Very efficient and polite treatment.

Vehicles were ready when we arrived to test drive. Process was quick and pricing was as discussed.

Dealer worked with my tight schedule to complete the transaction and get the car ready. Setting up appointment to go over the tech components.

I bought a new car from Audi Hunt Valley from a neighboring state. I traded in another late model vehicle and paid $10k over the MSRP as they had a car that I wanted. Before the car was delivered, the finance manager made several urgent calls to me and sent me invoices for various packages that he aggressively tried to get me to buy. Having bought many-many high-end new cars, I knew what I wanted, but that did not stop the hard sell or my having to ask that the charges be taken off the sales orders couple of times and then was even stuck with a $640 that I didn’t want and had no use for, but I wanted to get the deal done and I didn’t have any more time to spend on the issue. What I really wanted from the finance manager was my auto registration and license plates sent to me and the transfer of the old car completed. Two months latter my temporary tags are expired, and I still have no registration and I live in a state and town where tickets are aggressively written for no registration anytime you park in public parking. I send several emails to the finance Manager, the salesman and the sales manager and left multiple phone messages over a week and absolutely no response from anyone. Yesterday I received a notice from Chase Auto that my old car is about to be repossessed and they refer me to a law firm handling the matter. I put a call into Tony the General Manager and receive no response. What can I do? I’m at a total loss? I have never dealt with an organization so devoid of customer service, so incompetent and so done with you as soon as they get all the money they can from you in their “deal”. Stay Away!!!

I bought a new car from Audi Hunt Valley from a neighboring state. I traded in another late model vehicle and paid $10k over the MSRP as they had a car that I wanted. Before the car was delivered, the finance manager made several urgent calls to me and sent me invoices for various packages that he aggressively tried to get me to buy. Having bought many-many high-end new cars, I knew what I wanted, but that did not stop the hard sell or my having to ask that the charges be taken off the sales orders couple of times and then was even stuck with a $640 that I didn’t want and had no use for, but I wanted to get the deal done and I didn’t have any more time to spend on the issue. What I really wanted from the finance manager was my auto registration and license plates sent to me and the transfer of the old car completed. Two months latter my temporary tags are expired, and I still have no registration and I live in a state and town where tickets are aggressively written for no registration anytime you park in public parking. I send several emails to the finance Manager, the salesman and the sales manager and left multiple phone messages over a week and absolutely no response from anyone. Yesterday I received a notice from Chase Auto that my old car is about to be repossessed and they refer me to a law firm handling the matter. I put a call into Tony the General Manager and receive no response. What can I do? I’m at a total loss? I have never dealt with an organization so devoid of customer service, so incompetent and so done with you as soon as they get all the money they can from you in their “deal”. Stay Away!!!

Dropping off my car and driving off in a loaner was quick and easy. Pick up was just as easy.

I took my car in for scheduled maintenance and also had two small problems, one of which I didn?t expect them to be able to identify. To my pleasant surprise both items were resolved. They know their cars and how to care for them.

Felt they rushed the buying process. Also the detailers ruined my owners manual by getting it wet. Dealer refused to replace it.

Prosper was great to work with, as was William with the financing and Jessica with technology. Thanks everyone!

Bought a Q3 this week. Everyone involved was friendly and professional. This is the 5th Audi we have had in our family so I am very familiar with their Service Department and really don't know how they could be better.

Great service as always. Very customer friendly.

Good recommendation are only given to Good works, I appreciate the effort of Mrs Emily Alison for helping me work from home mostly in this corona pandemic era. I am making an amazing profits, after investing now making 9,900$ on a weekly basis, All thanks to Mrs Emily Alison you can contact Emily via: WhatsApp number: +1(434) 373‑2110 Email: emilyalison691@gmail.com

Customer service is good. Overall I always have good experience. Never had issues. Highly recommend.

Great customer service! Thorough on all information provided.

I really enjoyed the car buying experience at Audi Hunt Valley. I saw an Audi Q5 online at the dealership which appeared to be what i was looking for and i was in a bit of a hurry to find another car. Contacting the dealership looked easy to do online but i doubted i would even get a response from anyone. To my surprise Dave Kuchta responded right away telling me more about this vehicle. I requested an appointment for the next morning as soon as they opened. I went in, saw Dave, quickly got a test drive, loved the car and proceeded with purchase. Everyone was very helpful and the whole process went smoothly. They really operated as a well oiled machine.

Excellent! Service promised the car would be ready in 1 1/2 hours and kept its promise. Courteous and informative regarding my car's needs. I would definitely recommend this Audi dealer.

Consistent with my previous experiences, the service team at Audi in Hunt Valley was awesome. Courteous and professional. I waited for my car this time and the waiting area is spacious and relatively quiet.

A difficult to find model ordered, delivered and maintained all very well by great staff at Audi Hunt Valley.

Horrible customer service! I called twice to the parts department and was placed on hold both times. The first time being on hold, lasted for almost seven minutes. I hung up and called back 15 minutes later only to be placed on hold right away.

Great car buying experience and no games - from the first phone call through signing the paperwork. Everyone we interacted with was exceptional. Special thanks to Morris Gibson for providing outstanding service.

It is always a pleasureable experience at Audi Hunt Valley. I know that any work that needs to be done , will be done correctly. The staff there are always pleasant and accommodating and I know that my vehicle is in good hands!

Customer service was excellent. Billing was explained and military service honored.

The entire experience of purchasing my car was clear and very simple. Baine Childress was my contact person throughout the process. He was always available to answer questions and he made buying simple. I?m from out of state from the dealership which added some additional paperwork. It was all well organized which made it clear about the next steps in the registration process in my home state. I never expected that purchasing a car on line would be so easy and enjoyable! All the associates that I dealt with were truly wonderful- Baine, Scott and Jessica!

Great service from Lindsey Knight. She was very helpful from the beginning. She assisted me with receiving a loaner and additionally she reached out to the Warranty I have and worked to complete the work based on my warranty. She also kept me informed on the work performed on my A6 as it progressed.

Prompt, courteous, professional, communicative, quality. Yes...these are adjectives to describe both the team members and service delivered over at the Hunt Valley Audi Service Center.

I worked with Morris Gibson and he was a complete professional and very ease to work with. All around good guy!!

We love working with David Kuchta. This is the 7th car we have purchased from him. We ordered the car in The summer of 2021. It did not arrive until March, 2022. Throughout the wait, he kept us informed of our car?s progress.

I worked with Morris Gibson and he was a complete professional and very ease to work with. All around good guy!!

Purchased a new e-tron and the process was very smooth. Great customer service!

**BOOM** Now that I got your attention please stay away from this dealership as they sell cars that have many underlying issues. Don’t be fooled by the “alleged” comprehensive inspection. I bought a 2021 SUV that unfortunately has many issues which would/should have been discovered if properly inspected. BEWARE…those reading this might experience this and some might not but let me tell you I wish & pray I knew about this company’s values BEFORE I purchased my vehicle. It’s true they do communicate well and have “no hassle” prices, so the salesman just has to be nice and professional to make a sale (which my salesman was) however the issue is their vehicles are sub-par/garbage. I learned my lesson the hard way and I will NEVER patronize another AutoNation dealership in my life!

I was in the shop for the first time yesterday. staff was friendly and courteous. Repairs were taken care of, and a loaner was made available.

Every time I come to Audi in Huntvalley they always take care of me they always take care of needs every time there?s an issue with my car they make sure that the issue is straight even if I have to continue calling them back to make sure that something gets done they get done be kudos to Matt but kudos to Lindsay big kudos to crispy kudos to Tracey big kudos to Chelsea big kudos to the entire staff that?s their

I have always been pleased with the service. I usually deal with Chris for my service. He is always very professional and works hard to answers all of my questions/issues about my Audi.

I noticed a missing rear floor mat. Apparently someone didn't put it back after vacuuming or they needed one for another vehicle

Greatest car buying experience that I have had yet with a Baltimore dealership in the 20+ years of buying cars. No dealer games with a great priced pre-owned A4 that has been well serviced. My trade offer was great as well as an easy financing process and deal closing. My sales rep Tae Vian, sales manager Jesse and finance manager William respected my time and made it a smooth easy transaction for me. I highly recommend buying from Audi Hunt Valley!

The service department is the best I have ever worked with. Everyone there works to exceed expectations in all areas. I had not requested a loaner but when additional repairs were required they worked to find me one.

Service is efficient and good. Easy to make an appointment and also to get a loaner if needed.

THE WHOLE SALES TEAM WAS FRIENDLY AND VERY HELPFUL IN OUR LEASE OF A 2022 AUDI Q3.

Chris was fabulous...saw my reaction to my error in not reserving a loaner vehicle and got me services and out in great time while I waited. Thank you Chris!!!

I was referred to Nick Cohen to buy a used car and boy am I glad I found Nick and his team at Audi Hunt Valley. They were extremely helpful in finding a car which met my current needs and they always made me feel like a V.I.P. everytime I walked into the showroom. Nick was patient and was attentive to my budget as well as the bells and whistles I wanted. The financing process was painless and they made sure I received the best possible term. Thank you Team Audi and especially Nick for putting me in the perfect car!

Best and easiest car buying experience ever! Baine and the rest of the team were great to work with. We purchased from out of state for our daughter and they made it all seamless!

Best and easiest car buying experience ever! Baine and the rest of the team were fabulous. Highly recommend this dealership and Baine if looking for a vehicle!

Went in for a recall service but decided to include the 40k mileage service too. The technician was quite nice and professional. They also provided a loaner vehicle to help me get around as the service took 3 days to complete. I would have give 5 stars except that the cost was rather steep which is to be expected at a premium dealership, but I was treated well.

The entire Audi team was so great to work with! I couldn’t be happier. Seth has the patience of a saint and went the extra mile working with me! Thank you, thank you!!

While all the services had been performed there was a lack of communication as to when the car was available for pick up.

The service manager was quick, friendly, and accommodating! Highly recommend Audi Hunt Valley for all of your service needs!

Always excellent, prompt, courteous service

Nic and the rest of the staff are great! I highly recommend this dealership.

Quick and fast Very clean service department and staff was very friendly

Awesome team at Audi of hunt valley!! Special thanks to Nicholas Cohen! I've had the pleasure of working with him on two separate occasions and both were dream car purchases for me! Nicholas helped make both purchases easy and successful!!!

Staff was absolutely amazing beyond words and helpful in my situation with my car. Strongly recommend them.

Recently graduated from college and started work, and finally saved enough money for me to buy a car. I purchased a 2018 Jeep from Audi Hunt Valley about 8 months ago from today, and the experience in purchasing was great. They were helpful with purchasing the car, got a test drive, and helped me along the way. The problem came after I drove off the lot and had a nail in my tire that had been filled but we agreed when signing my papers that they would replace the tire at no cost to me. We exchanged emails for weeks to schedule an appointment at another location and then they just ghosted me, no follow up after i’ve called multiple times and left voicemails with different sales people. I recently wanted to know what was on my warranty with the car and got connected with the sales team who transferred me to the finance department who I left a voicemail multiple times with and never got a call back. It’s been weeks since I’ve tried calling because every single time I call and leave a voicemail giving them a call back number, email to contact me they never do. This wasn’t the experience that I wanted when purchasing my first car, and do not believe I would go back to them after this experience. I’m in sales and know this isn’t how company sales reps or teams should operate.

The employees at Audi in Hunt Valley are very respectful and courteous. They make sure that customers a comfortable and understand everything that is being done to the vehicle. I was called several times with updates on the progress of my car and before I got off the phone I was asked repeatedly do I have any questions, was what I explain clear and did I understand. I felt very comfortable with the workers because they where very sincere. I give them 10 stars all the way.

Fast an reliable. Very organized sales and service departments

Casey was friendy during the sale. After the sale he is unresponsive. We thought we may have left something in the car and asked him to check for us. He said he would but never returned calls or emails. Finance person Scott was friendly at first until we declined to extended warranty then his whole attitude toward us changed and he continued to try and push warranties on us. He won't return emails either. Its been 3 weeks according to him we are to make our first payment in 10 days but we have no statement. I asked him to look into it. I got nothing back. Poor service after the sale. Service department is great though.

I have purchased a brand new Audi Q3, but I am not in love with the car. It is of no fault to the specific dealer, unfortunately, a neighboring Audi dealership assured me that there would be Automatic start included on the car and also a heated steering wheel; yet, neither are features of this luxury brand. Once this year is over, I will turn the car in to go back to my Jeep; which is not a luxury brand, but included all the bells and whistles as a baseline for the vehicle. Also, pricing was overall cheaper. What 2022 doesn't have Bluetooth for music, and forces you to use an auxiliary cord?! (All things I learned after I purchased, but was assured it was only features of a specific model, and not all)

I live in Atlanta, Ga. I made my purchase of my brand new Audi S6 over the phone with Seth. He was extremely professional for the entire transaction. I would recommend this dealership to anybody in the market for an Audi. Thank you guys so much!

Baine was great to work with. Helped me evaluate my options and guided me through the purchase process. The experience was quick and easy.

Great service always. They are friendly, respectful of your time, give you a loaner so you can go on with your life while the car is serviced, honest and provide great communication. Would go anywhere else to have my car serviced.

20k above msrp for an RS5!! Reported to Audi Germany.

As an out of town buyer, Morris Gibson made this experience a pleasure. Doing the paperwork with William Taliaferro was my easiest car buying paperwork experience.

Customer service was very efficient & courteous. Very satisfied with the repair.

Had a great experience at Audi Hunt Valley, and I'd recommend them to anyone looking for a new or used Audi. My salesman, Baine, was informative, professional but personable, and made the entire process easy... not pushy at all. I found an A5 online, but it hadn't been inspected or detailed yet. Both Baine and his manager did a great job of setting expectations about how long it'd take for the car to be test-drive ready. When I did test drive the car, Baine was upfront about the work that had been done so far, and what was left. Once I decided to buy the car, the interactions I had with the entire staff were pleasant, and the negotiation process felt fair and went smoothly. Prices on new and used cars are hight right now, but I felt like where we landed was fair for both parties. If I decide to buy an Audi for my next car, Audi Hunt Valley is where I'll start looking.

