
It's nice not to haggle over prices. Their prices are good!
-- Misty H.
They got me in my dream vehicle. They listened to what I wanted and I felt heard.
-- Eloni T.
Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour.
-- Tom D.
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Recent Reviews from Audi Hunt Valley
5
Very efficient and polite treatment.
Marf Grabbs
May 16, 2022
4
Vehicles were ready when we arrived to test drive. Process was quick and pricing was as discussed.
Joseph Kadjeski
May 12, 2022
5
Dealer worked with my tight schedule to complete the transaction and get the car ready. Setting up appointment to go over the tech components.
Janet Herbert
May 11, 2022
1
I bought a new car from Audi Hunt Valley from a neighboring state. I traded in another late model vehicle and paid $10k over the MSRP as they had a car that I wanted. Before the car was delivered, the finance manager made several urgent calls to me and sent me invoices for various packages that he aggressively tried to get me to buy. Having bought many-many high-end new cars, I knew what I wanted, but that did not stop the hard sell or my having to ask that the charges be taken off the sales orders couple of times and then was even stuck with a $640 that I didn’t want and had no use for, but I wanted to get the deal done and I didn’t have any more time to spend on the issue. What I really wanted from the finance manager was my auto registration and license plates sent to me and the transfer of the old car completed. Two months latter my temporary tags are expired, and I still have no registration and I live in a state and town where tickets are aggressively written for no registration anytime you park in public parking. I send several emails to the finance Manager, the salesman and the sales manager and left multiple phone messages over a week and absolutely no response from anyone. Yesterday I received a notice from Chase Auto that my old car is about to be repossessed and they refer me to a law firm handling the matter. I put a call into Tony the General Manager and receive no response. What can I do? I’m at a total loss? I have never dealt with an organization so devoid of customer service, so incompetent and so done with you as soon as they get all the money they can from you in their “deal”. Stay Away!!!
craig mitchell
May 9, 2022
1
I bought a new car from Audi Hunt Valley from a neighboring state. I traded in another late model vehicle and paid $10k over the MSRP as they had a car that I wanted. Before the car was delivered, the finance manager made several urgent calls to me and sent me invoices for various packages that he aggressively tried to get me to buy. Having bought many-many high-end new cars, I knew what I wanted, but that did not stop the hard sell or my having to ask that the charges be taken off the sales orders couple of times and then was even stuck with a $640 that I didn’t want and had no use for, but I wanted to get the deal done and I didn’t have any more time to spend on the issue. What I really wanted from the finance manager was my auto registration and license plates sent to me and the transfer of the old car completed. Two months latter my temporary tags are expired, and I still have no registration and I live in a state and town where tickets are aggressively written for no registration anytime you park in public parking. I send several emails to the finance Manager, the salesman and the sales manager and left multiple phone messages over a week and absolutely no response from anyone. Yesterday I received a notice from Chase Auto that my old car is about to be repossessed and they refer me to a law firm handling the matter. I put a call into Tony the General Manager and receive no response. What can I do? I’m at a total loss? I have never dealt with an organization so devoid of customer service, so incompetent and so done with you as soon as they get all the money they can from you in their “deal”. Stay Away!!!
CM
May 9, 2022
5
Dropping off my car and driving off in a loaner was quick and easy. Pick up was just as easy.
Bill B.
May 7, 2022
5
I took my car in for scheduled maintenance and also had two small problems, one of which I didn?t expect them to be able to identify. To my pleasant surprise both items were resolved. They know their cars and how to care for them.
George Reynolds
May 5, 2022
4
Felt they rushed the buying process. Also the detailers ruined my owners manual by getting it wet. Dealer refused to replace it.
Dean Davidson
May 4, 2022
5
Prosper was great to work with, as was William with the financing and Jessica with technology. Thanks everyone!
John Lawson
May 3, 2022
5
Bought a Q3 this week. Everyone involved was friendly and professional. This is the 5th Audi we have had in our family so I am very familiar with their Service Department and really don't know how they could be better.
Ted Hartka
Apr 29, 2022
5
Great service as always. Very customer friendly.
Russell lusby
Apr 29, 2022
5
Good recommendation are only given to Good works, I appreciate the effort of Mrs Emily Alison for helping me work from home mostly in this corona pandemic era. I am making an amazing profits, after investing now making 9,900$ on a weekly basis, All thanks to Mrs Emily Alison you can contact Emily via: WhatsApp number: +1(434) 373‑2110 Email: emilyalison691@gmail.com
Refentse J Gaotlhope
Apr 29, 2022
5
Customer service is good. Overall I always have good experience. Never had issues. Highly recommend.
Deepma Adhikari
Apr 25, 2022
5
Great customer service! Thorough on all information provided.
Lena Decker
Apr 24, 2022
5
I really enjoyed the car buying experience at Audi Hunt Valley. I saw an Audi Q5 online at the dealership which appeared to be what i was looking for and i was in a bit of a hurry to find another car. Contacting the dealership looked easy to do online but i doubted i would even get a response from anyone. To my surprise Dave Kuchta responded right away telling me more about this vehicle. I requested an appointment for the next morning as soon as they opened. I went in, saw Dave, quickly got a test drive, loved the car and proceeded with purchase. Everyone was very helpful and the whole process went smoothly. They really operated as a well oiled machine.
stuart
Apr 24, 2022
5
Excellent! Service promised the car would be ready in 1 1/2 hours and kept its promise. Courteous and informative regarding my car's needs. I would definitely recommend this Audi dealer.
Douglas Colbert
Apr 24, 2022
5
Consistent with my previous experiences, the service team at Audi in Hunt Valley was awesome. Courteous and professional. I waited for my car this time and the waiting area is spacious and relatively quiet.
Michael Porter
Apr 23, 2022
5
A difficult to find model ordered, delivered and maintained all very well by great staff at Audi Hunt Valley.
Albert Counselman
Apr 22, 2022
1
Horrible customer service! I called twice to the parts department and was placed on hold both times. The first time being on hold, lasted for almost seven minutes. I hung up and called back 15 minutes later only to be placed on hold right away.
Robert Sipes
Apr 21, 2022
5
Great car buying experience and no games - from the first phone call through signing the paperwork. Everyone we interacted with was exceptional. Special thanks to Morris Gibson for providing outstanding service.
Jennifer C. Elkonoh
Apr 20, 2022
5
It is always a pleasureable experience at Audi Hunt Valley. I know that any work that needs to be done , will be done correctly. The staff there are always pleasant and accommodating and I know that my vehicle is in good hands!
Frank Deluca
Apr 20, 2022
5
Customer service was excellent. Billing was explained and military service honored.
Kevin Wilson
Apr 16, 2022
5
The entire experience of purchasing my car was clear and very simple. Baine Childress was my contact person throughout the process. He was always available to answer questions and he made buying simple. I?m from out of state from the dealership which added some additional paperwork. It was all well organized which made it clear about the next steps in the registration process in my home state. I never expected that purchasing a car on line would be so easy and enjoyable! All the associates that I dealt with were truly wonderful- Baine, Scott and Jessica!
Robert Cataldo
Apr 15, 2022
5
Great service from Lindsey Knight. She was very helpful from the beginning. She assisted me with receiving a loaner and additionally she reached out to the Warranty I have and worked to complete the work based on my warranty. She also kept me informed on the work performed on my A6 as it progressed.
Jerod Person
Apr 15, 2022
5
Prompt, courteous, professional, communicative, quality. Yes...these are adjectives to describe both the team members and service delivered over at the Hunt Valley Audi Service Center.
Nestor Zabala
Apr 11, 2022
5
I worked with Morris Gibson and he was a complete professional and very ease to work with. All around good guy!!
John Brinster
Apr 6, 2022
5
We love working with David Kuchta. This is the 7th car we have purchased from him. We ordered the car in The summer of 2021. It did not arrive until March, 2022. Throughout the wait, he kept us informed of our car?s progress.
Elizabeth Jacobs
Apr 5, 2022
5
I worked with Morris Gibson and he was a complete professional and very ease to work with. All around good guy!!
John Brinster
Apr 4, 2022
5
Purchased a new e-tron and the process was very smooth. Great customer service!
Richard Cherry
Apr 2, 2022
1
**BOOM** Now that I got your attention please stay away from this dealership as they sell cars that have many underlying issues. Don’t be fooled by the “alleged” comprehensive inspection. I bought a 2021 SUV that unfortunately has many issues which would/should have been discovered if properly inspected. BEWARE…those reading this might experience this and some might not but let me tell you I wish & pray I knew about this company’s values BEFORE I purchased my vehicle. It’s true they do communicate well and have “no hassle” prices, so the salesman just has to be nice and professional to make a sale (which my salesman was) however the issue is their vehicles are sub-par/garbage. I learned my lesson the hard way and I will NEVER patronize another AutoNation dealership in my life!
Nathan Osborne
Apr 1, 2022
5
I was in the shop for the first time yesterday. staff was friendly and courteous. Repairs were taken care of, and a loaner was made available.
Darlene Cox Graves
Apr 1, 2022
5
Every time I come to Audi in Huntvalley they always take care of me they always take care of needs every time there?s an issue with my car they make sure that the issue is straight even if I have to continue calling them back to make sure that something gets done they get done be kudos to Matt but kudos to Lindsay big kudos to crispy kudos to Tracey big kudos to Chelsea big kudos to the entire staff that?s their
India Dupree
Apr 1, 2022
5
I have always been pleased with the service. I usually deal with Chris for my service. He is always very professional and works hard to answers all of my questions/issues about my Audi.
Julie Szymaszek
Mar 30, 2022
1
I noticed a missing rear floor mat. Apparently someone didn't put it back after vacuuming or they needed one for another vehicle
Yelbom Yelbom
Mar 29, 2022
5
Greatest car buying experience that I have had yet with a Baltimore dealership in the 20+ years of buying cars. No dealer games with a great priced pre-owned A4 that has been well serviced. My trade offer was great as well as an easy financing process and deal closing. My sales rep Tae Vian, sales manager Jesse and finance manager William respected my time and made it a smooth easy transaction for me. I highly recommend buying from Audi Hunt Valley!
Richard Gohlinghorst
Mar 29, 2022
5
The service department is the best I have ever worked with. Everyone there works to exceed expectations in all areas. I had not requested a loaner but when additional repairs were required they worked to find me one.
Elaine Borrison
Mar 28, 2022
5
Service is efficient and good. Easy to make an appointment and also to get a loaner if needed.
Carey Thomasian
Mar 26, 2022
5
THE WHOLE SALES TEAM WAS FRIENDLY AND VERY HELPFUL IN OUR LEASE OF A 2022 AUDI Q3.
William Decker
Mar 25, 2022
5
Chris was fabulous...saw my reaction to my error in not reserving a loaner vehicle and got me services and out in great time while I waited. Thank you Chris!!!
Marta Guzman
Mar 24, 2022
5
I was referred to Nick Cohen to buy a used car and boy am I glad I found Nick and his team at Audi Hunt Valley. They were extremely helpful in finding a car which met my current needs and they always made me feel like a V.I.P. everytime I walked into the showroom. Nick was patient and was attentive to my budget as well as the bells and whistles I wanted. The financing process was painless and they made sure I received the best possible term. Thank you Team Audi and especially Nick for putting me in the perfect car!
Kathleen Dorsey
Mar 24, 2022
5
Best and easiest car buying experience ever! Baine and the rest of the team were great to work with. We purchased from out of state for our daughter and they made it all seamless!
Tori
Mar 23, 2022
5
Best and easiest car buying experience ever! Baine and the rest of the team were fabulous. Highly recommend this dealership and Baine if looking for a vehicle!
Tori
Mar 23, 2022
4
Went in for a recall service but decided to include the 40k mileage service too. The technician was quite nice and professional. They also provided a loaner vehicle to help me get around as the service took 3 days to complete. I would have give 5 stars except that the cost was rather steep which is to be expected at a premium dealership, but I was treated well.
Ademola Ademola
Mar 22, 2022
5
The entire Audi team was so great to work with! I couldn’t be happier. Seth has the patience of a saint and went the extra mile working with me! Thank you, thank you!!
Amy Miller
Mar 19, 2022
3
While all the services had been performed there was a lack of communication as to when the car was available for pick up.
Juergen
Mar 18, 2022
5
The service manager was quick, friendly, and accommodating! Highly recommend Audi Hunt Valley for all of your service needs!
Edgar Ortiz
Mar 18, 2022
5
Always excellent, prompt, courteous service
Gwendolyn Jones
Mar 17, 2022
5
Nic and the rest of the staff are great! I highly recommend this dealership.
Barry Silber
Mar 17, 2022
5
Quick and fast Very clean service department and staff was very friendly
Mark Lippy
Mar 17, 2022
5
Awesome team at Audi of hunt valley!! Special thanks to Nicholas Cohen! I've had the pleasure of working with him on two separate occasions and both were dream car purchases for me! Nicholas helped make both purchases easy and successful!!!
Devin Mitchell
Mar 16, 2022
5
Staff was absolutely amazing beyond words and helpful in my situation with my car. Strongly recommend them.
Andrew C
Mar 14, 2022
2
Recently graduated from college and started work, and finally saved enough money for me to buy a car. I purchased a 2018 Jeep from Audi Hunt Valley about 8 months ago from today, and the experience in purchasing was great. They were helpful with purchasing the car, got a test drive, and helped me along the way. The problem came after I drove off the lot and had a nail in my tire that had been filled but we agreed when signing my papers that they would replace the tire at no cost to me. We exchanged emails for weeks to schedule an appointment at another location and then they just ghosted me, no follow up after i’ve called multiple times and left voicemails with different sales people. I recently wanted to know what was on my warranty with the car and got connected with the sales team who transferred me to the finance department who I left a voicemail multiple times with and never got a call back. It’s been weeks since I’ve tried calling because every single time I call and leave a voicemail giving them a call back number, email to contact me they never do. This wasn’t the experience that I wanted when purchasing my first car, and do not believe I would go back to them after this experience. I’m in sales and know this isn’t how company sales reps or teams should operate.
Xzayvier M
Mar 12, 2022
5
The employees at Audi in Hunt Valley are very respectful and courteous. They make sure that customers a comfortable and understand everything that is being done to the vehicle. I was called several times with updates on the progress of my car and before I got off the phone I was asked repeatedly do I have any questions, was what I explain clear and did I understand. I felt very comfortable with the workers because they where very sincere. I give them 10 stars all the way.
Shannon Washington
Mar 12, 2022
5
Fast an reliable. Very organized sales and service departments
Danielle Freiji
Mar 10, 2022
2
Casey was friendy during the sale. After the sale he is unresponsive. We thought we may have left something in the car and asked him to check for us. He said he would but never returned calls or emails. Finance person Scott was friendly at first until we declined to extended warranty then his whole attitude toward us changed and he continued to try and push warranties on us. He won't return emails either. Its been 3 weeks according to him we are to make our first payment in 10 days but we have no statement. I asked him to look into it. I got nothing back. Poor service after the sale. Service department is great though.
