I recently put new tires on my Q3, fixed 2 bent wheels, and had a 75,000 mile service performed by Audi Hunt Valley. The car has never run better. Thanks Chris Becker!

A phenomenal place of business. The personal deliver quality in every department from every aspect. From sales to service they got you covered. Thank you Audi of Hunt Valley MD

The Team at Audi Hunt Valley was polite, professional, on time and accurate.

Brought my car in due to ?check engine? indicator on my dash. Chris my service person is always professional and very easy to work with.

I used the repair shop in Cockeysville. My attendant, Jordan was very professional and a pleasure to work with. Communications were excellent as he kept me informed of my scheduled maintenance appointment and recommendations.

Smooth process. Got exactly what I wanted and more!! Thanks Nick and Scott!

I really like the energy in the service center. Genuinely nice to customers.

Chris Becker was very communicative and provided excellent overall customer service.

It’s not often that you don’t do a transaction with a company and still get remarkable service. I 1st encountered the saleswoman Kimberly and she was just the ultimate professional! She knew her product, was informative without being pushy, while going the extra mile when it wasn’t required. My next interaction was w/ Morris. This guy was respectful, inattentive and a pleasure pleasure to deal w/ also. Lastly I had the pleasure to be serviced by Jessica and just like the 1st 2 as she put the icing on the cake to confirm that this company gets what it takes to be 5 star. Though I didn’t purchase from this company only because of their inventory did accommodate my current needs. I will only from this point forward be using them for servicing my vehicle and they will be my 1st stop when I decide to trade in and upgrade my next car. Kimberly, Morris & Jessica thank you guys for your outstanding performance in being the unmatchable standard of excellence!

We bought a new Q3 from this dealership. Everything was fine until we negotiated on the price with the sales manager(Kevin Quinn). Apparently Baine(our Sales rep) couldn't handle the fact that we got a discount for our new car and his attitude changed as if he was doing any favor by talking to us. He became rude and disrespectful on flip of a coin. He also damaged the casing while installing plates on the back of the car.

Professional. Very responsive. Very caring Outstanding follow thru and follow up.

Staff have been outstanding. Parts availability has been compromised by the recent supply chain abnormalities. I particularly like the attitude of the service department. When I pointed out to one of the advisors that a door seal which had become loose could easily be glued back in place, he told me that's not the way we do things. It should be replaced and installed as designed. This is on a used car as I was taking delivery. It speaks to a dedication to quality and a desire to provide their customers truly outstanding support.

Special thanks To Nick Hill and Team for making the experience smooth and efficient.

I am glad I chose this Audi to do business with. Everyone I was in contact with from start to finish was very friendly and helpful. The sales process was smooth and I am loving my new Q5 Sportback! Would highly recommend them.

Great service as always. Easy to get a quick appt. Emailed ahead with summary of work order. Email and test reminders. Loaner was ready was a full tank. All issues resolved. Price for service was as quoted. Another visit, this time for a recall. Eric was fantastic arranging the loaner. Car was ready when promised.

Bought a vehicle from the Audi Hunt Valley team last week and the process was quite smooth! I appreciated the professionalism from the associate Seth and their manager Glenn. I will definitely come back when is time for my next ride!

Best Service, Prompt Communication, Willingness to go out of the way to help.

It?s always a breeze getting my vehicle serviced at Auto Nation.

We test drove vehicle and put down a deposit to secure loan in PA from our bank. It took 3 extra days to get bill of sale sent to our bank to begin loan process. Were told on day of test driving that it would be sent first thing on Monday morning. Didn't happen. Finally made an appt. to purchase car for 8/26 at 1:15pm. Were told the vehicle would be out front waiting for us. It was no where in site when we arrived. Were told that they were getting it ready. Waited for at least 1 1/2 hours as they were busy, then finally signed paperwork to purchase and gave the cashier's check to the financial person. (Steve I think) we did not get his card. We have never purchased a car out of state before and nothing was explained to us about the registration, license plate and title. The bank however did explain that Autonation would send the title to them electronically. I spent 1/2 hour today at AAA for the gentleman there to explain to me (after looking over our paperwork) that we should be getting the registration and license plate within 60 days in the mail. It would have been extremely helpful for this information to be explained to us as we were signing the forms. Your facility is very nice, clean and comfortable. Your staff is very pleasant. More time being spent with us explaining things and not feeling rushed through would have been nice. We realize that there were several people picking up vehicles on that day, but that is not really our problem. Also---note that the odometer reading on the verification form was reading from when Autonation obtained the car. Should have been updated to current reading and had to take the car to Volvo dealer here because tire pressure was extremely low. That should have been checked before we purchased as well.

My experience in Audi Hunt Valley is always amazing! I highly recommend it

Can’t recommend this place enough - go see Kimberly! She was incredible and made sure everything was smooth. William in financing was amazing as well. Go give them a visit, you won’t regret it!

Had an appointment time and left my car but when I came back to the dealership my car had not been service. I was there for more than 3 hours waiting for the service which was not acceptable. This was the first time I have had any problems with service.

My Agent Chris, was amazing! Customer service has become a lost art/skill, but he was on point. I drove 24 miles past the Audi dealership in Owings Mills which is 3 Miles away from my house for a decent CS experience!

The woman at the front reception was very helpful and responsive.

This was my first time at AUDI hunt Valley service department. I have to say that I was extremely impressed with the service I received. Upon my arrival I was explained everything that my vehicle was in service for. A recall and software update. They even ran a diagnostic test and topped off all of my fluids. They went above and beyond the "typical" service treatment I have received elsewhere. Lindsay, was just amazing. She came out periodically to check in with me and keep me posted on the ETD of my vehicle. The service couldn't have been better. Everyone there deserves 5 stars across the board. Thanks again, Marc I

Able to secure an appointment to meet a deadline leaving for last hurrah of this summer season. Serviced completed as promised. Only issue were problems keeping the connection between agents trying to schedule the service. Everyone stayed patient and professional to make it happen. Special thanks to Jordan for his persistence with the technical difficulties ?!

Very good customer service experience

Stopped by on 08/26/22 due to one of my tire indicators coming on, after being in route and traveling back home from dropping our daughter off at college for he freshman year, I googled the closest Audi Dealership and Hunt Valley populated. After arriving, I entered the Service Department and was immediately greeted and was asked about what the concern was and my vehicle was looked at and evaluated at a few minutes later. I later found out that a piece of shard metal was imbedded in the left drivers side tire of my ‘2022 A5 Quattro, whereas it was able to be repaired. I was very appreciative of the customer service, not only because they were able to assist but more so giving detail options and insight. Between the location of where I purchased my vehicle and this location, I will definitely be a patronizing customer. MUCH APPRECIATED FOR THE SERVICE!!!

Very knowledgeable and friendly service crew!

Chris is awesome! Always goes above and beyond and makes sure we are taken care of well.

Increíble lugar!!!

quick reliable and honest service great team

I took my q 5 in for a voluntary recall regarding my airbags notice from Audi . I set up the appointment 3 weeks before and told them what the notice said . Dropped my car off for two days as scheduled. Then told work was not even started on my car and I would have to bring it in another day for the repair. This is unacceptable and a waste of yours and my time . Again this was scheduled weeks before.

I dropped off my Q5 for a service while on vacation. After returning from vacation and picking up vehicle.everything was done to perfection. This location is not only very friendly but very helpful and courteous as well. We also kept getting a low air pressure warning on the passenger side tire. After they checked it out they replaced my tire with a new one at no cost. Like I stated earlier the customer service is awesome.

Excellent buying experience, going through all details, made the purchase process simple and efficient.

I caught a flat tire on my A5 over the weekend. I took it in on Monday and they were slammed with work orders. Somehow they still managed to get me in, replace my tire and get it back by the end of the day. Definitely my go to service facility.

From the salesperson to the finance office to the manager, everyone went above and beyond to make the experience as pleasant and seamless as possible. Truly a great place to do business! Not to mention, great prices!

I waited while my car got an oil change. The waiting area was clean and comfortable with a TV playing HGTV, a refrigerator full of drinks, and chips and snacks on the counter. The bathroom was clean and the wifi was easy to use. A good wait experience.

Excellent customer service, thanks!

What can I say? Friendly, knowledgeable, considerate, efficient! But more than that, they treated us like friends. We chatted with our sales expert about lots of non-car related things, shared stories to pass the time. Really nice, interesting people work there. They are kind, considerate and offer a truly special buying experience. I can?t recommend them enough!

Very friendly! Easy to schedule service. Service completed on time and expectations met.

Chris Becker my service advisor is one the best. Brought Q5 new in 2017 and thanks to Chris recommending a service or replacing a part my AUDI still runs like new. Even to this day family and friends still comment on the smooth ride

Purchasing a car at Audi of Hunt Valley was as an all-around wonderful experience. The level of expertise, knowledge, customer service and professionalism was impressive. Our sales expert was friendly, personable, and considerate and has a deep knowledge, not only of the products, but of the sales process, making the purchase go smoothly and efficiently. Everyone we met was outgoing and helpful. If you’re considering an Audi, I highly recommend Audi of Hunt Valley.

The whole group was awesome. I'm a first time buyer and they made my experience unique. I'm so happy with my Q5 thank you Audi Auto Nation group you are the best

Quick, efficient and love the way they use texting and video communication! Having a top notch loaner vehicle to be in/out of the door makes for having a more time in my day! Always pleasant and willing to go the extra mile to get questions answered.

Normally go to the Annapolis location. Tried the Baltimore location this time. Lindsey is a pleasant, knowledgeable, and attentive professional.

Quick, efficient and love the way they use texting and video communication! Having a top notch loaner vehicle to be in/out of the door makes for having a more time in my day! Always pleasant and willing to go the extra mile to get questions answered.

All went well as planned at Audi of Hunt Valley. As a matter of fact, I was there for less than two hours. In the end, not only my recalls were fixed but my car was returned cleaned! Excellent service. Well done guys!

The team at Audi Hunt Valley is first class. They take away all the annoying aspects of buying a car. I would recommend Audi Hunt Valley to anyone in the market for a vehicle. Baine Childress was exceptional and Kevin Quinn was equally impressive. Thanks!!! We love our Q7

The easiest car buying experience I’ve ever had! David was awesome to work with and came in on his day off to show me the SUV I was interested in. Bought it and love it. The entire dealership is highly professional, kind and courteous. Thank you for making this experience fun instead of painful.

Great service, honest mechanics, and fair pricing. What more could you ask for? Lindsey always makes sure I'm taken care of and even when I think something is wrong, the mechanics are honest in telling me if it needs to be fixed or not. I've never had a problem at this location and know I can always trust they'll do a great job on my vehicle.

Tae and Kevin provided me with great service when looking to purchase my new vehicle. They were both quick to answer my phone calls and many questions. Kevin helped work on a deal over the phone that worked best for me, without making me feel pressured, and made the trip up to Baltimore well worth it. I was willing to pick up my car from them rather than from a closer dealership due to the overall experience I had working with Audi Hunt Valley.

Awesome buying experience! Made the process very easy and would highly recommend them. Staff, finance and sales were all very helpful through the process. Best car buying experience I’ve had.

Very customer oriented, friendly, safe and sanitized environment. Added free soda, snacks, car wash that was appreciated. Low pressure..

Exceptional Dealership with incredible customer service. The work that was to be performed on my vehicle was clearly explained and the estimated time of completion was accurate. At check out my invoice was explained to me and I was escorted out to where my vehicle was located.

The process was easy. I knew what I wanted and and the Sales Rep., worked with me to purchase the car I wanted.

Dante and the team were excellent. Great customer service and sincerely friendly. No lies, no gimmicks, none of that. I will definitely be back to buy my next car from AutoNation Audi of Hunt Valley.

I had a fantastic car buying experience here! Loving my new sq5 and I would recommend that anyone buying a new car - go to Dave in sales! Wouldn’t have wanted to buy from anyone else!

The staff is professional and knowledgeable. My wife and I did not feel pressure at any time to make a purchase. Audi Hunt Valley is an excellent place to consider for Audi purchases.

Slow service, it took 5 days to get the vehicle purchased over the phone. Vehicle wasn't as represented by salesman it had many small chips in the hood and a repaired chip in the windshield that was not disclosed( for Ia car that was bought on-line ).

Arrived with intention of buying a White Q5 Premium Plus. Looking at the chosen Q5s we were able to also see blue Q5s. We changed to blue as the safety factor reduction of 3% was not important. We also asked for driver assist. This dealership did not have one but they were able to find one at another dealership. We purchased a blue Prestige with everything we hoped with more than we planned on. We are very happy with the Q5, and the flexibility and solid performance of the employees in the Audi Hunt Valley dealership.

Jordan S. was exceptional. Had a great experience and would definitely continue to frequent this location.

always great customer service!