Great experience, per usual. Lindsey was awesome to work with and kept me updated on the status of my car. I used to fear going to the dealership for service, but not any more!

I.had a great experience and car was delivered as promise.

Tire pressure light came on, found out a nail in Tire had it removed and patched less than 1 hour

Went to the dealership for routine maintenance and greeted me promptly. They were very efficient and communicated well throughout the process. They were also able to deal with a last minute scheduling change due to some weather related issues.

Had the pleasure of being helped by Mr. David, and the entire experience was great from start to finish. He was very knowledgeable, answered all of our questions with ease, and made the car buying process so smooth. The entire staff was pleasant and very accommodating, especially when it took longer than normal for the detail to be completed. I appreciate that there was no rush on their end, and we were very satisfied with the end result. Thanks for taking time and treating us like valuable customers from the moment we walked through the door!

The service advisor was excellent. Unfortunately, even though I’d made the appointment for 2 Audi recalls with details in advance, none of the parts had been ordered and my service appointment lasted five days. I am glad I asked for a loaner and even more grateful that a loaner was available as it seems I was the last one to get a car that day. I still have one unresolved issue with the recall service that was completed and hope to get that resolved this week. I’m sure part of my experience is due to the number of recalls happening to the volume of cars and the current auto industry in general.

Made appointment for Audi Q5 warranty work. Was told no loner cars were available. Agreed to drop car off and was informed that work should be completed in two hours. Unfortunately work was not completed until seven hours later. All Audi personnel were polite, but the delay was very disruptive to my day and I was not able to pick the car up until the following day. This is not the kind of service one should expect from a premium car dealership.

Awesome service! They whole team is kind and friendly!!

Great staff and customer service, very knowledgeable personnel, and document signing was pretty quick as well.

The Service Staff is always helpful and explain everything in detail when you drop it off and pick up your car. The work done by the maintenance crew is always superb. Sometimes getting an appointment takes a while since they are booked up for weeks but that just goes to show how reliable and trusted Audi Hunt Valley is. We look forward to more years of Audi ownership ahead.

Always a pleasure

My service provider, Chris, was super helpful. He kept me in the loop the whole time and helped to get my Q5 repaired quickly and efficiently

Top Notch experience. Surpassed my expectations. My salesperson was attentive, informative, knowledgable and always polite

Professional and very efficient. My appointment was handled at the exact time. I was told how long the repair would take. The repair was completed as promised. They also washed my car. The service crew was friendly and the waiting area was very clean and comfortable.

Baine Childress is the go to guy if you need to buy a car . Great service ! Straightforward transparency throughout the process.

This is an amazing team and great facility. I am so happy with my Audi that I purchased from this dealership!

I had a great experience with Mr. Gibson. From the test drive to the final signing, Audi Hunt Valley guided me and made my purchase smooth & simple. They have been readily available for any questions I’ve had since I drove off the lot. I’m very happy with the purchase.

Seth was awesome, Overall a wonderful experience even with a few issues I had myself they called me down and help me out every step of the way

Good customer Service and professional.

Appointment for oil change was pleasant experience. While that took place they said there was a recall update for 3g upgrade to 4g. All work was on upgrade was explained and tested while I was in my vehicle with technician. Explanation and communication was the best experience that I did not expect. Kudos to the staff.

Very happy with my experience here. Everything felt very up-front and transparent. Between the set pricing and no high pressure tactics, it was truly pleasant and I love my car!

Baine and Jesse were great. For someone who stresses about the car buying process, they made it quite a pleasant experience.

Awesome experience

Have taken my vehicle a few times there and they've been very professional. Nothing but positive too say. Would bring my vehicle here again in the near future. I wish they had a loaner car for my convience, that would be my only complaint.

Atmosphere was comfortable, service advisor was friendly and efficient. Recall items were handled quickly and without pressing for upgrades.

I had an extremely positive buying process with the Audi Hunt Valley team. Our salesman Casey was extremely attentive and kept us up to date with the status of our vehicle. I would definitely purchase from them in the future.

Great communication

Found my car on AutoNation.com. Car was located almost 6 hours away. Both Sales Managers Jesse & Glenn did a great job getting the details sorted out. Signed all my paperwork at a local AutoNation dealership and I was able to pick up my car at yet another AutoNation dealership minutes from the airport. Beautiful 1-Owner CarFax Car. Great network of dealerships & Great professional know-how. Thank you from Central New York

The sales team transported the vehicle I was interested in from one of their locations an hour away on the same day. Best car purchasing experience I ever had.

Blaine childress is a great salesman that really makes the process pressure free and simple.

Excellent service! All of my questions were answered and the exact car I wanted was found for me.

Do NOT come to this Audi Hunt Valley! After 40+ years of driving luxury cars, this "service" center has been the worst experience I have ever encountered. My car maintenance signal came on, so I scheduled an appointment for oil maintenance. After scheduling my appointment on 1/25/22, I received at least one-two emails EVERY SINGLE DAY for nine days. When I arrived for my appointment this morning, the person who had emailed us constantly did not want to help and directed me to see someone else. After the oil maintenance was complete, I left the service center but then noticed that the signal was still on and not reset. I returned back to the center immediately and asked the staff to reset my signal since the maintenance was complete. They told me that there is a "new Audi USA policy" to charge $44.95 to reset the signal because it was a "technician fee." In my entire life of going to various automobile service centers, I have never had to pay a fee to reset my maintenance signal. None of the staff offered an adequate explanation or wanted to take responsibility for this. When I told them that I was going to contact Audi USA and other Audi service centers to see if this was indeed a "new Audi USA policy," they got nervous and waived the fee. It took less than one minute for them to reset the signal. And yet they were going to charge $44.95 for a technician fee! I later called other Audi service centers in Maryland to check, and they said that there is NO Audi policy to charge $44.95 to reset the signal and that this fee is only being done at Audi Hunt Valley. Needless to say, I will NOT be coming to this service center again. You will be better served going elsewhere.

I would definitely recommend an apt with Morris while planning to buy your next car at Hunt Valley dealership. Morris took the time to show us all the features of our Q5. He answered all our questions, got the paperwork rolling. He made every effort to make buying our car simple and easy process. Jessica is very knowledgeable and patient with any technology questions you may have. Morris & Jessica are a great team.

Chris does an excellent job. We have worked together for years and his service and the service by Audi of Hunt Valley have always been outstanding.

I have purchased 4 Audi vehicles from this location and have always been impressed by the outstanding service I have received. The service personnel are capable, considerate, and kind. They call with updates about my vehicle and the Audi loaner is a bonus.

Couldn't be a more pleasant experience.

The staff is always friendly and helpful. They work to resolve any issues I may have. My car is usually finished before time stated

Customer service rep was very professional and friendly

Once again I've had one of the best vehicle purchasing experiences from an Autonation dealership. These guys are awesome in every way.

Excellent service

great experience and great service. Impressed by the attention to detail in dealing with my car and the video analysis of my vehicle following multi-point inspection.

Nick Cohen is a pretentious jerk. He doesn’t know what he’s doing and takes zero responsibility for his lack of professionalism. I’ve never been treated so poorly at a dealership. Management did absolutely nothing to rectify the situation and did not even seem to care their salesperson treated the customer with such disrespect. From the moment we walked in the door nick cohen was rude and disrespectful. He has an “I’m better than you” attitude and he’s unapologetically rude and deplorable. I will NEVER recommend or frequent this dealership because of him and how my family was treated.

AVOID AT ALL COST!!!! Your salesman nick cohen sucks at his job. He was so disrespectful and rude to my wife and I. Not once did he try to apologize or take responsibility for failing at his job. The way I was treated as a second class citizen in your dealership was disgusting. For him to look at me and say “the cars out of your budget” was so rude and disgusting. He doesn’t know what I make yearly. Nor does he know how much money I currently have in the bank. He is a deplorable human being and he’s lucky he didn’t receive a black eye. I’ve never been treated so terribly in a professional setting than I was today at your “prestigious” dealership. You have a disgusting, piece of garbage human on your sales floor and if that man was outside of your dealership and treated me the way he did, he would’ve been clocked in an instant.

I am a repeat customer for servicing my wife's Audi Q7 at this dealership. The repairs are always complete and the car returned clean. They also coordinate for rim repair. My wife loves curbs. The rim repair service this dealership uses repairs the rim to a condition where you cannot tell it was ever damaged. In my opinion, the price is super reasonable.

I had a good experience, who doesn't when buy an audi. I can say that about the service was a bit less appropriate. They had only one key and their answer was only NO to any question I had. I get it the there is a shortage of micro chip for the fob, what about the 3 key that come with new audi the plastic one. They a list could have done something better. Car amazing service not really. You guys are selling audi no honda or toyota that actually have better service than you.

Chris Becker is a great service advisor. I was very pleased with the entire process.

I waited weeks for my scheduled first oil change and tire rotation. Dropped my car off at 8:30am and didn’t didn’t get it back until the following morning! Took them over 24 hours to do a simple oil change and tire rotation! To top it of I get my car back with scratches on the hood and a damaged wheel. I also had a warning light come on because they put too much oil in while performing my oil change, I had to return to have that fixed. To top it off I was promised they would cover repairs due to the scratches left on my hood and wheel but now the service writer and upper management are not returning text or calls.

Terrible. The salesman was incredibly condensnding. Will absolutely never go there again. Other salespeople may be better but our experience was significantly below expectation. I can't express how poorly we were treated.

My scheduled annual service appointment was very prompt. Upon being greeted by the courteous Service Representative, I was introduced to the comfortable Customer Lounge that was fully stocked with a variety snacks and refreshments, and a big screen TV. Shortly thereafter, my car service transaction was completed as I was greeted with, a surprisingly, full complimentary car wash!

Great communication, convenient drop off/ pickup, and prompt turnaround.

First time using this location for my services, and everyone was nice !! I even bought a hat from the merchandise store!!

I worked with Chris at Audi Hunt Valley to purchase my 2018 Q5. The service was great! Thanks again Chris!

Great experience and very friendly service department

This place was great! Found the car on Craigslist, contacted them, then went to test drive the car the next day. The guys were helpful and thorough, and answered any questions I had. We were even offered snacks and drinks while we were waiting. The only thing that could have been better was giving me detail about the car while I was checking it out. I know everything about it was posted online but it would have been nice to hear some things about it while I was looking at it in person. Otherwise, it was great service.

The level of service from the sales team to the service team has been exceptional. Everyone has been incredibly friendly and patient with my questions. I have never felt taken advantage of and will continue to get my service here. The drop off was quick and easy and they kept me informed of the status of the service and estimates in completion times. The pick up was even quicker and they reviewed the data with me from the service review to keep me informed of any upcoming needs for my vehicle. I would recommend Audi of Hunt Valley to everyone!!

Great service, professional and experience. Matt greeted me when I arrived and overall the service was a good experience

Vehicle was in for scheduled service. An appointment provided within a reasonable time frame, about three weeks. Tire were rotated and fluids changed. Vehicle maintenance was completed. Very satisfied with service and would recommend this dealer to a friend.

Sales Person Dax Brooks and his entire Audi Hunt Valley Team are the best. They made the purchase of my new Audi a pleasant experience.

The sales rep worked hard to find a vehicle that met my needs, amidst an inventory shortage due to chip supply. He was in constant communication, and was very helpful.

Excellent service from the first email contact through purchasing, delivery and continuing after the sale. Baine Childress was extremely professional, enthusiastic and knowledgeable about the brand. I would highly recommend this dealer and sales associate to anyone in the area or beyond.

David was very nice and pleasant to deal with. Overall, it was a pleasant experience

My service Rep, Chris Becker prioritized getting my car fixed during busy holiday season. I was exceptionally happy with efficiency and outcome of the service that was completed!

We had a great experience from the time we walked in, to driving away in our new car. David Kuchta went out of his way to locate the exact car we wanted and bring it to Hunt Valley. It was a pleasure dealing with Dave and the entire staff. Many thanks.

What an awesomely pleasant and easy way to buy a vehicle. My sales person Dax Brooks applied zero pressure throughout the process. In addition the entire Auto Nation team was most concerned I was comfortable in my decision. In closing the attention and time spent after the sale makes my choice free from buyer's remorse!!!

Great customer service

Great car buying experience! Friendly, helpful, efficient. Dax Brooks on the sales team was amazing. Highly recommend Audi Hunt Valley.

Superior customer experience. Morris, Glen, and William were professional, transparent, and courteous during my entire dealership experience. Thoroughly impressed and highly recommended.

My service advisor Chris Becker is the most knowledgeable automotive advisor I have ever worked with as well as professional and easy presentation skills

Man, such a better experience than we had with the previous ownership! The old ownership couldn't get out of their own way, always felt like the service people didn't really know what they were doing or what was going on. There was no familiarity with the vehicles they were working with, scary. Auto Nation has changed this dealership from bad to really good in my opinion. I had to get some work done on my vehicle, stuff that might have been a little out of the mileage to where they would cover the costs, they stepped up and covered all costs because they felt like it was the right thing to do, wow! This type of customer service is not something that we were used to with the old regime. Bravo Auto Nation, you have a customer for life!

Very honest. Nice comfortable waiting area.

Very smooth purchase experience with Casey! We knew exactly what we wanted, and having had some less-than-stellar experiences with other dealerships when trying to find our preferred model, this place stood out. Straight forward from the very first call…we were happy to drive up from Virginia to give them our business.

Prosper and the rest of the team at Audi Hunt Valley were FANTASTIC! Extremely knowledgeable and helpful and I was so pleased with my whole experience and purchase.

Audi Hunt Valley is Awesome! I purchased a 21’ Allroad there and every service has been an enjoyable experience. The service department is professional and work to fix any issue you may have. I will definitely recommend to everyone.