Ken
Mar 10, 2022
3
I have purchased a brand new Audi Q3, but I am not in love with the car. It is of no fault to the specific dealer, unfortunately, a neighboring Audi dealership assured me that there would be Automatic start included on the car and also a heated steering wheel; yet, neither are features of this luxury brand. Once this year is over, I will turn the car in to go back to my Jeep; which is not a luxury brand, but included all the bells and whistles as a baseline for the vehicle. Also, pricing was overall cheaper. What 2022 doesn't have Bluetooth for music, and forces you to use an auxiliary cord?! (All things I learned after I purchased, but was assured it was only features of a specific model, and not all)
Ayana Chavis
Mar 9, 2022
5
I live in Atlanta, Ga. I made my purchase of my brand new Audi S6 over the phone with Seth. He was extremely professional for the entire transaction. I would recommend this dealership to anybody in the market for an Audi. Thank you guys so much!
Josh Kreisberg
Mar 7, 2022
5
Baine was great to work with. Helped me evaluate my options and guided me through the purchase process. The experience was quick and easy.
Rob Prevatt
Mar 5, 2022
5
Great service always. They are friendly, respectful of your time, give you a loaner so you can go on with your life while the car is serviced, honest and provide great communication. Would go anywhere else to have my car serviced.
Fernando Mena
Mar 5, 2022
1
20k above msrp for an RS5!! Reported to Audi Germany.
zakari GHACHI
Mar 4, 2022
5
As an out of town buyer, Morris Gibson made this experience a pleasure. Doing the paperwork with William Taliaferro was my easiest car buying paperwork experience.
Kezzy
Mar 4, 2022
5
Customer service was very efficient & courteous. Very satisfied with the repair.
Hartwig Balke
Mar 3, 2022
5
Had a great experience at Audi Hunt Valley, and I'd recommend them to anyone looking for a new or used Audi. My salesman, Baine, was informative, professional but personable, and made the entire process easy... not pushy at all. I found an A5 online, but it hadn't been inspected or detailed yet. Both Baine and his manager did a great job of setting expectations about how long it'd take for the car to be test-drive ready. When I did test drive the car, Baine was upfront about the work that had been done so far, and what was left. Once I decided to buy the car, the interactions I had with the entire staff were pleasant, and the negotiation process felt fair and went smoothly. Prices on new and used cars are hight right now, but I felt like where we landed was fair for both parties. If I decide to buy an Audi for my next car, Audi Hunt Valley is where I'll start looking.
Brandon Fleming
Mar 2, 2022
5
Great experience, per usual. Lindsey was awesome to work with and kept me updated on the status of my car. I used to fear going to the dealership for service, but not any more!
Mike Deming
Mar 1, 2022
5
I.had a great experience and car was delivered as promise.
Gary Richberg
Mar 1, 2022
5
Tire pressure light came on, found out a nail in Tire had it removed and patched less than 1 hour
Colts fan#12
Mar 1, 2022
5
Went to the dealership for routine maintenance and greeted me promptly. They were very efficient and communicated well throughout the process. They were also able to deal with a last minute scheduling change due to some weather related issues.
Jason Gensburger
Feb 28, 2022
5
Had the pleasure of being helped by Mr. David, and the entire experience was great from start to finish. He was very knowledgeable, answered all of our questions with ease, and made the car buying process so smooth. The entire staff was pleasant and very accommodating, especially when it took longer than normal for the detail to be completed. I appreciate that there was no rush on their end, and we were very satisfied with the end result. Thanks for taking time and treating us like valuable customers from the moment we walked through the door!
Shaunise Wise
Feb 27, 2022
4
The service advisor was excellent. Unfortunately, even though I’d made the appointment for 2 Audi recalls with details in advance, none of the parts had been ordered and my service appointment lasted five days. I am glad I asked for a loaner and even more grateful that a loaner was available as it seems I was the last one to get a car that day. I still have one unresolved issue with the recall service that was completed and hope to get that resolved this week. I’m sure part of my experience is due to the number of recalls happening to the volume of cars and the current auto industry in general.
barbara plunkett
Feb 26, 2022
2
Made appointment for Audi Q5 warranty work. Was told no loner cars were available. Agreed to drop car off and was informed that work should be completed in two hours. Unfortunately work was not completed until seven hours later. All Audi personnel were polite, but the delay was very disruptive to my day and I was not able to pick the car up until the following day. This is not the kind of service one should expect from a premium car dealership.
Charles Cruse
Feb 24, 2022
5
Awesome service! They whole team is kind and friendly!!
Angel Corbett
Feb 24, 2022
5
Great staff and customer service, very knowledgeable personnel, and document signing was pretty quick as well.
Nydia Rawls
Feb 24, 2022
5
The Service Staff is always helpful and explain everything in detail when you drop it off and pick up your car. The work done by the maintenance crew is always superb. Sometimes getting an appointment takes a while since they are booked up for weeks but that just goes to show how reliable and trusted Audi Hunt Valley is. We look forward to more years of Audi ownership ahead.
Dennis Minor Jr
Feb 21, 2022
5
Always a pleasure
Nancy N
Feb 21, 2022
5
My service provider, Chris, was super helpful. He kept me in the loop the whole time and helped to get my Q5 repaired quickly and efficiently
Stephanie Boddiford
Feb 21, 2022
5
Top Notch experience. Surpassed my expectations. My salesperson was attentive, informative, knowledgable and always polite
Robin Sakin
Feb 21, 2022
5
Professional and very efficient. My appointment was handled at the exact time. I was told how long the repair would take. The repair was completed as promised. They also washed my car. The service crew was friendly and the waiting area was very clean and comfortable.
Joseph Foss
Feb 21, 2022
5
Baine Childress is the go to guy if you need to buy a car . Great service ! Straightforward transparency throughout the process.
selvin sanchez
Feb 18, 2022
5
This is an amazing team and great facility. I am so happy with my Audi that I purchased from this dealership!
Greg Reich
Feb 18, 2022
5
I had a great experience with Mr. Gibson. From the test drive to the final signing, Audi Hunt Valley guided me and made my purchase smooth & simple. They have been readily available for any questions I’ve had since I drove off the lot. I’m very happy with the purchase.
Roland
Feb 18, 2022
5
Seth was awesome, Overall a wonderful experience even with a few issues I had myself they called me down and help me out every step of the way
Ray Malone
Feb 17, 2022
5
Good customer Service and professional.
Lyn Poin
Feb 16, 2022
5
Appointment for oil change was pleasant experience. While that took place they said there was a recall update for 3g upgrade to 4g. All work was on upgrade was explained and tested while I was in my vehicle with technician. Explanation and communication was the best experience that I did not expect. Kudos to the staff.
Peter Kimos
Feb 15, 2022
5
Very happy with my experience here. Everything felt very up-front and transparent. Between the set pricing and no high pressure tactics, it was truly pleasant and I love my car!
Judy O'Connor
Feb 14, 2022
5
Baine and Jesse were great. For someone who stresses about the car buying process, they made it quite a pleasant experience.
Allison Adle
Feb 14, 2022
5
Awesome experience
Marc-Arthur Berrouet
Feb 12, 2022
5
Have taken my vehicle a few times there and they've been very professional. Nothing but positive too say. Would bring my vehicle here again in the near future. I wish they had a loaner car for my convience, that would be my only complaint.
Steven Black
Feb 11, 2022
5
Atmosphere was comfortable, service advisor was friendly and efficient. Recall items were handled quickly and without pressing for upgrades.
Ted Friel
Feb 10, 2022
5
I had an extremely positive buying process with the Audi Hunt Valley team. Our salesman Casey was extremely attentive and kept us up to date with the status of our vehicle. I would definitely purchase from them in the future.
Lucius Smith
Feb 9, 2022
5
Great communication
Italo DeSantis
Feb 7, 2022
5
Found my car on AutoNation.com. Car was located almost 6 hours away. Both Sales Managers Jesse & Glenn did a great job getting the details sorted out. Signed all my paperwork at a local AutoNation dealership and I was able to pick up my car at yet another AutoNation dealership minutes from the airport. Beautiful 1-Owner CarFax Car. Great network of dealerships & Great professional know-how. Thank you from Central New York
Bill Fox
Feb 7, 2022
5
The sales team transported the vehicle I was interested in from one of their locations an hour away on the same day. Best car purchasing experience I ever had.
Steve Riccio
Feb 6, 2022
5
Blaine childress is a great salesman that really makes the process pressure free and simple.
Chris Leupold
Feb 5, 2022
5
Excellent service! All of my questions were answered and the exact car I wanted was found for me.
Alison Pryor
Feb 4, 2022
1
Do NOT come to this Audi Hunt Valley! After 40+ years of driving luxury cars, this "service" center has been the worst experience I have ever encountered. My car maintenance signal came on, so I scheduled an appointment for oil maintenance. After scheduling my appointment on 1/25/22, I received at least one-two emails EVERY SINGLE DAY for nine days. When I arrived for my appointment this morning, the person who had emailed us constantly did not want to help and directed me to see someone else. After the oil maintenance was complete, I left the service center but then noticed that the signal was still on and not reset. I returned back to the center immediately and asked the staff to reset my signal since the maintenance was complete. They told me that there is a "new Audi USA policy" to charge $44.95 to reset the signal because it was a "technician fee." In my entire life of going to various automobile service centers, I have never had to pay a fee to reset my maintenance signal. None of the staff offered an adequate explanation or wanted to take responsibility for this. When I told them that I was going to contact Audi USA and other Audi service centers to see if this was indeed a "new Audi USA policy," they got nervous and waived the fee. It took less than one minute for them to reset the signal. And yet they were going to charge $44.95 for a technician fee! I later called other Audi service centers in Maryland to check, and they said that there is NO Audi policy to charge $44.95 to reset the signal and that this fee is only being done at Audi Hunt Valley. Needless to say, I will NOT be coming to this service center again. You will be better served going elsewhere.
David Chen
Feb 3, 2022
5
I would definitely recommend an apt with Morris while planning to buy your next car at Hunt Valley dealership. Morris took the time to show us all the features of our Q5. He answered all our questions, got the paperwork rolling. He made every effort to make buying our car simple and easy process. Jessica is very knowledgeable and patient with any technology questions you may have. Morris & Jessica are a great team.
Suraj Surawkar
Feb 1, 2022
5
Chris does an excellent job. We have worked together for years and his service and the service by Audi of Hunt Valley have always been outstanding.
Jeff Lime
Feb 1, 2022
5
I have purchased 4 Audi vehicles from this location and have always been impressed by the outstanding service I have received. The service personnel are capable, considerate, and kind. They call with updates about my vehicle and the Audi loaner is a bonus.
Jackie Kraft
Feb 1, 2022
5
Couldn't be a more pleasant experience.
David Churchill
Jan 29, 2022
5
The staff is always friendly and helpful. They work to resolve any issues I may have. My car is usually finished before time stated
Tamekia Lowery
Jan 29, 2022
5
Customer service rep was very professional and friendly
Sean Rock
Jan 29, 2022
5
Once again I've had one of the best vehicle purchasing experiences from an Autonation dealership. These guys are awesome in every way.
Russ Ellis
Jan 27, 2022
5
Excellent service
Ashley Mannino
Jan 25, 2022
5
great experience and great service. Impressed by the attention to detail in dealing with my car and the video analysis of my vehicle following multi-point inspection.
rgrantham08
Jan 23, 2022
1
Nick Cohen is a pretentious jerk. He doesn’t know what he’s doing and takes zero responsibility for his lack of professionalism. I’ve never been treated so poorly at a dealership. Management did absolutely nothing to rectify the situation and did not even seem to care their salesperson treated the customer with such disrespect. From the moment we walked in the door nick cohen was rude and disrespectful. He has an “I’m better than you” attitude and he’s unapologetically rude and deplorable. I will NEVER recommend or frequent this dealership because of him and how my family was treated.
Nathan Famolaro
Jan 23, 2022
1
AVOID AT ALL COST!!!! Your salesman nick cohen sucks at his job. He was so disrespectful and rude to my wife and I. Not once did he try to apologize or take responsibility for failing at his job. The way I was treated as a second class citizen in your dealership was disgusting. For him to look at me and say “the cars out of your budget” was so rude and disgusting. He doesn’t know what I make yearly. Nor does he know how much money I currently have in the bank. He is a deplorable human being and he’s lucky he didn’t receive a black eye. I’ve never been treated so terribly in a professional setting than I was today at your “prestigious” dealership. You have a disgusting, piece of garbage human on your sales floor and if that man was outside of your dealership and treated me the way he did, he would’ve been clocked in an instant.
Nathan Edward Famolaro
Jan 22, 2022
5
I am a repeat customer for servicing my wife's Audi Q7 at this dealership. The repairs are always complete and the car returned clean. They also coordinate for rim repair. My wife loves curbs. The rim repair service this dealership uses repairs the rim to a condition where you cannot tell it was ever damaged. In my opinion, the price is super reasonable.
John Kalainov
Jan 22, 2022
1
I had a good experience, who doesn't when buy an audi. I can say that about the service was a bit less appropriate. They had only one key and their answer was only NO to any question I had. I get it the there is a shortage of micro chip for the fob, what about the 3 key that come with new audi the plastic one. They a list could have done something better. Car amazing service not really. You guys are selling audi no honda or toyota that actually have better service than you.
Massimo Conocchioli
Jan 21, 2022
5
Chris Becker is a great service advisor. I was very pleased with the entire process.
Michael Sicher
Jan 20, 2022
1
I waited weeks for my scheduled first oil change and tire rotation. Dropped my car off at 8:30am and didn’t didn’t get it back until the following morning! Took them over 24 hours to do a simple oil change and tire rotation! To top it of I get my car back with scratches on the hood and a damaged wheel. I also had a warning light come on because they put too much oil in while performing my oil change, I had to return to have that fixed. To top it off I was promised they would cover repairs due to the scratches left on my hood and wheel but now the service writer and upper management are not returning text or calls.
Daniel Alban
Jan 17, 2022
1
Terrible. The salesman was incredibly condensnding. Will absolutely never go there again. Other salespeople may be better but our experience was significantly below expectation. I can't express how poorly we were treated.
Vaughn Kenny
Jan 14, 2022
5
My scheduled annual service appointment was very prompt. Upon being greeted by the courteous Service Representative, I was introduced to the comfortable Customer Lounge that was fully stocked with a variety snacks and refreshments, and a big screen TV. Shortly thereafter, my car service transaction was completed as I was greeted with, a surprisingly, full complimentary car wash!