My spouse and I went into the Hunt Valley Audi with the intention of buying a white SUV with all the bells and whistles. We wanted white based on safety concerns. After seeing white and our favorite color blue we decided on blue. We also made Driver Assist an essential option. The dealership provided exactly what we asked for even though they had to go to another dealer because of the shortages. Everyone was helpful.

This is the first time I?ve had to leave a less than perfect review for Audi service. First let me say the face to face staff was wonderful. But, I took my car into the Hunt Valley service center for repair. Once ready, I picked up my car up and while going to an appointment, I was trying to merge onto the expressway which didn?t go well at all. I almost caused a another car to hit me because my car did not accelerate as it should have then suddenly jerked forward. This was not the issue it went in for! Fortunately, the other car was able to move over to avoid hitting me. I took my car back the same day and the problem was fixed as it should have been the first time. I know things happen but that was too close for comfort and a first for me with Audi. My receipt said it was test driven after the work was done. If that?s true, they should?ve felt the drag as I did. I don?t know if I?d recommend the Hunt Valley shop again because it caused me anxiety, gas, travel time, rescheduling work, and additional time to get done what I went there for. The staff I dealt with face to face was great but this was a safety issue and unacceptable.

The service people were kind and knowledgeable and the service was timely thanks!

I have purchased several cars from this dealer over the last 20 years. Everyone that I dealt with at Audi Hunt Valley was professional, friendly and quite helpful, and I like the Audi. That is why I keep returning to this dealer.

We loved our experience at Audi Hunt Valley. Both Seth and Kevin provided great customer service, they were patient and thorough as well throughout the entire car buying process. Will be recommending others to visit this location to purchase their Audi’s.

do not buy audi any Q .they no good for car .And services do not buy to .they lie for service 900.00 buy for new car never use they take money only.they very bad

The service department has been prompt and very efficient. Additionally, the service representatives are committed to quality customer care.

Just bought my first Audi Q5 and couldn’t be happier. Everyone at Audi Hunt Valley was great but especially my sales guy, Nick Cohen. Top notch! Highly recommend purchasing a vehicle there - ask for Nick!

Courteous, helpful, and professional.

The team at Huntsville Audi are the the best ,from Glen Scott store manager to Dave the sale rep ,and William in finance wonderful bunch

The sale manager Glenn Scott and the salesman Nicolas Hill were helpful and accommodating and made the purchase of the Q7 a pleasant experience. I would invite anyone to go to Hunt Valley Audi when looking at the purchase of a Audi.

I recently purchased a 2019 Audi A3 from Auto Nation. The gave me a great deal on the vehicle that was well below market price. They made the purchasing experience very easy. They were great with explaining everything. With other purchases, I spent hours at a dealer with a lot of waiting. I was in and out of AutoNation in less than an hour. I would highly recommend checking out AutoNation for your next vehicle purchase or lease.

I recently purchased a 2019 Audi A3 from Auto Nation. The gave me a great deal on the vehicle that was well below market price. They made the purchasing experience very easy. They were great with explaining everything. With other purchases, I spent hours at a dealer with a lot of waiting. I was in and out of AutoNation in less than an hour. I would highly recommend checking out AutoNation for your next vehicle purchase or lease.

Prompt and courteous service as always. This is my second Q5 and have always been pleased with the service department.

Great individuals and facility, very friendly and helpful. Very responsive and informative with initial contact. There is no funny business, they are straightforward. All costs/fees are laid out for you to see. Some dealerships have advertised prices but when you show up, there's an additional $5k added, not here. The price you see advertised, is the price. I am very satisfied with my experience and purchase. Well worth the distance I traveled to Hunt Valley. Additionally, they will contact you later to see if there are any issues or questions. Good reassurance that they stand by their vehicles they sell.

I ordered an Audi Q7 in October 2021. It was finally delivered June 28th! The sales process was one of the smoothest I have experienced. From the sales person, the technical coordinator, who came to my house to ensure the garage opener worked, to the business manager & the sales manager, all persons I dealt with were professional, capable, and friendly. I am very happy with my car, and the process to even get a car in this shortage environment.

Great customer service!!

Sales Representative Tae'Vian Pugh, provided great customer service for my daughters buying process. No haggle and great auto price. Exceptionally clean and well maintained vehicle. I'd refer friends and family.

I took my car in for its scheduled maintenance. I was greeted when I walked in and had a very pleasant interaction with Chris. He had my loaner car all set and asked if I wanted my car washed with me not coming back for it for a few days. I also worked with Chris when I picked up my car and it was very nice to see he remembered me. I’ve been to the Audi in hunt valley twice now and have had great service!!

The service provided by Eric and the team of technicians was extraordinary. The little touches of courtesy, so often lost in business customer service, added to the pleasant experience. No hassles, on time, helpful, efficient, did exactly what he told me he would do. Went the extra mile to provide superb service. A model employee. Thank you, Eric, for making the experience smooth and carefree.

I'm always pleased with the communication and service. This most recent didn't disappoint. Not only did I receive a video of the inspection of the area of concern but the technician took time to drive with me to ensure I was comfortable with the work and no issues remained. Worth it to me.

Excellent and prompt customer service. Eric is a friendly, knowledgeable tech who explained the service process and kept me apprised of the vehicle status throughout.

Always great service. Always have a loaner. Great communication throughout the process.

Amazing experience!

Service is good, hoping a loaner is available the next time I need major service.

This was my 1st time purchasing an Audi and my salesman was very knowledgeable about the options in the models I was interested in.

Great Service!

Eric worked me into the schedule to ensure my safety and ensured that I got exactly what I needed for my car - nothing more and nothing less. Thank you.

Great dealership. Helped me with the sale of my old car, purchase of my Audi, and servicing. Great people.

Eric Best is the best service advisor! friendly, efficient, excellent customer service and he communicated updates throughout the process

The service for my A3 was completed faster than expected. Additionally the tech was very honest and outlined any potential issues that need attention. Very happy with my visit.

Chris and his team did a great job keeping me informed of my repair and they got it back to me a week earlier than expected. The vehicle runs like new.

Recently totaled my vehicle and reached out to Audi Hunt Valley to purchase a Pre-Owned Q50. Worked with Morris the entire time and although the drive was an hour and a half Morris made the purchase seamless and easy as I requested. The Finance Director I worked with (I forgot his name my apologies) was not pushy and made this purchase easy and quick. Thank you again gentlemen.

Recently totaled my vehicle and was in the market for a newer car. After searching for a couple days all throughout the East Coast, Audi Hunt Valley had the vehicle I was interested in. While working with Morris from the beginning, he made this purchase easy and seamless due to the distance. I was in and out in less than an hour. Very pleased with this purchase.

Service crews here at Audi Hunt Valley,MD are Awesome. They have never failed me for any things for the last 4 years. Super nice and prompt timing. Facility is always clean. People there are very friendly. They let me drive the new Etron model as a loaner car on my last service for some Recall issues. I’ll never forget the experience that day. Many Thanks guys.

Jordan was very attentive to making sure everything was maintained and fixed under warranty. I was able to get a loaner when the repairs were going to take longer than expected too, which was great on short notice!

I ordered my Audi A3 and my sales consultant Morris kept me updated with the status.Morris kept me excited about buying my new car.I was very pleased with my experience.

I believe his name was Chris. He gave great service. Let me know what he recommended but not pushy when I declined. Greeted me at the door. I definitely recommend this Audi Service Department.

The service team are always top notch. Knowledgeable, polite, helpful.

Stopped by here since it’s the closest to my home to inquire about ordering a new Audi. The Salesman was very nice however after chatting for about 20 minutes working out a deal, he came back to inform me that the sales managers would be throwing a $20,000 dealer markup ontop the MSRP of the vehicle. Absolutely absurd. I left and reported this to Audi corporate. Ended up ordering the car I wanted for MSRP through another Audi dealership.

Thorough well trained, knowledgeable staff. Reasonable rates. Friendly comfortable environment to wait in. Only way to make it better is to serve Margarita?s while you wait!!

It's always a good experience at this Audi location. Lindsey managed my last service. She went above and beyond and offered an exceptional service experience.

I recently got a new Audi from here and the experience was both enjoyable and flawless. David, Tony and Scott were friendly, helpful, kind, knowledgeable and professional. Every step of the way I knew I was in great hands. I will 100% recommend Audi Hunt Valley to anyone looking to lease or purchase one. Thank you so much for an EXCEPTIONAL experience!!!!!!

Overall experience was positive. The service advisor, Lindsay, was excellent and managed the service appointment well. Clearly explained what would be done, the expected timeframe and provided updates as I waited. Only negative was I clearly communicated I needed a new key fob when I made the appointment, but when I arrived one was not available and needs to be ordered, meaning another trip to the dealership to resolve. Other than that, overall service experience great

Eric was great. All service done in timely manner. Loaner car was very nice. Very professional and polite.

Great experience with Audi when I bring my car in for multi point inspection. The inspections are done in a timely good manner. I would recommend anyone of my friends who are looking for a new car to buy an Audi. Great service representatives and keyou informed about the service provided.

Great service and car repairs finished in record time

I had positive experience in the dealership. They were busy but took care of my issue in timely manner! I highly recommend them.

Chris and the service department have kept my Audi in excellent condition - as well as going above and beyond with customer service and kindness.

Had the best experience buying/ trading in. Morris was great & the process was quick and easy. They aren’t pushy. Definitely the best car buying experience I’ve ever had.

great experience!

Overall a great car buying experience. Audi Hunt Valley went above and beyond expectations. David Kuchta is an excellent specialist.

Your people were great, but here it is 2 weeks later and you still haven't paid the car off, so I have to make another car payment! Sam Wiggins

Service performed professionally and on time. Loaner waiting for me as promised. In and out of service department within ten minutes.

It started off shaky but ended very well. I called about a particular vehicle they posted online and talked to a gentlemen about coming to see it so I made appointment with him and he said he would give me a call the morning of to confirm and make sure I can still make it by the time we discussed but that morning came and went with no call. I eventually called to confirm my appointment which in my book doesn't sit well because if you say your going to do something and you want my business, you better stick to your word but anyway I confirmed my appointment and moved on. After confirming but before my appointment I asked the gentlemen was the car physically there because I dont live close to the dealership, im about an hour away so I wanted to make sure they physically had that vehicle at that dealership, and from talking to him I got the sense that he didn't actually know if they had the vehicle on that lot or not but after a couple of "let me check I call you right backs" he was able to confirm that the vehicle was physically on his lot so I was relieved. As a result of my experience, they had the vehicle and they beat out the interest rate from my bank which was a plus on my end and I drove away a satisfied customer.

Fantastic experience!

That ring bell in the parts department is useless. There is a sign that says ring the bell but the bell is placed on the monitor stand and it blends in. Then the guy comes in and treats me like I was stupid for not seeing it. Sorry bad customer service to make ur guest feel dumb.

Great service team. Maybe a wait for an appointment but definitely great customer service, very knowledgeable, and super helpful!

Every member of the Audi Hunt Valley team, Tony, Kevin, Seth and William, provided us with excellent service from the first time I walked into the dealership to the time I drove out with our 2022 Audi E-tron. Seth made a special effort to provide my spouse with an opportunity to test drive a similar model. Kevin worked with me to find the right price to offer for my trade-in. We look forward to future, excellent service from this dealership.

I had a decent experience dealing with Audi of Hunt Valley used car department. Nice showroom, very spacious. Pretty nice staff. Loving my 2020 Lexus ES350 F SPORT so far...

I took my Audi A3 in for a recall. Eric was fantastic! He had a loaner waiting for me and I was in and out and back to work in no time! Thanks, Eric!

Despite the challenges with low new car inventory, the buying experience was smooth and I ultimately got the car I wanted without overpaying.

Awesome service! They whole team is kind and friendly!!

Very efficient and polite treatment.

Vehicles were ready when we arrived to test drive. Process was quick and pricing was as discussed.

Dealer worked with my tight schedule to complete the transaction and get the car ready. Setting up appointment to go over the tech components.

I bought a new car from Audi Hunt Valley from a neighboring state. I traded in another late model vehicle and paid $10k over the MSRP as they had a car that I wanted. Before the car was delivered, the finance manager made several urgent calls to me and sent me invoices for various packages that he aggressively tried to get me to buy. Having bought many-many high-end new cars, I knew what I wanted, but that did not stop the hard sell or my having to ask that the charges be taken off the sales orders couple of times and then was even stuck with a $640 that I didn’t want and had no use for, but I wanted to get the deal done and I didn’t have any more time to spend on the issue. What I really wanted from the finance manager was my auto registration and license plates sent to me and the transfer of the old car completed. Two months latter my temporary tags are expired, and I still have no registration and I live in a state and town where tickets are aggressively written for no registration anytime you park in public parking. I send several emails to the finance Manager, the salesman and the sales manager and left multiple phone messages over a week and absolutely no response from anyone. Yesterday I received a notice from Chase Auto that my old car is about to be repossessed and they refer me to a law firm handling the matter. I put a call into Tony the General Manager and receive no response. What can I do? I’m at a total loss? I have never dealt with an organization so devoid of customer service, so incompetent and so done with you as soon as they get all the money they can from you in their “deal”. Stay Away!!!