The staff at Audi Hunt Valley were super helpful in facilitating our recent car purchase. Such a smooth process from having my trade-in valued, test-driving the vehicle we were interested in, explanations of financing options, a walk-trough of and assistance to set up personalized features, and ultimately driving off the lot with our new certified pre-owned Audi Q7! We worked with Baine primarily, but each team member we dealt with was professional, courteous, and personable - making the experience so enjoyable and stress-free!

Original: I bought a used car from Casey Clark and everything was quick, easy, and professional. I was treated respectfully and wasn't hassled or given the run around. Thank you.

Always an excellent experience with Audi Hunt Valley Service Department especially with Eric.

Fast friendly service. I had several things done to the car which the service person said would take about two and half hours. A little over an hour later the car was finished.

Went to visit. They were friendly and did the job. Not very enthusiastic, it was like they were going through the motions. I suspect it was because we tried to be transparent about what our needs were. They were very clear that they had very few xlcars to meet our need and that they couldn't get any. As well, they said that people buy an Audi don't really care about the price. Their leasing rate was very very high. If I was going to buy an Audi and didn't care about price, I would go back. However if I was buying an Audi, I would search for better pricing through a leasing agent.

Very good experience. They are very professional a d helpful

Nice and friendly place.

We traded a car in with them 3 weeks ago and bought a brand new vehicle from them. The vehicle that was traded in was never paid off by them. They insisted they can’t get in contact with the other bank to get the pay off letter and want me to do their job for them and get them pay off letter. Funny thing is I called the bank and got right through. It’s now a month since I posted this. I sent emails and left messages for the management team still haven’t heard back. I have a new issue now my tags was never transferred from my trade in to my new vehicle. I know have an insurance lapse with MVA and suspended tags because of this.

This was my first time buying a car here and I must say - I will be back. They were super friendly. No long wait, they got straight to the point. Keep up the good work!

Audi sent me a high "AutoNation Certified Offer for your A4" after giving them my VIN, mileage and pictures. Then, when I came in, they kept me there for a long time and lowballed me, saying brakes needed work or other made up reasons. Very dishonest.

Great process for buying a 2018 Q5 Always good service

Professional and courteous.

I love my service advisor, she makes me feel comfortable leaving my car. Dropped off for my first real service recently, and patiently waiting to pick it up.

Outstanding service for the last 11 years that I’ve owned an Audi. Friendly, professional, and honest. And the loaner service is really convenient. I could not ask for better service. Absolutely worth the cost.

The service personnel are very professional, and the work done is always high quality. The cost is generally higher than outside service, but you are paying for their expertise which in the long run saves time and money. My only area of dissatisfaction is the $50.00 fee to clear service codes (other than oil, which can be done through the car’s interface). I bought a $75.00 device that lets me clear these codes myself, so charging $50.00 every visit is ridiculous. This appears to be a superfluous way to extract more money from clients for something that should be a courtesy, and which costs them little money or effort.

Sales person was great as was everyone else. I was/am 100 percent satisfied

I just purchased a used vehicle from them and they were very helpful. It was a pretty smooth and straight forward process. Nick was nice and professional. I even came back a few days later so I could turn in my key and get a battery for my new key fab, and check tire pressure warning. They took care of me and was very courteous.

Wonderful customer service in the service department from Tony Watson. Professional and accommodating. Makes going to get service a little less painful!

An AutoNation Audi mechanic took my car on an 87-mile joyride overnight out-of-state to his home (in York, PA) without my permission, and I have it all caught on my dash cam. I noticed my car had no gas and 87 more miles on it then when I dropped it off for a recall (which wasn't even completed). Not only did he take my car without permission, but he drove it recklessly, including driving 90+ mph on 25 mph country roads. And worst of all the dealer not even knowing this happened, covered it up when confronted, lied about knowing, and told me they were within their rights to "test drive" my car how they see fit. The service writer lied, the Service Manager lied. They didn’t even know it happened. I went to the general manager, Mitch Henson, to explain what had happened, explained I have it all on my dash cam, and to seek some sort of resolution, but they blew me off. If people knew their expensive cars were being taken home by employees and driven recklessly, I seriously doubt anybody would want to take their cars to this dealership. The best part when I told the general manager he was doing 90 in my car, he said "sometimes they have to drive that fast to properly test the car." Seriously!

My experience at Audi Hunt Valley was flawless. The employees are very professional. The service required was done and any questions I had were answered.

Great Service Department!

My Audi A4 was misdiagnosed multiple times by the inept service department, which led to problems after the warranty had expired and they didn’t support my discussion with Audi USA. I drove to another dealership and was treated much better. Never will use this dealership again. They are incompetent at best, and dishonest at worst.

When shopping for a new SUV for my wife a few months back, we stopped by Audi Hunt Valley. A cocky salesmen with fiberglass hair named Blaine “helped” us by refusing to answer basic questions or offering a test drive, which was why we came in. I felt like I was being talked down to the entire interaction, and my wife was ignored, even though the car was for her. We bought elsewhere and love our new car.

Love my Q5 and had a great experience with the buying process at Audi Hunt Valley, but service at this dealership is an expensive rip-off. First they tried to tell me I would need to buy 4 new tires when one tire had a nail in it. The tires have just 26K miles on them. Then they sent me a "revised invoice" after routine service for $4.80, which was for 1.2 gallons of gas for the loaner car. Their own records clearly state that I drove the loaner just 5 miles, so doing the math, apparently a brand new 2022 Q5 gets just over 4 mpg city. It's not about the $4.80 - it's about not being the kind of dealer that nickel and dimes the customer at a grossly inflated rate. Such a turn off.

Exceptional service with great attention to detail! Very honest service, highly recommended.

Have been looking for a car for my son. He really liked one found here. I submitted the application, placed a hold on the car until Friday at 5:17 pm. We were emailing Thursday and just waiting on my son to come home from work and bring his paystubs home so I can send in. Then received an email that they sold the car I had reserved. What in the world is the point of having the option to reserve a vehicle if it means absolutely nothing. I’m so disappointed about this and wouldn’t recommend Audi Hunt Valley to anyone.

Having worked with hundreds of service departments through a previous job, Audi Hunt Valley stands alone as the best.

Great experience working with Dave Kuchta and the team at Audi Hunt Valley. They had the 2022 Q3 we wanted at a fair price. Glad we met with Jessica to review the tech features and get us off to a great start with the car. Would definitely recommend the team at Audi Hunt Valley.

I was amazed at how hustle free buying a car was at this location. I was also amazed at how friendly staff was, Moris connected with my teenage son and spoke to him in a language he understood, paperwork didn't take the whole day! Best car experience I ever had. Definitely will recommend this place to anyone.

Very professional clean dealership. Very good communication. This from now on is my Audi needs dealership.

This past Friday I had an issue with my vehicle. I was able to speak to someone over the phone, or female, in the service department. Unfortunately she did not take my problem seriously and and put me in a very uncomfortable position. Around 530 I arrived at the dealership and was greeted by another employee name Matt in the service department. I communicated with Matt my dissatisfaction and he could see that I was upset. He listen to me, listen to my problem, and immediately started to figure out how to solve my problem. He was courteous kind and showed empathy. I was able to leave my vehicle with him and he was able to find me a loaner vehicle so that I could continue on with my day and errands during the weekend. I came there very upset and I left after dealing with Matt very satisfied. Matt went above and beyond and for that I am ever grateful. He sent me a text to let me know the status of the repairs to my vehicle and when it would be completed. When I arrived at the dealership to pick up my vehicle Matt was not there; I was a bit saddened because I wanted to thank him in person and tell him that I appreciate all his efforts. The female person that I spoke to on the phone did not exemplify the customer care and customer service of AutoNation of Hunt Valley. I’m not sure why she felt the need to make me feel unimportant but Matt is the superstar return my experience From a poor one to a great one. I wish there were thousand Matt’s because he again took the reins, solved my problem and did it with a smile. Regards, Patrick

CASEY IS THE BEST SALESMAN HANDS DOWN! He made sure I had the best birthday EVER and even made sure I had a bow!!

Great customer service and attention to detail. Baine gave me exactly what I asked for and ensured that he was transparent throughout the entire experience.

Audi Hunt Valley showed me how patient this car dealership can be. They cleared up my indecision on which SUV that I should buy. They spent a great deal of time explaining the features of my new vehicle. Everyone from the sales dept to the financial dept were professional and courteous.

This is not my usual dealership but I needed a new car battery and they were near my location. I called the shop to get an appointment and the rep actually made sure they had the battery before I got there. The battery was installed and I was on my way. Great customer service overall.

The service staff was very courteous, efficient and helpful! The work was done for the agreed price and time. My only issue was that while the waiting area had coffee and beverages, plenty of space there was also background noise with a television that almost no one watches. For those of us who want to get quality work or reading done rather than mindlessly waste time it would be great if they provided a quiet waiting area.

They were courteous and professional explaining the details of the service. All of the work was done well and completed on time!

Well organized, knowledgable and clean experience during the sale process!!

Professional, knowledgeable, and easy to deal with. Great experience.

We recently purchased a used car from them and the staff and process was very professional and easy.

Awesome staff, found a car that I loved and was in and out in 3 hrs! Ask for Morris!

Nick Hill was fantastic to deal with! He has the patience of a saint and is super friendly. He made the car buying process easy and pain free :)

After visiting a few local dealerships, I had a great experience finding a vehicle at Audi Hunt Valley. My salesperson, Casey, was extremely knowledge, friendly, and respectful throughout the process. I never felt pressured, and ended up with a vehicle with which I am extremely pleased. I would not hesitate to recommend Casey or Audi Hunt Valley to friends or family.

Mathew is a great person , provides precise and valuable information.

Came in for a 65,000 mile maintenance service on my 2013 Audi Q5 3.0 V6. A low mileage (60,000miles odometer reading) used car that I want to maintain just like the first owner did. I really was impressed by the service they did on my car.It was quick and fast, upfront cost right away, no surprises. And very reasonable too! Luxury service at budget friendly cost. I highly recommend this dealership. Online appointment is all it takes. I'm definitely going back to get a new set of tires from them. They've already given me an estimate and they are very competitively priced just right. Audi cars taken cared of by Audi experts. Thats just appropriately right!

They was absolutely great...helped me out alot..Scott branscome was the best...looking forward to buying another vehicle from them in the future...hands down one of the best dealers out there...thanks alot..love the car

Such a great car buying experience at Audi Hunt Valley. Exactly what i would have expected from an Audi dealership. As a first time European car buyer, Patrick was awesome to work with. He took the time to go through each and every feature of the car - he practically had the entire owners manual memorized - and despite the late night from all the people buying cars that particular evening, it was still an enjoyable experience.

I worked with Mr. Seth Perks who was extremely attentive and understood what I was looking for and ensured car was on hold and that all ran smoothly. I truly appreciate his service.

Morris was super helpful and fun to work with! He made the buying process extremely easy, made sure I had everything I needed, and that I knew exactly what I was getting. My experience here was much better than other dealerships. I found the perfect car and couldn’t be happier! Thank you Morris!!!

Matt Hunt and Audi Service Team always are Excellent to deal with ,and they provide the Best service for our Audi Q7 at every visit .

The staff was very nice and knowledgeable! They worked hard to make us happy and comfortable with our new purchase! Thanks David, Jesse, William and Jessica!

I’ve driven an Audi for 17+ years. I’ve been a customer of Audi Hunt Valley for over a decade. My car needed substantial work and I decided to forgo the work in favor of replacing my car. Unfortunately, the “deal” Audi had to offer was not much of a deal. After many years of being a loyal customer I expected more. I decided to go in another direction and try a different car brand altogether. I wanted to stick with Audi, but I just didn’t feel like they wanted me to stick with them.

Thanks to Seth,my fiance and I were able to pull of the lot in our new car! Highly recommend

Many thanks to David at Hunt Valley Dealership, we purchased a new q5 prime plus within one day. David is truly gentle, has a good sense of humor, and is easily and happily communicated with. On top of these, we are mostly impressed by his high morality and professional integrity. We will definitely recommend David to friends.

From researching this dealership and its inventory online, to scheduling a test drive and financing the purchase at the showroom, the experiences I have had with the staff at this Audi dealer have been very good. Dave Kuchta has been thorough, professional and available as needed. He has offered his ongoing support as well as that of the technologist, to assist in my learning how to fully utilize the many features of the Q5 that I purchased. As a first time owner of an Audi, I truly appreciate the customer service and relationship building approach that I have seen thus far.

Excellent experience- couldn’t be happier with the vehicle or the Dealership and Baine was a pleasure to deal with.

It's been two weeks and they still have not transferred my tags, or contacted me to let me know what is happening. I also paid with a certified check that was written for slightly over the amount of the car, and they still have not refunded the overpayment. Zero communication.

Awesome. They ALWAYS treat me good when I go there. They are ALL professional and take great care of their customers. I cant wait until next week so I can trade in my old Q7 for a brand new one. Audi Hunt Valley keep up the phenomenal work you all do.

I had an issue with a scratch and Eric at the Hunt Valley location took care of it for me. Very pleasant and attentive staff.

Audi provides world class treatment. Something wrong and they make you feel like you’re their number one priority. Wouldn’t take my car anywhere else!

I'm almost certain this 1 negative review will get lost in the shuffle of all the probably in-city 5 star reviewing customers but as an out of state customer, 1000+ miles away, I'm sure most would agree that communication between myself and the dealership is critical. Communication was clearly great before purchasing the vehicle but since then?! Not so much. Even rude at times. So, without going into a rant about why my experience has been so poor because of the staff's inability to communicate affectively and timely, I'll be short in that I purchased and received my vehicle around the beginning of March. It took a month to get my 2nd key (that they originally weren't going to provide after I was promised the vehicle had 2 of) and as of today, I still don't have my plates nor does my bank have the title from them. If you're out of state, might be better off buying elsewhere.