Frank Watson
Jan 13, 2022
5
Great communication, convenient drop off/ pickup, and prompt turnaround.
Brandon Thomas
Jan 12, 2022
4
First time using this location for my services, and everyone was nice !! I even bought a hat from the merchandise store!!
Melissa Saunders
Jan 11, 2022
5
I worked with Chris at Audi Hunt Valley to purchase my 2018 Q5. The service was great! Thanks again Chris!
Al Passarella
Jan 11, 2022
5
Great experience and very friendly service department
Mark Lippy
Jan 10, 2022
4
This place was great! Found the car on Craigslist, contacted them, then went to test drive the car the next day. The guys were helpful and thorough, and answered any questions I had. We were even offered snacks and drinks while we were waiting. The only thing that could have been better was giving me detail about the car while I was checking it out. I know everything about it was posted online but it would have been nice to hear some things about it while I was looking at it in person. Otherwise, it was great service.
Dana Laura Peral
Jan 10, 2022
5
The level of service from the sales team to the service team has been exceptional. Everyone has been incredibly friendly and patient with my questions. I have never felt taken advantage of and will continue to get my service here. The drop off was quick and easy and they kept me informed of the status of the service and estimates in completion times. The pick up was even quicker and they reviewed the data with me from the service review to keep me informed of any upcoming needs for my vehicle. I would recommend Audi of Hunt Valley to everyone!!
Layla A Shields
Jan 6, 2022
5
Great service, professional and experience. Matt greeted me when I arrived and overall the service was a good experience
Joy Saiontz
Jan 6, 2022
5
Vehicle was in for scheduled service. An appointment provided within a reasonable time frame, about three weeks. Tire were rotated and fluids changed. Vehicle maintenance was completed. Very satisfied with service and would recommend this dealer to a friend.
Herbert Vandervall
Jan 6, 2022
5
Sales Person Dax Brooks and his entire Audi Hunt Valley Team are the best. They made the purchase of my new Audi a pleasant experience.
Patrick Foster
Jan 3, 2022
5
The sales rep worked hard to find a vehicle that met my needs, amidst an inventory shortage due to chip supply. He was in constant communication, and was very helpful.
Mark Vanderzyl
Jan 3, 2022
5
Excellent service from the first email contact through purchasing, delivery and continuing after the sale. Baine Childress was extremely professional, enthusiastic and knowledgeable about the brand. I would highly recommend this dealer and sales associate to anyone in the area or beyond.
Tim Unglesbee
Dec 29, 2021
4
David was very nice and pleasant to deal with. Overall, it was a pleasant experience
Nick Ngo
Dec 27, 2021
5
My service Rep, Chris Becker prioritized getting my car fixed during busy holiday season. I was exceptionally happy with efficiency and outcome of the service that was completed!
Matthew Marynowski
Dec 23, 2021
5
We had a great experience from the time we walked in, to driving away in our new car. David Kuchta went out of his way to locate the exact car we wanted and bring it to Hunt Valley. It was a pleasure dealing with Dave and the entire staff. Many thanks.
Nacee Watson
Dec 18, 2021
5
What an awesomely pleasant and easy way to buy a vehicle. My sales person Dax Brooks applied zero pressure throughout the process. In addition the entire Auto Nation team was most concerned I was comfortable in my decision. In closing the attention and time spent after the sale makes my choice free from buyer's remorse!!!
Tyrone Ward
Dec 15, 2021
5
Great customer service
Karen Caplan
Dec 11, 2021
5
Great car buying experience! Friendly, helpful, efficient. Dax Brooks on the sales team was amazing. Highly recommend Audi Hunt Valley.
W. Chad Hembree
Dec 8, 2021
5
Superior customer experience. Morris, Glen, and William were professional, transparent, and courteous during my entire dealership experience. Thoroughly impressed and highly recommended.
Thomas Chow
Dec 4, 2021
5
My service advisor Chris Becker is the most knowledgeable automotive advisor I have ever worked with as well as professional and easy presentation skills
Larry Royster
Dec 3, 2021
5
Man, such a better experience than we had with the previous ownership! The old ownership couldn't get out of their own way, always felt like the service people didn't really know what they were doing or what was going on. There was no familiarity with the vehicles they were working with, scary. Auto Nation has changed this dealership from bad to really good in my opinion. I had to get some work done on my vehicle, stuff that might have been a little out of the mileage to where they would cover the costs, they stepped up and covered all costs because they felt like it was the right thing to do, wow! This type of customer service is not something that we were used to with the old regime. Bravo Auto Nation, you have a customer for life!
Jason McCliment
Nov 26, 2021
5
Very honest. Nice comfortable waiting area.
Albert DellaRocco
Nov 23, 2021
5
Very smooth purchase experience with Casey! We knew exactly what we wanted, and having had some less-than-stellar experiences with other dealerships when trying to find our preferred model, this place stood out. Straight forward from the very first call…we were happy to drive up from Virginia to give them our business.
Jennifer Koerner
Nov 17, 2021
5
Prosper and the rest of the team at Audi Hunt Valley were FANTASTIC! Extremely knowledgeable and helpful and I was so pleased with my whole experience and purchase.
Brianna Griffin
Nov 16, 2021
5
Audi Hunt Valley is Awesome! I purchased a 21’ Allroad there and every service has been an enjoyable experience. The service department is professional and work to fix any issue you may have. I will definitely recommend to everyone.
Mitch Allen
Nov 12, 2021
5
The staff at Audi Hunt Valley were super helpful in facilitating our recent car purchase. Such a smooth process from having my trade-in valued, test-driving the vehicle we were interested in, explanations of financing options, a walk-trough of and assistance to set up personalized features, and ultimately driving off the lot with our new certified pre-owned Audi Q7! We worked with Baine primarily, but each team member we dealt with was professional, courteous, and personable - making the experience so enjoyable and stress-free!
Kelly Valla
Nov 12, 2021
5
Original: I bought a used car from Casey Clark and everything was quick, easy, and professional. I was treated respectfully and wasn't hassled or given the run around. Thank you.
Darran Kelinske
Nov 11, 2021
5
Always an excellent experience with Audi Hunt Valley Service Department especially with Eric.
Kelvin Yee
Nov 9, 2021
5
Fast friendly service. I had several things done to the car which the service person said would take about two and half hours. A little over an hour later the car was finished.
Bob Dickerson
Nov 9, 2021
3
Went to visit. They were friendly and did the job. Not very enthusiastic, it was like they were going through the motions. I suspect it was because we tried to be transparent about what our needs were. They were very clear that they had very few xlcars to meet our need and that they couldn't get any. As well, they said that people buy an Audi don't really care about the price. Their leasing rate was very very high. If I was going to buy an Audi and didn't care about price, I would go back. However if I was buying an Audi, I would search for better pricing through a leasing agent.
Zale Tabakman
Nov 8, 2021
4
Very good experience. They are very professional a d helpful
Zale Tabakman
Nov 6, 2021
4
Nice and friendly place.
Zale Tabakman
Nov 6, 2021
1
We traded a car in with them 3 weeks ago and bought a brand new vehicle from them. The vehicle that was traded in was never paid off by them. They insisted they can’t get in contact with the other bank to get the pay off letter and want me to do their job for them and get them pay off letter. Funny thing is I called the bank and got right through. It’s now a month since I posted this. I sent emails and left messages for the management team still haven’t heard back. I have a new issue now my tags was never transferred from my trade in to my new vehicle. I know have an insurance lapse with MVA and suspended tags because of this.
Alex S
Nov 6, 2021
5
This was my first time buying a car here and I must say - I will be back. They were super friendly. No long wait, they got straight to the point. Keep up the good work!
Rayns R
Nov 5, 2021
1
Audi sent me a high "AutoNation Certified Offer for your A4" after giving them my VIN, mileage and pictures. Then, when I came in, they kept me there for a long time and lowballed me, saying brakes needed work or other made up reasons. Very dishonest.
Justin Barcroft
Nov 1, 2021
5
Great process for buying a 2018 Q5 Always good service
Arthur Walz
Nov 1, 2021
5
Professional and courteous.
Greg J
Oct 26, 2021
5
I love my service advisor, she makes me feel comfortable leaving my car. Dropped off for my first real service recently, and patiently waiting to pick it up.
Michael Kearney
Oct 9, 2021
5
Outstanding service for the last 11 years that I’ve owned an Audi. Friendly, professional, and honest. And the loaner service is really convenient. I could not ask for better service. Absolutely worth the cost.
Fernando Mena
Oct 9, 2021
5
The service personnel are very professional, and the work done is always high quality. The cost is generally higher than outside service, but you are paying for their expertise which in the long run saves time and money. My only area of dissatisfaction is the $50.00 fee to clear service codes (other than oil, which can be done through the car’s interface). I bought a $75.00 device that lets me clear these codes myself, so charging $50.00 every visit is ridiculous. This appears to be a superfluous way to extract more money from clients for something that should be a courtesy, and which costs them little money or effort.
Scott D. Leeper
Oct 8, 2021
5
Sales person was great as was everyone else. I was/am 100 percent satisfied
Jack Waite
Oct 7, 2021
5
I just purchased a used vehicle from them and they were very helpful. It was a pretty smooth and straight forward process. Nick was nice and professional. I even came back a few days later so I could turn in my key and get a battery for my new key fab, and check tire pressure warning. They took care of me and was very courteous.
Satira Ryans
Oct 6, 2021
5
Wonderful customer service in the service department from Tony Watson. Professional and accommodating. Makes going to get service a little less painful!
Heather Comstock formerly Perkins
Oct 5, 2021
1
An AutoNation Audi mechanic took my car on an 87-mile joyride overnight out-of-state to his home (in York, PA) without my permission, and I have it all caught on my dash cam. I noticed my car had no gas and 87 more miles on it then when I dropped it off for a recall (which wasn't even completed). Not only did he take my car without permission, but he drove it recklessly, including driving 90+ mph on 25 mph country roads. And worst of all the dealer not even knowing this happened, covered it up when confronted, lied about knowing, and told me they were within their rights to "test drive" my car how they see fit. The service writer lied, the Service Manager lied. They didn’t even know it happened. I went to the general manager, Mitch Henson, to explain what had happened, explained I have it all on my dash cam, and to seek some sort of resolution, but they blew me off. If people knew their expensive cars were being taken home by employees and driven recklessly, I seriously doubt anybody would want to take their cars to this dealership. The best part when I told the general manager he was doing 90 in my car, he said "sometimes they have to drive that fast to properly test the car." Seriously!
Aaron H
Oct 5, 2021
5
My experience at Audi Hunt Valley was flawless. The employees are very professional. The service required was done and any questions I had were answered.
roy jones
Oct 4, 2021
5
Great Service Department!
Scott Mchale
Oct 4, 2021
1
My Audi A4 was misdiagnosed multiple times by the inept service department, which led to problems after the warranty had expired and they didn’t support my discussion with Audi USA. I drove to another dealership and was treated much better. Never will use this dealership again. They are incompetent at best, and dishonest at worst.
David Jones
Sep 28, 2021
1
When shopping for a new SUV for my wife a few months back, we stopped by Audi Hunt Valley. A cocky salesmen with fiberglass hair named Blaine “helped” us by refusing to answer basic questions or offering a test drive, which was why we came in. I felt like I was being talked down to the entire interaction, and my wife was ignored, even though the car was for her. We bought elsewhere and love our new car.
Rob Daniels
Sep 27, 2021
2
Love my Q5 and had a great experience with the buying process at Audi Hunt Valley, but service at this dealership is an expensive rip-off. First they tried to tell me I would need to buy 4 new tires when one tire had a nail in it. The tires have just 26K miles on them. Then they sent me a "revised invoice" after routine service for $4.80, which was for 1.2 gallons of gas for the loaner car. Their own records clearly state that I drove the loaner just 5 miles, so doing the math, apparently a brand new 2022 Q5 gets just over 4 mpg city. It's not about the $4.80 - it's about not being the kind of dealer that nickel and dimes the customer at a grossly inflated rate. Such a turn off.
Julie Masiello
Sep 27, 2021
5
Exceptional service with great attention to detail! Very honest service, highly recommended.
Haroon Awan
Sep 26, 2021
1
Have been looking for a car for my son. He really liked one found here. I submitted the application, placed a hold on the car until Friday at 5:17 pm. We were emailing Thursday and just waiting on my son to come home from work and bring his paystubs home so I can send in. Then received an email that they sold the car I had reserved. What in the world is the point of having the option to reserve a vehicle if it means absolutely nothing. I’m so disappointed about this and wouldn’t recommend Audi Hunt Valley to anyone.
Sissy Miller
Sep 23, 2021
5
Having worked with hundreds of service departments through a previous job, Audi Hunt Valley stands alone as the best.
Robert Brasso
Sep 17, 2021
5
Great experience working with Dave Kuchta and the team at Audi Hunt Valley. They had the 2022 Q3 we wanted at a fair price. Glad we met with Jessica to review the tech features and get us off to a great start with the car. Would definitely recommend the team at Audi Hunt Valley.
Brian Langlee
Sep 13, 2021
5
I was amazed at how hustle free buying a car was at this location. I was also amazed at how friendly staff was, Moris connected with my teenage son and spoke to him in a language he understood, paperwork didn't take the whole day! Best car experience I ever had. Definitely will recommend this place to anyone.
Juliet Nasimbwa
Sep 10, 2021
5
Very professional clean dealership. Very good communication. This from now on is my Audi needs dealership.
Antwan Roland
Sep 10, 2021
5
This past Friday I had an issue with my vehicle. I was able to speak to someone over the phone, or female, in the service department. Unfortunately she did not take my problem seriously and and put me in a very uncomfortable position. Around 530 I arrived at the dealership and was greeted by another employee name Matt in the service department. I communicated with Matt my dissatisfaction and he could see that I was upset. He listen to me, listen to my problem, and immediately started to figure out how to solve my problem. He was courteous kind and showed empathy. I was able to leave my vehicle with him and he was able to find me a loaner vehicle so that I could continue on with my day and errands during the weekend. I came there very upset and I left after dealing with Matt very satisfied. Matt went above and beyond and for that I am ever grateful. He sent me a text to let me know the status of the repairs to my vehicle and when it would be completed. When I arrived at the dealership to pick up my vehicle Matt was not there; I was a bit saddened because I wanted to thank him in person and tell him that I appreciate all his efforts. The female person that I spoke to on the phone did not exemplify the customer care and customer service of AutoNation of Hunt Valley. I’m not sure why she felt the need to make me feel unimportant but Matt is the superstar return my experience From a poor one to a great one. I wish there were thousand Matt’s because he again took the reins, solved my problem and did it with a smile. Regards, Patrick
Patrick Bergin
Sep 9, 2021
5
CASEY IS THE BEST SALESMAN HANDS DOWN! He made sure I had the best birthday EVER and even made sure I had a bow!!