I bought a new car from Audi Hunt Valley from a neighboring state. I traded in another late model vehicle and paid $10k over the MSRP as they had a car that I wanted. Before the car was delivered, the finance manager made several urgent calls to me and sent me invoices for various packages that he aggressively tried to get me to buy. Having bought many-many high-end new cars, I knew what I wanted, but that did not stop the hard sell or my having to ask that the charges be taken off the sales orders couple of times and then was even stuck with a $640 that I didn’t want and had no use for, but I wanted to get the deal done and I didn’t have any more time to spend on the issue. What I really wanted from the finance manager was my auto registration and license plates sent to me and the transfer of the old car completed. Two months latter my temporary tags are expired, and I still have no registration and I live in a state and town where tickets are aggressively written for no registration anytime you park in public parking. I send several emails to the finance Manager, the salesman and the sales manager and left multiple phone messages over a week and absolutely no response from anyone. Yesterday I received a notice from Chase Auto that my old car is about to be repossessed and they refer me to a law firm handling the matter. I put a call into Tony the General Manager and receive no response. What can I do? I’m at a total loss? I have never dealt with an organization so devoid of customer service, so incompetent and so done with you as soon as they get all the money they can from you in their “deal”. Stay Away!!!

Dropping off my car and driving off in a loaner was quick and easy. Pick up was just as easy.

I took my car in for scheduled maintenance and also had two small problems, one of which I didn?t expect them to be able to identify. To my pleasant surprise both items were resolved. They know their cars and how to care for them.

Felt they rushed the buying process. Also the detailers ruined my owners manual by getting it wet. Dealer refused to replace it.

Prosper was great to work with, as was William with the financing and Jessica with technology. Thanks everyone!

Bought a Q3 this week. Everyone involved was friendly and professional. This is the 5th Audi we have had in our family so I am very familiar with their Service Department and really don't know how they could be better.

Great service as always. Very customer friendly.

Good recommendation are only given to Good works, I appreciate the effort of Mrs Emily Alison for helping me work from home mostly in this corona pandemic era. I am making an amazing profits, after investing now making 9,900$ on a weekly basis, All thanks to Mrs Emily Alison you can contact Emily via: WhatsApp number: +1(434) 373‑2110 Email: emilyalison691@gmail.com

Customer service is good. Overall I always have good experience. Never had issues. Highly recommend.

Great customer service! Thorough on all information provided.

I really enjoyed the car buying experience at Audi Hunt Valley. I saw an Audi Q5 online at the dealership which appeared to be what i was looking for and i was in a bit of a hurry to find another car. Contacting the dealership looked easy to do online but i doubted i would even get a response from anyone. To my surprise Dave Kuchta responded right away telling me more about this vehicle. I requested an appointment for the next morning as soon as they opened. I went in, saw Dave, quickly got a test drive, loved the car and proceeded with purchase. Everyone was very helpful and the whole process went smoothly. They really operated as a well oiled machine.

Excellent! Service promised the car would be ready in 1 1/2 hours and kept its promise. Courteous and informative regarding my car's needs. I would definitely recommend this Audi dealer.

Consistent with my previous experiences, the service team at Audi in Hunt Valley was awesome. Courteous and professional. I waited for my car this time and the waiting area is spacious and relatively quiet.

A difficult to find model ordered, delivered and maintained all very well by great staff at Audi Hunt Valley.

Horrible customer service! I called twice to the parts department and was placed on hold both times. The first time being on hold, lasted for almost seven minutes. I hung up and called back 15 minutes later only to be placed on hold right away.

Great car buying experience and no games - from the first phone call through signing the paperwork. Everyone we interacted with was exceptional. Special thanks to Morris Gibson for providing outstanding service.

It is always a pleasureable experience at Audi Hunt Valley. I know that any work that needs to be done , will be done correctly. The staff there are always pleasant and accommodating and I know that my vehicle is in good hands!

Customer service was excellent. Billing was explained and military service honored.

I had been searching for 3 months for a 2019 or 2020 Impala with half-decent mileage. Finally, found one about an hour away north of Baltimore. It was partially inventory available and partially location, as I couldn't bring myself to buy without getting a test drive. Every other Impala I found had something going on with it, torn seats, dents, 'minor' accidents. You name it. I went down on a Monday and Dave was very friendly and accommodating. My wife and I went back down the next day, they gave me $1,500 for my old Impala and I walked away with a 2019 Impala Premiere. It was the smoothest and quickest car buying process I've ever had. Got there at 6:45 and by 7:45 we were on our way out to dinner. If they still make Impala's in 10 years, and I'm in the market for another upgrade, will definitely consider returning here if they have one.

The entire experience of purchasing my car was clear and very simple. Baine Childress was my contact person throughout the process. He was always available to answer questions and he made buying simple. I?m from out of state from the dealership which added some additional paperwork. It was all well organized which made it clear about the next steps in the registration process in my home state. I never expected that purchasing a car on line would be so easy and enjoyable! All the associates that I dealt with were truly wonderful- Baine, Scott and Jessica!

Great service from Lindsey Knight. She was very helpful from the beginning. She assisted me with receiving a loaner and additionally she reached out to the Warranty I have and worked to complete the work based on my warranty. She also kept me informed on the work performed on my A6 as it progressed.

Prompt, courteous, professional, communicative, quality. Yes...these are adjectives to describe both the team members and service delivered over at the Hunt Valley Audi Service Center.

I worked with Morris Gibson and he was a complete professional and very ease to work with. All around good guy!!

We love working with David Kuchta. This is the 7th car we have purchased from him. We ordered the car in The summer of 2021. It did not arrive until March, 2022. Throughout the wait, he kept us informed of our car?s progress.

I worked with Morris Gibson and he was a complete professional and very ease to work with. All around good guy!!

First let me say that I like the car that I was sold. Next let me say that the people were friendly and I was completely fooled by them. They put unwanted upgrades in my contract that I expressly told them that I did not want. When I got home and read the whole contract it took me a week to get in touch with someone to correct the contract. They failed to pay off my trade in in a timely manner and I was forced to make three additional payments before that got corrected and then they applied that money to the new loan instead of returning that money to me. They could not transfer my old tags in a timely manner to force me to get new tags. This dealership in the worst one that I have ever brought a car from. It has been seven weeks and I have still not gotten my loan information corrected. Do not let the smiling faces fool you this dealer ship will take advantage of you if the can and then blame it on the other while no body seems to be doing there job.

Purchased a new e-tron and the process was very smooth. Great customer service!

**BOOM** Now that I got your attention please stay away from this dealership as they sell cars that have many underlying issues. Don’t be fooled by the “alleged” comprehensive inspection. I bought a 2021 SUV that unfortunately has many issues which would/should have been discovered if properly inspected. BEWARE…those reading this might experience this and some might not but let me tell you I wish & pray I knew about this company’s values BEFORE I purchased my vehicle. It’s true they do communicate well and have “no hassle” prices, so the salesman just has to be nice and professional to make a sale (which my salesman was) however the issue is their vehicles are sub-par/garbage. I learned my lesson the hard way and I will NEVER patronize another AutoNation dealership in my life!

I was in the shop for the first time yesterday. staff was friendly and courteous. Repairs were taken care of, and a loaner was made available.

Every time I come to Audi in Huntvalley they always take care of me they always take care of needs every time there?s an issue with my car they make sure that the issue is straight even if I have to continue calling them back to make sure that something gets done they get done be kudos to Matt but kudos to Lindsay big kudos to crispy kudos to Tracey big kudos to Chelsea big kudos to the entire staff that?s their

I have always been pleased with the service. I usually deal with Chris for my service. He is always very professional and works hard to answers all of my questions/issues about my Audi.

I noticed a missing rear floor mat. Apparently someone didn't put it back after vacuuming or they needed one for another vehicle

Greatest car buying experience that I have had yet with a Baltimore dealership in the 20+ years of buying cars. No dealer games with a great priced pre-owned A4 that has been well serviced. My trade offer was great as well as an easy financing process and deal closing. My sales rep Tae Vian, sales manager Jesse and finance manager William respected my time and made it a smooth easy transaction for me. I highly recommend buying from Audi Hunt Valley!

The service department is the best I have ever worked with. Everyone there works to exceed expectations in all areas. I had not requested a loaner but when additional repairs were required they worked to find me one.

Service is efficient and good. Easy to make an appointment and also to get a loaner if needed.

THE WHOLE SALES TEAM WAS FRIENDLY AND VERY HELPFUL IN OUR LEASE OF A 2022 AUDI Q3.

Chris was fabulous...saw my reaction to my error in not reserving a loaner vehicle and got me services and out in great time while I waited. Thank you Chris!!!

I was referred to Nick Cohen to buy a used car and boy am I glad I found Nick and his team at Audi Hunt Valley. They were extremely helpful in finding a car which met my current needs and they always made me feel like a V.I.P. everytime I walked into the showroom. Nick was patient and was attentive to my budget as well as the bells and whistles I wanted. The financing process was painless and they made sure I received the best possible term. Thank you Team Audi and especially Nick for putting me in the perfect car!

Best car buying experience ever. Baine and the rest of the team were fabulous!

Best and easiest car buying experience ever! Baine and the rest of the team were great to work with. We purchased from out of state for our daughter and they made it all seamless!

Best and easiest car buying experience ever! Baine and the rest of the team were fabulous. Highly recommend this dealership and Baine if looking for a vehicle!

Went in for a recall service but decided to include the 40k mileage service too. The technician was quite nice and professional. They also provided a loaner vehicle to help me get around as the service took 3 days to complete. I would have give 5 stars except that the cost was rather steep which is to be expected at a premium dealership, but I was treated well.

While all the services had been performed there was a lack of communication as to when the car was available for pick up.

The service manager was quick, friendly, and accommodating! Highly recommend Audi Hunt Valley for all of your service needs!

Always excellent, prompt, courteous service

Nic and the rest of the staff are great! I highly recommend this dealership.

Quick and fast Very clean service department and staff was very friendly

Awesome team at Audi of hunt valley!! Special thanks to Nicholas Cohen! I've had the pleasure of working with him on two separate occasions and both were dream car purchases for me! Nicholas helped make both purchases easy and successful!!!

Staff was absolutely amazing beyond words and helpful in my situation with my car. Strongly recommend them.

Recently graduated from college and started work, and finally saved enough money for me to buy a car. I purchased a 2018 Jeep from Audi Hunt Valley about 8 months ago from today, and the experience in purchasing was great. They were helpful with purchasing the car, got a test drive, and helped me along the way. The problem came after I drove off the lot and had a nail in my tire that had been filled but we agreed when signing my papers that they would replace the tire at no cost to me. We exchanged emails for weeks to schedule an appointment at another location and then they just ghosted me, no follow up after i’ve called multiple times and left voicemails with different sales people. I recently wanted to know what was on my warranty with the car and got connected with the sales team who transferred me to the finance department who I left a voicemail multiple times with and never got a call back. It’s been weeks since I’ve tried calling because every single time I call and leave a voicemail giving them a call back number, email to contact me they never do. This wasn’t the experience that I wanted when purchasing my first car, and do not believe I would go back to them after this experience. I’m in sales and know this isn’t how company sales reps or teams should operate.

The employees at Audi in Hunt Valley are very respectful and courteous. They make sure that customers a comfortable and understand everything that is being done to the vehicle. I was called several times with updates on the progress of my car and before I got off the phone I was asked repeatedly do I have any questions, was what I explain clear and did I understand. I felt very comfortable with the workers because they where very sincere. I give them 10 stars all the way.

Fast an reliable. Very organized sales and service departments

Casey was friendy during the sale. After the sale he is unresponsive. We thought we may have left something in the car and asked him to check for us. He said he would but never returned calls or emails. Finance person Scott was friendly at first until we declined to extended warranty then his whole attitude toward us changed and he continued to try and push warranties on us. He won't return emails either. Its been 3 weeks according to him we are to make our first payment in 10 days but we have no statement. I asked him to look into it. I got nothing back. Poor service after the sale. Service department is great though.