I moved from NJ to MD and had a very bad exchange with Audi of Annapolis. Although AHV was significantly further away, I booked my second year inspection with them. The first meeting was cancelled due to a shortage of the proper motor oil which was annoying; however, the second meeting was great. Nice waiting area with refreshments, my A4 was well inspected and it drove better than when I took initial delivery. Eric, my AHV technical rep, was very informative, profusely apologizing for the previous cancellation and very informative. Yes, it is over an hour to reach AHV but it was worth the trip! I may even buy my next Audi from them since the salesmen were also helpful although I was just browsing while waiting for my car to be serviced. No pressure, answered all questions, a great place to visit for service or sales!!!

My experience with the sales person (David Kuchta) was great! He assisted me from end-to-end on the transaction front my initial interest, in buying a car, test driving vehicles, and the final sale process and was awesome. At no time did I feel any of the typical sales pressure. Highly recommend David as a sales person.

Great service team! I never have any issues with honest or integrity. They hire new service advisors and they just pick up where the last one left off. Matt was my go-to guy prior to his promotion. Since then, Chelsea has picked up where he left off and always exceeds expectations. #AudiForLife

Diagnosed issue right away. Provided a clean loaner car. Very polite snd helpful.

Always a great experience at this dealership. My service advisor, Chris is great-always on top of everything to do with my cars. Been servicing my Audi’s here for over a decade and have always had a great experiences- both sales and service.

I was working with a salesperson who was friendly, courteous and professional. After several phone calls and emails we got the deal done. Needless to say I was excited. Much to my dismay, as I was driving to the dealership to sign the paperwork, I was informed that the car was sold from out under me. I would not recommend doing business with a dealership that practices this way. Not to mention they destroyed the faith of my co-signer. Now I probably will never get her to give that kind of information out again. Greed and disloyalty are bad traits. Thank you but no thank you. I don't need disloyalty and lies from dealerships.

My experience was wonderful from beginning to end. Each person I encountered was friendly, helpful, and there was absolutely no pressure. Prior to arriving I was intimidated by the whole process but was quickly put at ease.

Very good and efficient service.

Service manager was great at listening to my concerns and having them addressed. Quick turn around.

We could not be happier. All team members are friendly, competent, and knowledgeable. The pricing was very fair, both for our trade in as well for our new Audi Q5. We’ve bought over a dozen cars over the years and this has been our best experience.

Great dealership, great experience. I had been in contact with Baine Childress concerning the possibility of purchasing a 2021 Audi Q5. We had touched base off and on for a little over a week. I wasn't 100% sold on the idea of purchasing a vehicle from Audi Hunt Valley for a couple of reasons. One was the distance from my home to the dealership and the other was that their deal seemed too good to be true. I even said that to Baine. I kept telling myself both of these things plus I convinced myself that I didn't like the available colors for the 2021 model year. Really, doing everything I could to find an excuse not to visit the dealership, take a test drive, and sit down and talk facts and figures. Once I made up my mind, the facts spoke for themselves and the figures were exactly what Baine said they would be during our many e-mail chats. There was a difference of $400 dollars for my car below what CarMax had appraised it for and Audi Hunt Valley didn't even quibble. They gave me the the CarMax appraisal amount for my car. I had gone to the dealership with financing in hand but after they checked my credit rating, they were able to arrange better financing terms for me. I can't say enough about the professionalism and the personable and courteous manner in the way I was treated. If you're looking to purchase an Audi, you owe it to yourself to visit this dealership. Thank you Baine, and thank you Will for assisting me through this purchase and making it stress free.

Service advisor was super friendly as always, but not sure the levels of Service is the same. I came in for equivalent 35k Service and battery replacement on first generation S5. I agreed to the ridiculously overpriced service (by comparison to other Audi dealers), did not ask for a long time customer discount (since 1998) and picked up a dirty car (inside and out) with a right side bulb out, even though the Service included an inspection of all bulbs. Not sure if there was a change in management, but definitely makes me think my next Audi may come from Owings Mills ...

Muy bueno

I purchased an new Audi Q7 Prestige model. The seem to be offer market average pricing and little higher but they had the color option I wanted. I did most of dealing over email as I am not local. There seemed a little sternness and not so much love when purchasing. Post purchase they seemed to be done with me. I reached out about after two days a low windshield wiper fluid light coming on and was told that is done at port and for me to just add it. Poor excuse for someone forgetting to fill it up at prep especially when you are buying a pretty pricy luxury car.

Bought two vehicles from them. Excellent sales and post-sales service.

They are efficient and very helpful. They are courteous but not pushy! They explain what they are doing. I feel much better about my car after they complete their service!

I had a wonderful experience at Audi of Hunt Valley. Casey was my salesman and he was excellent. He was able to get the car we wanted and he took so much time explaining all of the features. I highly recommend this dealership and Casey.

What began as a smooth buying process has morphed into nightmare. I bought a Jetta two weeks ago from Audi Hunt Valley and the car is now un-drivable due to errors in the hybrid system and oil pressure. So far, the dealership has been incredibly unhelpful… I’m grateful USAA was able to tow the car to the mechanic. 10/10 would take your business elsewhere for vehicle purchases.

They were able to squeeze us in last minute before a long road trip. Took care of the issue and performed our 40K inspection as well. Very happy!

professional attitude, attention to detail, sensitive to requirements, courteous in every way, responsible in providing timely recommendations, a pleasure to deal with the service writers.

Matt and Eric are great. 5 stars for sure.

Great experience overall. Did not expect to leave with the car after finding it, but Nick Hill did a wonderful job getting everything ready for me. Amazing dealership from top to bottom and will definitely want to go back for my next car

My experience with Audi Hunt Valley was phenomenal from start to finish. Morris is the best car salesman I’ve ever dealt with. He made the car buying experience what it should be — an experience. He, and the rest of the Audi Hunt Valley team, made it about me, the customer. They were thorough, accommodating, and incredibly down-to-earth. 5 stars all around!

Everyone is very nice and friendly.. They answered all my questions and provided excellent customer service during the entire process.

Baine and the whole team were great! Each step of the process was thorough and thoughtful!

No games and no gimmicks. I felt very comfortable during the car buying process. Morris and William were amazing

I love Audi, they have the absolute best customer service. When I walk in they know who I am and they are always pleasant. The service on my vehicle is always at A1 status, its never any issue after because they ensure everything is done correctly the very first time. Its always a pleasure to see them whenever I need something done. Thank you Audi for continuing to go above and beyond for your customers.

Very pleased with the scheduled maintenance performed on my Audi S5. Mathew was very professional and assisted with additional services I requested. Quick drop off. Great loaner. My vehicle was available within a couple days...would have been same day but dropped off at end of the day and I requested additional services. Highly recommend Audi Hunt Valley.

Very good

Customer Service are sketchy. Would not recommend.

While I didn?t have a five star experience, I wouldn?t say it was a one star experience. I went in to look at two different models and ended up buying a Q3 while I was there. I didn?t feel pressured and I feel like I got a good deal. However when I went to leave, I discovered there was only 35 miles of gas in the tank. So a technician went to fill it up and then came back. I could also tell where they had tried to detail the car there were several spots on the door on the sides that looked like something had been sprayed but not wiped. (I didn?t discover this until the next day). I asked for someone to help me review all of the technology in the car and the person that went and got the gas did show me how to connect my phone. Apparently the lady that goes over all of that stuff is off on Wednesdays. She did call me the next day but going over things over the phone it?s just not as helpful. Before I left I was very overwhelmed and everyone was too busy to take the time to show me how to use the features on the car. The back wiper went off My entire 30 minute ride home And I couldn?t figure out how to get it turned off. I was riding down the beltway trying to figure it out with washer fluid coming out the front and then the back. When I got home I had to pull out the manual and sit in the car for a little bit just trying to familiarize myself with different things. For all the money I spent, I just wished I would?ve left there a little more prepared.I?m hoping things will be better when I need to come in for scheduled service.

Tony and Seth were great to work with! Would definitely buy from them again.

Took care of a recall issue. Easy to schedule, polite staff, comfortable waiting area, COVID protocols in place.

Deal almost fell through, but my assigned sales rep Nicholas took it to the higher ups and found me a deal I could live with!! Wife found the car with a bow wrapped on the hood and was very pleased with that!!

Friendly and efficient. They greet you by name, no pressure, review what is needed, and provide quality repairs.

From start to finish very professional, courteous and efficient. Could not have been better.

Thank you for a great service experience. Everything went great and the personnel could not have been nicer,

Staff is pleasant and helpful

Customer service was awful, took close to a month to get the car fixed , was basically told they could cancel my service if I don’t like it. Chris the service writer is a great person.Chelsea not so good, also called Mrs Hare she didn’t seem to care to much. We are buying another Audi , but not from Audi Hunt Valley

Great service as usual! Chelsea was very helpful and thorough. My vehicle was ready at the time that was promised .

Service is fast and reliable.

I bought a car with 5 days garanted return and 1 year or 4000Mi warranty, so trusting that I drove it home that night and first thing I notice next morning that had a crack on the dark part of the windshield about 1inch long, After I drove to work double the size, so I call the dealership sales manager that morning to get the answer that is not the car dealer responsibility since I drove it home 10 hours earlier... I mentioned that it was dark when I left the dealership but he didn't care, absolutely poor customer service I call the sales person and more than a week later waiting for an answer, absolutely awful dealership! not happy at all.

Very friendly and helpful. They took the time to explain the situation and answered questions about the service.

Very disappointed. Always went to Audi in Owings mills and will not be returning to this location, in spite of how far Owings Mills is for me. But had my car for days, couldn’t even get an appropriate update or diagnosis. In the end, was given my car back 2xs and told to drive around for 1000 miles and bring it back again... why so you can have my car another 3 days before updating me that I will have to spend another 2k and probably have to come back again anyways. Took over 24 hrs just to get the manager to call me back, after the associate knew I was upset and he was just nice but not helpful at all. At that point I just wanted my car out of their hands and back with someone that I trust.

The annual sErvice was great and timely. The cost to rotate and check tire balance would be approximately $40/tire which seems very expensive

I have a Audi 8L and my car been to there shop 3 times for the same Problem and my car still not fix

We get our car serviced at Audi Hunt Valley and recently had an unexpected maintenance situation. We had the car towed in and Chris called right away, told us it had arrived, and called as soon as they knew what was wrong. His communication was so processional, and timely. He took the time to explain things and answer all of my questions. I can always trust that my car is in good hands and appreciate the friendly service!

Audi did a wonderful job at maintaining friendly customer service, consistent communication, and overall completion of transactions when purchasing my used Volvo from them. My sales associate, Baine, was fantastic at ensuring my car was in good hands and that I was always updated on any run-ins I had with the car before and after my purchase. He and other associates stayed after hours to ensure that my purchase was swift and complete. Awesome job!

Chris provided Impeccable service, great communication!

Service is always great ...The techs..mainly my homie Matt is really knowledgeable on everything Audi..My a6 avant only go here if I can't handle it myself..prices for services are fair and straightforward..

Overall very pleased with service. Chelsea in service dept is terrific. Worked for me to get my worked covered by warranty, kept me well informed throughout the process.

i purchased a 2020 a3 s-line.i worked with kevin mullaney.he was a class act and very professional.my drive to audi hunt valley was 2.5 hrs one way.my appointment wasn't till 3:30 pm.i asked kevin if he could speed up the paperwork prior to me arriving so i could get in and out quickly.he did exactly as i asked and i couldn't be happier.

After a rough start with the sale’s department, the service has been great! They have more than made up for sales. The service is a professional customer oriented department.

Chelsea was efficient getting me in to schedule my service and out in the loaner car. Additionally she explored ways of to save me money which is always good. Finally kept me updated throughout the day and had my car ready when promised!

The service manager and my rep Chris are always professional, cautiously and responsive.

Service Team was so professional and took the time to explain all service that would take place......as well as reviewing the invoice at the end of the day.....great job by all. Very friendly and welcoming during a pandemic.....nice to experience.

Purchasing my 2021 Audi A6 Prestige was one of the greatest pleasures I have had. From the first text from the general manager, Tony Palumbo, the sales person, Nick, the finance person William, and the technical person Jessica and all the others who I can not call by name, my experience was hassle and haggle free. I was accommodated with the utmost care and concerns about my needs. This includes the surprise gifts and the complete handling of my rental car return. Throughout the process, I was updated on how close I was to being able to take possession of my new car. This was following a traumatic time for me, but once I met the personnel at Audi Hunt Valley, it became worth my while. My anxiety disappeared and my husband and I were very relaxed during the entire process. Great staff and associates at Audi Hunt Valley. Thanks for all that you do.

Couldn't be happier with the service department at Hunt Valley Audi, always professional, courteous, knowledgeable and efficient. Also love the loaner program and getting my car back on time, clean and sanitized.

I needed emergency (not minor) repairs to my new A6. I did not live in the area and did not buy my auto from them. But Eric Vest the service tech could not have treated me any better. He was professional, diligent, and just on it from the start. Very satisfied and he represented the dealership as well as can be expected.

I have been at this cockeysville location 2 times in not 1 time did anyone even ask me could they help me so I just walked around looking in waiting to be seen.So I take it that I was a black man in the majority of the dealers there were white but they must remember that money is still green.We are in 2021 not the 1950’s So my advice is if you are black take your money somewhere els if you are looking to purchase a Audi.# WE STILL HAVE A LONG WAYS TO GO..........SO SAD

Seth was an awesome salesman. He made the car buying experience absolutely perfect! The Financing process was excellent, the pricing and offers for the car, and the overall process was truly professional and awesome!

I always get my Q3 serviced at the dealership. I bought my Audi here and the service department is "top notch". Eric is thorough and keeps me well informed of repairs needed now and futuristic.

Audi Hunt Valley worked extremely hard to provide a friendly experience, and a fair price.

