Recent Reviews from Audi Hunt Valley

First, I want to share my affinity and appreciation for the Audi brand. Some of my close friends, colleagues, and family have Audis and they are great cars. However, the experience I was subjected to at Audi Hunt Valley was dismal and worked to taint my image and perspective of the brand. My potential salesperson, John Villarreal, had a horrible attitude, condescending conversation, and could benefit from a lesson in customer service. I stopped in, with my brother and father, to look at a new S5 Sportback. I was riding with my brother, so I did not have my insurance card information on me at hand. I learned that this is required for test drives at this location, which is understandable. I called my insurance company to have them send verification of insurance to test drive the vehicle. During that process, John Villarreal became very agitated, and his attitude progressively deteriorated. The pinnacle of his arrogance and condescendence, was when he directly asked "Well what do you do for a living?" and when he proceeded to notify me of his previous career at a Ferrari store like our interaction was a pecking order. His body language avidly suggested that he was not asking out of curiosity, rather, it was more to see if I was "qualified" to be interested in the S5. I responded to him that my profession was not important for the type of business we were doing, and his response was "Well when you are looking at a seventy thousand dollar car we have to gather our information." At this point any potential business transaction between myself and Mr. Villarreal had been neutralized. I am a doctor and own my own business. Even with all my education and training, ultimately, my livelihood depends on my customers and their satisfaction. It is unacceptable and unbelievable that one would treat a potential customer in this manner. Mr. Villarreal could use a lesson of the hierarchy of our economy. Simply put, there are consumers and producers in the world. His position, as a consumer/employee, is not to judge his potential clients that can eventually produce revenue for the business of which he is employed. His job is to show the vehicle, answer questions, demonstrate features, provide guidance for acquisition, etc. This is a job at which he failed miserably. It's not necessary to respond with the generic "please contact our general manager" as I contacted him directly after I left. There was no attempt to resolve the situation when I was there physically, so any conversation after the fact is unnecessary. As a business owner, I understand the importance of customer service and their integral role to running a business. Hopefully, there is work done to improve the customer service and experience at this location. My experience at competing dealerships was exponentially better.

Charlton Conner Aug 12, 2018

Update 6/24: While driving on the interstate, the engine caught on fire all of a sudden, I am lucky to be alive. This is the car's condition 4 months after purchase. This might be the worst car dealership ever. Starting off, On February 20, when I test drove a pre-owned 2012 Kia Optima, it was fully filthy, with cigar smell and dust. The radio was not working and the rear-view mirror was loose. We told that we would take a look after 2 days and if it was pristine we would buy it. Whoever was validating the car from the previous owner seemed to miss checking the radio as it was a complete shocker to the salesperson that the radio did not work. He also showed some attitude when I asked about the radio and said that he works at Audi and he doesn’t know how to deal with Kia cars and he would have a specialist look at it. I felt that if that was the case, he shouldn’t have opted in to sell the car if he did not know anything about it. After 2 days, they had the car completely detailed but the radio still did not work and the rearview mirror was still loose, but the salesperson Nicholas Hill assured that he would get both fixed and I was very happy on the purchase of my FIRST CAR but we had a contract only for the radio fix (valid only for 30 days from date of purchase) and I trusted them it would be fixed soon. As of April 20, It has been 60 DAYS from the date of purchase and I have been shuffling back and forth for four weeks with the dealer and they openly admit they do not know what the problem with the radio is. I have been without my car for more than an entire week and the dealership did not provide me even with a rental/loaner vehicle because I was less than 25 years. This has also hampered all my other activities because of no access to a car. They had a Kia dealership look at it but since the Kia shop asked them $3,000 for the fix, they would not let them fix it but take their own time and try to fix the radio. Till date, the rearview mirror has not been fixed even though it is a very small issue. From the date of purchase, the salesperson never returns my emails, never picks up any of my calls, never returns my calls and tries to avoid me as much as possible and if I get hold of him, he is very rude and condescending. When I let the GM Mr. Timothy Jenkins know about this, all he says is "The salesperson is young, he doesn't know that he needs to return calls if he has nothing to say". He did offer to pay me one month of my car payment, but that does not help me anyway as I have been using Uber to/fro work which costs me almost $40 per day. Very often, I keep hearing the same statement from the sales person, service consultant, the GM which is “We are Audi person, we can do only so much about a Kia car”. If that is so, they should stay away from selling other brand cars and leaving their customers out in the dark with no help to offer and just ripping their money off. The GM then finally gave me a loaner vehicle and kept my car for a solid 25 days and finally made the radio work from some 3rd party audio repair shop. I am unsure if they reoaired the stock radio or put in a 3rd party radio as only half the speakers work in my car and my car has premium sound system with 12 speakers. But that is the max they would go I guess. By the time they returned my vehicle, the 3-month limited warranty offered by the dealership was over and I could not get other problems fixed on my car. Overall, I feel that I have been cheated by the dealership and I would never recommend this dealership nor any Autonation dealership to any of my friends or colleagues.