D Jones
Sep 9, 2021
5
Great customer service and attention to detail. Baine gave me exactly what I asked for and ensured that he was transparent throughout the entire experience.
Christina Clark
Sep 6, 2021
5
Audi Hunt Valley showed me how patient this car dealership can be. They cleared up my indecision on which SUV that I should buy. They spent a great deal of time explaining the features of my new vehicle. Everyone from the sales dept to the financial dept were professional and courteous.
Sharon Knudsen
Sep 3, 2021
5
This is not my usual dealership but I needed a new car battery and they were near my location. I called the shop to get an appointment and the rep actually made sure they had the battery before I got there. The battery was installed and I was on my way. Great customer service overall.
Michelle Foster
Sep 3, 2021
4
The service staff was very courteous, efficient and helpful! The work was done for the agreed price and time. My only issue was that while the waiting area had coffee and beverages, plenty of space there was also background noise with a television that almost no one watches. For those of us who want to get quality work or reading done rather than mindlessly waste time it would be great if they provided a quiet waiting area.
rick pierce
Sep 2, 2021
5
They were courteous and professional explaining the details of the service. All of the work was done well and completed on time!
Michael Whelan
Aug 30, 2021
5
Well organized, knowledgable and clean experience during the sale process!!
Brian Mueller
Aug 27, 2021
5
Professional, knowledgeable, and easy to deal with. Great experience.
Anthony Gallo
Aug 25, 2021
5
We recently purchased a used car from them and the staff and process was very professional and easy.
Barbara Cantler Romagnano
Aug 25, 2021
5
Awesome staff, found a car that I loved and was in and out in 3 hrs! Ask for Morris!
Declan Smalley
Aug 24, 2021
5
Nick Hill was fantastic to deal with! He has the patience of a saint and is super friendly. He made the car buying process easy and pain free :)
Marissa Modha
Aug 21, 2021
5
After visiting a few local dealerships, I had a great experience finding a vehicle at Audi Hunt Valley. My salesperson, Casey, was extremely knowledge, friendly, and respectful throughout the process. I never felt pressured, and ended up with a vehicle with which I am extremely pleased. I would not hesitate to recommend Casey or Audi Hunt Valley to friends or family.
Jugal Shah
Aug 16, 2021
5
Mathew is a great person , provides precise and valuable information.
Ashwani Khanna
Aug 16, 2021
5
Came in for a 65,000 mile maintenance service on my 2013 Audi Q5 3.0 V6. A low mileage (60,000miles odometer reading) used car that I want to maintain just like the first owner did. I really was impressed by the service they did on my car.It was quick and fast, upfront cost right away, no surprises. And very reasonable too! Luxury service at budget friendly cost. I highly recommend this dealership. Online appointment is all it takes. I'm definitely going back to get a new set of tires from them. They've already given me an estimate and they are very competitively priced just right. Audi cars taken cared of by Audi experts. Thats just appropriately right!
Renato Ranola
Aug 15, 2021
5
They was absolutely great...helped me out alot..Scott branscome was the best...looking forward to buying another vehicle from them in the future...hands down one of the best dealers out there...thanks alot..love the car
Donta Ransome
Aug 9, 2021
5
Such a great car buying experience at Audi Hunt Valley. Exactly what i would have expected from an Audi dealership. As a first time European car buyer, Patrick was awesome to work with. He took the time to go through each and every feature of the car - he practically had the entire owners manual memorized - and despite the late night from all the people buying cars that particular evening, it was still an enjoyable experience.
Mark Estes
Aug 3, 2021
5
I worked with Mr. Seth Perks who was extremely attentive and understood what I was looking for and ensured car was on hold and that all ran smoothly. I truly appreciate his service.
Eratic Slumber
Aug 3, 2021
5
Morris was super helpful and fun to work with! He made the buying process extremely easy, made sure I had everything I needed, and that I knew exactly what I was getting. My experience here was much better than other dealerships. I found the perfect car and couldn’t be happier! Thank you Morris!!!
Natalie Cooper
Jul 30, 2021
5
Matt Hunt and Audi Service Team always are Excellent to deal with ,and they provide the Best service for our Audi Q7 at every visit .
Bill Gretes
Jul 29, 2021
5
The staff was very nice and knowledgeable! They worked hard to make us happy and comfortable with our new purchase! Thanks David, Jesse, William and Jessica!
Trisha Schwab
Jul 28, 2021
3
I’ve driven an Audi for 17+ years. I’ve been a customer of Audi Hunt Valley for over a decade. My car needed substantial work and I decided to forgo the work in favor of replacing my car. Unfortunately, the “deal” Audi had to offer was not much of a deal. After many years of being a loyal customer I expected more. I decided to go in another direction and try a different car brand altogether. I wanted to stick with Audi, but I just didn’t feel like they wanted me to stick with them.
Jennifer S
Jul 28, 2021
5
Thanks to Seth,my fiance and I were able to pull of the lot in our new car! Highly recommend
Shantel Hodges
Jul 27, 2021
5
Many thanks to David at Hunt Valley Dealership, we purchased a new q5 prime plus within one day. David is truly gentle, has a good sense of humor, and is easily and happily communicated with. On top of these, we are mostly impressed by his high morality and professional integrity. We will definitely recommend David to friends.
Changqing Li
Jul 27, 2021
5
From researching this dealership and its inventory online, to scheduling a test drive and financing the purchase at the showroom, the experiences I have had with the staff at this Audi dealer have been very good. Dave Kuchta has been thorough, professional and available as needed. He has offered his ongoing support as well as that of the technologist, to assist in my learning how to fully utilize the many features of the Q5 that I purchased. As a first time owner of an Audi, I truly appreciate the customer service and relationship building approach that I have seen thus far.
BN in Baltimore
Jul 21, 2021
5
Excellent experience- couldn’t be happier with the vehicle or the Dealership and Baine was a pleasure to deal with.
John Scheler
Jul 20, 2021
1
It's been two weeks and they still have not transferred my tags, or contacted me to let me know what is happening. I also paid with a certified check that was written for slightly over the amount of the car, and they still have not refunded the overpayment. Zero communication.
Harry Plack
Jul 20, 2021
5
Awesome. They ALWAYS treat me good when I go there. They are ALL professional and take great care of their customers. I cant wait until next week so I can trade in my old Q7 for a brand new one. Audi Hunt Valley keep up the phenomenal work you all do.
Kendria McCray
Jul 19, 2021
5
I had an issue with a scratch and Eric at the Hunt Valley location took care of it for me. Very pleasant and attentive staff.
Kiesha Richmond
Jul 19, 2021
5
Audi provides world class treatment. Something wrong and they make you feel like you’re their number one priority. Wouldn’t take my car anywhere else!
Sarah Hall
Jul 17, 2021
1
I'm almost certain this 1 negative review will get lost in the shuffle of all the probably in-city 5 star reviewing customers but as an out of state customer, 1000+ miles away, I'm sure most would agree that communication between myself and the dealership is critical. Communication was clearly great before purchasing the vehicle but since then?! Not so much. Even rude at times. So, without going into a rant about why my experience has been so poor because of the staff's inability to communicate affectively and timely, I'll be short in that I purchased and received my vehicle around the beginning of March. It took a month to get my 2nd key (that they originally weren't going to provide after I was promised the vehicle had 2 of) and as of today, I still don't have my plates nor does my bank have the title from them. If you're out of state, might be better off buying elsewhere.
Rashad Carter
Jul 16, 2021
5
I moved from NJ to MD and had a very bad exchange with Audi of Annapolis. Although AHV was significantly further away, I booked my second year inspection with them. The first meeting was cancelled due to a shortage of the proper motor oil which was annoying; however, the second meeting was great. Nice waiting area with refreshments, my A4 was well inspected and it drove better than when I took initial delivery. Eric, my AHV technical rep, was very informative, profusely apologizing for the previous cancellation and very informative. Yes, it is over an hour to reach AHV but it was worth the trip! I may even buy my next Audi from them since the salesmen were also helpful although I was just browsing while waiting for my car to be serviced. No pressure, answered all questions, a great place to visit for service or sales!!!
Randy Loew
Jul 16, 2021
5
My experience with the sales person (David Kuchta) was great! He assisted me from end-to-end on the transaction front my initial interest, in buying a car, test driving vehicles, and the final sale process and was awesome. At no time did I feel any of the typical sales pressure. Highly recommend David as a sales person.
Re Pow
Jul 14, 2021
5
Great service team! I never have any issues with honest or integrity. They hire new service advisors and they just pick up where the last one left off. Matt was my go-to guy prior to his promotion. Since then, Chelsea has picked up where he left off and always exceeds expectations. #AudiForLife
Dwight Taylor Peay
Jul 13, 2021
5
Diagnosed issue right away. Provided a clean loaner car. Very polite snd helpful.
Vicki Vassalotti Semanie
Jul 13, 2021
5
Always a great experience at this dealership. My service advisor, Chris is great-always on top of everything to do with my cars. Been servicing my Audi’s here for over a decade and have always had a great experiences- both sales and service.
Gerry Hartung
Jul 12, 2021
2
I was working with a salesperson who was friendly, courteous and professional. After several phone calls and emails we got the deal done. Needless to say I was excited. Much to my dismay, as I was driving to the dealership to sign the paperwork, I was informed that the car was sold from out under me. I would not recommend doing business with a dealership that practices this way. Not to mention they destroyed the faith of my co-signer. Now I probably will never get her to give that kind of information out again. Greed and disloyalty are bad traits. Thank you but no thank you. I don't need disloyalty and lies from dealerships.
Tamara Hawkins
Jul 8, 2021
5
My experience was wonderful from beginning to end. Each person I encountered was friendly, helpful, and there was absolutely no pressure. Prior to arriving I was intimidated by the whole process but was quickly put at ease.
Lia W.
Jul 6, 2021
5
Very good and efficient service.
John Banes
Jul 5, 2021
5
Service manager was great at listening to my concerns and having them addressed. Quick turn around.
Nell Goetze
Jul 3, 2021
5
We could not be happier. All team members are friendly, competent, and knowledgeable. The pricing was very fair, both for our trade in as well for our new Audi Q5. We’ve bought over a dozen cars over the years and this has been our best experience.
Joe Foss
Jul 2, 2021
5
Great dealership, great experience. I had been in contact with Baine Childress concerning the possibility of purchasing a 2021 Audi Q5. We had touched base off and on for a little over a week. I wasn't 100% sold on the idea of purchasing a vehicle from Audi Hunt Valley for a couple of reasons. One was the distance from my home to the dealership and the other was that their deal seemed too good to be true. I even said that to Baine. I kept telling myself both of these things plus I convinced myself that I didn't like the available colors for the 2021 model year. Really, doing everything I could to find an excuse not to visit the dealership, take a test drive, and sit down and talk facts and figures. Once I made up my mind, the facts spoke for themselves and the figures were exactly what Baine said they would be during our many e-mail chats. There was a difference of $400 dollars for my car below what CarMax had appraised it for and Audi Hunt Valley didn't even quibble. They gave me the the CarMax appraisal amount for my car. I had gone to the dealership with financing in hand but after they checked my credit rating, they were able to arrange better financing terms for me. I can't say enough about the professionalism and the personable and courteous manner in the way I was treated. If you're looking to purchase an Audi, you owe it to yourself to visit this dealership. Thank you Baine, and thank you Will for assisting me through this purchase and making it stress free.
Douglas Alexander
Jul 2, 2021
2
Service advisor was super friendly as always, but not sure the levels of Service is the same. I came in for equivalent 35k Service and battery replacement on first generation S5. I agreed to the ridiculously overpriced service (by comparison to other Audi dealers), did not ask for a long time customer discount (since 1998) and picked up a dirty car (inside and out) with a right side bulb out, even though the Service included an inspection of all bulbs. Not sure if there was a change in management, but definitely makes me think my next Audi may come from Owings Mills ...
Derrick Mills
Jul 2, 2021
5
Muy bueno
Marcos Inestroza
Jul 1, 2021
3
I purchased an new Audi Q7 Prestige model. The seem to be offer market average pricing and little higher but they had the color option I wanted. I did most of dealing over email as I am not local. There seemed a little sternness and not so much love when purchasing. Post purchase they seemed to be done with me. I reached out about after two days a low windshield wiper fluid light coming on and was told that is done at port and for me to just add it. Poor excuse for someone forgetting to fill it up at prep especially when you are buying a pretty pricy luxury car.
Shaheen Mohajer
Jun 30, 2021
5
Bought two vehicles from them. Excellent sales and post-sales service.
Rudrajit Chakraborty
Jun 29, 2021
5
They are efficient and very helpful. They are courteous but not pushy! They explain what they are doing. I feel much better about my car after they complete their service!
Larry Shenton
Jun 28, 2021
5
I had a wonderful experience at Audi of Hunt Valley. Casey was my salesman and he was excellent. He was able to get the car we wanted and he took so much time explaining all of the features. I highly recommend this dealership and Casey.
Emily Clark
Jun 27, 2021
1
What began as a smooth buying process has morphed into nightmare. I bought a Jetta two weeks ago from Audi Hunt Valley and the car is now un-drivable due to errors in the hybrid system and oil pressure. So far, the dealership has been incredibly unhelpful… I’m grateful USAA was able to tow the car to the mechanic. 10/10 would take your business elsewhere for vehicle purchases.
Rachel Elizabeth
Jun 26, 2021
5
They were able to squeeze us in last minute before a long road trip. Took care of the issue and performed our 40K inspection as well. Very happy!
Elizabeth Darcy Winer
Jun 25, 2021
5
professional attitude, attention to detail, sensitive to requirements, courteous in every way, responsible in providing timely recommendations, a pleasure to deal with the service writers.
virgil mcmenamin
Jun 23, 2021
5
Matt and Eric are great. 5 stars for sure.
Steven Baker
Jun 22, 2021
5
Great experience overall. Did not expect to leave with the car after finding it, but Nick Hill did a wonderful job getting everything ready for me. Amazing dealership from top to bottom and will definitely want to go back for my next car
Waleed Ahmed
Jun 21, 2021
5
My experience with Audi Hunt Valley was phenomenal from start to finish. Morris is the best car salesman I’ve ever dealt with. He made the car buying experience what it should be — an experience. He, and the rest of the Audi Hunt Valley team, made it about me, the customer. They were thorough, accommodating, and incredibly down-to-earth. 5 stars all around!
AJ Neuharth-Keusch
Jun 21, 2021
5
Everyone is very nice and friendly.. They answered all my questions and provided excellent customer service during the entire process.
William Leboe
Jun 21, 2021
5
Baine and the whole team were great! Each step of the process was thorough and thoughtful!