Flat tire with large piece of metal in it resulted in an urgent call to AutoNation Audi. They immediately checked for tire availability in stock and said 'come right in'. Readily handled the same morning ... including complementary car wash. This is great service.

Excellent service. Beautiful vehicles. Great locations

Our 2011 Audi A4 went in for its 95,000 mile service. What started as a lease, the car was so good we decided to buy it. It now serves our daughter as her college transportation. Hunt Valley Audi (Auto Nation) has serviced the car for the last ten years and it has never let us down. It is now ready for the next ten years (with a new owner) in its future.

Simple car purchase, just had a long wait when it came to the buying process.

This is my first time there. Service is very efficient and the service technicians are very polite. They are observing all of the pandemic protocols. So all in all it was an excellent experience.

It was a great experience. The sales team and general manager where a wonderful help

Recently leased an Audi S5 and the service from start to finish was really great, way smoother than purchases in the past with other car brands. They brought the car down from PA, handled the tags at the dealership, worked through all the tech stuff, etc. The guys behind the scenes were great too. Working through the lease was surprisingly smooth as well. Sales guy was Nick...really nice, relatable and helped talk through pros and cons of similar models

Excellent service experiences.

Great service great staff They worked around to get me in in time Did the work promptly and cleaned my car inside and out Thank you Audi hunt valley

Service and personnel are accommodating and professional.

The service department was very accommodating and took care of my needs including a loaner. Repair was done in a very timely manner. Thanks

Service and Staff are excellent to work with and will provide you with the best service for your Audi.

My wife and I had been looking for a used RS RS5 for a long time. We found one at Audi Hunt Valley, which was a bit of a concern as we are in California, but they are an Auto Nation Dealership, so I figured they could transfer it to a local Auto Nation Dealership for a charge. On Monday: I connected with Nick Hill at Audi Hunt Valley. Nick sent me information on the car I wanted, and we worked out the details (Including Price and Shipping Cost) to have it shipped to an Auto Nation Dealer in my area. On Tuesday: I connected with a local Auto Nation Dealer (Roseville Subaru), where the car was to be shipped. They advised there would be some advantages if I purchased the vehicle from them directly and that since they were all one Auto Nation Family, it wasn't an issue to move the deal. I signed paperwork agreeing to the price and the non-refundable shipping charge. Kevin, the used car Manager at Audi Hunt Valley, called me and asked why I moved the deal. I explained that, according to the local dealership, it was better for them to do the deal since they were in California and could offer the Auto Nation fice day guarantee. I said I'd like to buy the car and hoped they could work out the details between the two dealerships. He said they could. Wednesday: Audi Hunt Valley sold the car to someone else, and when I was finally able to get someone on the phone, Kevin said, "He didn't know I was still interested in the car." I'm not sure if it is all of Auto Nation or just the management at Audi Hunt Valley, but these people are without a business, moral, or ethical compass!

My wife and I had been looking for a used RS RS5 for a long time. We found one at Audi Hunt Valley, which was a bit of a concern as we are in California, but they are an Auto Nation Dealership, so I figured they could transfer it to a local Auto Nation Dealership for a charge. On Monday: I connected with Nick Hill at Audi Hunt Valley. Nick sent me information on the car I wanted, and we worked out the details (Including Price and Shipping Cost) to have it shipped to an Auto Nation Dealer in my area. On Tuesday: I connected with a local Auto Nation Dealer (Roseville Subaru), where the car was to be shipped. They advised there would be some advantages if I purchased the vehicle from them directly and that since they were all one Auto Nation Family, it wasn't an issue to move the deal. I signed paperwork agreeing to the price and the non-refundable shipping charge. Kevin, the used car Manager at Audi Hunt Valley, called me and asked why I moved the deal. I explained that, according to the local dealership, it was better for them to do the deal since they were in California and could offer the Auto Nation fice day guarantee. I said I'd like to buy the car and hoped they could work out the details between the two dealerships. He said they could. Wednesday: Audi Hunt Valley sold the car to someone else, and when I was finally able to get someone on the phone, Kevin said, "He didn't know I was still interested in the car." I'm not sure if it is all of Auto Nation or just the management at Audi Hunt Valley, but these people are without a business, moral, or ethical compass!

The salesperson I worked with, Patrick Hoffman, as well as the rest of their sales team were very responsive to our needs and acted in a very professional manner. This is the second vehicle I purchased from the this year and will most likely come back to them when the need arises in the future.

I had a 95k service about 9 days ago. I was messaged and told that my “battery failed”. I informed Chris immediately that the battery was less than 2 months old. He advised that I take it to the shop where it was replaced. After paying $1700 for services there, I took it to where I had the battery replaced and told them it failed at my service. They check the alternator and said I needed a new one and quoted me $1400 of which I put $600 down. I called Chris and asked, “how am I being told that my alternator is bad after just paying for a service”? He called me back about 3 hours later and informed that the battery might not be “synced to the alternator”? Why that was not checked after I informed that the battery was new when it failed I have no idea. I brought my car back and paid an additional $150 to have it synced, problem finally solved. A few days later (yesterday) while on the beltway, my coolant light and a message to turn my engine off came on. How is this possible when my car has been serviced twice at the dealership not less than 9 days ago??? I have no idea what they’re doing when servicing our cars. All I know is, I’ve had more problems since paying now $1900 for the service and repairs.

I purchased my 2013 Lexus from this dealership including the service contract. Every time it's time for my oil change I have to wait 2-3 hrs because they fail to order my filter and oil prior to my appointment which is so unprofessional and out right rude to wait that long for a simple oil change and tire rotation. When I initially scheduled my appointment I specifically requested that my items be ordered in advance so I would not have to wait long but again for the 4th time I waited 3 hrs and I have to pay myself PTO hrs from my job for theses hrs! So unfair and unprofessional!

Worst experience I've ever encountered at a dealership. I had been searching for a used Q7 with low miles and one happened to be in at Hunt Valley. The pictures looked good and the specs were great with low miles and price came in at pretty close to fair market value for a gently used (10K miles) 1.5 year old car. Contact through e-mail and set up an appointment to come down to check out the car and get an appraisal of our trade in. This would be my wife's car so we decided to make the 40 minute drive down in separate cars so she could test drive and check it out and then take the children home so they all wouldn't have to stick around for the paperwork. Arrived and the representative that I had an appointment with was busy with another client. 20 minutes later they finally pulled the car around. The car was filthy on the outside without any signs of a car wash since it had been there. Sitting in the car it smelled like an ash tray and I wouldn't even let the kids in the back seat because of the trash and food in the third row and on the floor in front of the third row. The salesmen Patrick mentioned that it hadn't been through detailing yet as if this was normal practice to show a car that was completely filthy inside and out. Meanwhile I spent the time to make sure my car was spotless both inside and out, to be presentable for an appraisal inspection. I took the car for a short test drive (my wife had already left because of the cigarette smell and disinterest) just to see if I would be interested in any other q7s they had available but honestly couldn't get past the filth and smell of the product this dealership had found acceptable to provide me for a test drive, let alone the exact car I was coming down to attempt to purchase. I still had to wait around to finally get some time to speak to Patrick about my disinterest as he was still with another customer even though they made such a big deal about scheduling an appointment and mentioning he would be blocked off for 45 minutes to work with us. Given different circumstances and experiences I probably would have looked at what else they had to offer as there were several other q7s we were interested in including new, but given that it took well over an hour just to see the car that was provided to us in such terrible condition I had no interest in staying any longer if that was considered an acceptable practice in showing cars. I made sure to include a follow up e-mail to Audi Hunt Valley about how unprofessional it was to show the car that they did in the condition that it was in. As expected I received no reply from anyone at the dealership. This experience has not only turned me off to Audi Hunt Valley but Audi in general. I've experience much better costumer service and professionalism recently from brands that are not even near to the same price range as Audi. A true, professional dealership would have never allowed a car to be seen (or smelled) in that condition especially when asking above fair market value for a car that wouldn't sell for half of what they were asking for it. All in all a terrible experience when we had every intention of purchasing a car when we went to visit Audi Hunt Valley, but instead left empty handed due to the dealership.

Awesome experience! I purchased my first car here and Dave and William were amazing help throughout the process. Highly recommend choosing this dealership.

Fantastic service and prices. Highly recommend Baine - have bought two cars from him now

Went in for routine service and Matt was extremely helpful. Found out my car still had Audi care package and I was able to save $$

Beautiful cars and very helpful staff

I get excellent care and service. All of the service folks are friendly, but Chris is usually the individual I turn to. He is always upbeat and informative. He honors his commitments and I never feel as if I’m being pressured into additional repairs.

Matt and Dave are excellent. They really make you feel like your business matters and that is why I drive 50 minutes to the Hunt Valley auto dealership. Actually I intend to purchase my next Audi from the dealership as soon as they can obtain the car I want please give around of applause to each and every team member including the receptionist who is more than accommodating thank you so much Dr. Mercedes Benitez McCrary

Outstanding service. Chris was very thorough and explained every detail . Always fr and courteous.

Customer service is outstanding, almost without peer. Chris is a superstar. Prices are a bit high. But premium prices for premium service is to be expected.

Great experience!! Chelsea was amazing.

Ive been trying since the day after purchase7/7/20) to get the Sales rep who sold us the car to send us an owners manual. I’ve been trying to get an owners manual for our new a5 Sportback but can’t get the sales rep(Nicholas Hill ) to respond

Excellent Auto Dealer for Service and Sales .

Always an excellent service experience. Very efficient team and a pleasure.

I love the personalized experience! I recently took my A4 for its regular maintenance. The loaner was available upon my arrival. My car was ready for pick up on the same day. I really like the fact that Multi point inspection revealed that the car’s suspension system will need repairs in the near future. I would definitely recommend Audi Hunt Valley.

Excellent service, both in sales and service. I recommend Audi Hunt Valley without reservation.

The scheduled maintenance for which I had prepaid was done in the timely manner promised. There were no add on services except as I requested. This was also done promptly and a significant discount was provided upon request. An issue with the rental car was corrected most generously. At all times I felt treated as a valued customer.

Had a great experience at the Audi Hunt Valley when purchasing my new 2020 A3! David was a great help along with the rest of their team. Awesome and nice people that you would definitely want to work with.

Great experience buying from Hunt Valley. The sales staff are true professionals. Nick Hill found the exact vehicle we were looking for and the sales and finance process was almost transparent. Great job Nick and great job Hunt Valley.

Very smooth and professional. Would ourchase another car from them.

Yes pleasant buying experience. They just need to work on new car prep....mine was delivered without being fully detailed.

Baine thanks again for all your help with our purchase of the Audi. You were awesome. I?m 51 years old and of all the purchases of cars in my lifetime for me, my wife, or my children this was by far the best experience I have ever had. You always here about what a pain it is to go by a car with all the wheeling and dealing, but I experienced none of that with you. You were incredible. You actually made it pleasurable and fun. I am going to tell everyone I know to visit you and the dealership. You guys are first class all the way.

Very accommodating with my time and excellent level of service.

We have been going to them for years and have always been very happy with every aspect of service.

Awesome Service Team. They care about their customers.

I was well received when I arrived. The customer service was perfect . I was so impressed the way they took time to explain everything that i wanted to know.

Very professional team that communicates very well regarding status of the repair and additional work needed

Super responsive and professional - every person I dealt with was great! Highly recommend this dealership for new car purchase!

Amazing sales process from start to finish - went and found the vehicle I needed - gave me a great trade in too

Prompt, transparent and friendly. Eric was great to work with, the facility was very nice and service was performed as discussed.

Service done well and on time with first rate service person: Eric

Courteous staff who really seem to value customers.

Service department; all service members were welcoming, helpful, polite and helpful. Customer service is such an imperative component of my preferred experience. The principle service member was efficient, patient and all responses were timely. This is a well run professional company.

Dey was a fantastic sales person (for a leased Q7). Everything was clear, direct and honest. The entire process was great thanks to her and William. We highly recommend Audi Hunt Valley for their professionalism and customer service.

I purchased a 2018 Audi A4 from this dealership with an extended warranty. I ended up trading in the vehicle for another and proceeded to go through the process of canceling my extended warranty and requesting a partial refund. My wife went to the dealership on 11/21/19 to complete the cancellation form which is required for the dealership to process the refund. Yesterday (2/14/20) I called to try and find out why I had not received a check (3 months later) and was unable to reach the finance manager (William) as he was out of office. William called me today (2/15/20) explaining that the request was still pending with Safeguard (warranty company) and that he would “have to call them on Monday to see what was the hold up”. After getting off the phone with William, I called Safeguard directly. Safeguard informed me that the dealership never submitted the paperwork for a cancellation. In fact, they could see that the dealership accessed my account on 11/21/19 but didn’t do anything else. Safeguard informed me that once the paperwork is submitted to them it would take an additional 3-4 weeks to cut a refund check. I called William back to try and get clarification as to why he told me 1) they were closed on Saturday and 2) why he hadn’t submitted my cancellation request. William informed me that he had indeed submitted it. After explaining to him I knew he didn’t he switched to “well the home office submits those so I need to follow-up on Monday with them”. This is absolutely absurd. In the auto industry there is a term called charge back which basically means if there’s a refund for a warranty that ends up hitting the bottom dollar of the finance department because they can’t report that they earned that money if you’re canceling a warranty. What I’m assuming is happening is that the finance department at Hunt Valley is not submitting the cancellation request in a timely manner. As a result, the customer is not receiving their funds. To make matters worse, safeguard only refunds within three months, so I told William I expect a call on Monday with details of when I will receive my check. BE ADVISED if you have sold a car and are waiting on a refund check. If I had not called, no one at Hunt Valley Audi would have called me to check on it. This is a complete scam. I will never be doing business with this dealership again and I will be advising all family, friends and co-workers to avoid doing business with Audi Hunt Valley. I’ve grown up in Baltimore county my entire life and know many people in the community. This type of business practice shouldn’t be allowed. Three months later, I’m still waiting on a partial refund for my warranty. I sincerely hope a GM sees this feedback and investigates how many other cancellation requests may be in the pipeline.