Vignesh y Jun 27, 2018

This might be the worst car dealership ever. Starting off, On February 20, when I test drove a pre-owned 2012 Kia Optima, it was fully filthy, with cigar smell and dust. The radio was not working and the rear-view mirror was loose. We told that we would take a look after 2 days and if it was pristine we would buy it. Whoever was validating the car from the previous owner seemed to miss checking the radio as it was a complete shocker to the salesperson that the radio did not work. He also showed some attitude when I asked about the radio and said that he works at Audi and he doesn’t know how to deal with Kia cars and he would have a specialist look at it. I felt that if that was the case, he shouldn’t have opted in to sell the car if he did not know anything about it. After 2 days, they had the car completely detailed but the radio still did not work and the rearview mirror was still loose, but the salesperson Nicholas Hill assured that he would get both fixed and I was very happy on the purchase of my FIRST CAR but we had a contract only for the radio fix (valid only for 30 days from date of purchase) and I trusted them it would be fixed soon. As of April 20, It has been 60 DAYS from the date of purchase and I have been shuffling back and forth for four weeks with the dealer and they openly admit they do not know what the problem with the radio is. I have been without my car for more than an entire week and the dealership did not provide me even with a rental/loaner vehicle because I was less than 25 years. This has also hampered all my other activities because of no access to a car. They had a Kia dealership look at it but since the Kia shop asked them $3,000 for the fix, they would not let them fix it but take their own time and try to fix the radio. Till date, the rearview mirror has not been fixed even though it is a very small issue. From the date of purchase, the salesperson never returns my emails, never picks up any of my calls, never returns my calls and tries to avoid me as much as possible and if I get hold of him, he is very rude and condescending. When I let the GM Mr. Timothy Jenkins know about this, all he says is "The salesperson is young, he doesn't know that he needs to return calls if he has nothing to say". He did offer to pay me one month of my car payment, but that does not help me anyway as I have been using Uber to/fro work which costs me almost $40 per day. Very often, I keep hearing the same statement from the sales person, service consultant, the GM which is “We are Audi person, we can do only so much about a Kia car”. If that is so, they should stay away from selling other brand cars and leaving their customers out in the dark with no help to offer and just ripping their money off. The GM then finally gave me a loaner vehicle and kept my car for a solid 25 days and finally made the radio work from some 3rd party audio repair shop. I am unsure if they reoaired the stock radio or put in a 3rd party radio as only half the speakers work in my car and my car has premium sound system with 12 speakers. But that is the max they would go I guess. By the time they returned my vehicle, the 3-month limited warranty offered by the dealership was over and I could get other problems fixed on my car. Overall, I feel that I have been cheated by the dealership and I would never recommend this dealership nor any Autonation dealership to any of my friends or colleagues.