Monique Oseni
Jun 19, 2021
5
No games and no gimmicks. I felt very comfortable during the car buying process. Morris and William were amazing
William Cozzens
Jun 17, 2021
5
I love Audi, they have the absolute best customer service. When I walk in they know who I am and they are always pleasant. The service on my vehicle is always at A1 status, its never any issue after because they ensure everything is done correctly the very first time. Its always a pleasure to see them whenever I need something done. Thank you Audi for continuing to go above and beyond for your customers.
Kendria McCray
Jun 17, 2021
5
Very pleased with the scheduled maintenance performed on my Audi S5. Mathew was very professional and assisted with additional services I requested. Quick drop off. Great loaner. My vehicle was available within a couple days...would have been same day but dropped off at end of the day and I requested additional services. Highly recommend Audi Hunt Valley.
Francesca Siciliano
Jun 17, 2021
5
Very good
Antonio Del Cid
Jun 17, 2021
1
Customer Service are sketchy. Would not recommend.
Lisa Wilson
Jun 15, 2021
3
While I didn?t have a five star experience, I wouldn?t say it was a one star experience. I went in to look at two different models and ended up buying a Q3 while I was there. I didn?t feel pressured and I feel like I got a good deal. However when I went to leave, I discovered there was only 35 miles of gas in the tank. So a technician went to fill it up and then came back. I could also tell where they had tried to detail the car there were several spots on the door on the sides that looked like something had been sprayed but not wiped. (I didn?t discover this until the next day). I asked for someone to help me review all of the technology in the car and the person that went and got the gas did show me how to connect my phone. Apparently the lady that goes over all of that stuff is off on Wednesdays. She did call me the next day but going over things over the phone it?s just not as helpful. Before I left I was very overwhelmed and everyone was too busy to take the time to show me how to use the features on the car. The back wiper went off My entire 30 minute ride home And I couldn?t figure out how to get it turned off. I was riding down the beltway trying to figure it out with washer fluid coming out the front and then the back. When I got home I had to pull out the manual and sit in the car for a little bit just trying to familiarize myself with different things. For all the money I spent, I just wished I would?ve left there a little more prepared.I?m hoping things will be better when I need to come in for scheduled service.
Jennifer Roberts
Jun 11, 2021
5
Tony and Seth were great to work with! Would definitely buy from them again.
Victoria Scavo
Jun 1, 2021
5
Took care of a recall issue. Easy to schedule, polite staff, comfortable waiting area, COVID protocols in place.
MaryJo D Kuhn
May 28, 2021
5
Deal almost fell through, but my assigned sales rep Nicholas took it to the higher ups and found me a deal I could live with!! Wife found the car with a bow wrapped on the hood and was very pleased with that!!
Yadid Sarmiento Jimenez
May 27, 2021
5
Friendly and efficient. They greet you by name, no pressure, review what is needed, and provide quality repairs.
Joseph Borrison
May 26, 2021
5
From start to finish very professional, courteous and efficient. Could not have been better.
Jack
May 24, 2021
5
Thank you for a great service experience. Everything went great and the personnel could not have been nicer,
Linda Bielski
May 21, 2021
5
Staff is pleasant and helpful
Marcia Brooks
May 17, 2021
1
Customer service was awful, took close to a month to get the car fixed , was basically told they could cancel my service if I don’t like it. Chris the service writer is a great person.Chelsea not so good, also called Mrs Hare she didn’t seem to care to much. We are buying another Audi , but not from Audi Hunt Valley
Steve Spencer
May 16, 2021
5
Great service as usual! Chelsea was very helpful and thorough. My vehicle was ready at the time that was promised .
Anne Lepczyk
May 16, 2021
5
Service is fast and reliable.
Judi Barrera Vidal
May 15, 2021
1
I bought a car with 5 days garanted return and 1 year or 4000Mi warranty, so trusting that I drove it home that night and first thing I notice next morning that had a crack on the dark part of the windshield about 1inch long, After I drove to work double the size, so I call the dealership sales manager that morning to get the answer that is not the car dealer responsibility since I drove it home 10 hours earlier... I mentioned that it was dark when I left the dealership but he didn't care, absolutely poor customer service I call the sales person and more than a week later waiting for an answer, absolutely awful dealership! not happy at all.
Ariel Siguel
Apr 19, 2021
5
Very friendly and helpful. They took the time to explain the situation and answered questions about the service.
Fulwood
Apr 16, 2021
1
Very disappointed. Always went to Audi in Owings mills and will not be returning to this location, in spite of how far Owings Mills is for me. But had my car for days, couldn’t even get an appropriate update or diagnosis. In the end, was given my car back 2xs and told to drive around for 1000 miles and bring it back again... why so you can have my car another 3 days before updating me that I will have to spend another 2k and probably have to come back again anyways. Took over 24 hrs just to get the manager to call me back, after the associate knew I was upset and he was just nice but not helpful at all. At that point I just wanted my car out of their hands and back with someone that I trust.
Jenna Marie
Apr 12, 2021
4
The annual sErvice was great and timely. The cost to rotate and check tire balance would be approximately $40/tire which seems very expensive
William Schaub
Apr 8, 2021
1
I have a Audi 8L and my car been to there shop 3 times for the same Problem and my car still not fix
Dominic Turner
Apr 6, 2021
5
We get our car serviced at Audi Hunt Valley and recently had an unexpected maintenance situation. We had the car towed in and Chris called right away, told us it had arrived, and called as soon as they knew what was wrong. His communication was so processional, and timely. He took the time to explain things and answer all of my questions. I can always trust that my car is in good hands and appreciate the friendly service!
Monica
Mar 29, 2021
4
Audi did a wonderful job at maintaining friendly customer service, consistent communication, and overall completion of transactions when purchasing my used Volvo from them. My sales associate, Baine, was fantastic at ensuring my car was in good hands and that I was always updated on any run-ins I had with the car before and after my purchase. He and other associates stayed after hours to ensure that my purchase was swift and complete. Awesome job!
Jennifer Wilson
Mar 29, 2021
5
Chris provided Impeccable service, great communication!
Delano Schmidt
Mar 22, 2021
5
Service is always great ...The techs..mainly my homie Matt is really knowledgeable on everything Audi..My a6 avant only go here if I can't handle it myself..prices for services are fair and straightforward..
Zedrick Johnson
Mar 20, 2021
5
Overall very pleased with service. Chelsea in service dept is terrific. Worked for me to get my worked covered by warranty, kept me well informed throughout the process.
Sean Buoye
Mar 20, 2021
5
i purchased a 2020 a3 s-line.i worked with kevin mullaney.he was a class act and very professional.my drive to audi hunt valley was 2.5 hrs one way.my appointment wasn't till 3:30 pm.i asked kevin if he could speed up the paperwork prior to me arriving so i could get in and out quickly.he did exactly as i asked and i couldn't be happier.
david C black
Mar 17, 2021
5
After a rough start with the sale’s department, the service has been great! They have more than made up for sales. The service is a professional customer oriented department.
David Forties
Mar 16, 2021
5
Chelsea was efficient getting me in to schedule my service and out in the loaner car. Additionally she explored ways of to save me money which is always good. Finally kept me updated throughout the day and had my car ready when promised!
William Mennonna
Mar 15, 2021
5
The service manager and my rep Chris are always professional, cautiously and responsive.
Wendy Franklin-bayley
Mar 15, 2021
5
Service Team was so professional and took the time to explain all service that would take place......as well as reviewing the invoice at the end of the day.....great job by all. Very friendly and welcoming during a pandemic.....nice to experience.
Steven E. Baldwin
Mar 12, 2021
5
Purchasing my 2021 Audi A6 Prestige was one of the greatest pleasures I have had. From the first text from the general manager, Tony Palumbo, the sales person, Nick, the finance person William, and the technical person Jessica and all the others who I can not call by name, my experience was hassle and haggle free. I was accommodated with the utmost care and concerns about my needs. This includes the surprise gifts and the complete handling of my rental car return. Throughout the process, I was updated on how close I was to being able to take possession of my new car. This was following a traumatic time for me, but once I met the personnel at Audi Hunt Valley, it became worth my while. My anxiety disappeared and my husband and I were very relaxed during the entire process. Great staff and associates at Audi Hunt Valley. Thanks for all that you do.
Satisfied customer
Mar 2, 2021
5
Couldn't be happier with the service department at Hunt Valley Audi, always professional, courteous, knowledgeable and efficient. Also love the loaner program and getting my car back on time, clean and sanitized.
JZ
Mar 2, 2021
5
I needed emergency (not minor) repairs to my new A6. I did not live in the area and did not buy my auto from them. But Eric Vest the service tech could not have treated me any better. He was professional, diligent, and just on it from the start. Very satisfied and he represented the dealership as well as can be expected.
Bryan H Potts
Mar 1, 2021
1
I have been at this cockeysville location 2 times in not 1 time did anyone even ask me could they help me so I just walked around looking in waiting to be seen.So I take it that I was a black man in the majority of the dealers there were white but they must remember that money is still green.We are in 2021 not the 1950’s So my advice is if you are black take your money somewhere els if you are looking to purchase a Audi.# WE STILL HAVE A LONG WAYS TO GO..........SO SAD
Kelly
Feb 25, 2021
5
Seth was an awesome salesman. He made the car buying experience absolutely perfect! The Financing process was excellent, the pricing and offers for the car, and the overall process was truly professional and awesome!
Shajuan F.
Feb 22, 2021
5
I always get my Q3 serviced at the dealership. I bought my Audi here and the service department is "top notch". Eric is thorough and keeps me well informed of repairs needed now and futuristic.
John Kreiner
Feb 11, 2021
5
Audi Hunt Valley worked extremely hard to provide a friendly experience, and a fair price.
Clinton Coyne
Feb 9, 2021
5
Flat tire with large piece of metal in it resulted in an urgent call to AutoNation Audi. They immediately checked for tire availability in stock and said 'come right in'. Readily handled the same morning ... including complementary car wash. This is great service.
Paul Bodnar
Feb 8, 2021
5
Excellent service. Beautiful vehicles. Great locations
Angie Harrison
Feb 8, 2021
5
Our 2011 Audi A4 went in for its 95,000 mile service. What started as a lease, the car was so good we decided to buy it. It now serves our daughter as her college transportation. Hunt Valley Audi (Auto Nation) has serviced the car for the last ten years and it has never let us down. It is now ready for the next ten years (with a new owner) in its future.
Karyn Yager
Feb 6, 2021
4
Simple car purchase, just had a long wait when it came to the buying process.
George Cherian
Jan 28, 2021
5
This is my first time there. Service is very efficient and the service technicians are very polite. They are observing all of the pandemic protocols. So all in all it was an excellent experience.
Steve Pfeifer
Jan 26, 2021
5
It was a great experience. The sales team and general manager where a wonderful help
Tamekia C Lowery
Jan 25, 2021
5
Recently leased an Audi S5 and the service from start to finish was really great, way smoother than purchases in the past with other car brands. They brought the car down from PA, handled the tags at the dealership, worked through all the tech stuff, etc. The guys behind the scenes were great too. Working through the lease was surprisingly smooth as well. Sales guy was Nick...really nice, relatable and helped talk through pros and cons of similar models
Dan U
Jan 20, 2021
5
Excellent service experiences.
Rich Mohelski
Jan 19, 2021
5
Great service great staff They worked around to get me in in time Did the work promptly and cleaned my car inside and out Thank you Audi hunt valley
Basma Abdo
Jan 19, 2021
5
Service and personnel are accommodating and professional.
Skip Carver
Jan 13, 2021
5
The service department was very accommodating and took care of my needs including a loaner. Repair was done in a very timely manner. Thanks
Frank DeLuca
Jan 8, 2021
5
Service and Staff are excellent to work with and will provide you with the best service for your Audi.
Brian Banschbach
Dec 22, 2020
1
My wife and I had been looking for a used RS RS5 for a long time. We found one at Audi Hunt Valley, which was a bit of a concern as we are in California, but they are an Auto Nation Dealership, so I figured they could transfer it to a local Auto Nation Dealership for a charge. On Monday: I connected with Nick Hill at Audi Hunt Valley. Nick sent me information on the car I wanted, and we worked out the details (Including Price and Shipping Cost) to have it shipped to an Auto Nation Dealer in my area. On Tuesday: I connected with a local Auto Nation Dealer (Roseville Subaru), where the car was to be shipped. They advised there would be some advantages if I purchased the vehicle from them directly and that since they were all one Auto Nation Family, it wasn't an issue to move the deal. I signed paperwork agreeing to the price and the non-refundable shipping charge. Kevin, the used car Manager at Audi Hunt Valley, called me and asked why I moved the deal. I explained that, according to the local dealership, it was better for them to do the deal since they were in California and could offer the Auto Nation fice day guarantee. I said I'd like to buy the car and hoped they could work out the details between the two dealerships. He said they could. Wednesday: Audi Hunt Valley sold the car to someone else, and when I was finally able to get someone on the phone, Kevin said, "He didn't know I was still interested in the car." I'm not sure if it is all of Auto Nation or just the management at Audi Hunt Valley, but these people are without a business, moral, or ethical compass!
Thomas Bartlett
Dec 10, 2020
1
My wife and I had been looking for a used RS RS5 for a long time. We found one at Audi Hunt Valley, which was a bit of a concern as we are in California, but they are an Auto Nation Dealership, so I figured they could transfer it to a local Auto Nation Dealership for a charge. On Monday: I connected with Nick Hill at Audi Hunt Valley. Nick sent me information on the car I wanted, and we worked out the details (Including Price and Shipping Cost) to have it shipped to an Auto Nation Dealer in my area. On Tuesday: I connected with a local Auto Nation Dealer (Roseville Subaru), where the car was to be shipped. They advised there would be some advantages if I purchased the vehicle from them directly and that since they were all one Auto Nation Family, it wasn't an issue to move the deal. I signed paperwork agreeing to the price and the non-refundable shipping charge. Kevin, the used car Manager at Audi Hunt Valley, called me and asked why I moved the deal. I explained that, according to the local dealership, it was better for them to do the deal since they were in California and could offer the Auto Nation fice day guarantee. I said I'd like to buy the car and hoped they could work out the details between the two dealerships. He said they could. Wednesday: Audi Hunt Valley sold the car to someone else, and when I was finally able to get someone on the phone, Kevin said, "He didn't know I was still interested in the car." I'm not sure if it is all of Auto Nation or just the management at Audi Hunt Valley, but these people are without a business, moral, or ethical compass!
Thomas
Dec 10, 2020
5
The salesperson I worked with, Patrick Hoffman, as well as the rest of their sales team were very responsive to our needs and acted in a very professional manner. This is the second vehicle I purchased from the this year and will most likely come back to them when the need arises in the future.