I have purchased a brand new Audi Q3, but I am not in love with the car. It is of no fault to the specific dealer, unfortunately, a neighboring Audi dealership assured me that there would be Automatic start included on the car and also a heated steering wheel; yet, neither are features of this luxury brand. Once this year is over, I will turn the car in to go back to my Jeep; which is not a luxury brand, but included all the bells and whistles as a baseline for the vehicle. Also, pricing was overall cheaper. What 2022 doesn't have Bluetooth for music, and forces you to use an auxiliary cord?! (All things I learned after I purchased, but was assured it was only features of a specific model, and not all)

I live in Atlanta, Ga. I made my purchase of my brand new Audi S6 over the phone with Seth. He was extremely professional for the entire transaction. I would recommend this dealership to anybody in the market for an Audi. Thank you guys so much!

Baine was great to work with. Helped me evaluate my options and guided me through the purchase process. The experience was quick and easy.

Great service always. They are friendly, respectful of your time, give you a loaner so you can go on with your life while the car is serviced, honest and provide great communication. Would go anywhere else to have my car serviced.

20k above msrp for an RS5!! Reported to Audi Germany.

As an out of town buyer, Morris Gibson made this experience a pleasure. Doing the paperwork with William Taliaferro was my easiest car buying paperwork experience.

Customer service was very efficient & courteous. Very satisfied with the repair.

Had a great experience at Audi Hunt Valley, and I'd recommend them to anyone looking for a new or used Audi. My salesman, Baine, was informative, professional but personable, and made the entire process easy... not pushy at all. I found an A5 online, but it hadn't been inspected or detailed yet. Both Baine and his manager did a great job of setting expectations about how long it'd take for the car to be test-drive ready. When I did test drive the car, Baine was upfront about the work that had been done so far, and what was left. Once I decided to buy the car, the interactions I had with the entire staff were pleasant, and the negotiation process felt fair and went smoothly. Prices on new and used cars are hight right now, but I felt like where we landed was fair for both parties. If I decide to buy an Audi for my next car, Audi Hunt Valley is where I'll start looking.

Great experience, per usual. Lindsey was awesome to work with and kept me updated on the status of my car. I used to fear going to the dealership for service, but not any more!

I.had a great experience and car was delivered as promise.

Tire pressure light came on, found out a nail in Tire had it removed and patched less than 1 hour

Went to the dealership for routine maintenance and greeted me promptly. They were very efficient and communicated well throughout the process. They were also able to deal with a last minute scheduling change due to some weather related issues.

Had the pleasure of being helped by Mr. David, and the entire experience was great from start to finish. He was very knowledgeable, answered all of our questions with ease, and made the car buying process so smooth. The entire staff was pleasant and very accommodating, especially when it took longer than normal for the detail to be completed. I appreciate that there was no rush on their end, and we were very satisfied with the end result. Thanks for taking time and treating us like valuable customers from the moment we walked through the door!

The service advisor was excellent. Unfortunately, even though I’d made the appointment for 2 Audi recalls with details in advance, none of the parts had been ordered and my service appointment lasted five days. I am glad I asked for a loaner and even more grateful that a loaner was available as it seems I was the last one to get a car that day. I still have one unresolved issue with the recall service that was completed and hope to get that resolved this week. I’m sure part of my experience is due to the number of recalls happening to the volume of cars and the current auto industry in general.

Made appointment for Audi Q5 warranty work. Was told no loner cars were available. Agreed to drop car off and was informed that work should be completed in two hours. Unfortunately work was not completed until seven hours later. All Audi personnel were polite, but the delay was very disruptive to my day and I was not able to pick the car up until the following day. This is not the kind of service one should expect from a premium car dealership.

Great staff and customer service, very knowledgeable personnel, and document signing was pretty quick as well.

The Service Staff is always helpful and explain everything in detail when you drop it off and pick up your car. The work done by the maintenance crew is always superb. Sometimes getting an appointment takes a while since they are booked up for weeks but that just goes to show how reliable and trusted Audi Hunt Valley is. We look forward to more years of Audi ownership ahead.

Always a pleasure

My service provider, Chris, was super helpful. He kept me in the loop the whole time and helped to get my Q5 repaired quickly and efficiently

Top Notch experience. Surpassed my expectations. My salesperson was attentive, informative, knowledgable and always polite

Professional and very efficient. My appointment was handled at the exact time. I was told how long the repair would take. The repair was completed as promised. They also washed my car. The service crew was friendly and the waiting area was very clean and comfortable.

Nice easy purchase of my vehicle. Staff was very friendly and accommodating. I would recommend anyone to go there.

Baine Childress is the go to guy if you need to buy a car . Great service ! Straightforward transparency throughout the process.

Nicholas Cohen was friendly and understood what great customer service entails. He approached us immediately and was helpful and accommodating. He followed up daily through emails and made a trip out to me to close the deal so that I wouldn’t be inconvenience.

I had a great experience with Mr. Gibson. From the test drive to the final signing, Audi Hunt Valley guided me and made my purchase smooth & simple. They have been readily available for any questions I’ve had since I drove off the lot. I’m very happy with the purchase.

Seth was awesome, Overall a wonderful experience even with a few issues I had myself they called me down and help me out every step of the way

Good customer Service and professional.

Appointment for oil change was pleasant experience. While that took place they said there was a recall update for 3g upgrade to 4g. All work was on upgrade was explained and tested while I was in my vehicle with technician. Explanation and communication was the best experience that I did not expect. Kudos to the staff.

Very happy with my experience here. Everything felt very up-front and transparent. Between the set pricing and no high pressure tactics, it was truly pleasant and I love my car!

Baine and Jesse were great. For someone who stresses about the car buying process, they made it quite a pleasant experience.

Awesome experience

Have taken my vehicle a few times there and they've been very professional. Nothing but positive too say. Would bring my vehicle here again in the near future. I wish they had a loaner car for my convience, that would be my only complaint.

Atmosphere was comfortable, service advisor was friendly and efficient. Recall items were handled quickly and without pressing for upgrades.

I had an extremely positive buying process with the Audi Hunt Valley team. Our salesman Casey was extremely attentive and kept us up to date with the status of our vehicle. I would definitely purchase from them in the future.

Great communication

Found my car on AutoNation.com. Car was located almost 6 hours away. Both Sales Managers Jesse & Glenn did a great job getting the details sorted out. Signed all my paperwork at a local AutoNation dealership and I was able to pick up my car at yet another AutoNation dealership minutes from the airport. Beautiful 1-Owner CarFax Car. Great network of dealerships & Great professional know-how. Thank you from Central New York

The sales team transported the vehicle I was interested in from one of their locations an hour away on the same day. Best car purchasing experience I ever had.

Blaine childress is a great salesman that really makes the process pressure free and simple.

Excellent service! All of my questions were answered and the exact car I wanted was found for me.

Do NOT come to this Audi Hunt Valley! After 40+ years of driving luxury cars, this "service" center has been the worst experience I have ever encountered. My car maintenance signal came on, so I scheduled an appointment for oil maintenance. After scheduling my appointment on 1/25/22, I received at least one-two emails EVERY SINGLE DAY for nine days. When I arrived for my appointment this morning, the person who had emailed us constantly did not want to help and directed me to see someone else. After the oil maintenance was complete, I left the service center but then noticed that the signal was still on and not reset. I returned back to the center immediately and asked the staff to reset my signal since the maintenance was complete. They told me that there is a "new Audi USA policy" to charge $44.95 to reset the signal because it was a "technician fee." In my entire life of going to various automobile service centers, I have never had to pay a fee to reset my maintenance signal. None of the staff offered an adequate explanation or wanted to take responsibility for this. When I told them that I was going to contact Audi USA and other Audi service centers to see if this was indeed a "new Audi USA policy," they got nervous and waived the fee. It took less than one minute for them to reset the signal. And yet they were going to charge $44.95 for a technician fee! I later called other Audi service centers in Maryland to check, and they said that there is NO Audi policy to charge $44.95 to reset the signal and that this fee is only being done at Audi Hunt Valley. Needless to say, I will NOT be coming to this service center again. You will be better served going elsewhere.

I would definitely recommend an apt with Morris while planning to buy your next car at Hunt Valley dealership. Morris took the time to show us all the features of our Q5. He answered all our questions, got the paperwork rolling. He made every effort to make buying our car simple and easy process. Jessica is very knowledgeable and patient with any technology questions you may have. Morris & Jessica are a great team.

Chris does an excellent job. We have worked together for years and his service and the service by Audi of Hunt Valley have always been outstanding.

I have purchased 4 Audi vehicles from this location and have always been impressed by the outstanding service I have received. The service personnel are capable, considerate, and kind. They call with updates about my vehicle and the Audi loaner is a bonus.

Couldn't be a more pleasant experience.

The staff is always friendly and helpful. They work to resolve any issues I may have. My car is usually finished before time stated

Customer service rep was very professional and friendly

Once again I've had one of the best vehicle purchasing experiences from an Autonation dealership. These guys are awesome in every way.

Excellent service

great experience and great service. Impressed by the attention to detail in dealing with my car and the video analysis of my vehicle following multi-point inspection.

Nick Cohen is a pretentious jerk. He doesn’t know what he’s doing and takes zero responsibility for his lack of professionalism. I’ve never been treated so poorly at a dealership. Management did absolutely nothing to rectify the situation and did not even seem to care their salesperson treated the customer with such disrespect. From the moment we walked in the door nick cohen was rude and disrespectful. He has an “I’m better than you” attitude and he’s unapologetically rude and deplorable. I will NEVER recommend or frequent this dealership because of him and how my family was treated.

I am a repeat customer for servicing my wife's Audi Q7 at this dealership. The repairs are always complete and the car returned clean. They also coordinate for rim repair. My wife loves curbs. The rim repair service this dealership uses repairs the rim to a condition where you cannot tell it was ever damaged. In my opinion, the price is super reasonable.

I had a good experience, who doesn't when buy an audi. I can say that about the service was a bit less appropriate. They had only one key and their answer was only NO to any question I had. I get it the there is a shortage of micro chip for the fob, what about the 3 key that come with new audi the plastic one. They a list could have done something better. Car amazing service not really. You guys are selling audi no honda or toyota that actually have better service than you.

Chris Becker is a great service advisor. I was very pleased with the entire process.

I waited weeks for my scheduled first oil change and tire rotation. Dropped my car off at 8:30am and didn’t didn’t get it back until the following morning! Took them over 24 hours to do a simple oil change and tire rotation! To top it of I get my car back with scratches on the hood and a damaged wheel. I also had a warning light come on because they put too much oil in while performing my oil change, I had to return to have that fixed. To top it off I was promised they would cover repairs due to the scratches left on my hood and wheel but now the service writer and upper management are not returning text or calls.

Terrible. The salesman was incredibly condensnding. Will absolutely never go there again. Other salespeople may be better but our experience was significantly below expectation. I can't express how poorly we were treated.

My scheduled annual service appointment was very prompt. Upon being greeted by the courteous Service Representative, I was introduced to the comfortable Customer Lounge that was fully stocked with a variety snacks and refreshments, and a big screen TV. Shortly thereafter, my car service transaction was completed as I was greeted with, a surprisingly, full complimentary car wash!

Great communication, convenient drop off/ pickup, and prompt turnaround.

First time using this location for my services, and everyone was nice !! I even bought a hat from the merchandise store!!

I worked with Chris at Audi Hunt Valley to purchase my 2018 Q5. The service was great! Thanks again Chris!

Great experience and very friendly service department

This place was great! Found the car on Craigslist, contacted them, then went to test drive the car the next day. The guys were helpful and thorough, and answered any questions I had. We were even offered snacks and drinks while we were waiting. The only thing that could have been better was giving me detail about the car while I was checking it out. I know everything about it was posted online but it would have been nice to hear some things about it while I was looking at it in person. Otherwise, it was great service.

The level of service from the sales team to the service team has been exceptional. Everyone has been incredibly friendly and patient with my questions. I have never felt taken advantage of and will continue to get my service here. The drop off was quick and easy and they kept me informed of the status of the service and estimates in completion times. The pick up was even quicker and they reviewed the data with me from the service review to keep me informed of any upcoming needs for my vehicle. I would recommend Audi of Hunt Valley to everyone!!

Great service, professional and experience. Matt greeted me when I arrived and overall the service was a good experience

Vehicle was in for scheduled service. An appointment provided within a reasonable time frame, about three weeks. Tire were rotated and fluids changed. Vehicle maintenance was completed. Very satisfied with service and would recommend this dealer to a friend.

Sales Person Dax Brooks and his entire Audi Hunt Valley Team are the best. They made the purchase of my new Audi a pleasant experience.

The sales rep worked hard to find a vehicle that met my needs, amidst an inventory shortage due to chip supply. He was in constant communication, and was very helpful.

Excellent service from the first email contact through purchasing, delivery and continuing after the sale. Baine Childress was extremely professional, enthusiastic and knowledgeable about the brand. I would highly recommend this dealer and sales associate to anyone in the area or beyond.