Fast customer service, professionally staffed.

I want to personally thank Patrick Hoffman for his help during the purchase of our 2019 Audi Q7. Patrick went above and beyond to help me keep this beautiful SUV a surprise from my wife. From getting me the exact features we wanted, to the red big bow, Patrick and the rest of the staff at Audi Hunt Valley made my X-mas morning reveal and unforgettable experience. I recommend them all the way!

I am very pleased with the professional and kindness of Chris Becker. Very knowledgeable individual, enjoy working with him to handle my repairs.

Normally, I am the guy that one of my friends or family members calls upon when they need to purchase a car; so I consider myself a very experienced negotiator and someone who knows alot about the car buying process. I'd love to take the time to explain why you (whoever is reading this review) should stop shopping around different dealerships and buy from Audi Hunt Valley. For starters, I've put in that time, I've searched around for the best deals, quality of service, and dealer integrity for several months. I invest alot of time when I buy a car, meet many people, and get offered many deals. Audi Hunt Valley is by far the best dealership that I've worked with. From the start, I was in contact with an awesome sales person, Kevin Mullaney, who provided a very pressure free sales experience for me. While he pulled up the car that I was interested in, I walked around the showroom, and was approached by just about every associate working that day asking "hi how are you? Have you been helped yet? Is there anything I can do". Do you know how rare it is that a dealership or sales environment of any kind has that kind of awareness of customers? Do you know how many dealerships I've been in where I walk in and nobody says anything to me? I have to find someone myself and then they sound so bothered that I dare ask them for help. I'll tell you my theory as to why this dealership has this great sense of service, and I believe it has to do with the General Manager Tony and the tone he sets. but I'll circle back to that in a minute. While talking about my deal with Kevin my sales person, and Kevin the Used Car manager, I realized my budget was tight. Kevin (Used Car Manager) did absolutely everything he could to make sure I had the car that I wanted at the price I could afford. Although I wont disclose the terms of my deal or the car I got out of respect for the dealership, just know there is no question the dealership went the extra mile to get me in the perfect car. Alot of times you can walk into a dealer and they will laugh at your budget, then brush you off as they dont want to waste their time on someone who they think cant afford the car. Neither Kevin got mad at my budget, they just got to work on trying to make it happen. Getting back to the General Manager, Tony is doing something very special at this store. As someone who has worked in high end sales and management, I know how hard it is to make a sales environment a great place to work. I believe that Tony is making this dealership a great place to work, because it seems all the employees are happy and excited when at work. He should be commended for this, as should Kevin my sales person and Kevin the Used Car Manager. I look forward to sending many more friends and family to this dealer for the best service, integrity, and committment to the customer. Thanks for taking the time to read this, I hope you dont waste the time I did going to other dealers.... just buy from Audi Hunt Valley, and Kevin Mullaney!

First time in with my car. Appreciated the honesty and straightforward conversation concerning my cars service. Service man was upfront

Service department is great. Matt is very customer oriented and knowledgeable. That said I remain mystified why a brand new q8 has all out static on AM radio. I?m hoping Matt will find a fix.

I had actually ordered an Audi eTron from the factory and was having it shipped to a local dealer. After dealing with them for months with them not budging on anything, i went looking for another dealer. I came across Audi Hunt Valley, 2 hrs from my home, and the whole process from booking the appt to see and drive an in stock eTron to the final handing over of the keys was a simple (and quick!) process. Mr. David Kuchta was a fantastic individual to deal with and will have my future business as well as my friends business as well. David was knowledgeable and honest and made me feel comfortable with the whole buying process. All around a great experience, an easy buying process and also they saved me over $10K from what the other dealer was offering. Excellent all around and I recommend them 100%!

The service rep found an extended warranty for the problem my vehicle was experiencing. This saved me money, and significantly enhanced my satisfaction with Audi service and products.

The customer service at the Hunt Valley dealership is above any other. From the moment I walked in to the final moments I was completing my purchase I was treated with the greatest of care. Tony, the GM there went above and beyond to make me not only satisfied with my purchase, but to assure my family that we had what we needed to fit our life style. I went to a different Audi dealer prior to this one only to be offered much less for my trade in and not an easy feeling. Naturally that dealership told me to stay away from Hunt Valley because they add unknowns to their prices at the end and are not upfront about everything. I found that not to be the case at all. Not only were they better priced, they were willing to talk to me about fair prices on today's market. I believe the other dealership was only trying to keep me away from Hunt Valley because they new they could not compete with them. Plus their inventory is much larger at Hunt Valley. So take it from me, a first time Audi buyer. If you are unsure or have any questions about an Audi but are in the market. Go to Hunt Valley. Ask for Tony. Tell him Doug sent you.

My husband and I just purchased our first Audi. We purchased a Q5, which we just love to drive. Our sales person Nick Cohen was very knowledgeable, and when it came down to the negotiating of the price, we felt we received a good price. When we took delivery of the vehicle, Nick went over all the main technology systems in the car. After a few days we had an appointment with Jessica, the technology person, and she went over “in depth”, all the technology. We had a great experience so far, and am sure it will continue. We do recommend Audi Hunt Valley.

Took my car in for a recall repair. Since it was there, I agreed to let them "look the car over," (For $ 95.00) They found things that they tried to get me to repair. I don't understand why an Electronic Malfunction was something I should pay to repair. I didn't go into my gear shift and play with wires, etc. It should be a recall repair- just like the one I was there to get. Electronic malfunctions are a the people who built the car issue- not an owner problem. Also- they had a sign up in their repair area that said- Want to sale your car- ask for a quote. I asked for a quote. First I received a voice mail stating they did not know what I was talking about and then I received an email stating the same. Take down the sign if you don't mean it or offer it. Duh. Need to get ahold of Audi to ask them why the Electronic Malfunction is not a recall.

Customer service could have been better, Ron was great I would recommend to everyone.

Tracy got me checked in and handled the recall repair in less than 30 minutes. Thank you!

Well stocked and staffed modern dealership with world class service and sales.

Chris is very helpful always! Hunt Valley service center is awesome and reliable!

Mr. David K. was a great sales person. He was very knowledgeable on all the details of the Q7. Very happy with the entire process. Thank you.

This place was top shelf. From the first step in the door, I was greeted and immediately assisted. The staff was friendly and courteous, helped me with my issues and had me back out in a few minutes. My A6 was ready to pick up later the same evening.

Truly exceptional customer service and experience thus far

The service was not bad. However, I have had my Audi for over 4yrs and for the 1st time ever I was charged to reset my oil change light when I got my car serviced here. I only get my oil changed at Audi and I have never been charged for this. It was an absolutely ridiculous and asinine charge! I was charged $44.99 to turn off a light .. smh. I will never return to this location.

Had a great experience , service , cleanliness, friendly

The Autonation team provides excellent service in a consistent manner! I've worked directly with Matt for many years and one of the main reasons I continue to to come back. Matt is always attentive to my needs, always in communication throughout the work process, and gets me in/out with ease! The performance of Audi vehicles speaks for itself and will definitely consider another purchase when it is time, and will go to Audi Hunt Valley!

Always have loan ready. Get you in and out fast. Service on car is always perfect.

I recommend Audi Hunt Valley because of the courteous and efficient personnel. They valued my time and my business. Thank you!

They take excellent care of a customers, communicate the entire way through the repair process. It’s top notch service.

See Dave Kuchta and Jesse. They are the best and provided exceptional sales and customer service. I love audi of HV!

The buying experience was awesome. Nick Cohen along with the management took their time and treated us with respect and offered all the options available in a kind manner.

Robert Schulman again went above and beyond the excellent customer service I have come to expect from Audi Hunt Valley. Robert patiently worked with me and my ever-changing schedule to ensure I had the absolute best deal on the car I wanted. I could not be happier with the entire leasing team (Robert, William, Jessica) who created a quick, seamless, and pleasant process.

Robert Schulman again went above and beyond the excellent customer service I have come to expect from Audi Hunt Valley. Robert patiently worked with me and my ever-changing schedule to ensure I had the absolute best deal on the car I wanted. I could not be happier with the entire leasing team (Robert, William, Jessica) who created a quick, seamless, and pleasant process.

Just finalized the delivery on my third SQ5. Great service by Bob Schulman and team. Got me the exact car I was looking for.

The reps in the service department are always professional and courteous. Always a pleasant experience. I appreciate the follow-up call.

My experience with Audi Hunt Valley was far superior from the service department where we purchased the car on Long Island, NY. Organized, courteous, and beyond helpful. Thank you.

Great service and accommodations.

The service people were awesome. They got my vehicle in quickly and had it done on time. They were extremely helpful with suggestions for future service. I would highly recommend them

I dropped my car off at 8:30 am Saturday 7/27/19. For my routine maintenance an was told later on that day they need me to pick it up Monday 7/29/19. Pick up my Audi TT on 7/29/19 an everything was fine no leaks just need rear breaks they said. On 7/30/19 I called Audi Cockeysville to let them no my Brake light came on. An they assured oh it’s just because u need rear breaks it probably just the sensor. So today 7/31/19. On my way home from work I almost ran into the back of a car (could have killed me an the car in front of me because my brake pedal went all the way to the floor. So I stop at the nearest parking popped the hood an saw there is no brake fluid at all. Which means the technician that did my routine maintenance did not an forgot to put brake fluid in there which almost cost me my life. Audi Cockeysville wants me to toll it to them an if they are not at fault which they are, I will not have to pay for the tow which from where I live would cost over $100 at least. I have been taken my Audi TT to that Dealer since 2016. An this is the first time anything like this happened at that dealership an I can no longer take my car there because it almost cost me my life. Something needs to be done about this so no one else goes threw this or possible dies.

I had a great experience with Dave. He was very helpful with helping me pick out the car for me and getting me the best price.

I have purchased three Audi vehicles from Audi Hunt Valley and have had nothing but exceptional experiences with Ronald Harris in Sales and Eric Vest In Service. I highly recommend both the dealership and Audi

I bought my Q7 from Audi Hunt Valley and they have taken good care of the vehicle. Service has been good and the car is done at the time promised. A loaner is always available with a comparable Audi.

This has been my first experience with Audi Hunt Valley and it was a very good one. I came in primarily to do some research and test drive, but decided to purchase the SQ5 mainly due to my experience with my sales specialist Casey Clark. This young man was very knowledgeable, took his time to explain every feature of the car and didn't rush me through the test drive or the sales process. Casey is a great asset to the dealership and Audi. I have purchased many cars in the past and Casey would be my first stop for all future car buys..Thx/JZ

My service appointment was quick and easy despite not having setup an appointment. My rep Ricky Gibson was easy to work with and kept me updated along the way, and when the repair couldn't be completed the same day I was given a nice loaner to use..Thx/JZ

Excellent service, comfortable waiting area. Coffee, soda, water and snacks provided.

I just wanted to thanks Robert Schulman and the team at Audi Hunt Valley for going above and beyond with my A4 purchase. The process was seamless and they delivered to me an amazing vehicle. I would highly recommend Audi Hunt Valley and contact Robert Schulman if you are in the market for a new Audi. Thanks again.

The service person, Chris was helpful and personable.

Great process with super salesman Dave Kutcha.......answered questions and made it enjoyable

Professional, Listened to the customer, made the car buying process easy

An AutoNation Audi mechanic took my car on an 87-mile joyride overnight out-of-state to his home (in York, PA) without my permission, and I have it all caught on my dash cam. I noticed my car had no gas and 87 more miles on it then when I dropped it off for a recall (which wasn't even completed). Not only did he take my car without permission, but he drove it recklessly, including driving 90+ mph on 25 mph country roads. And worst of all the dealer not even knowing this happened, covered it up when confronted, lied about knowing, and told me they were within their rights to "test drive" my car how they see fit. The service writer lied, the Service Manager lied. They didn’t even know it happened. I went to the general manager, Mitch Henson, to explain what had happened, explained I have it all on my dash cam, and to seek some sort of resolution, but they blew me off. If people knew their expensive cars were being taken home by employees and driven recklessly, I seriously doubt anybody would want to take their cars to this dealership. The best part when I told the general manager he was doing 90 in my car, he said "sometimes they have to drive that fast to properly test the car." Seriously!

Great sales rep at Hunt Valley. Ask for Ron. He saw a few things he didn?t like and had them addressed immediately. Solid attention to detail.

I was greeted when I walked in the door and it only got better from there. They worked with me on price and I was happy when I left in my new to me Q5. The process was easy and there was no BS like other dealerships. They want to sell cars and they do it the right way! I will absolutely go back for my next Audi!

The service desk was excellent on my trade in and my sales representative was also excellent.....

My experience with AutoNation was great. Excellent customer service from beginning to end. Tracy and Jason were great and very professional. The one area from my experience that I was not pleased with was the extended period of time it took to complete my car. I wished that it was completed a lot sooner than it was. However, I was pleasantly pleased with the repairs on my car. Once completed, my car looked almost brand new! Overall, great job and I would recommend them!

Great service from Dave Kuchta

Great service experience. Eric took great care of us!

All the people I've dealt with to purchase the car were professional and courteous. We were looking for a red Audi A6 and this dealer had one and was the closest to us.

Great service, great people and everything was amazing. Wish they would?ve at least put quarter tank of gas in my car. Before i got home I had 12miles left till empty.

Great experience except the key code , ridiculous to have to buy a new code to use Audi connect

A smooth, comfortable and quick process - extremely happy about our choice.

Chris was great! Noted things about my vehicle service maint. I wasn?t aware of.

My service tech was very professional. He provided me with my choice of loaner. He thoroughly explained all of the repairs which were covered under warranty. He asked if I had any other concerns. I was called as soon as my car was ready. They also washed and vacuumed my car.