Vignesh Yuvaraj Jun 15, 2018

I am happy-ish with my car but not happy with the service. I brought a pre-owned 2014 Audi Q5 from this dealership 5/5/17. I believe if I had a different sales person this review would be better. I came in wanting to check out 3 vehicles: two A4s and one Q5. Ironically neither of the A4s were available for me to look at. The sales person could not locate the vehicles but was able to find the one that was the most expensive on my list. We asked for a test drive but he could only manage to let us look at it. We understood that we came in at 7pm and didn't realize the dealership closed at 8. It took him the whole hour to realize he could only show us the Q5. So we opted to come back the next day (5/5) to either look at the other cars or to buy the Q5. We came back that very next day but this time about 6. I was determined to buy the Q5 so two hours to do financing should have been enough. Nope. The sales guy lost the photocopy of my license and still we weren't offered a test drive. At this point I had a serious headache and didn't really want to deal with this guy. He stood way too close, acted way to familiar, and was completely unorganized. By the time we got in to sign all the papers it was after 9pm. Our sales guy was supposed to get the car cleaned up before we finished the paperwork but he did not get the car in before the people left so we had to make yet another trip to the dealership, which is about 30 miles from my home. We came back in on Saturday morning, was told the night before that the detailing would take about an hour. We told the sales guy that we saw 2 cracks in the windshield and it was concerning that it passed MD state inspection with windshield damage. After a bunch of back and forth to get him to at least look at the windshield and then him finally agreeing that they are indeed an issue we were told that we could bring the car back in to have it fixed. Now I'm upset, headache is worse and I feel that maybe I should find my dream car else where. He has the car taken back for detailing and tells me someone else will be out to answer some of the tech questions I have. Tech guy came out and said he had another customer and would be right back. So now both are gone for over an hour and my husband, kids and I are just sitting there wondering what's going on and when someone would be back. Sales guy comes back and my head is throbbing, he offers me some random selection of pills he pulled out of his desk that were in a lip balm container. No thanks dude, I'd rather live. He goes to get the tech guy who answers none of my questions. He tells me to check out youtube. One of my questions deals with the Google GPS and the used SIM card. Would I need to get my own from Audi to use it. Sales guy tells me I don't want it cause it would cost me about $20 a month and that's not money I want to spend. Gee, how nice of him to tell me what I want to spend my money on. I'm told my car is done and that he would schedule safelite for my window. We talk about my schedule and it's best to have them come to my house after work but that next Thur and Fri would be home all day. I never heard back about the appointment so by Tue evening I sent an email. Wednesday I had to call him and he says oh the person was just contacted late last night. He sends me an email to tell me that a person would call me and gave me the person's number. I had to call this person on Thursday afternoon to inquire about a time. He says he can't come out in the rain. He's about an hour from me and he would plan Friday. Friday I contact him in the morning he says he's a hour away. Take pictures of my cracks to send in via text. I send several pictures. One of the cracks is hard to see via picture and the overcast from the sun. He says try again. I say i'm not climbing on top of my car for him. Still at this point he's still an hour away. How? we talked at about 11 and it's now 1:30. He text me an address to some random place and says meet me here. I call and say no. He's supposed to come to me and that address is way out of the way. He says: well I'm not sure I can even fix your cracks. You may need your windshield replaced. What were you even told about my damage? Now it's Monday. Haven't heard from that guy since. Sales guy have no clue what's going on and now you send me email after email asking to give you a review. Well here's my review. All the reviews I read says our sales guy was great to them. Maybe I just needed to be a white male buying a brand new car. ps. I thought that most dealership at least gave a person a full tank of gas. We left on Friday knowing that we had to return for detailing with a 1/4 tank of gas and when we left on Saturday we still had a 1/4 tank of gas. We figured that it was due to not purchasing a brand new vehicle but everyone we spoke to mentioned that either new or used they still got a full tank of gas.