David was very nice and pleasant to deal with. Overall, it was a pleasant experience

My service Rep, Chris Becker prioritized getting my car fixed during busy holiday season. I was exceptionally happy with efficiency and outcome of the service that was completed!

We had a great experience from the time we walked in, to driving away in our new car. David Kuchta went out of his way to locate the exact car we wanted and bring it to Hunt Valley. It was a pleasure dealing with Dave and the entire staff. Many thanks.

What an awesomely pleasant and easy way to buy a vehicle. My sales person Dax Brooks applied zero pressure throughout the process. In addition the entire Auto Nation team was most concerned I was comfortable in my decision. In closing the attention and time spent after the sale makes my choice free from buyer's remorse!!!

Great customer service

Great car buying experience! Friendly, helpful, efficient. Dax Brooks on the sales team was amazing. Highly recommend Audi Hunt Valley.

Superior customer experience. Morris, Glen, and William were professional, transparent, and courteous during my entire dealership experience. Thoroughly impressed and highly recommended.

My service advisor Chris Becker is the most knowledgeable automotive advisor I have ever worked with as well as professional and easy presentation skills

Excellent service with loaner car.

Man, such a better experience than we had with the previous ownership! The old ownership couldn't get out of their own way, always felt like the service people didn't really know what they were doing or what was going on. There was no familiarity with the vehicles they were working with, scary. Auto Nation has changed this dealership from bad to really good in my opinion. I had to get some work done on my vehicle, stuff that might have been a little out of the mileage to where they would cover the costs, they stepped up and covered all costs because they felt like it was the right thing to do, wow! This type of customer service is not something that we were used to with the old regime. Bravo Auto Nation, you have a customer for life!

Very honest. Nice comfortable waiting area.

Very smooth purchase experience with Casey! We knew exactly what we wanted, and having had some less-than-stellar experiences with other dealerships when trying to find our preferred model, this place stood out. Straight forward from the very first call…we were happy to drive up from Virginia to give them our business.

Prosper and the rest of the team at Audi Hunt Valley were FANTASTIC! Extremely knowledgeable and helpful and I was so pleased with my whole experience and purchase.

Audi Hunt Valley is Awesome! I purchased a 21’ Allroad there and every service has been an enjoyable experience. The service department is professional and work to fix any issue you may have. I will definitely recommend to everyone.

The staff at Audi Hunt Valley were super helpful in facilitating our recent car purchase. Such a smooth process from having my trade-in valued, test-driving the vehicle we were interested in, explanations of financing options, a walk-trough of and assistance to set up personalized features, and ultimately driving off the lot with our new certified pre-owned Audi Q7! We worked with Baine primarily, but each team member we dealt with was professional, courteous, and personable - making the experience so enjoyable and stress-free!

Original: I bought a used car from Casey Clark and everything was quick, easy, and professional. I was treated respectfully and wasn't hassled or given the run around. Thank you.

Always an excellent experience with Audi Hunt Valley Service Department especially with Eric.

Fast friendly service. I had several things done to the car which the service person said would take about two and half hours. A little over an hour later the car was finished.

Outstanding service for the last 11 years that I’ve owned an Audi. Friendly, professional, and honest. And the loaner service is really convenient. I could not ask for better service. Absolutely worth the cost.

The service personnel are very professional, and the work done is always high quality. The cost is generally higher than outside service, but you are paying for their expertise which in the long run saves time and money. My only area of dissatisfaction is the $50.00 fee to clear service codes (other than oil, which can be done through the car’s interface). I bought a $75.00 device that lets me clear these codes myself, so charging $50.00 every visit is ridiculous. This appears to be a superfluous way to extract more money from clients for something that should be a courtesy, and which costs them little money or effort.

I just purchased a used vehicle from them and they were very helpful. It was a pretty smooth and straight forward process. Nick was nice and professional. I even came back a few days later so I could turn in my key and get a battery for my new key fab, and check tire pressure warning. They took care of me and was very courteous.

My Audi A4 was misdiagnosed multiple times by the inept service department, which led to problems after the warranty had expired and they didn’t support my discussion with Audi USA. I drove to another dealership and was treated much better. Never will use this dealership again. They are incompetent at best, and dishonest at worst.

We recently purchased a used car from them and the staff and process was very professional and easy.

From researching this dealership and its inventory online, to scheduling a test drive and financing the purchase at the showroom, the experiences I have had with the staff at this Audi dealer have been very good. Dave Kuchta has been thorough, professional and available as needed. He has offered his ongoing support as well as that of the technologist, to assist in my learning how to fully utilize the many features of the Q5 that I purchased. As a first time owner of an Audi, I truly appreciate the customer service and relationship building approach that I have seen thus far.

I had an issue with a scratch and Eric at the Hunt Valley location took care of it for me. Very pleasant and attentive staff.

I moved from NJ to MD and had a very bad exchange with Audi of Annapolis. Although AHV was significantly further away, I booked my second year inspection with them. The first meeting was cancelled due to a shortage of the proper motor oil which was annoying; however, the second meeting was great. Nice waiting area with refreshments, my A4 was well inspected and it drove better than when I took initial delivery. Eric, my AHV technical rep, was very informative, profusely apologizing for the previous cancellation and very informative. Yes, it is over an hour to reach AHV but it was worth the trip! I may even buy my next Audi from them since the salesmen were also helpful although I was just browsing while waiting for my car to be serviced. No pressure, answered all questions, a great place to visit for service or sales!!!

Diagnosed issue right away. Provided a clean loaner car. Very polite snd helpful.

They are efficient and very helpful. They are courteous but not pushy! They explain what they are doing. I feel much better about my car after they complete their service!

What began as a smooth buying process has morphed into nightmare. I bought a Jetta two weeks ago from Audi Hunt Valley and the car is now un-drivable due to errors in the hybrid system and oil pressure. So far, the dealership has been incredibly unhelpful… I’m grateful USAA was able to tow the car to the mechanic. 10/10 would take your business elsewhere for vehicle purchases.

They were able to squeeze us in last minute before a long road trip. Took care of the issue and performed our 40K inspection as well. Very happy!

professional attitude, attention to detail, sensitive to requirements, courteous in every way, responsible in providing timely recommendations, a pleasure to deal with the service writers.

Everyone is very nice and friendly.. They answered all my questions and provided excellent customer service during the entire process.

Customer Service are sketchy. Would not recommend.

While I didn?t have a five star experience, I wouldn?t say it was a one star experience. I went in to look at two different models and ended up buying a Q3 while I was there. I didn?t feel pressured and I feel like I got a good deal. However when I went to leave, I discovered there was only 35 miles of gas in the tank. So a technician went to fill it up and then came back. I could also tell where they had tried to detail the car there were several spots on the door on the sides that looked like something had been sprayed but not wiped. (I didn?t discover this until the next day). I asked for someone to help me review all of the technology in the car and the person that went and got the gas did show me how to connect my phone. Apparently the lady that goes over all of that stuff is off on Wednesdays. She did call me the next day but going over things over the phone it?s just not as helpful. Before I left I was very overwhelmed and everyone was too busy to take the time to show me how to use the features on the car. The back wiper went off My entire 30 minute ride home And I couldn?t figure out how to get it turned off. I was riding down the beltway trying to figure it out with washer fluid coming out the front and then the back. When I got home I had to pull out the manual and sit in the car for a little bit just trying to familiarize myself with different things. For all the money I spent, I just wished I would?ve left there a little more prepared.I?m hoping things will be better when I need to come in for scheduled service.

Tony and Seth were great to work with! Would definitely buy from them again.

Took care of a recall issue. Easy to schedule, polite staff, comfortable waiting area, COVID protocols in place.

Deal almost fell through, but my assigned sales rep Nicholas took it to the higher ups and found me a deal I could live with!! Wife found the car with a bow wrapped on the hood and was very pleased with that!!

Friendly and efficient. They greet you by name, no pressure, review what is needed, and provide quality repairs.

From start to finish very professional, courteous and efficient. Could not have been better.

Thank you for a great service experience. Everything went great and the personnel could not have been nicer,

Staff is pleasant and helpful

Customer service was awful, took close to a month to get the car fixed , was basically told they could cancel my service if I don’t like it. Chris the service writer is a great person.Chelsea not so good, also called Mrs Hare she didn’t seem to care to much. We are buying another Audi , but not from Audi Hunt Valley

Great service as usual! Chelsea was very helpful and thorough. My vehicle was ready at the time that was promised .

Service is fast and reliable.

I bought a car with 5 days garanted return and 1 year or 4000Mi warranty, so trusting that I drove it home that night and first thing I notice next morning that had a crack on the dark part of the windshield about 1inch long, After I drove to work double the size, so I call the dealership sales manager that morning to get the answer that is not the car dealer responsibility since I drove it home 10 hours earlier... I mentioned that it was dark when I left the dealership but he didn't care, absolutely poor customer service I call the sales person and more than a week later waiting for an answer, absolutely awful dealership! not happy at all.

Very friendly and helpful. They took the time to explain the situation and answered questions about the service.

The annual sErvice was great and timely. The cost to rotate and check tire balance would be approximately $40/tire which seems very expensive

I have a Audi 8L and my car been to there shop 3 times for the same Problem and my car still not fix

We get our car serviced at Audi Hunt Valley and recently had an unexpected maintenance situation. We had the car towed in and Chris called right away, told us it had arrived, and called as soon as they knew what was wrong. His communication was so processional, and timely. He took the time to explain things and answer all of my questions. I can always trust that my car is in good hands and appreciate the friendly service!

Audi did a wonderful job at maintaining friendly customer service, consistent communication, and overall completion of transactions when purchasing my used Volvo from them. My sales associate, Baine, was fantastic at ensuring my car was in good hands and that I was always updated on any run-ins I had with the car before and after my purchase. He and other associates stayed after hours to ensure that my purchase was swift and complete. Awesome job!

Chris provided Impeccable service, great communication!

Service is always great ...The techs..mainly my homie Matt is really knowledgeable on everything Audi..My a6 avant only go here if I can't handle it myself..prices for services are fair and straightforward..

Overall very pleased with service. Chelsea in service dept is terrific. Worked for me to get my worked covered by warranty, kept me well informed throughout the process.

i purchased a 2020 a3 s-line.i worked with kevin mullaney.he was a class act and very professional.my drive to audi hunt valley was 2.5 hrs one way.my appointment wasn't till 3:30 pm.i asked kevin if he could speed up the paperwork prior to me arriving so i could get in and out quickly.he did exactly as i asked and i couldn't be happier.

After a rough start with the sale’s department, the service has been great! They have more than made up for sales. The service is a professional customer oriented department.

Chelsea was efficient getting me in to schedule my service and out in the loaner car. Additionally she explored ways of to save me money which is always good. Finally kept me updated throughout the day and had my car ready when promised!

The service manager and my rep Chris are always professional, cautiously and responsive.

Service Team was so professional and took the time to explain all service that would take place......as well as reviewing the invoice at the end of the day.....great job by all. Very friendly and welcoming during a pandemic.....nice to experience.

Purchasing my 2021 Audi A6 Prestige was one of the greatest pleasures I have had. From the first text from the general manager, Tony Palumbo, the sales person, Nick, the finance person William, and the technical person Jessica and all the others who I can not call by name, my experience was hassle and haggle free. I was accommodated with the utmost care and concerns about my needs. This includes the surprise gifts and the complete handling of my rental car return. Throughout the process, I was updated on how close I was to being able to take possession of my new car. This was following a traumatic time for me, but once I met the personnel at Audi Hunt Valley, it became worth my while. My anxiety disappeared and my husband and I were very relaxed during the entire process. Great staff and associates at Audi Hunt Valley. Thanks for all that you do.

Couldn't be happier with the service department at Hunt Valley Audi, always professional, courteous, knowledgeable and efficient. Also love the loaner program and getting my car back on time, clean and sanitized.

I needed emergency (not minor) repairs to my new A6. I did not live in the area and did not buy my auto from them. But Eric Vest the service tech could not have treated me any better. He was professional, diligent, and just on it from the start. Very satisfied and he represented the dealership as well as can be expected.

I have been at this cockeysville location 2 times in not 1 time did anyone even ask me could they help me so I just walked around looking in waiting to be seen.So I take it that I was a black man in the majority of the dealers there were white but they must remember that money is still green.We are in 2021 not the 1950’s So my advice is if you are black take your money somewhere els if you are looking to purchase a Audi.# WE STILL HAVE A LONG WAYS TO GO..........SO SAD

Seth was an awesome salesman. He made the car buying experience absolutely perfect! The Financing process was excellent, the pricing and offers for the car, and the overall process was truly professional and awesome!