Audi Hunt Valley made me feel like family. They were very personable, and tried to make every effort to make you comfortable with your acquisition. Nicholas, David, Jessie, and Jessica were the best! I would recommend Audi Hunt Valley to all of my friends and family

Recieved great service from Ricky. Everyone was very friendly and gave me all information I needed.

AHV provided exemplary service in assisting me in purchasing my Audi Q5. The staff were friendly and helpful. My sale rep was knowledgeable about features of the vehicle. The purchase was seamless and efficient.

My salesman Nicholas Hill was awesome. He was professional and caring. He did everything he could to get me in my dream car - my Ford Fusion. I absolutely will recommend him to anyone looking for a car. Nick made my entire experience easy and enjoyable. I can't thank Him enough.

Chris Becker does a nice job explaining everything clearly and is very courteous. My car was ready on time. I really appreciate getting the car washed.

Bill T was great!! All the people I met with were very forthcoming and professional

Great buying experience. Both Baine (sales) and Scott (financing) were easy and friendly to work with. They knew we?d driven well over an hour to get there, and had everything ready for us when we arrived. The actual physical site is being renovated, but looks like it will be really nice once finished. Overall, a very satisfying and positive buying experience..

Nick was awesome to work with. He was patient with us and made sure we were aware of every option available to us.

New lease on 2019 A5 after lease end of 2016 A5. The lease end process was not great as there was confusion about the payoff primarily brought as I needed to extend my current lease. Relative to the new lease, all was OK except I had to wait 2 months for the new vehicle, but that is more understandable.

Service rep Chris is knowledgeable, professional and friendly. Loaner vehicle was great and my car was ready when promised.

I purchased my new Q5 from John Villarreal. John was very knowledgeable on all Audi vehicles and did not try to pressure you into making a quick or impulse decision. He worked with his manager, Jesse Fletcher to ensure my needs and desires were taken care of.

Had a great experience with Patrick, he’s knowledgeable and not pushy at all. He patiently answered all of my questions and waited as I communicated with my husband who is currently in Iraq as this car is for him. The only thing I really wasn’t happy with was upon closing the deal the gentleman who is doing the paperwork was very pushy about buying service packages. I stated on more than one occasion that I did not want a service package as it wasn’t in my budget at the time. Instead of moving on to finish the paperwork he continually pointed out more packages. I caved and got the service package, which I have only myself to blame. I just started to feel that we wouldn’t move on if I didn’t purchase something. At that point I had been at the dealership for about three hours. I would definitely recommend Patrick if you are looking to buy an Audi.

I am in love with my new Audi Q5. My car was declared a total loss on Tuesday and I walked out of the dealership with a new car on Wednesday. The team went above and beyond to assist. It is traumatic to buy/lease a car under the gun when you had not prepared to be in car purchase mode. Nick Hill was patient and thorough. He walked me through the entire process, gave me a technology lesson (this car does everything other than wash itself) and even arranged for the return of the rental car that I drove in with. Today I had a follow up tech session with Jessica - she came to my home! Also a special shout out to William for his financial guidance. What a great team! You made this really painless.

Great experience. Patrick is very professional and was a pleasure to work with.

The service is always good, the work is always good, but I think they should better manage their fleet of rental cars. When a rental is promised for a repair, it should be there. I work and the last 2 times I've arrived, rentals were promised but not available. I had to get back to work and had a check engine light on and they were basically just like "sorry" we are too busy to look at your car & gave away the rentals to others.

Went in for a pressure check for coolant level. Determined that no leaks were present. Due to nothing being found, they waived the charge. Top notch customer experience.

I really enjoyed buying this car! Usually the process is a little stressful, but this was an entirely different experience. The car I purchased was used, but detailed to perfection. I really liked the salesman (Patrick Hoffman). He was quick to answer emails, and any questions that came up, no matter how trivial. The process went well, and I wouldn't hesitate to buy a car at Audi Hunt Valley. I love the car, and couldn't be happier. Thanks Patrick, and Audi Hunt Valley!

Our overall experiences with Hunt Valley Audi has been exceptional.

Audi Hunt Valley will leave you content in every step of the way. It is one of the few dealerships (I have been to many) which have a wonderful team and they do everything they can to help customers drive one of their products. Though we had few Audi dealerships that were close to our home but we chose Audi Hunt Valley due to its reputation and genuineness. Personally, I have come across many sales person all these years. However, Mr. Casey is one gentleman who stands out among all of them. It's to him and sales manager - Jesse, credit that my wife is driving Audi Q5 today. They both took care of me and my wife every step of the way. Casey offers unparallel customer service. My wife and I have made a commitment to this amazing individual for life. I wish him very best in life and hope who-ever reads this review won't hesitate a bit to go to this wonderful dealership and meet amazing personalities who are always willing to help and most importantly honest. - Sahil Devgan & Areej Khan

Great service from John V in sales if you ask for him he knows his stuff !

Great Service. Always willing to help. Ricky was awesome!!!

My 2013 Q5 has been serviced at Hunt Valley primarily since I bought it new. They have “adjusted” a terrible rattle in my sunroof three times in the first few years until ultimately they tore out the roof and replaced the sunroof track bc it was cracked on the passenger side front. Fast forward another year or so, and now I’m out of warranty, and the new track they installed is cracked in almost the same spot. Hmmm...a five year old car on its third sunroof frame!? Never even heard of something like this. So...their response was to charge me $1200 to fix the frame they just can’t seem to get right. Had this been the first issue and I was out of warranty I’d completely understand. Being they’ve tried four times now either it’s out of spec or they suck at fixing sunroofs on their own cars. Now I’m dealing with Audi USA to see if they can help fix what Audi Hunt Valley can’t seem to fix. We shall see but beware of post purchase issues with service. I always do these service reviews and they’ve had some good ones for sure, but it seems the bigger the issue the worse the service.

Nicholas was an excellent salesman who worked hard with me to figure out the best car, best financing options. The front desk woman was very customer friendly and made me feel very comfortable �� I didn’t like the pushing of all the warranties and pressure to finance them. It I understand part of the process..

Went with hopes of potentially buying an S4. Was immediately turned off by Baine who couldn’t have been any less helpful or disinterested in selling a car. When requesting to drive an A4 for comparison purposes, we were passed off to a different salesman.

These folks here are my absolute best. Went here to buy a car and their sales team was very accommodating to my circumstances. They weren't here to judge me, because my situation was less than perfect. The only thing Nicholas Hill and his team was interested in, was fulfilling all my car need.. And I sincerely did appreciate that... What a group of wonderful people at Hunt Valley Audi in Maryland.. Would definitely make my next car purchase from Nicholas Hill and his team in the near future..

Great place for your Audi vehicle needs.Excellent Sales and Service !

Exceptional experience. I pulled in to the dealership unannounced and without an appointment at 7:30 in the morning. The team took care of me and my car quickly and seamlessly and got me back on the road in 30 minutes.

I received several letters regarding the authorized service repair involving Air bag recall. Although it took a while to get the appointmnet, but Once I made the appointment everything went well.

Needed to see car, buy it and leave within an hour and they helped me get that done. Dealer fees were on $320 compared to other places it was low. The car has been cleaned and all maintenance including tires were done so I don’t have anything to do for next 18 months!

I went to the dealership for a recall on the wrong date(my mistake) but a very polite and professional service consultant, Ricky Gibson went above and beyond to help me to get the recall fixed that day. He gave me a time estimate and made sure to keep me informed about the status of the repair. Throughout the process he showed a great level of communication informed me personally when the repair was done. He exceeded my expectations. In my opinion he is a great asset for Audi of Hunt Valley. Thank you

We received a recall notice from Audi USA to address an issue with the passenger occupant detection system (PODS) on our 2012 Audi A6. This happened at the same that our vehicle warning system alerted us to a malfunction in the system. I contacted the Service Department at Audi Hunt Valley and explained the situation. I quickly received e-mails from Mr. Ricky Gibson and Ms. Tracy Hare confirming the appointment, as well as providing all the pertinent details of it. Additionally, I received a separate e-mail from Mr. Robert Schumann, Audi Maturity Manager, offering a complementary appraisal on our vehicle (which we respectfully y declined, since we plan to keep our Audi for a while longer!) Once we arrived to the dealership we were greeted with a smile by Mr. Matthew Hunt. He proceeded to get the necessary information to pull our car in for service and process our request for a loaner vehicle. We were offered an Audi Q7, which we liked very much and Mr. Hunt showed us some of its features, which we were not familiar with, but made our experience in driving the Q7 more enjoyable. The completion of the recall took longer than what they and us anticipated due to a part that needed to be ordered. This part was not provided with the kit to fix the recall, but Mr. Hunt was quick to confirm that it would be covered by the campaign (which was a very welcomed news). We were allowed to keep our loaner Q7 until the next day. Throughout the process, Mr. Hunt kept us abreast of the situation and their progress in completing the job. Finally we got our car back completing the fix without any further problems or delays. All the personnel we ran into while at the dealership seems to be happy and eager to greet you. They made us feel welcomed. I will definitely recommend this dealership to those desiring to have work done on their Audi’s by an authorized dealership.

The sales person was very knowledgeable. Enjoyed the experience.

Excellent customer service and everything was explained

Very diligent in communication and effort

Great experience from beginning to end. Even Saturday pick up

The best service and customer experience I’ve ever had.

Not a good experience. Purchased a 2017 Certified Audi Q5. Got it home, realized windshield was cracked, been getting the run around for 2 weeks. No follow up calls from management, sales rep goes 4-5 days between responses. Didn’t even gas up car when we purchased, got 1 key that didn’t work. Frustrated with the process, but the price was right. My advice, if you expect high standards of customer service, stay away.

Purchased a certified used 2017 Audi Q5. Got it home, noticed windshield was cracked, front and back end was dinged up. My fault for test driving in the dark but I expect more from Audi. Been getting the run around for 2 weeks on windshield replacement. Also, gave me a key that didn’t work, didn’t fill with gas, no follow up calls from anybody in management. No appreciation for customers. Price was right though.

The sales associate was very helpful and so was the entire staff. They listened to my needs and were able to get me the car that I wanted,

I went looking to by an Audi Q5. I worked with Patrick from sales who was very knowledgeable about all things Audi and responsive to my questions and concerns. I ended up with the SQ5 and could not be happier. I got a price that I am pleased with and a great SUV.

Seamless professional approach to buying a car. Business like and without nonsense or games. Significant discount offered without back and forth. Great experience end to end in Buying my A5.

Casey the salesman was very knowledgeable about the vehicle and friendly. But I cannot give the dealership a 5 star, maybe a 3.5 star. Unfortunately when I purchased a used vehicle, it was missing the user manual and also had a bad serpentine belt/tensioner but did not realize till I got home the next day. Contacted the salesman, but nothing came of it. I love the car and especially the pearl white color, it was worth the 2.5 hour drive.

First of all, I was buying a car remotely out of state, and true to the sales person forecast, this would be a difficult experience. Outside of the complications of states doing things differently, I had a hard time getting a consistent agreed upon plan of how to move forward. Every couple of days, a plan would be laid out and either not implemented or something else would come out. This experience didn't have to be this hard. And every misfortune, was blamed on someone else, either new AutoNation policies, finance guy left, busy day, whatever. Even the two sales point of contact didn't talk to one another and I frequently got calls from one contradicting what the other just said to me. I even had a hard time placing a down payment on the car and ended up just paying for whole car in cash to make sure it wasn't sold from under me. And I still couldn't get the car for another 3 weeks due to paperwork issues (again blamed on someone else). Perhaps my frustration showed and I was difficult to deal with also. I don't think so, but I'm remain open minded. On the positive side, price didn't change, car is as expected, and I think the sales folks tried their best. This all could be due to me being a remote buyer and the process isn't used very often.

Although the dealer could not verify the problem I was having, they did give it a thorough shot. Explanations were thorough and the courtesy inspection of the entire car is appreciated too. Very professional and service oriented. Always appreciate the loaner car too.

Matt is a great service technician!

emergency tire leak caused by a nail. Took me without an appt, patched the tire, and had me out in 45 minutes. Always take my Audi to the dealer.

Overall positive experience. Worked with a great technician, Ricky.

Chris was outstanding and very helpful when he explained to me the service that was scheduled to be done on my car.

Manager Tim Jenkins and salesman David Kuchta were terrific! Finance rep William and Technology expert Jessica came to my home to walk me through their areas of expertise. Friendly and helpful and not at all pushy. I am very satisfied with my experience and I LOVE my new car!

Another great experience at Audi Hunt Valley! We leased our Q5 there, fast and easy with a great selection and we service there regularly as well. Matt and the entire service advisor team are very friendly, knowledgeable and fast. It was easy to schedule an appointment and get a service loaner. The service was done the same day and our Q5 was washed and ready to go when promised. We highly recommend buying and servicing with Audi Gunt Valley.

Great service and attitude. They did everything they could to make my experience amazing. I love my car!! This is my second time buying and Audi from them. It won’t be my last. Thanks so much for a great experience!

Excellent service staff and technicians. Great customer service.

Smooth process from start to finish.. especially impressed with my sales rep, John Villarreal. Attentive, helpful, professional and made the experience not only smooth, yet fun. Both John and the manager, Karl Pugh, were very approachable and assisted throughout the process. I will be recommending this AutoNation team in the future. Love my new Audi Q5.

Ricky is the best service rep. Audi hunt valley always take care of my needs

Airbag recall fix and oil change. I had not been to this dealership for service previously and was not sure what to expect for the minor service issues. I was very pleasantly surprised at how well I was treated and the care that was shown to my car!

Buying a car with an Auto Nation dealership, specifically Audi Hunt Valley, was a great experience.

Very smooth experience. The sales person was very helpful.

I’ve been with Audi for 4 years. Always a wonderful experience when I visit. The service team and sales associates are always so pleasant and helpful. They go above and beyond.

Great place. Very professional and caring they were very good helping me with my needs. Highly recommend it.

Excellent in all aspects of information, attention to detail and follow through.

Went pretty well. Sure took a long time to get manufactured.