Shawntay_F May 15, 2017

Poor customer service, tired sleazy car lot games. We visited this establishment twice in consecutive days interested in purchasing a used vehicle. On the first day present, we came in for a test drive and informed the sales manager and the associate helping us that we already had a loan with a low interest rate and wanted to see if they worked with a lender who could beat the rate we were given. The first red flag is that no spoke to my wife when she went into the showroom. When she was able to locate someone (an associate she told me had previously walked past her) he promptly located the car and took her for a test drive. The test drive went well, but things started to break down when we actually started talking about purchasing the vehicle. The associate asked whether we should talk about "pricing", which I agreed to. He left and went to get a "menu" for me, which was no more than a template containing supposed MONTHLY payments for their sticker price of the car (at a 6% interest rate). I told the associate that monthly payments (at an interest rate almost 3x higher than the one we already had a check for) weren't what I had in mind when he asked about pricing. I actually wanted to talk about the price of the vehicle. I did my research on the vehicle, and stated what I would have liked to paid on the vehicle, starting the negotiation process. The associate informed me that company was moving towards not negotiating on vehicles anymore and alleged the price they were selling for was over a thousand dollars under the kelly blue book (unless we have different Kelly Blue Books, this was NOT true) but that they weren't willing to lose a potential customer over a few hundred dollars. He tried to pressure us into "evaluating" our trade, but we had another appointment, so I told him to call me when he got in the next day and left. Needless to say, he never called the next day until we called the dealership with questions. When he called back, I asked a few questions. The questions were simple - 1) An in-service date of the vehicle (to determine manufacturer warranty coverage) 2) Could they do better than my interest rate my wife had already secured? 3) A negotiated price of the vehicle. 4) An estimate of our trade in value. He claimed that he was going to send me an email with a credit application and a form to give as a worst case estimate of our trade in. He never did. The workday passed, and around 7pm we tired of waiting. On our way to the dealership, I was finally able to get in contact with him (he alleged he had the wrong email address, and he sent the "forms" to us on the way to the dealership). He obviously didn't send the right thing, because I had to find the credit application myself on the website (which he could have told me earlier and I could have just gotten the application myself). The form didn't work well on a mobile device, and i wasn't able to complete it in 20 minutes before arriving to the dealership. The associate called me back when we arrived in the parking lot and told me to just complete the electronic forms before coming in and sitting down. My wife went into the dealership, while I tried completing the electronic form. After 15 minutes of not completing it (very frustrating mobile UX, but that's a separate, smaller, and more understandable issue), she pulled me into the dealership and the associate presented a paper application. I filled it out for my wife(skipping a bunch of totally unneccesary questions for a credit application) and we gave it to the associate to process. We entertained him "evaluating" our trade as well, because we were ready to buy. The sales manager stopped by to say hello, and we tell him that were are interested in working out a deal that day if the terms were right. The associate leaves with the credit application and our trade. We give him 15 minutes - because I am not into wasting time - before we decide to leave. In this 15 minutes, we got no value for our trade, no interest rate, and none of the questions i previously enumerated were answered although I asked them several hours before. We decide to leave, and ask the sales manager, where the associate is. The associate all of a sudden pops out of nowhere and proceeds go to give us back our keys saying that whomever should be almost done evaluating our trade in. My wife smartly asks to come with him. He leads us to the next building, grabs our keys out of a random empty office, and leads us to our vehicle behind that building (the garage is NOT in that building). I express my disgust with the whole process and he says that he will prompty send us an email with the interest rate. I get an email and a phone call (while i'm at an appointment at the next dealership we eventually buy from), with the proposed interest rate and evaluation for our trade. The interest rate is 5.99%!!! If you couldn't give us a better interest rate, why waste our time? Why not say "we can't do better than that" and proceed to hammer out the other issues surrounding the deal. After fussing the associate out, I get ANOTHER email saying that they never actually ran our credit and they'd get us a real interest rate in the morning when the banks were open! I obviously told them, don't bother. I know these are high pressure sales tactics are endemic to the sales process, but you should really get a read on your customers. If they are hip to it and intolerant towards that type of treatment, lets get down to business and stop pussyfooting around. I will never go back to this dealership, for anything and wouldn't suggest it for anyone.