Nightscape
Dec 6, 2020
1
I had a 95k service about 9 days ago. I was messaged and told that my “battery failed”. I informed Chris immediately that the battery was less than 2 months old. He advised that I take it to the shop where it was replaced. After paying $1700 for services there, I took it to where I had the battery replaced and told them it failed at my service. They check the alternator and said I needed a new one and quoted me $1400 of which I put $600 down. I called Chris and asked, “how am I being told that my alternator is bad after just paying for a service”? He called me back about 3 hours later and informed that the battery might not be “synced to the alternator”? Why that was not checked after I informed that the battery was new when it failed I have no idea. I brought my car back and paid an additional $150 to have it synced, problem finally solved. A few days later (yesterday) while on the beltway, my coolant light and a message to turn my engine off came on. How is this possible when my car has been serviced twice at the dealership not less than 9 days ago??? I have no idea what they’re doing when servicing our cars. All I know is, I’ve had more problems since paying now $1900 for the service and repairs.
Jessica Babyness
Dec 5, 2020
1
I purchased my 2013 Lexus from this dealership including the service contract. Every time it's time for my oil change I have to wait 2-3 hrs because they fail to order my filter and oil prior to my appointment which is so unprofessional and out right rude to wait that long for a simple oil change and tire rotation. When I initially scheduled my appointment I specifically requested that my items be ordered in advance so I would not have to wait long but again for the 4th time I waited 3 hrs and I have to pay myself PTO hrs from my job for theses hrs! So unfair and unprofessional!
Katina Johnson
Nov 27, 2020
1
Worst experience I've ever encountered at a dealership. I had been searching for a used Q7 with low miles and one happened to be in at Hunt Valley. The pictures looked good and the specs were great with low miles and price came in at pretty close to fair market value for a gently used (10K miles) 1.5 year old car. Contact through e-mail and set up an appointment to come down to check out the car and get an appraisal of our trade in. This would be my wife's car so we decided to make the 40 minute drive down in separate cars so she could test drive and check it out and then take the children home so they all wouldn't have to stick around for the paperwork. Arrived and the representative that I had an appointment with was busy with another client. 20 minutes later they finally pulled the car around. The car was filthy on the outside without any signs of a car wash since it had been there. Sitting in the car it smelled like an ash tray and I wouldn't even let the kids in the back seat because of the trash and food in the third row and on the floor in front of the third row. The salesmen Patrick mentioned that it hadn't been through detailing yet as if this was normal practice to show a car that was completely filthy inside and out. Meanwhile I spent the time to make sure my car was spotless both inside and out, to be presentable for an appraisal inspection. I took the car for a short test drive (my wife had already left because of the cigarette smell and disinterest) just to see if I would be interested in any other q7s they had available but honestly couldn't get past the filth and smell of the product this dealership had found acceptable to provide me for a test drive, let alone the exact car I was coming down to attempt to purchase. I still had to wait around to finally get some time to speak to Patrick about my disinterest as he was still with another customer even though they made such a big deal about scheduling an appointment and mentioning he would be blocked off for 45 minutes to work with us. Given different circumstances and experiences I probably would have looked at what else they had to offer as there were several other q7s we were interested in including new, but given that it took well over an hour just to see the car that was provided to us in such terrible condition I had no interest in staying any longer if that was considered an acceptable practice in showing cars. I made sure to include a follow up e-mail to Audi Hunt Valley about how unprofessional it was to show the car that they did in the condition that it was in. As expected I received no reply from anyone at the dealership. This experience has not only turned me off to Audi Hunt Valley but Audi in general. I've experience much better costumer service and professionalism recently from brands that are not even near to the same price range as Audi. A true, professional dealership would have never allowed a car to be seen (or smelled) in that condition especially when asking above fair market value for a car that wouldn't sell for half of what they were asking for it. All in all a terrible experience when we had every intention of purchasing a car when we went to visit Audi Hunt Valley, but instead left empty handed due to the dealership.
Derek Hamill
Nov 17, 2020
5
Awesome experience! I purchased my first car here and Dave and William were amazing help throughout the process. Highly recommend choosing this dealership.
Sydney Sorenson
Nov 3, 2020
5
Fantastic service and prices. Highly recommend Baine - have bought two cars from him now
Toshal Roy
Oct 27, 2020
5
Went in for routine service and Matt was extremely helpful. Found out my car still had Audi care package and I was able to save $$
Brandon Cook
Oct 27, 2020
5
Beautiful cars and very helpful staff
Michael Glick
Oct 16, 2020
5
I get excellent care and service. All of the service folks are friendly, but Chris is usually the individual I turn to. He is always upbeat and informative. He honors his commitments and I never feel as if I’m being pressured into additional repairs.
Barry F Williams
Oct 16, 2020
5
Matt and Dave are excellent. They really make you feel like your business matters and that is why I drive 50 minutes to the Hunt Valley auto dealership. Actually I intend to purchase my next Audi from the dealership as soon as they can obtain the car I want please give around of applause to each and every team member including the receptionist who is more than accommodating thank you so much Dr. Mercedes Benitez McCrary
Mercedes Benitez McCrary
Oct 13, 2020
5
Outstanding service. Chris was very thorough and explained every detail . Always fr and courteous.
Stuart Deckelbaum
Aug 17, 2020
5
Customer service is outstanding, almost without peer. Chris is a superstar. Prices are a bit high. But premium prices for premium service is to be expected.
Ed Gerner
Aug 5, 2020
5
Great experience!! Chelsea was amazing.
Sonny Sweitzer
Jul 22, 2020
1
Ive been trying since the day after purchase7/7/20) to get the Sales rep who sold us the car to send us an owners manual. I’ve been trying to get an owners manual for our new a5 Sportback but can’t get the sales rep(Nicholas Hill ) to respond
Don Daugherty
Jul 18, 2020
5
Excellent Auto Dealer for Service and Sales .
Bill Gretes
Jul 16, 2020
5
Always an excellent service experience. Very efficient team and a pleasure.
Brian K Gray
Jun 30, 2020
5
I love the personalized experience! I recently took my A4 for its regular maintenance. The loaner was available upon my arrival. My car was ready for pick up on the same day. I really like the fact that Multi point inspection revealed that the car’s suspension system will need repairs in the near future. I would definitely recommend Audi Hunt Valley.
Patricia Cuff
Jun 25, 2020
5
Excellent service, both in sales and service. I recommend Audi Hunt Valley without reservation.
David S. Lewis
Jun 10, 2020
5
The scheduled maintenance for which I had prepaid was done in the timely manner promised. There were no add on services except as I requested. This was also done promptly and a significant discount was provided upon request. An issue with the rental car was corrected most generously. At all times I felt treated as a valued customer.
Jim Griffin
May 25, 2020
5
Had a great experience at the Audi Hunt Valley when purchasing my new 2020 A3! David was a great help along with the rest of their team. Awesome and nice people that you would definitely want to work with.
Rachel Blu
Apr 28, 2020
5
Great experience buying from Hunt Valley. The sales staff are true professionals. Nick Hill found the exact vehicle we were looking for and the sales and finance process was almost transparent. Great job Nick and great job Hunt Valley.
John Roberts
Apr 13, 2020
5
Very smooth and professional. Would ourchase another car from them.
Renee Auerbacher
Apr 8, 2020
5
Yes pleasant buying experience. They just need to work on new car prep....mine was delivered without being fully detailed.
Brian Cuomo
Mar 24, 2020
5
Baine thanks again for all your help with our purchase of the Audi. You were awesome. I?m 51 years old and of all the purchases of cars in my lifetime for me, my wife, or my children this was by far the best experience I have ever had. You always here about what a pain it is to go by a car with all the wheeling and dealing, but I experienced none of that with you. You were incredible. You actually made it pleasurable and fun. I am going to tell everyone I know to visit you and the dealership. You guys are first class all the way.
Sgn Soccer Academy Inc
Mar 12, 2020
5
Very accommodating with my time and excellent level of service.
B. Haywood
Mar 12, 2020
5
We have been going to them for years and have always been very happy with every aspect of service.
Nessa Bresnahan
Mar 7, 2020
5
Awesome Service Team. They care about their customers.
Michele Blackwell
Mar 5, 2020
5
I was well received when I arrived. The customer service was perfect . I was so impressed the way they took time to explain everything that i wanted to know.
CLOVIS MUDOH TEBO NGO
Mar 5, 2020
5
Very professional team that communicates very well regarding status of the repair and additional work needed
William
Mar 4, 2020
5
Super responsive and professional - every person I dealt with was great! Highly recommend this dealership for new car purchase!
Kirsten Baker Lockyer
Mar 3, 2020
5
Amazing sales process from start to finish - went and found the vehicle I needed - gave me a great trade in too
Kirsten Lockyer
Mar 3, 2020
5
Prompt, transparent and friendly. Eric was great to work with, the facility was very nice and service was performed as discussed.
Ken
Feb 28, 2020
5
Service done well and on time with first rate service person: Eric
Jeffrey Donahue
Feb 28, 2020
5
Courteous staff who really seem to value customers.
Daniel Kelly
Feb 24, 2020
5
Service department; all service members were welcoming, helpful, polite and helpful. Customer service is such an imperative component of my preferred experience. The principle service member was efficient, patient and all responses were timely. This is a well run professional company.
Dr. Mark Sementilli
Feb 24, 2020
5
Dey was a fantastic sales person (for a leased Q7). Everything was clear, direct and honest. The entire process was great thanks to her and William. We highly recommend Audi Hunt Valley for their professionalism and customer service.
Bonurbe
Feb 24, 2020
1
I purchased a 2018 Audi A4 from this dealership with an extended warranty. I ended up trading in the vehicle for another and proceeded to go through the process of canceling my extended warranty and requesting a partial refund. My wife went to the dealership on 11/21/19 to complete the cancellation form which is required for the dealership to process the refund. Yesterday (2/14/20) I called to try and find out why I had not received a check (3 months later) and was unable to reach the finance manager (William) as he was out of office. William called me today (2/15/20) explaining that the request was still pending with Safeguard (warranty company) and that he would “have to call them on Monday to see what was the hold up”. After getting off the phone with William, I called Safeguard directly. Safeguard informed me that the dealership never submitted the paperwork for a cancellation. In fact, they could see that the dealership accessed my account on 11/21/19 but didn’t do anything else. Safeguard informed me that once the paperwork is submitted to them it would take an additional 3-4 weeks to cut a refund check. I called William back to try and get clarification as to why he told me 1) they were closed on Saturday and 2) why he hadn’t submitted my cancellation request. William informed me that he had indeed submitted it. After explaining to him I knew he didn’t he switched to “well the home office submits those so I need to follow-up on Monday with them”. This is absolutely absurd. In the auto industry there is a term called charge back which basically means if there’s a refund for a warranty that ends up hitting the bottom dollar of the finance department because they can’t report that they earned that money if you’re canceling a warranty. What I’m assuming is happening is that the finance department at Hunt Valley is not submitting the cancellation request in a timely manner. As a result, the customer is not receiving their funds. To make matters worse, safeguard only refunds within three months, so I told William I expect a call on Monday with details of when I will receive my check. BE ADVISED if you have sold a car and are waiting on a refund check. If I had not called, no one at Hunt Valley Audi would have called me to check on it. This is a complete scam. I will never be doing business with this dealership again and I will be advising all family, friends and co-workers to avoid doing business with Audi Hunt Valley. I’ve grown up in Baltimore county my entire life and know many people in the community. This type of business practice shouldn’t be allowed. Three months later, I’m still waiting on a partial refund for my warranty. I sincerely hope a GM sees this feedback and investigates how many other cancellation requests may be in the pipeline.
P
Feb 15, 2020
5
Fast customer service, professionally staffed.
Ann Kurtzman Zgorski
Feb 14, 2020
5
I want to personally thank Patrick Hoffman for his help during the purchase of our 2019 Audi Q7. Patrick went above and beyond to help me keep this beautiful SUV a surprise from my wife. From getting me the exact features we wanted, to the red big bow, Patrick and the rest of the staff at Audi Hunt Valley made my X-mas morning reveal and unforgettable experience. I recommend them all the way!
Gabriel Davila-Luciano
Feb 12, 2020
5
I am very pleased with the professional and kindness of Chris Becker. Very knowledgeable individual, enjoy working with him to handle my repairs.
Urmila Jajistar
Feb 11, 2020
5
Normally, I am the guy that one of my friends or family members calls upon when they need to purchase a car; so I consider myself a very experienced negotiator and someone who knows alot about the car buying process. I'd love to take the time to explain why you (whoever is reading this review) should stop shopping around different dealerships and buy from Audi Hunt Valley. For starters, I've put in that time, I've searched around for the best deals, quality of service, and dealer integrity for several months. I invest alot of time when I buy a car, meet many people, and get offered many deals. Audi Hunt Valley is by far the best dealership that I've worked with. From the start, I was in contact with an awesome sales person, Kevin Mullaney, who provided a very pressure free sales experience for me. While he pulled up the car that I was interested in, I walked around the showroom, and was approached by just about every associate working that day asking "hi how are you? Have you been helped yet? Is there anything I can do". Do you know how rare it is that a dealership or sales environment of any kind has that kind of awareness of customers? Do you know how many dealerships I've been in where I walk in and nobody says anything to me? I have to find someone myself and then they sound so bothered that I dare ask them for help. I'll tell you my theory as to why this dealership has this great sense of service, and I believe it has to do with the General Manager Tony and the tone he sets. but I'll circle back to that in a minute. While talking about my deal with Kevin my sales person, and Kevin the Used Car manager, I realized my budget was tight. Kevin (Used Car Manager) did absolutely everything he could to make sure I had the car that I wanted at the price I could afford. Although I wont disclose the terms of my deal or the car I got out of respect for the dealership, just know there is no question the dealership went the extra mile to get me in the perfect car. Alot of times you can walk into a dealer and they will laugh at your budget, then brush you off as they dont want to waste their time on someone who they think cant afford the car. Neither Kevin got mad at my budget, they just got to work on trying to make it happen. Getting back to the General Manager, Tony is doing something very special at this store. As someone who has worked in high end sales and management, I know how hard it is to make a sales environment a great place to work. I believe that Tony is making this dealership a great place to work, because it seems all the employees are happy and excited when at work. He should be commended for this, as should Kevin my sales person and Kevin the Used Car Manager. I look forward to sending many more friends and family to this dealer for the best service, integrity, and committment to the customer. Thanks for taking the time to read this, I hope you dont waste the time I did going to other dealers.... just buy from Audi Hunt Valley, and Kevin Mullaney!
Valentine Schell
Feb 7, 2020
5
First time in with my car. Appreciated the honesty and straightforward conversation concerning my cars service. Service man was upfront
Jason Clark
Feb 3, 2020
5
Service department is great. Matt is very customer oriented and knowledgeable. That said I remain mystified why a brand new q8 has all out static on AM radio. I?m hoping Matt will find a fix.