Over all I had a great experience with the company. Minus the Minor cosmetic work needed. I would do business with them again.

My experience was outstanding. the personnel Ricky was personable and courteous and the service performed in one day. Car washed was great.

My car wouldn't start. I called Audi Roadside Assistance and they brought it to Audi of Hunt Valley. They diagnosed and repaired my vehicle in a timely manner.

Recently purchased our 2nd Audi from Audi Hunt Valley and were once again extremely pleased with the process. Our honest, reliable team of Baine and Tony made research and shopping convenient-- and we never felt pressured to make a decision before we wanted to. We are customers for life!

Karl and Bob were superb, a pleasure to work with

Karl and Bob were superb, a pleasure to deal with, our 4th auto with these guys

I think there was a miscommunication with me getting a loaner car while my vehicle was being serviced. Originally, I was supposed to have my car in the shop for its first year/10,000-mile check-up in April. Due to the fact it only had 7,000 miles on it, the dealership decided to push the service back to July. I had asked for a loaner vehicle on the original date (April) and almost sure I had made that same request for the July appointment. Just to make sure, I had emailed and called the day before to make sure a loaner vehicle would be available; I did not get a reply (there wasn’t a loaner available) until I was on my way to my service appointment the next morning. Being a school teacher, if this had happened during the school year I would have been inconvenienced; since it happened during the summer vacation, I was able to adjust my schedule. My overall experience with Audi service was very pleasant; I just wanted to be made aware of the availability of a loaner vehicle before heading to my appointment.

Employees very courteous and pleasant. Process went very smoothly-no waiting around.

This Rangerover sport is the best car I ever bought and with a reasonable price.

This might be the worst car dealership ever. Starting off, On February 20, when I test drove a pre-owned 2012 Kia Optima, it was fully filthy, with cigar smell and dust. The radio was not working and the rear-view mirror was loose. We told that we would take a look after 2 days and if it was pristine we would buy it. Whoever was validating the car from the previous owner seemed to miss checking the radio as it was a complete shocker to the salesperson that the radio did not work. He also showed some attitude when I asked about the radio and said that he works at Audi and he doesn’t know how to deal with Kia cars and he would have a specialist look at it. I felt that if that was the case, he shouldn’t have opted in to sell the car if he did not know anything about it. After 2 days, they had the car completely detailed but the radio still did not work and the rearview mirror was still loose, but the salesperson Nicholas Hill assured that he would get both fixed and I was very happy on the purchase of my FIRST CAR but we had a contract only for the radio fix (valid only for 30 days from date of purchase) and I trusted them it would be fixed soon. As of April 20, It has been 60 DAYS from the date of purchase and I have been shuffling back and forth for four weeks with the dealer and they openly admit they do not know what the problem with the radio is. I have been without my car for more than an entire week and the dealership did not provide me even with a rental/loaner vehicle because I was less than 25 years. This has also hampered all my other activities because of no access to a car. They had a Kia dealership look at it but since the Kia shop asked them $3,000 for the fix, they would not let them fix it but take their own time and try to fix the radio. Till date, the rearview mirror has not been fixed even though it is a very small issue. From the date of purchase, the salesperson never returns my emails, never picks up any of my calls, never returns my calls and tries to avoid me as much as possible and if I get hold of him, he is very rude and condescending. When I let the GM Mr. Timothy Jenkins know about this, all he says is "The salesperson is young, he doesn't know that he needs to return calls if he has nothing to say". He did offer to pay me one month of my car payment, but that does not help me anyway as I have been using Uber to/fro work which costs me almost $40 per day. Very often, I keep hearing the same statement from the sales person, service consultant, the GM which is “We are Audi person, we can do only so much about a Kia car”. If that is so, they should stay away from selling other brand cars and leaving their customers out in the dark with no help to offer and just ripping their money off. The GM then finally gave me a loaner vehicle and kept my car for a solid 25 days and finally made the radio work from some 3rd party audio repair shop. I am unsure if they reoaired the stock radio or put in a 3rd party radio as only half the speakers work in my car and my car has premium sound system with 12 speakers. But that is the max they would go I guess. By the time they returned my vehicle, the 3-month limited warranty offered by the dealership was over and I could get other problems fixed on my car. Overall, I feel that I have been cheated by the dealership and I would never recommend this dealership nor any Autonation dealership to any of my friends or colleagues.

This might be the worst car dealership ever. Starting off, On February 20, when I test drove a pre-owned 2012 Kia Optima, it was fully filthy, with cigar smell and dust. The radio was not working and the rear-view mirror was loose. We told that we would take a look after 2 days and if it was pristine we would buy it. Whoever was validating the car from the previous owner seemed to miss checking the radio as it was a complete shocker to the salesperson that the radio did not work. He also showed some attitude when I asked about the radio and said that he works at Audi and he doesn’t know how to deal with Kia cars and he would have a specialist look at it. I felt that if that was the case, he shouldn’t have opted in to sell the car if he did not know anything about it. After 2 days, they had the car completely detailed but the radio still did not work and the rearview mirror was still loose, but the salesperson Nicholas Hill assured that he would get both fixed and I was very happy on the purchase of my FIRST CAR but we had a contract only for the radio fix (valid only for 30 days from date of purchase) and I trusted them it would be fixed soon. As of April 20, It has been 60 DAYS from the date of purchase and I have been shuffling back and forth for four weeks with the dealer and they openly admit they do not know what the problem with the radio is. I have been without my car for more than an entire week and the dealership did not provide me even with a rental/loaner vehicle because I was less than 25 years. This has also hampered all my other activities because of no access to a car. They had a Kia dealership look at it but since the Kia shop asked them $3,000 for the fix, they would not let them fix it but take their own time and try to fix the radio. Till date, the rearview mirror has not been fixed even though it is a very small issue. From the date of purchase, the salesperson never returns my emails, never picks up any of my calls, never returns my calls and tries to avoid me as much as possible and if I get hold of him, he is very rude and condescending. When I let the GM Mr. Timothy Jenkins know about this, all he says is "The salesperson is young, he doesn't know that he needs to return calls if he has nothing to say". He did offer to pay me one month of my car payment, but that does not help me anyway as I have been using Uber to/fro work which costs me almost $40 per day. Very often, I keep hearing the same statement from the sales person, service consultant, the GM which is “We are Audi person, we can do only so much about a Kia car”. If that is so, they should stay away from selling other brand cars and leaving their customers out in the dark with no help to offer and just ripping their money off. The GM then finally gave me a loaner vehicle and kept my car for a solid 25 days and finally made the radio work from some 3rd party audio repair shop. I am unsure if they reoaired the stock radio or put in a 3rd party radio as only half the speakers work in my car and my car has premium sound system with 12 speakers. But that is the max they would go I guess. By the time they returned my vehicle, the 3-month limited warranty offered by the dealership was over and I could get other problems fixed on my car. Overall, I feel that I have been cheated by the dealership and I would never recommend this dealership nor any Autonation dealership to any of my friends or colleagues.

I called to inquire about a vehicle and the sales associate knew what time I was arriving . Walked in and out of 3 sales associates standing around no one spoke. Not even a hello . They walked around like I didn’t exist. I even stood in between two desk wondering if someone would ask if I need assistance. They looked at me like my money was not green all while spinning in their chairs . My overall first interaction of the company was horrible.

Just got my second Audi from Hunt Valley Audi. No one better than Nick Cohen. He helped me get the right car and they made me a great deal. And the introduction to the car was phenomenal. Wow what an explanation of what this car can do. Just amazing.

Audi Hunt Valley was very professional & easy to work with. It was a smooth process which involved working with all the folks listed below. Karl Pugh, Manager; Andrew Connor Gue, Brand Specialist; William Taliaferro, Financial Services; and Jessica Okazaki, Technologist. I am a happy customer and thrilled with my SQ5!

Purchase a new Q 5. Car was not cleaned or detailed properly after we came back for second time for delivery. Feel sorry for Sales Team as the dealership does not support them. Very disappointed. Will not go back and not refer them. Charlie Fenwick would be disappointed at what his dealership has become. They even showed us a poorly photocopied piece of paper that showed they promised to treat customers in a certain way.

I had an excellent experience of buying the car at Hunt Valley dealership. The whole team was courteous, polite. Truly enjoyed to communicate with Patrick H., salesperson who made that day pleasant and memorable.

We took the car in for a recall notice and the 15,000 service. Very quick service. The car looked great.

They always cause more problems than they fix, unhelpful with partial information. Go to Audi forums to get answers or call Audi support if you want Audi connect because Audi Hunt Valley will tell you just go online and you can do everything...did not mention I needed a SIM card, did not explain what it was, what features, service, nothing just go home get online and connect. I called Audi connect support. Asking about the SIM card, told me I had to go to Audi, or they could ship one in 5-10 days, but at least you did not register yet with Audi connect....I said I already did, he said oh no, that's bad. Turned out to be not that bad, would have saved me 2 hours of aggravation if the Audi Hunt Valley people were helpful though

I'm a first time Audi owner and was happy with service provided to us at Hunt Valley. I did pay several visit to the dealership on many occasions in trying to make my decision as to what model of Audi I wanted. All through the process I was assisted by Hudson Santos who was a tremendous sales manager. There was no pressure from him as he was with us all the way through this process in making sure that we were satisfied. Santos followed up on our seemingly endless questions and made me feel like I was the first customer to ever visit the dealership. Last weekend the car was finally delivered., Hudson Santos walked me through every detail of the MMI system. While we've only had the vehicle for a short time, we couldn't be happier with our choice of models or dealerships! Thank you Hunt Valley Audi! Thank you Hudson Santos! Uwem Ekpo

I'm a first time Audi owner and was happy with service provided to us at Hunt Valley. I did pay several visit to the dealership on many occasions in trying to make my decision as to what model of Audi I wanted. All through the process I was assisted by Hudson Santos who was a tremendous sales manager. There was no pressure from him as he was with us all the way through this process in making sure that we were satisfied. Santos followed up on our seemingly endless questions and made me feel like I was the first customer to ever visit the dealership. Last weekend the car was finally delivered., Hudson Santos walked me through every detail of the MMI system. While we've only had the vehicle for a short time, we couldn't be happier with our choice of models or dealerships! Thank you Hunt Valley Audi!

Simply just great service! Having a staff of wonderful employees makes even a repair a pleasant experience!

Took my car into Audi Hunt Valley for a recall. They did the repair fast and also checked the entire car and gave me a report. I was able to do work from their lounge which had free wifi and coffee. It was like being at Starbucks while the car was fixed. The people were very nice --I was very pleasantly surprised.

My buying experience at Audi of Hunt Valley, MD was excellent. Everyone I dealt with including my salesman Ron Harris were consummate professionals and made the purchase of my new Audi easy and hassle-free. I would highly recommend to anyone considering the purchase of an Audi in the Baltimore Washington metro area to go to Audi of Hunt Valley first.

I was a happy customer of Len Stoler Audi for 15 years and multiple Audi purchases, until Len Stoler sold to Audi of Owings Mills. Audi of Owings Mills service was far inferior to Len Stoler. I went to Audi Owings Mills for my 40,000 mile service within a year of the 45k prepaid service expiring and within that year was there 2 additional times. Never once did anyone from Audi Owings Mills service mention that I needed to use my 45k service by 12/31/17, although the car only had a little over 41,000 miles in December. Then in January I call because the device light was on, but didn’t drive much over 1,000 miles since my last large routine service. I called the Audi manufacturer and they agreed to reimburse the dealership for performing the 45k service, although it technically expired a few week prior. Audi of Owings Mills service department was still unwilling to perform the 45k mike service, after the manufacturer confirmed they would reimburse their service department. I then reached out to Audi Hunt Valley. The manager returned my email, although on vacation and within a day was scheduling me for the 45k mile service. Completely night and day in the experiences between Audi of Owings Mills and Audi of Hunt Valley. The Audi of Hunt Valley’s service department was much more organized, friendly & efficient. My new A 5 loaner waiting for me, as soon as I arrived. Although Audi of Hunt Valley is 1/2 hour further drive, than Audi of Owings Mills, Audi of Hunt Valley has a new client as long as I own/buy Audis.

This dealership is horrible! I test drove a car and liked it. Then, I asked them to put the car on hold so that I come back and purchase it the same night. When I went back, I was told that the car was sold, even though I had received the official email confirming that the car is on hold for me. When I contacted the dealership, the manager apologized and promised to "make it right," which he never did despite my several follow-ups. These guys just care about money and never care about their words and promises!

We are first time Audi owners and were extremely pleased with the service provided to us at Hunt Valley. We visited the dealership on numerous occasions, as we were slow to decide on the model we wanted. We never felt any pressure to rush our decision and David Kuchta was patient with us throughout the process. David followed up on our seemingly endless questions and made us feel like we were the first customers to ever visit the showroom. Once delivered (this was a special order), David walked us through every detail of the MMI system. While we've only had the vehicle for a short time, we couldn't be happier with our choice of models or dealerships! Thank you Hunt Valley Audi!

SOmehow the heating got messed up so there was no airflow. The tech and service writer straightened things out and I was in and out in under an hour with heat that was working.

Completed negotiation on line/via emai. Went to dealership to complete financing and take delivery of new Q5. This was an easy stress free buying expetience.

jump up for a repair without schedule, but they got it down in 2hours

I received excellent service. Everything was done correctly and on time.

Wayne was awesome! He was informative and laid back and he made me feel comfortable. The finance manager Mike, I believe,was very informative and upfront. Both were professional and I would recommend AutoNation to everyone.

Sales Assoc. and managers at Hunt Valley Audi were professional, supportive and efficient. Clearly a good team well managed. Demonstration of vehicle features was skillful and adapted to the way we will use the car. Even provided a well prepared alternative vehicle for us to consider on the day of purchase, and Fedexed a brochure the day after the purchase to ensure we had all available information. Price negotiations were simple, friendly and businesslike.

Excellent service and attention to detail. Unique leasing options presented