I always get my Q3 serviced at the dealership. I bought my Audi here and the service department is "top notch". Eric is thorough and keeps me well informed of repairs needed now and futuristic.

Audi Hunt Valley worked extremely hard to provide a friendly experience, and a fair price.

Flat tire with large piece of metal in it resulted in an urgent call to AutoNation Audi. They immediately checked for tire availability in stock and said 'come right in'. Readily handled the same morning ... including complementary car wash. This is great service.

Excellent service. Beautiful vehicles. Great locations

Our 2011 Audi A4 went in for its 95,000 mile service. What started as a lease, the car was so good we decided to buy it. It now serves our daughter as her college transportation. Hunt Valley Audi (Auto Nation) has serviced the car for the last ten years and it has never let us down. It is now ready for the next ten years (with a new owner) in its future.

Simple car purchase, just had a long wait when it came to the buying process.

This is my first time there. Service is very efficient and the service technicians are very polite. They are observing all of the pandemic protocols. So all in all it was an excellent experience.

It was a great experience. The sales team and general manager where a wonderful help

Recently leased an Audi S5 and the service from start to finish was really great, way smoother than purchases in the past with other car brands. They brought the car down from PA, handled the tags at the dealership, worked through all the tech stuff, etc. The guys behind the scenes were great too. Working through the lease was surprisingly smooth as well. Sales guy was Nick...really nice, relatable and helped talk through pros and cons of similar models

Excellent service experiences.

Great service great staff They worked around to get me in in time Did the work promptly and cleaned my car inside and out Thank you Audi hunt valley

Service and personnel are accommodating and professional.

The service department was very accommodating and took care of my needs including a loaner. Repair was done in a very timely manner. Thanks

Service and Staff are excellent to work with and will provide you with the best service for your Audi.

My wife and I had been looking for a used RS RS5 for a long time. We found one at Audi Hunt Valley, which was a bit of a concern as we are in California, but they are an Auto Nation Dealership, so I figured they could transfer it to a local Auto Nation Dealership for a charge. On Monday: I connected with Nick Hill at Audi Hunt Valley. Nick sent me information on the car I wanted, and we worked out the details (Including Price and Shipping Cost) to have it shipped to an Auto Nation Dealer in my area. On Tuesday: I connected with a local Auto Nation Dealer (Roseville Subaru), where the car was to be shipped. They advised there would be some advantages if I purchased the vehicle from them directly and that since they were all one Auto Nation Family, it wasn't an issue to move the deal. I signed paperwork agreeing to the price and the non-refundable shipping charge. Kevin, the used car Manager at Audi Hunt Valley, called me and asked why I moved the deal. I explained that, according to the local dealership, it was better for them to do the deal since they were in California and could offer the Auto Nation fice day guarantee. I said I'd like to buy the car and hoped they could work out the details between the two dealerships. He said they could. Wednesday: Audi Hunt Valley sold the car to someone else, and when I was finally able to get someone on the phone, Kevin said, "He didn't know I was still interested in the car." I'm not sure if it is all of Auto Nation or just the management at Audi Hunt Valley, but these people are without a business, moral, or ethical compass!

My wife and I had been looking for a used RS RS5 for a long time. We found one at Audi Hunt Valley, which was a bit of a concern as we are in California, but they are an Auto Nation Dealership, so I figured they could transfer it to a local Auto Nation Dealership for a charge. On Monday: I connected with Nick Hill at Audi Hunt Valley. Nick sent me information on the car I wanted, and we worked out the details (Including Price and Shipping Cost) to have it shipped to an Auto Nation Dealer in my area. On Tuesday: I connected with a local Auto Nation Dealer (Roseville Subaru), where the car was to be shipped. They advised there would be some advantages if I purchased the vehicle from them directly and that since they were all one Auto Nation Family, it wasn't an issue to move the deal. I signed paperwork agreeing to the price and the non-refundable shipping charge. Kevin, the used car Manager at Audi Hunt Valley, called me and asked why I moved the deal. I explained that, according to the local dealership, it was better for them to do the deal since they were in California and could offer the Auto Nation fice day guarantee. I said I'd like to buy the car and hoped they could work out the details between the two dealerships. He said they could. Wednesday: Audi Hunt Valley sold the car to someone else, and when I was finally able to get someone on the phone, Kevin said, "He didn't know I was still interested in the car." I'm not sure if it is all of Auto Nation or just the management at Audi Hunt Valley, but these people are without a business, moral, or ethical compass!

The salesperson I worked with, Patrick Hoffman, as well as the rest of their sales team were very responsive to our needs and acted in a very professional manner. This is the second vehicle I purchased from the this year and will most likely come back to them when the need arises in the future.

I had a 95k service about 9 days ago. I was messaged and told that my “battery failed”. I informed Chris immediately that the battery was less than 2 months old. He advised that I take it to the shop where it was replaced. After paying $1700 for services there, I took it to where I had the battery replaced and told them it failed at my service. They check the alternator and said I needed a new one and quoted me $1400 of which I put $600 down. I called Chris and asked, “how am I being told that my alternator is bad after just paying for a service”? He called me back about 3 hours later and informed that the battery might not be “synced to the alternator”? Why that was not checked after I informed that the battery was new when it failed I have no idea. I brought my car back and paid an additional $150 to have it synced, problem finally solved. A few days later (yesterday) while on the beltway, my coolant light and a message to turn my engine off came on. How is this possible when my car has been serviced twice at the dealership not less than 9 days ago??? I have no idea what they’re doing when servicing our cars. All I know is, I’ve had more problems since paying now $1900 for the service and repairs.

I purchased my 2013 Lexus from this dealership including the service contract. Every time it's time for my oil change I have to wait 2-3 hrs because they fail to order my filter and oil prior to my appointment which is so unprofessional and out right rude to wait that long for a simple oil change and tire rotation. When I initially scheduled my appointment I specifically requested that my items be ordered in advance so I would not have to wait long but again for the 4th time I waited 3 hrs and I have to pay myself PTO hrs from my job for theses hrs! So unfair and unprofessional!

Worst experience I've ever encountered at a dealership. I had been searching for a used Q7 with low miles and one happened to be in at Hunt Valley. The pictures looked good and the specs were great with low miles and price came in at pretty close to fair market value for a gently used (10K miles) 1.5 year old car. Contact through e-mail and set up an appointment to come down to check out the car and get an appraisal of our trade in. This would be my wife's car so we decided to make the 40 minute drive down in separate cars so she could test drive and check it out and then take the children home so they all wouldn't have to stick around for the paperwork. Arrived and the representative that I had an appointment with was busy with another client. 20 minutes later they finally pulled the car around. The car was filthy on the outside without any signs of a car wash since it had been there. Sitting in the car it smelled like an ash tray and I wouldn't even let the kids in the back seat because of the trash and food in the third row and on the floor in front of the third row. The salesmen Patrick mentioned that it hadn't been through detailing yet as if this was normal practice to show a car that was completely filthy inside and out. Meanwhile I spent the time to make sure my car was spotless both inside and out, to be presentable for an appraisal inspection. I took the car for a short test drive (my wife had already left because of the cigarette smell and disinterest) just to see if I would be interested in any other q7s they had available but honestly couldn't get past the filth and smell of the product this dealership had found acceptable to provide me for a test drive, let alone the exact car I was coming down to attempt to purchase. I still had to wait around to finally get some time to speak to Patrick about my disinterest as he was still with another customer even though they made such a big deal about scheduling an appointment and mentioning he would be blocked off for 45 minutes to work with us. Given different circumstances and experiences I probably would have looked at what else they had to offer as there were several other q7s we were interested in including new, but given that it took well over an hour just to see the car that was provided to us in such terrible condition I had no interest in staying any longer if that was considered an acceptable practice in showing cars. I made sure to include a follow up e-mail to Audi Hunt Valley about how unprofessional it was to show the car that they did in the condition that it was in. As expected I received no reply from anyone at the dealership. This experience has not only turned me off to Audi Hunt Valley but Audi in general. I've experience much better costumer service and professionalism recently from brands that are not even near to the same price range as Audi. A true, professional dealership would have never allowed a car to be seen (or smelled) in that condition especially when asking above fair market value for a car that wouldn't sell for half of what they were asking for it. All in all a terrible experience when we had every intention of purchasing a car when we went to visit Audi Hunt Valley, but instead left empty handed due to the dealership.

Awesome experience! I purchased my first car here and Dave and William were amazing help throughout the process. Highly recommend choosing this dealership.

Fantastic service and prices. Highly recommend Baine - have bought two cars from him now

Went in for routine service and Matt was extremely helpful. Found out my car still had Audi care package and I was able to save $$

Beautiful cars and very helpful staff

I get excellent care and service. All of the service folks are friendly, but Chris is usually the individual I turn to. He is always upbeat and informative. He honors his commitments and I never feel as if I’m being pressured into additional repairs.

Matt and Dave are excellent. They really make you feel like your business matters and that is why I drive 50 minutes to the Hunt Valley auto dealership. Actually I intend to purchase my next Audi from the dealership as soon as they can obtain the car I want please give around of applause to each and every team member including the receptionist who is more than accommodating thank you so much Dr. Mercedes Benitez McCrary

Outstanding service. Chris was very thorough and explained every detail . Always fr and courteous.

Customer service is outstanding, almost without peer. Chris is a superstar. Prices are a bit high. But premium prices for premium service is to be expected.

Great experience!! Chelsea was amazing.

Ive been trying since the day after purchase7/7/20) to get the Sales rep who sold us the car to send us an owners manual. I’ve been trying to get an owners manual for our new a5 Sportback but can’t get the sales rep(Nicholas Hill ) to respond

Excellent Auto Dealer for Service and Sales .

Always an excellent service experience. Very efficient team and a pleasure.

I love the personalized experience! I recently took my A4 for its regular maintenance. The loaner was available upon my arrival. My car was ready for pick up on the same day. I really like the fact that Multi point inspection revealed that the car’s suspension system will need repairs in the near future. I would definitely recommend Audi Hunt Valley.

Excellent service, both in sales and service. I recommend Audi Hunt Valley without reservation.

The scheduled maintenance for which I had prepaid was done in the timely manner promised. There were no add on services except as I requested. This was also done promptly and a significant discount was provided upon request. An issue with the rental car was corrected most generously. At all times I felt treated as a valued customer.

Great experience buying from Hunt Valley. The sales staff are true professionals. Nick Hill found the exact vehicle we were looking for and the sales and finance process was almost transparent. Great job Nick and great job Hunt Valley.

Very smooth and professional. Would ourchase another car from them.

Yes pleasant buying experience. They just need to work on new car prep....mine was delivered without being fully detailed.

Baine thanks again for all your help with our purchase of the Audi. You were awesome. I?m 51 years old and of all the purchases of cars in my lifetime for me, my wife, or my children this was by far the best experience I have ever had. You always here about what a pain it is to go by a car with all the wheeling and dealing, but I experienced none of that with you. You were incredible. You actually made it pleasurable and fun. I am going to tell everyone I know to visit you and the dealership. You guys are first class all the way.

Very accommodating with my time and excellent level of service.

We have been going to them for years and have always been very happy with every aspect of service.

Awesome Service Team. They care about their customers.

I was well received when I arrived. The customer service was perfect . I was so impressed the way they took time to explain everything that i wanted to know.

Very professional team that communicates very well regarding status of the repair and additional work needed

Super responsive and professional - every person I dealt with was great! Highly recommend this dealership for new car purchase!

Amazing sales process from start to finish - went and found the vehicle I needed - gave me a great trade in too

Prompt, transparent and friendly. Eric was great to work with, the facility was very nice and service was performed as discussed.

Service done well and on time with first rate service person: Eric

Courteous staff who really seem to value customers.

Service department; all service members were welcoming, helpful, polite and helpful. Customer service is such an imperative component of my preferred experience. The principle service member was efficient, patient and all responses were timely. This is a well run professional company.

Dey was a fantastic sales person (for a leased Q7). Everything was clear, direct and honest. The entire process was great thanks to her and William. We highly recommend Audi Hunt Valley for their professionalism and customer service.