David Hamilton
Feb 3, 2020
5
I had actually ordered an Audi eTron from the factory and was having it shipped to a local dealer. After dealing with them for months with them not budging on anything, i went looking for another dealer. I came across Audi Hunt Valley, 2 hrs from my home, and the whole process from booking the appt to see and drive an in stock eTron to the final handing over of the keys was a simple (and quick!) process. Mr. David Kuchta was a fantastic individual to deal with and will have my future business as well as my friends business as well. David was knowledgeable and honest and made me feel comfortable with the whole buying process. All around a great experience, an easy buying process and also they saved me over $10K from what the other dealer was offering. Excellent all around and I recommend them 100%!
Troy Widgren
Jan 29, 2020
5
The service rep found an extended warranty for the problem my vehicle was experiencing. This saved me money, and significantly enhanced my satisfaction with Audi service and products.
Scott Leeper
Jan 29, 2020
5
The customer service at the Hunt Valley dealership is above any other. From the moment I walked in to the final moments I was completing my purchase I was treated with the greatest of care. Tony, the GM there went above and beyond to make me not only satisfied with my purchase, but to assure my family that we had what we needed to fit our life style. I went to a different Audi dealer prior to this one only to be offered much less for my trade in and not an easy feeling. Naturally that dealership told me to stay away from Hunt Valley because they add unknowns to their prices at the end and are not upfront about everything. I found that not to be the case at all. Not only were they better priced, they were willing to talk to me about fair prices on today's market. I believe the other dealership was only trying to keep me away from Hunt Valley because they new they could not compete with them. Plus their inventory is much larger at Hunt Valley. So take it from me, a first time Audi buyer. If you are unsure or have any questions about an Audi but are in the market. Go to Hunt Valley. Ask for Tony. Tell him Doug sent you.
Douglas Marshall
Jan 28, 2020
5
My husband and I just purchased our first Audi. We purchased a Q5, which we just love to drive. Our sales person Nick Cohen was very knowledgeable, and when it came down to the negotiating of the price, we felt we received a good price. When we took delivery of the vehicle, Nick went over all the main technology systems in the car. After a few days we had an appointment with Jessica, the technology person, and she went over “in depth”, all the technology. We had a great experience so far, and am sure it will continue. We do recommend Audi Hunt Valley.
Barbara Eckert
Jan 25, 2020
2
Took my car in for a recall repair. Since it was there, I agreed to let them "look the car over," (For $ 95.00) They found things that they tried to get me to repair. I don't understand why an Electronic Malfunction was something I should pay to repair. I didn't go into my gear shift and play with wires, etc. It should be a recall repair- just like the one I was there to get. Electronic malfunctions are a the people who built the car issue- not an owner problem. Also- they had a sign up in their repair area that said- Want to sale your car- ask for a quote. I asked for a quote. First I received a voice mail stating they did not know what I was talking about and then I received an email stating the same. Take down the sign if you don't mean it or offer it. Duh. Need to get ahold of Audi to ask them why the Electronic Malfunction is not a recall.
Katherine Mitzel
Jan 23, 2020
4
Customer service could have been better, Ron was great I would recommend to everyone.
VICTOR GONZALEZ
Jan 22, 2020
5
Tracy got me checked in and handled the recall repair in less than 30 minutes. Thank you!
sansnom
Jan 18, 2020
5
Well stocked and staffed modern dealership with world class service and sales.
Robert Graham Fiore
Jan 17, 2020
5
Chris is very helpful always! Hunt Valley service center is awesome and reliable!
Yong Dai
Jan 17, 2020
5
Mr. David K. was a great sales person. He was very knowledgeable on all the details of the Q7. Very happy with the entire process. Thank you.
Anderson
Jan 17, 2020
5
This place was top shelf. From the first step in the door, I was greeted and immediately assisted. The staff was friendly and courteous, helped me with my issues and had me back out in a few minutes. My A6 was ready to pick up later the same evening.
Clint
Jan 16, 2020
5
Truly exceptional customer service and experience thus far
Stefanie Turk
Jan 15, 2020
1
The service was not bad. However, I have had my Audi for over 4yrs and for the 1st time ever I was charged to reset my oil change light when I got my car serviced here. I only get my oil changed at Audi and I have never been charged for this. It was an absolutely ridiculous and asinine charge! I was charged $44.99 to turn off a light .. smh. I will never return to this location.
Kristen Bell
Jan 14, 2020
5
Had a great experience , service , cleanliness, friendly
Karen Ageloff
Jan 7, 2020
5
The Autonation team provides excellent service in a consistent manner! I've worked directly with Matt for many years and one of the main reasons I continue to to come back. Matt is always attentive to my needs, always in communication throughout the work process, and gets me in/out with ease! The performance of Audi vehicles speaks for itself and will definitely consider another purchase when it is time, and will go to Audi Hunt Valley!
Chuck Falter
Dec 5, 2019
5
Always have loan ready. Get you in and out fast. Service on car is always perfect.
Dee Rosenshein
Dec 4, 2019
5
I recommend Audi Hunt Valley because of the courteous and efficient personnel. They valued my time and my business. Thank you!
Ann Lightner Fuller
Nov 26, 2019
5
They take excellent care of a customers, communicate the entire way through the repair process. It’s top notch service.
Michelle Hupfer
Nov 12, 2019
5
See Dave Kuchta and Jesse. They are the best and provided exceptional sales and customer service. I love audi of HV!
Jf
Oct 21, 2019
5
The buying experience was awesome. Nick Cohen along with the management took their time and treated us with respect and offered all the options available in a kind manner.
Jorge Pagan
Oct 20, 2019
5
Robert Schulman again went above and beyond the excellent customer service I have come to expect from Audi Hunt Valley. Robert patiently worked with me and my ever-changing schedule to ensure I had the absolute best deal on the car I wanted. I could not be happier with the entire leasing team (Robert, William, Jessica) who created a quick, seamless, and pleasant process.
Cara
Oct 5, 2019
5
Robert Schulman again went above and beyond the excellent customer service I have come to expect from Audi Hunt Valley. Robert patiently worked with me and my ever-changing schedule to ensure I had the absolute best deal on the car I wanted. I could not be happier with the entire leasing team (Robert, William, Jessica) who created a quick, seamless, and pleasant process.
Cara
Oct 5, 2019
5
Just finalized the delivery on my third SQ5. Great service by Bob Schulman and team. Got me the exact car I was looking for.
Rich Compton
Oct 2, 2019
5
The reps in the service department are always professional and courteous. Always a pleasant experience. I appreciate the follow-up call.
Cheryl Moore
Oct 2, 2019
5
My experience with Audi Hunt Valley was far superior from the service department where we purchased the car on Long Island, NY. Organized, courteous, and beyond helpful. Thank you.
Heidi Giffuni
Sep 22, 2019
5
Great service and accommodations.
Jack McClinton
Sep 16, 2019
5
The service people were awesome. They got my vehicle in quickly and had it done on time. They were extremely helpful with suggestions for future service. I would highly recommend them
Curt Otacorb
Aug 23, 2019
1
I dropped my car off at 8:30 am Saturday 7/27/19. For my routine maintenance an was told later on that day they need me to pick it up Monday 7/29/19. Pick up my Audi TT on 7/29/19 an everything was fine no leaks just need rear breaks they said. On 7/30/19 I called Audi Cockeysville to let them no my Brake light came on. An they assured oh it’s just because u need rear breaks it probably just the sensor. So today 7/31/19. On my way home from work I almost ran into the back of a car (could have killed me an the car in front of me because my brake pedal went all the way to the floor. So I stop at the nearest parking popped the hood an saw there is no brake fluid at all. Which means the technician that did my routine maintenance did not an forgot to put brake fluid in there which almost cost me my life. Audi Cockeysville wants me to toll it to them an if they are not at fault which they are, I will not have to pay for the tow which from where I live would cost over $100 at least. I have been taken my Audi TT to that Dealer since 2016. An this is the first time anything like this happened at that dealership an I can no longer take my car there because it almost cost me my life. Something needs to be done about this so no one else goes threw this or possible dies.
Speciall
Aug 1, 2019
5
I had a great experience with Dave. He was very helpful with helping me pick out the car for me and getting me the best price.
KylieHand
Jul 28, 2019
5
I have purchased three Audi vehicles from Audi Hunt Valley and have had nothing but exceptional experiences with Ronald Harris in Sales and Eric Vest In Service. I highly recommend both the dealership and Audi
Katie Kirkpatrick
Jul 22, 2019
4
I bought my Q7 from Audi Hunt Valley and they have taken good care of the vehicle. Service has been good and the car is done at the time promised. A loaner is always available with a comparable Audi.
Dan Cheng
Jul 20, 2019
5
This has been my first experience with Audi Hunt Valley and it was a very good one. I came in primarily to do some research and test drive, but decided to purchase the SQ5 mainly due to my experience with my sales specialist Casey Clark. This young man was very knowledgeable, took his time to explain every feature of the car and didn't rush me through the test drive or the sales process. Casey is a great asset to the dealership and Audi. I have purchased many cars in the past and Casey would be my first stop for all future car buys..Thx/JZ
AudiHuntValley
Jul 11, 2019
5
My service appointment was quick and easy despite not having setup an appointment. My rep Ricky Gibson was easy to work with and kept me updated along the way, and when the repair couldn't be completed the same day I was given a nice loaner to use..Thx/JZ
AudiHuntValley
Jul 11, 2019
5
Excellent service, comfortable waiting area. Coffee, soda, water and snacks provided.
Alonzo Griffin
Jun 26, 2019
5
I just wanted to thanks Robert Schulman and the team at Audi Hunt Valley for going above and beyond with my A4 purchase. The process was seamless and they delivered to me an amazing vehicle. I would highly recommend Audi Hunt Valley and contact Robert Schulman if you are in the market for a new Audi. Thanks again.
Sean Young
Jun 25, 2019
5
The service person, Chris was helpful and personable.
Marcia Brooks
Jun 21, 2019
5
Great process with super salesman Dave Kutcha.......answered questions and made it enjoyable
Andrew Brophy
Jun 17, 2019
5
Professional, Listened to the customer, made the car buying process easy
Kate
Jun 12, 2019
1
An AutoNation Audi mechanic took my car on an 87-mile joyride overnight out-of-state to his home (in York, PA) without my permission, and I have it all caught on my dash cam. I noticed my car had no gas and 87 more miles on it then when I dropped it off for a recall (which wasn't even completed). Not only did he take my car without permission, but he drove it recklessly, including driving 90+ mph on 25 mph country roads. And worst of all the dealer not even knowing this happened, covered it up when confronted, lied about knowing, and told me they were within their rights to "test drive" my car how they see fit. The service writer lied, the Service Manager lied. They didn’t even know it happened. I went to the general manager, Mitch Henson, to explain what had happened, explained I have it all on my dash cam, and to seek some sort of resolution, but they blew me off. If people knew their expensive cars were being taken home by employees and driven recklessly, I seriously doubt anybody would want to take their cars to this dealership. The best part when I told the general manager he was doing 90 in my car, he said "sometimes they have to drive that fast to properly test the car." Seriously!
Aaron
Jun 11, 2019
5
Great sales rep at Hunt Valley. Ask for Ron. He saw a few things he didn?t like and had them addressed immediately. Solid attention to detail.
David K
Jun 11, 2019
5
I was greeted when I walked in the door and it only got better from there. They worked with me on price and I was happy when I left in my new to me Q5. The process was easy and there was no BS like other dealerships. They want to sell cars and they do it the right way! I will absolutely go back for my next Audi!
Matthew Olans
Jun 7, 2019
4
The service desk was excellent on my trade in and my sales representative was also excellent.....
Donald Chamberlain
May 30, 2019
4
My experience with AutoNation was great. Excellent customer service from beginning to end. Tracy and Jason were great and very professional. The one area from my experience that I was not pleased with was the extended period of time it took to complete my car. I wished that it was completed a lot sooner than it was. However, I was pleasantly pleased with the repairs on my car. Once completed, my car looked almost brand new! Overall, great job and I would recommend them!
Kyana
May 29, 2019
5
Great service from Dave Kuchta
Bryan Cartwright
May 18, 2019
5
Great service experience. Eric took great care of us!
Stephen Prenger
May 17, 2019
5
All the people I've dealt with to purchase the car were professional and courteous. We were looking for a red Audi A6 and this dealer had one and was the closest to us.
Gw/gpmp, Llc
May 16, 2019
5
Great service, great people and everything was amazing. Wish they would?ve at least put quarter tank of gas in my car. Before i got home I had 12miles left till empty.
Yvette Carter
May 13, 2019
5
Great experience except the key code , ridiculous to have to buy a new code to use Audi connect
Diane Lazzeri
May 2, 2019
5
A smooth, comfortable and quick process - extremely happy about our choice.
derek
Apr 24, 2019
5
Chris was great! Noted things about my vehicle service maint. I wasn?t aware of.
Donald Carver
Apr 18, 2019
5
My service tech was very professional. He provided me with my choice of loaner. He thoroughly explained all of the repairs which were covered under warranty. He asked if I had any other concerns. I was called as soon as my car was ready. They also washed and vacuumed my car.
Stuart Deckelbaum
Apr 11, 2019
5
Audi Hunt Valley made me feel like family. They were very personable, and tried to make every effort to make you comfortable with your acquisition. Nicholas, David, Jessie, and Jessica were the best! I would recommend Audi Hunt Valley to all of my friends and family
Michael Hipolito
Apr 10, 2019
5
Recieved great service from Ricky. Everyone was very friendly and gave me all information I needed.
Jenny Rose
Apr 10, 2019
5
AHV provided exemplary service in assisting me in purchasing my Audi Q5. The staff were friendly and helpful. My sale rep was knowledgeable about features of the vehicle. The purchase was seamless and efficient.
Deb Blackshear
Apr 2, 2019
5
My salesman Nicholas Hill was awesome. He was professional and caring. He did everything he could to get me in my dream car - my Ford Fusion. I absolutely will recommend him to anyone looking for a car. Nick made my entire experience easy and enjoyable. I can't thank Him enough.
Gloria Ayers
Mar 19, 2019
5
Chris Becker does a nice job explaining everything clearly and is very courteous. My car was ready on time. I really appreciate getting the car washed.
MThompson
Mar 18, 2019
5
Bill T was great!! All the people I met with were very forthcoming and professional
Hilaire Tackie
Mar 15, 2019
5
Great buying experience. Both Baine (sales) and Scott (financing) were easy and friendly to work with. They knew we?d driven well over an hour to get there, and had everything ready for us when we arrived. The actual physical site is being renovated, but looks like it will be really nice once finished. Overall, a very satisfying and positive buying experience..
Rob Pizzala
Mar 14, 2019
5
Nick was awesome to work with. He was patient with us and made sure we were aware of every option available to us.