Derrick Witherspoon Dec 24, 2016

We visited this establishment twice in consecutive days interested in purchasing a used vehicle. On the first day present, we came in for a test drive and informed the sales manager and the associate helping us that we already had a loan with a low interest rate and wanted to see if they worked with a lender who could beat the rate we were given. The first red flag is that no spoke to my wife when she went into the showroom. When she was able to locate someone (an associate she told me had previously walked past her) he promptly located the car and took her for a test drive. The test drive went well, but things started to break down when we actually started talking about purchasing the vehicle. The associate asked whether we should talk about "pricing", which I agreed to. He left and went to get a "menu" for me, which was no more than a template containing supposed MONTHLY payments for their sticker price of the car (at a 6% interest rate). I told the associate that monthly payments (at an interest rate almost 3x higher than the one we already had a check for) weren't what I had in mind when he asked about pricing. I actually wanted to talk about the price of the vehicle. I did my research on the vehicle, and stated what I would have liked to paid on the vehicle, starting the negotiation process. The associate informed me that company was moving towards not negotiating on vehicles anymore and alleged the price they were selling for was over a thousand dollars under the kelly blue book (unless we have different Kelly Blue Books, this was NOT true) but that they weren't willing to lose a potential customer over a few hundred dollars. He tried to pressure us into "evaluating" our trade, but we had another appointment, so I told him to call me when he got in the next day and left. Needless to say, he never called the next day until we called the dealership with questions. When he called back, I asked a few questions. The questions were simple - 1) An in-service date of the vehicle (to determine manufacturer warranty coverage) 2) Could they do better than my interest rate my wife had already secured? 3) A negotiated price of the vehicle. 4) An estimate of our trade in value. He claimed that he was going to send me an email with a credit application and a form to give as a worst case estimate of our trade in. He never did. The workday passed, and around 7pm we tired of waiting. On our way to the dealership, I was finally able to get in contact with him (he alleged he had the wrong email address, and he sent the "forms" to us on the way to the dealership). He obviously didn't send the right thing, because I had to find the credit application myself on the website (which he could have told me earlier and I could have just gotten the application myself). The form didn't work well on a mobile device, and i wasn't able to complete it in 20 minutes before arriving to the dealership. The associate called me back when we arrived in the parking lot and told me to just complete the electronic forms before coming in and sitting down. My wife went into the dealership, while I tried completing the electronic form. After 15 minutes of not completing it (very frustrating mobile UX, but that's a separate, smaller, and more understandable issue), she pulled me into the dealership and the associate presented a paper application. I filled it out for my wife(skipping a bunch of totally unneccesary questions for a credit application) and we gave it to the associate to process. We entertained him "evaluating" our trade as well, because we were ready to buy. The sales manager stopped by to say hello, and we tell him that were are interested in working out a deal that day if the terms were right. The associate leaves with the credit application and our trade. We give him 15 minutes - because I am not into wasting time - before we decide to leave. In this 15 minutes, we got no value for our trade, no interest rate, and none of the questions i previously enumerated were answered although I asked them several hours before. We decide to leave, and ask the sales manager, where the associate is. The associate all of a sudden pops out of nowhere and proceeds go to give us back our keys saying that whomever should be almost done evaluating our trade in. My wife smartly asks to come with him. He leads us to the next building, grabs our keys out of a random empty office, and leads us to our vehicle behind that building (the garage is NOT in that building). I express my disgust with the whole process and he says that he will prompty send us an email with the interest rate. I get an email and a phone call (while i'm at an appointment at the next dealership we eventually buy from), with the proposed interest rate and evaluation for our trade. The interest rate is 5.99%!!! If you couldn't give us a better interest rate, why waste our time? Why not say "we can't do better than that" and proceed to hammer out the other issues surrounding the deal. After fussing the associate out, I get ANOTHER email saying that they never actually ran our credit and they'd get us a real interest rate in the morning when the banks were open! I obviously told them, don't bother. I know these are high pressure sales tactics are endemic to the sales process, but you should really get a read on your customers. If they are hip to it and intolerant towards that type of treatment, lets get down to business and stop pussyfooting around. I will never go back to this dealership, for anything and wouldn't suggest it for anyone.

tek_knowledge Dec 24, 2016

On May 30, 2016 I went to AutoNation Audi of Hunt Valley and I purchased a used 2012 Ford Edge. I was working with a salesman names Jonathan Hancock. First thing about this dealership is that not a single person spoke to me when I was on their lot or on their showroom floor. I passed by several salespeople/workers and no one said anything. AND when I saw another customer come in the lobby while I was waiting I said hello to her and she stated that I was the FIRST person to speak to her! This should have been a major warning sign. I started working with Jonathan and we went on a test drive. At the end of test drive, I asked about the Navigation System because it wasn’t working. He stated that he didn’t think it had a navigation system even though it states it as a feature on their ad. After price negotiations, I worked with Jon from their Finance Department. AutoNation ask that you sign a form stating that you will not sue AutoNation in the event of a dispute. The vehicle I purchase came with a 60 day warranty that Jon from Finance stated was Bumper-to-Bumper and would cover anything in the first 60 days. Now, fast forward to TWO DAYS after purchasing my vehicle. The CHECK ENGINE LIGHT comes on. I called Jonathan and informed him. He stated that I needed to check to see if the gas cap was tight. I replied that my vehicle has a Cap-less Easy Fuel System. He asked me to bring the vehicle back to the dealership for the service department to look at it. The service department DID NOT look at my vehicle, they simply reset the code and said that the vehicle should be fine. Long story short, I have taken the vehicle back THREE times in the first 20 days of me owning this vehicle and nothing has been repaired. They state now that I HAVE to take my vehicle to Ford and pay for the diagnostic fees and pay out of pocket for any repairs that aren’t engine or transmission related. There is currently a problem with the EVAP system (possibly a leak somewhere per the trouble code), the windshield wipers skip and my Driver Side Door does not close properly. I have to shut the door several timer in order to get it to shut completely. This is an EXTREME SAFETY HAZARD! I could be in a dark parking lot and fumbling to get my door shut leaving me vulnerable to being attacked. I feel completely unsafe. I have tried to talk with AutoNation Audi of Hunt Valley’s General Manager to no avail. I warn anyone looking to purchase a vehicle from this dealership to look on BBB’s website and to google their complaints…not just to look at the Google Reviews. I think that AutoNation knew something was wrong with this vehicle and sold it anyway.

Traci Smith Grade Jun 30, 2016

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