I purchased a 2018 Audi A4 from this dealership with an extended warranty. I ended up trading in the vehicle for another and proceeded to go through the process of canceling my extended warranty and requesting a partial refund. My wife went to the dealership on 11/21/19 to complete the cancellation form which is required for the dealership to process the refund. Yesterday (2/14/20) I called to try and find out why I had not received a check (3 months later) and was unable to reach the finance manager (William) as he was out of office. William called me today (2/15/20) explaining that the request was still pending with Safeguard (warranty company) and that he would “have to call them on Monday to see what was the hold up”. After getting off the phone with William, I called Safeguard directly. Safeguard informed me that the dealership never submitted the paperwork for a cancellation. In fact, they could see that the dealership accessed my account on 11/21/19 but didn’t do anything else. Safeguard informed me that once the paperwork is submitted to them it would take an additional 3-4 weeks to cut a refund check. I called William back to try and get clarification as to why he told me 1) they were closed on Saturday and 2) why he hadn’t submitted my cancellation request. William informed me that he had indeed submitted it. After explaining to him I knew he didn’t he switched to “well the home office submits those so I need to follow-up on Monday with them”. This is absolutely absurd. In the auto industry there is a term called charge back which basically means if there’s a refund for a warranty that ends up hitting the bottom dollar of the finance department because they can’t report that they earned that money if you’re canceling a warranty. What I’m assuming is happening is that the finance department at Hunt Valley is not submitting the cancellation request in a timely manner. As a result, the customer is not receiving their funds. To make matters worse, safeguard only refunds within three months, so I told William I expect a call on Monday with details of when I will receive my check. BE ADVISED if you have sold a car and are waiting on a refund check. If I had not called, no one at Hunt Valley Audi would have called me to check on it. This is a complete scam. I will never be doing business with this dealership again and I will be advising all family, friends and co-workers to avoid doing business with Audi Hunt Valley. I’ve grown up in Baltimore county my entire life and know many people in the community. This type of business practice shouldn’t be allowed. Three months later, I’m still waiting on a partial refund for my warranty. I sincerely hope a GM sees this feedback and investigates how many other cancellation requests may be in the pipeline.

Fast customer service, professionally staffed.

I want to personally thank Patrick Hoffman for his help during the purchase of our 2019 Audi Q7. Patrick went above and beyond to help me keep this beautiful SUV a surprise from my wife. From getting me the exact features we wanted, to the red big bow, Patrick and the rest of the staff at Audi Hunt Valley made my X-mas morning reveal and unforgettable experience. I recommend them all the way!

I am very pleased with the professional and kindness of Chris Becker. Very knowledgeable individual, enjoy working with him to handle my repairs.

Normally, I am the guy that one of my friends or family members calls upon when they need to purchase a car; so I consider myself a very experienced negotiator and someone who knows alot about the car buying process. I'd love to take the time to explain why you (whoever is reading this review) should stop shopping around different dealerships and buy from Audi Hunt Valley. For starters, I've put in that time, I've searched around for the best deals, quality of service, and dealer integrity for several months. I invest alot of time when I buy a car, meet many people, and get offered many deals. Audi Hunt Valley is by far the best dealership that I've worked with. From the start, I was in contact with an awesome sales person, Kevin Mullaney, who provided a very pressure free sales experience for me. While he pulled up the car that I was interested in, I walked around the showroom, and was approached by just about every associate working that day asking "hi how are you? Have you been helped yet? Is there anything I can do". Do you know how rare it is that a dealership or sales environment of any kind has that kind of awareness of customers? Do you know how many dealerships I've been in where I walk in and nobody says anything to me? I have to find someone myself and then they sound so bothered that I dare ask them for help. I'll tell you my theory as to why this dealership has this great sense of service, and I believe it has to do with the General Manager Tony and the tone he sets. but I'll circle back to that in a minute. While talking about my deal with Kevin my sales person, and Kevin the Used Car manager, I realized my budget was tight. Kevin (Used Car Manager) did absolutely everything he could to make sure I had the car that I wanted at the price I could afford. Although I wont disclose the terms of my deal or the car I got out of respect for the dealership, just know there is no question the dealership went the extra mile to get me in the perfect car. Alot of times you can walk into a dealer and they will laugh at your budget, then brush you off as they dont want to waste their time on someone who they think cant afford the car. Neither Kevin got mad at my budget, they just got to work on trying to make it happen. Getting back to the General Manager, Tony is doing something very special at this store. As someone who has worked in high end sales and management, I know how hard it is to make a sales environment a great place to work. I believe that Tony is making this dealership a great place to work, because it seems all the employees are happy and excited when at work. He should be commended for this, as should Kevin my sales person and Kevin the Used Car Manager. I look forward to sending many more friends and family to this dealer for the best service, integrity, and committment to the customer. Thanks for taking the time to read this, I hope you dont waste the time I did going to other dealers.... just buy from Audi Hunt Valley, and Kevin Mullaney!

First time in with my car. Appreciated the honesty and straightforward conversation concerning my cars service. Service man was upfront

Service department is great. Matt is very customer oriented and knowledgeable. That said I remain mystified why a brand new q8 has all out static on AM radio. I?m hoping Matt will find a fix.

I had actually ordered an Audi eTron from the factory and was having it shipped to a local dealer. After dealing with them for months with them not budging on anything, i went looking for another dealer. I came across Audi Hunt Valley, 2 hrs from my home, and the whole process from booking the appt to see and drive an in stock eTron to the final handing over of the keys was a simple (and quick!) process. Mr. David Kuchta was a fantastic individual to deal with and will have my future business as well as my friends business as well. David was knowledgeable and honest and made me feel comfortable with the whole buying process. All around a great experience, an easy buying process and also they saved me over $10K from what the other dealer was offering. Excellent all around and I recommend them 100%!

The service rep found an extended warranty for the problem my vehicle was experiencing. This saved me money, and significantly enhanced my satisfaction with Audi service and products.

The customer service at the Hunt Valley dealership is above any other. From the moment I walked in to the final moments I was completing my purchase I was treated with the greatest of care. Tony, the GM there went above and beyond to make me not only satisfied with my purchase, but to assure my family that we had what we needed to fit our life style. I went to a different Audi dealer prior to this one only to be offered much less for my trade in and not an easy feeling. Naturally that dealership told me to stay away from Hunt Valley because they add unknowns to their prices at the end and are not upfront about everything. I found that not to be the case at all. Not only were they better priced, they were willing to talk to me about fair prices on today's market. I believe the other dealership was only trying to keep me away from Hunt Valley because they new they could not compete with them. Plus their inventory is much larger at Hunt Valley. So take it from me, a first time Audi buyer. If you are unsure or have any questions about an Audi but are in the market. Go to Hunt Valley. Ask for Tony. Tell him Doug sent you.

My husband and I just purchased our first Audi. We purchased a Q5, which we just love to drive. Our sales person Nick Cohen was very knowledgeable, and when it came down to the negotiating of the price, we felt we received a good price. When we took delivery of the vehicle, Nick went over all the main technology systems in the car. After a few days we had an appointment with Jessica, the technology person, and she went over “in depth”, all the technology. We had a great experience so far, and am sure it will continue. We do recommend Audi Hunt Valley.

Took my car in for a recall repair. Since it was there, I agreed to let them "look the car over," (For $ 95.00) They found things that they tried to get me to repair. I don't understand why an Electronic Malfunction was something I should pay to repair. I didn't go into my gear shift and play with wires, etc. It should be a recall repair- just like the one I was there to get. Electronic malfunctions are a the people who built the car issue- not an owner problem. Also- they had a sign up in their repair area that said- Want to sale your car- ask for a quote. I asked for a quote. First I received a voice mail stating they did not know what I was talking about and then I received an email stating the same. Take down the sign if you don't mean it or offer it. Duh. Need to get ahold of Audi to ask them why the Electronic Malfunction is not a recall.

Customer service could have been better, Ron was great I would recommend to everyone.

Tracy got me checked in and handled the recall repair in less than 30 minutes. Thank you!

Well stocked and staffed modern dealership with world class service and sales.

Chris is very helpful always! Hunt Valley service center is awesome and reliable!

Mr. David K. was a great sales person. He was very knowledgeable on all the details of the Q7. Very happy with the entire process. Thank you.

This place was top shelf. From the first step in the door, I was greeted and immediately assisted. The staff was friendly and courteous, helped me with my issues and had me back out in a few minutes. My A6 was ready to pick up later the same evening.

Truly exceptional customer service and experience thus far

The service was not bad. However, I have had my Audi for over 4yrs and for the 1st time ever I was charged to reset my oil change light when I got my car serviced here. I only get my oil changed at Audi and I have never been charged for this. It was an absolutely ridiculous and asinine charge! I was charged $44.99 to turn off a light .. smh. I will never return to this location.

Had a great experience , service , cleanliness, friendly

The Autonation team provides excellent service in a consistent manner! I've worked directly with Matt for many years and one of the main reasons I continue to to come back. Matt is always attentive to my needs, always in communication throughout the work process, and gets me in/out with ease! The performance of Audi vehicles speaks for itself and will definitely consider another purchase when it is time, and will go to Audi Hunt Valley!

Always have loan ready. Get you in and out fast. Service on car is always perfect.

I recommend Audi Hunt Valley because of the courteous and efficient personnel. They valued my time and my business. Thank you!

They take excellent care of a customers, communicate the entire way through the repair process. It’s top notch service.

See Dave Kuchta and Jesse. They are the best and provided exceptional sales and customer service. I love audi of HV!

The buying experience was awesome. Nick Cohen along with the management took their time and treated us with respect and offered all the options available in a kind manner.

Robert Schulman again went above and beyond the excellent customer service I have come to expect from Audi Hunt Valley. Robert patiently worked with me and my ever-changing schedule to ensure I had the absolute best deal on the car I wanted. I could not be happier with the entire leasing team (Robert, William, Jessica) who created a quick, seamless, and pleasant process.

Robert Schulman again went above and beyond the excellent customer service I have come to expect from Audi Hunt Valley. Robert patiently worked with me and my ever-changing schedule to ensure I had the absolute best deal on the car I wanted. I could not be happier with the entire leasing team (Robert, William, Jessica) who created a quick, seamless, and pleasant process.

Just finalized the delivery on my third SQ5. Great service by Bob Schulman and team. Got me the exact car I was looking for.

The reps in the service department are always professional and courteous. Always a pleasant experience. I appreciate the follow-up call.

My experience with Audi Hunt Valley was far superior from the service department where we purchased the car on Long Island, NY. Organized, courteous, and beyond helpful. Thank you.

Great service and accommodations.

The service people were awesome. They got my vehicle in quickly and had it done on time. They were extremely helpful with suggestions for future service. I would highly recommend them

I dropped my car off at 8:30 am Saturday 7/27/19. For my routine maintenance an was told later on that day they need me to pick it up Monday 7/29/19. Pick up my Audi TT on 7/29/19 an everything was fine no leaks just need rear breaks they said. On 7/30/19 I called Audi Cockeysville to let them no my Brake light came on. An they assured oh it’s just because u need rear breaks it probably just the sensor. So today 7/31/19. On my way home from work I almost ran into the back of a car (could have killed me an the car in front of me because my brake pedal went all the way to the floor. So I stop at the nearest parking popped the hood an saw there is no brake fluid at all. Which means the technician that did my routine maintenance did not an forgot to put brake fluid in there which almost cost me my life. Audi Cockeysville wants me to toll it to them an if they are not at fault which they are, I will not have to pay for the tow which from where I live would cost over $100 at least. I have been taken my Audi TT to that Dealer since 2016. An this is the first time anything like this happened at that dealership an I can no longer take my car there because it almost cost me my life. Something needs to be done about this so no one else goes threw this or possible dies.

I had a great experience with Dave. He was very helpful with helping me pick out the car for me and getting me the best price.

I have purchased three Audi vehicles from Audi Hunt Valley and have had nothing but exceptional experiences with Ronald Harris in Sales and Eric Vest In Service. I highly recommend both the dealership and Audi

I bought my Q7 from Audi Hunt Valley and they have taken good care of the vehicle. Service has been good and the car is done at the time promised. A loaner is always available with a comparable Audi.

This has been my first experience with Audi Hunt Valley and it was a very good one. I came in primarily to do some research and test drive, but decided to purchase the SQ5 mainly due to my experience with my sales specialist Casey Clark. This young man was very knowledgeable, took his time to explain every feature of the car and didn't rush me through the test drive or the sales process. Casey is a great asset to the dealership and Audi. I have purchased many cars in the past and Casey would be my first stop for all future car buys..Thx/JZ

My service appointment was quick and easy despite not having setup an appointment. My rep Ricky Gibson was easy to work with and kept me updated along the way, and when the repair couldn't be completed the same day I was given a nice loaner to use..Thx/JZ

Excellent service, comfortable waiting area. Coffee, soda, water and snacks provided.

I just wanted to thanks Robert Schulman and the team at Audi Hunt Valley for going above and beyond with my A4 purchase. The process was seamless and they delivered to me an amazing vehicle. I would highly recommend Audi Hunt Valley and contact Robert Schulman if you are in the market for a new Audi. Thanks again.

The service person, Chris was helpful and personable.

Great process with super salesman Dave Kutcha.......answered questions and made it enjoyable

Professional, Listened to the customer, made the car buying process easy

An AutoNation Audi mechanic took my car on an 87-mile joyride overnight out-of-state to his home (in York, PA) without my permission, and I have it all caught on my dash cam. I noticed my car had no gas and 87 more miles on it then when I dropped it off for a recall (which wasn't even completed). Not only did he take my car without permission, but he drove it recklessly, including driving 90+ mph on 25 mph country roads. And worst of all the dealer not even knowing this happened, covered it up when confronted, lied about knowing, and told me they were within their rights to "test drive" my car how they see fit. The service writer lied, the Service Manager lied. They didn’t even know it happened. I went to the general manager, Mitch Henson, to explain what had happened, explained I have it all on my dash cam, and to seek some sort of resolution, but they blew me off. If people knew their expensive cars were being taken home by employees and driven recklessly, I seriously doubt anybody would want to take their cars to this dealership. The best part when I told the general manager he was doing 90 in my car, he said "sometimes they have to drive that fast to properly test the car." Seriously!

Great sales rep at Hunt Valley. Ask for Ron. He saw a few things he didn?t like and had them addressed immediately. Solid attention to detail.

I was greeted when I walked in the door and it only got better from there. They worked with me on price and I was happy when I left in my new to me Q5. The process was easy and there was no BS like other dealerships. They want to sell cars and they do it the right way! I will absolutely go back for my next Audi!

The service desk was excellent on my trade in and my sales representative was also excellent.....

My experience with AutoNation was great. Excellent customer service from beginning to end. Tracy and Jason were great and very professional. The one area from my experience that I was not pleased with was the extended period of time it took to complete my car. I wished that it was completed a lot sooner than it was. However, I was pleasantly pleased with the repairs on my car. Once completed, my car looked almost brand new! Overall, great job and I would recommend them!

Great service experience. Eric took great care of us!

All the people I've dealt with to purchase the car were professional and courteous. We were looking for a red Audi A6 and this dealer had one and was the closest to us.

Great service, great people and everything was amazing. Wish they would?ve at least put quarter tank of gas in my car. Before i got home I had 12miles left till empty.

Great experience except the key code , ridiculous to have to buy a new code to use Audi connect

A smooth, comfortable and quick process - extremely happy about our choice.

Chris was great! Noted things about my vehicle service maint. I wasn?t aware of.

My service tech was very professional. He provided me with my choice of loaner. He thoroughly explained all of the repairs which were covered under warranty. He asked if I had any other concerns. I was called as soon as my car was ready. They also washed and vacuumed my car.

Audi Hunt Valley made me feel like family. They were very personable, and tried to make every effort to make you comfortable with your acquisition. Nicholas, David, Jessie, and Jessica were the best! I would recommend Audi Hunt Valley to all of my friends and family

Recieved great service from Ricky. Everyone was very friendly and gave me all information I needed.

AHV provided exemplary service in assisting me in purchasing my Audi Q5. The staff were friendly and helpful. My sale rep was knowledgeable about features of the vehicle. The purchase was seamless and efficient.

My salesman Nicholas Hill was awesome. He was professional and caring. He did everything he could to get me in my dream car - my Ford Fusion. I absolutely will recommend him to anyone looking for a car. Nick made my entire experience easy and enjoyable. I can't thank Him enough.

Chris Becker does a nice job explaining everything clearly and is very courteous. My car was ready on time. I really appreciate getting the car washed.

Bill T was great!! All the people I met with were very forthcoming and professional

Great buying experience. Both Baine (sales) and Scott (financing) were easy and friendly to work with. They knew we?d driven well over an hour to get there, and had everything ready for us when we arrived. The actual physical site is being renovated, but looks like it will be really nice once finished. Overall, a very satisfying and positive buying experience..

Nick was awesome to work with. He was patient with us and made sure we were aware of every option available to us.

New lease on 2019 A5 after lease end of 2016 A5. The lease end process was not great as there was confusion about the payoff primarily brought as I needed to extend my current lease. Relative to the new lease, all was OK except I had to wait 2 months for the new vehicle, but that is more understandable.

Service rep Chris is knowledgeable, professional and friendly. Loaner vehicle was great and my car was ready when promised.

I purchased my new Q5 from John Villarreal. John was very knowledgeable on all Audi vehicles and did not try to pressure you into making a quick or impulse decision. He worked with his manager, Jesse Fletcher to ensure my needs and desires were taken care of.

Had a great experience with Patrick, he’s knowledgeable and not pushy at all. He patiently answered all of my questions and waited as I communicated with my husband who is currently in Iraq as this car is for him. The only thing I really wasn’t happy with was upon closing the deal the gentleman who is doing the paperwork was very pushy about buying service packages. I stated on more than one occasion that I did not want a service package as it wasn’t in my budget at the time. Instead of moving on to finish the paperwork he continually pointed out more packages. I caved and got the service package, which I have only myself to blame. I just started to feel that we wouldn’t move on if I didn’t purchase something. At that point I had been at the dealership for about three hours. I would definitely recommend Patrick if you are looking to buy an Audi.

I am in love with my new Audi Q5. My car was declared a total loss on Tuesday and I walked out of the dealership with a new car on Wednesday. The team went above and beyond to assist. It is traumatic to buy/lease a car under the gun when you had not prepared to be in car purchase mode. Nick Hill was patient and thorough. He walked me through the entire process, gave me a technology lesson (this car does everything other than wash itself) and even arranged for the return of the rental car that I drove in with. Today I had a follow up tech session with Jessica - she came to my home! Also a special shout out to William for his financial guidance. What a great team! You made this really painless.

Great experience. Patrick is very professional and was a pleasure to work with.

The service is always good, the work is always good, but I think they should better manage their fleet of rental cars. When a rental is promised for a repair, it should be there. I work and the last 2 times I've arrived, rentals were promised but not available. I had to get back to work and had a check engine light on and they were basically just like "sorry" we are too busy to look at your car & gave away the rentals to others.

Went in for a pressure check for coolant level. Determined that no leaks were present. Due to nothing being found, they waived the charge. Top notch customer experience.

I really enjoyed buying this car! Usually the process is a little stressful, but this was an entirely different experience. The car I purchased was used, but detailed to perfection. I really liked the salesman (Patrick Hoffman). He was quick to answer emails, and any questions that came up, no matter how trivial. The process went well, and I wouldn't hesitate to buy a car at Audi Hunt Valley. I love the car, and couldn't be happier. Thanks Patrick, and Audi Hunt Valley!

Our overall experiences with Hunt Valley Audi has been exceptional.

Audi Hunt Valley will leave you content in every step of the way. It is one of the few dealerships (I have been to many) which have a wonderful team and they do everything they can to help customers drive one of their products. Though we had few Audi dealerships that were close to our home but we chose Audi Hunt Valley due to its reputation and genuineness. Personally, I have come across many sales person all these years. However, Mr. Casey is one gentleman who stands out among all of them. It's to him and sales manager - Jesse, credit that my wife is driving Audi Q5 today. They both took care of me and my wife every step of the way. Casey offers unparallel customer service. My wife and I have made a commitment to this amazing individual for life. I wish him very best in life and hope who-ever reads this review won't hesitate a bit to go to this wonderful dealership and meet amazing personalities who are always willing to help and most importantly honest. - Sahil Devgan & Areej Khan

Great service from John V in sales if you ask for him he knows his stuff !

Great Service. Always willing to help. Ricky was awesome!!!

My 2013 Q5 has been serviced at Hunt Valley primarily since I bought it new. They have “adjusted” a terrible rattle in my sunroof three times in the first few years until ultimately they tore out the roof and replaced the sunroof track bc it was cracked on the passenger side front. Fast forward another year or so, and now I’m out of warranty, and the new track they installed is cracked in almost the same spot. Hmmm...a five year old car on its third sunroof frame!? Never even heard of something like this. So...their response was to charge me $1200 to fix the frame they just can’t seem to get right. Had this been the first issue and I was out of warranty I’d completely understand. Being they’ve tried four times now either it’s out of spec or they suck at fixing sunroofs on their own cars. Now I’m dealing with Audi USA to see if they can help fix what Audi Hunt Valley can’t seem to fix. We shall see but beware of post purchase issues with service. I always do these service reviews and they’ve had some good ones for sure, but it seems the bigger the issue the worse the service.

Nicholas was an excellent salesman who worked hard with me to figure out the best car, best financing options. The front desk woman was very customer friendly and made me feel very comfortable �� I didn’t like the pushing of all the warranties and pressure to finance them. It I understand part of the process..

Went with hopes of potentially buying an S4. Was immediately turned off by Baine who couldn’t have been any less helpful or disinterested in selling a car. When requesting to drive an A4 for comparison purposes, we were passed off to a different salesman.

These folks here are my absolute best. Went here to buy a car and their sales team was very accommodating to my circumstances. They weren't here to judge me, because my situation was less than perfect. The only thing Nicholas Hill and his team was interested in, was fulfilling all my car need.. And I sincerely did appreciate that... What a group of wonderful people at Hunt Valley Audi in Maryland.. Would definitely make my next car purchase from Nicholas Hill and his team in the near future..

Great place for your Audi vehicle needs.Excellent Sales and Service !

Exceptional experience. I pulled in to the dealership unannounced and without an appointment at 7:30 in the morning. The team took care of me and my car quickly and seamlessly and got me back on the road in 30 minutes.

I received several letters regarding the authorized service repair involving Air bag recall. Although it took a while to get the appointmnet, but Once I made the appointment everything went well.

Needed to see car, buy it and leave within an hour and they helped me get that done. Dealer fees were on $320 compared to other places it was low. The car has been cleaned and all maintenance including tires were done so I don’t have anything to do for next 18 months!

I went to the dealership for a recall on the wrong date(my mistake) but a very polite and professional service consultant, Ricky Gibson went above and beyond to help me to get the recall fixed that day. He gave me a time estimate and made sure to keep me informed about the status of the repair. Throughout the process he showed a great level of communication informed me personally when the repair was done. He exceeded my expectations. In my opinion he is a great asset for Audi of Hunt Valley. Thank you

We received a recall notice from Audi USA to address an issue with the passenger occupant detection system (PODS) on our 2012 Audi A6. This happened at the same that our vehicle warning system alerted us to a malfunction in the system. I contacted the Service Department at Audi Hunt Valley and explained the situation. I quickly received e-mails from Mr. Ricky Gibson and Ms. Tracy Hare confirming the appointment, as well as providing all the pertinent details of it. Additionally, I received a separate e-mail from Mr. Robert Schumann, Audi Maturity Manager, offering a complementary appraisal on our vehicle (which we respectfully y declined, since we plan to keep our Audi for a while longer!) Once we arrived to the dealership we were greeted with a smile by Mr. Matthew Hunt. He proceeded to get the necessary information to pull our car in for service and process our request for a loaner vehicle. We were offered an Audi Q7, which we liked very much and Mr. Hunt showed us some of its features, which we were not familiar with, but made our experience in driving the Q7 more enjoyable. The completion of the recall took longer than what they and us anticipated due to a part that needed to be ordered. This part was not provided with the kit to fix the recall, but Mr. Hunt was quick to confirm that it would be covered by the campaign (which was a very welcomed news). We were allowed to keep our loaner Q7 until the next day. Throughout the process, Mr. Hunt kept us abreast of the situation and their progress in completing the job. Finally we got our car back completing the fix without any further problems or delays. All the personnel we ran into while at the dealership seems to be happy and eager to greet you. They made us feel welcomed. I will definitely recommend this dealership to those desiring to have work done on their Audi’s by an authorized dealership.

The sales person was very knowledgeable. Enjoyed the experience.

Excellent customer service and everything was explained

Very diligent in communication and effort

Great experience from beginning to end. Even Saturday pick up

The best service and customer experience I’ve ever had.

Not a good experience. Purchased a 2017 Certified Audi Q5. Got it home, realized windshield was cracked, been getting the run around for 2 weeks. No follow up calls from management, sales rep goes 4-5 days between responses. Didn’t even gas up car when we purchased, got 1 key that didn’t work. Frustrated with the process, but the price was right. My advice, if you expect high standards of customer service, stay away.

Purchased a certified used 2017 Audi Q5. Got it home, noticed windshield was cracked, front and back end was dinged up. My fault for test driving in the dark but I expect more from Audi. Been getting the run around for 2 weeks on windshield replacement. Also, gave me a key that didn’t work, didn’t fill with gas, no follow up calls from anybody in management. No appreciation for customers. Price was right though.

The sales associate was very helpful and so was the entire staff. They listened to my needs and were able to get me the car that I wanted,

I went looking to by an Audi Q5. I worked with Patrick from sales who was very knowledgeable about all things Audi and responsive to my questions and concerns. I ended up with the SQ5 and could not be happier. I got a price that I am pleased with and a great SUV.

Seamless professional approach to buying a car. Business like and without nonsense or games. Significant discount offered without back and forth. Great experience end to end in Buying my A5.