Keith Hodges
Mar 14, 2019
5
New lease on 2019 A5 after lease end of 2016 A5. The lease end process was not great as there was confusion about the payoff primarily brought as I needed to extend my current lease. Relative to the new lease, all was OK except I had to wait 2 months for the new vehicle, but that is more understandable.
David Becker
Mar 3, 2019
5
Service rep Chris is knowledgeable, professional and friendly. Loaner vehicle was great and my car was ready when promised.
Nanci Berilla Engel
Feb 28, 2019
5
I purchased my new Q5 from John Villarreal. John was very knowledgeable on all Audi vehicles and did not try to pressure you into making a quick or impulse decision. He worked with his manager, Jesse Fletcher to ensure my needs and desires were taken care of.
Andrea Scaletta
Feb 28, 2019
5
Had a great experience with Patrick, he’s knowledgeable and not pushy at all. He patiently answered all of my questions and waited as I communicated with my husband who is currently in Iraq as this car is for him. The only thing I really wasn’t happy with was upon closing the deal the gentleman who is doing the paperwork was very pushy about buying service packages. I stated on more than one occasion that I did not want a service package as it wasn’t in my budget at the time. Instead of moving on to finish the paperwork he continually pointed out more packages. I caved and got the service package, which I have only myself to blame. I just started to feel that we wouldn’t move on if I didn’t purchase something. At that point I had been at the dealership for about three hours. I would definitely recommend Patrick if you are looking to buy an Audi.
Kristen Bradley
Feb 12, 2019
5
I am in love with my new Audi Q5. My car was declared a total loss on Tuesday and I walked out of the dealership with a new car on Wednesday. The team went above and beyond to assist. It is traumatic to buy/lease a car under the gun when you had not prepared to be in car purchase mode. Nick Hill was patient and thorough. He walked me through the entire process, gave me a technology lesson (this car does everything other than wash itself) and even arranged for the return of the rental car that I drove in with. Today I had a follow up tech session with Jessica - she came to my home! Also a special shout out to William for his financial guidance. What a great team! You made this really painless.
Beth Perlman
Feb 1, 2019
5
Great experience. Patrick is very professional and was a pleasure to work with.
RGentzler
Jan 30, 2019
3
The service is always good, the work is always good, but I think they should better manage their fleet of rental cars. When a rental is promised for a repair, it should be there. I work and the last 2 times I've arrived, rentals were promised but not available. I had to get back to work and had a check engine light on and they were basically just like "sorry" we are too busy to look at your car & gave away the rentals to others.
KWilhelm
Jan 29, 2019
5
Went in for a pressure check for coolant level. Determined that no leaks were present. Due to nothing being found, they waived the charge. Top notch customer experience.
Brian Lindemeyr
Jan 28, 2019
5
I really enjoyed buying this car! Usually the process is a little stressful, but this was an entirely different experience. The car I purchased was used, but detailed to perfection. I really liked the salesman (Patrick Hoffman). He was quick to answer emails, and any questions that came up, no matter how trivial. The process went well, and I wouldn't hesitate to buy a car at Audi Hunt Valley. I love the car, and couldn't be happier. Thanks Patrick, and Audi Hunt Valley!
Kimberly
Jan 25, 2019
5
Our overall experiences with Hunt Valley Audi has been exceptional.
Catherine Goldman
Jan 25, 2019
5
Audi Hunt Valley will leave you content in every step of the way. It is one of the few dealerships (I have been to many) which have a wonderful team and they do everything they can to help customers drive one of their products. Though we had few Audi dealerships that were close to our home but we chose Audi Hunt Valley due to its reputation and genuineness. Personally, I have come across many sales person all these years. However, Mr. Casey is one gentleman who stands out among all of them. It's to him and sales manager - Jesse, credit that my wife is driving Audi Q5 today. They both took care of me and my wife every step of the way. Casey offers unparallel customer service. My wife and I have made a commitment to this amazing individual for life. I wish him very best in life and hope who-ever reads this review won't hesitate a bit to go to this wonderful dealership and meet amazing personalities who are always willing to help and most importantly honest. - Sahil Devgan & Areej Khan
Sahil Dev
Jan 22, 2019
5
Great service from John V in sales if you ask for him he knows his stuff !
Amanda Leaning
Jan 20, 2019
5
Great Service. Always willing to help. Ricky was awesome!!!
Joan Hynes
Jan 18, 2019
1
My 2013 Q5 has been serviced at Hunt Valley primarily since I bought it new. They have “adjusted” a terrible rattle in my sunroof three times in the first few years until ultimately they tore out the roof and replaced the sunroof track bc it was cracked on the passenger side front. Fast forward another year or so, and now I’m out of warranty, and the new track they installed is cracked in almost the same spot. Hmmm...a five year old car on its third sunroof frame!? Never even heard of something like this. So...their response was to charge me $1200 to fix the frame they just can’t seem to get right. Had this been the first issue and I was out of warranty I’d completely understand. Being they’ve tried four times now either it’s out of spec or they suck at fixing sunroofs on their own cars. Now I’m dealing with Audi USA to see if they can help fix what Audi Hunt Valley can’t seem to fix. We shall see but beware of post purchase issues with service. I always do these service reviews and they’ve had some good ones for sure, but it seems the bigger the issue the worse the service.
Ryan Lowry
Jan 8, 2019
4
Nicholas was an excellent salesman who worked hard with me to figure out the best car, best financing options. The front desk woman was very customer friendly and made me feel very comfortable �� I didn’t like the pushing of all the warranties and pressure to finance them. It I understand part of the process..
Teri Murtha
Jan 8, 2019
1
Went with hopes of potentially buying an S4. Was immediately turned off by Baine who couldn’t have been any less helpful or disinterested in selling a car. When requesting to drive an A4 for comparison purposes, we were passed off to a different salesman.
James Knaüer
Dec 26, 2018
5
These folks here are my absolute best. Went here to buy a car and their sales team was very accommodating to my circumstances. They weren't here to judge me, because my situation was less than perfect. The only thing Nicholas Hill and his team was interested in, was fulfilling all my car need.. And I sincerely did appreciate that... What a group of wonderful people at Hunt Valley Audi in Maryland.. Would definitely make my next car purchase from Nicholas Hill and his team in the near future..
JeromeRod
Dec 21, 2018
5
Great place for your Audi vehicle needs.Excellent Sales and Service !
William Gretes
Dec 21, 2018
5
Exceptional experience. I pulled in to the dealership unannounced and without an appointment at 7:30 in the morning. The team took care of me and my car quickly and seamlessly and got me back on the road in 30 minutes.
Dennis Elliott
Dec 21, 2018
5
I received several letters regarding the authorized service repair involving Air bag recall. Although it took a while to get the appointmnet, but Once I made the appointment everything went well.
Kenny Talabi
Dec 19, 2018
5
Needed to see car, buy it and leave within an hour and they helped me get that done. Dealer fees were on $320 compared to other places it was low. The car has been cleaned and all maintenance including tires were done so I don’t have anything to do for next 18 months!
Haroon Tahir
Dec 13, 2018
5
I went to the dealership for a recall on the wrong date(my mistake) but a very polite and professional service consultant, Ricky Gibson went above and beyond to help me to get the recall fixed that day. He gave me a time estimate and made sure to keep me informed about the status of the repair. Throughout the process he showed a great level of communication informed me personally when the repair was done. He exceeded my expectations. In my opinion he is a great asset for Audi of Hunt Valley. Thank you
Leonat Isufi
Dec 12, 2018
5
We received a recall notice from Audi USA to address an issue with the passenger occupant detection system (PODS) on our 2012 Audi A6. This happened at the same that our vehicle warning system alerted us to a malfunction in the system. I contacted the Service Department at Audi Hunt Valley and explained the situation. I quickly received e-mails from Mr. Ricky Gibson and Ms. Tracy Hare confirming the appointment, as well as providing all the pertinent details of it. Additionally, I received a separate e-mail from Mr. Robert Schumann, Audi Maturity Manager, offering a complementary appraisal on our vehicle (which we respectfully y declined, since we plan to keep our Audi for a while longer!) Once we arrived to the dealership we were greeted with a smile by Mr. Matthew Hunt. He proceeded to get the necessary information to pull our car in for service and process our request for a loaner vehicle. We were offered an Audi Q7, which we liked very much and Mr. Hunt showed us some of its features, which we were not familiar with, but made our experience in driving the Q7 more enjoyable. The completion of the recall took longer than what they and us anticipated due to a part that needed to be ordered. This part was not provided with the kit to fix the recall, but Mr. Hunt was quick to confirm that it would be covered by the campaign (which was a very welcomed news). We were allowed to keep our loaner Q7 until the next day. Throughout the process, Mr. Hunt kept us abreast of the situation and their progress in completing the job. Finally we got our car back completing the fix without any further problems or delays. All the personnel we ran into while at the dealership seems to be happy and eager to greet you. They made us feel welcomed. I will definitely recommend this dealership to those desiring to have work done on their Audi’s by an authorized dealership.
Ilia Liz Christian
Dec 11, 2018
5
The sales person was very knowledgeable. Enjoyed the experience.
Dwayne P
Dec 11, 2018
5
Excellent customer service and everything was explained
David Porter
Dec 9, 2018
5
Very diligent in communication and effort
Oleg Fastovsky
Dec 4, 2018
5
Great experience from beginning to end. Even Saturday pick up
Robert Lowy
Dec 4, 2018
5
The best service and customer experience I’ve ever had.
John Brooks
Dec 4, 2018
1
Not a good experience. Purchased a 2017 Certified Audi Q5. Got it home, realized windshield was cracked, been getting the run around for 2 weeks. No follow up calls from management, sales rep goes 4-5 days between responses. Didn’t even gas up car when we purchased, got 1 key that didn’t work. Frustrated with the process, but the price was right. My advice, if you expect high standards of customer service, stay away.
Jeff Baker
Dec 1, 2018
2
Purchased a certified used 2017 Audi Q5. Got it home, noticed windshield was cracked, front and back end was dinged up. My fault for test driving in the dark but I expect more from Audi. Been getting the run around for 2 weeks on windshield replacement. Also, gave me a key that didn’t work, didn’t fill with gas, no follow up calls from anybody in management. No appreciation for customers. Price was right though.
Jeffrey Baker
Dec 1, 2018
5
The sales associate was very helpful and so was the entire staff. They listened to my needs and were able to get me the car that I wanted,
Malik Hedges
Nov 30, 2018
5
I went looking to by an Audi Q5. I worked with Patrick from sales who was very knowledgeable about all things Audi and responsive to my questions and concerns. I ended up with the SQ5 and could not be happier. I got a price that I am pleased with and a great SUV.
Thomas Wojeck
Nov 27, 2018
5
Seamless professional approach to buying a car. Business like and without nonsense or games. Significant discount offered without back and forth. Great experience end to end in Buying my A5.
Robert Stroud
Nov 25, 2018
5
Casey the salesman was very knowledgeable about the vehicle and friendly. But I cannot give the dealership a 5 star, maybe a 3.5 star. Unfortunately when I purchased a used vehicle, it was missing the user manual and also had a bad serpentine belt/tensioner but did not realize till I got home the next day. Contacted the salesman, but nothing came of it. I love the car and especially the pearl white color, it was worth the 2.5 hour drive.
Sabestian Pan
Nov 20, 2018
2
First of all, I was buying a car remotely out of state, and true to the sales person forecast, this would be a difficult experience. Outside of the complications of states doing things differently, I had a hard time getting a consistent agreed upon plan of how to move forward. Every couple of days, a plan would be laid out and either not implemented or something else would come out. This experience didn't have to be this hard. And every misfortune, was blamed on someone else, either new AutoNation policies, finance guy left, busy day, whatever. Even the two sales point of contact didn't talk to one another and I frequently got calls from one contradicting what the other just said to me. I even had a hard time placing a down payment on the car and ended up just paying for whole car in cash to make sure it wasn't sold from under me. And I still couldn't get the car for another 3 weeks due to paperwork issues (again blamed on someone else). Perhaps my frustration showed and I was difficult to deal with also. I don't think so, but I'm remain open minded. On the positive side, price didn't change, car is as expected, and I think the sales folks tried their best. This all could be due to me being a remote buyer and the process isn't used very often.
RemoteBuyer
Nov 16, 2018
5
Although the dealer could not verify the problem I was having, they did give it a thorough shot. Explanations were thorough and the courtesy inspection of the entire car is appreciated too. Very professional and service oriented. Always appreciate the loaner car too.
mtkpt123
Nov 13, 2018
5
Matt is a great service technician!
Tolly Tj Albert
Nov 9, 2018
5
emergency tire leak caused by a nail. Took me without an appt, patched the tire, and had me out in 45 minutes. Always take my Audi to the dealer.
gillygirl
Nov 8, 2018
5
Overall positive experience. Worked with a great technician, Ricky.
Trish Miceli
Nov 7, 2018
5
Chris was outstanding and very helpful when he explained to me the service that was scheduled to be done on my car.
Linda Watkins
Oct 31, 2018
5
Manager Tim Jenkins and salesman David Kuchta were terrific! Finance rep William and Technology expert Jessica came to my home to walk me through their areas of expertise. Friendly and helpful and not at all pushy. I am very satisfied with my experience and I LOVE my new car!
Laura E. Gayvert
Oct 30, 2018
5
Another great experience at Audi Hunt Valley! We leased our Q5 there, fast and easy with a great selection and we service there regularly as well. Matt and the entire service advisor team are very friendly, knowledgeable and fast. It was easy to schedule an appointment and get a service loaner. The service was done the same day and our Q5 was washed and ready to go when promised. We highly recommend buying and servicing with Audi Gunt Valley.
Angelica Menefee
Oct 30, 2018
5
Great service and attitude. They did everything they could to make my experience amazing. I love my car!! This is my second time buying and Audi from them. It won’t be my last. Thanks so much for a great experience!
Christine Ortyl
Oct 27, 2018
5
Excellent service staff and technicians. Great customer service.
Jimmy Dafish
Oct 16, 2018
5
Smooth process from start to finish.. especially impressed with my sales rep, John Villarreal. Attentive, helpful, professional and made the experience not only smooth, yet fun. Both John and the manager, Karl Pugh, were very approachable and assisted throughout the process. I will be recommending this AutoNation team in the future. Love my new Audi Q5.
Lease Plan Usa Lt C/o Ryobi Technologies
Sep 25, 2018
5
Ricky is the best service rep. Audi hunt valley always take care of my needs
Ronald K Roundtree
Sep 22, 2018
5
Airbag recall fix and oil change. I had not been to this dealership for service previously and was not sure what to expect for the minor service issues. I was very pleasantly surprised at how well I was treated and the care that was shown to my car!
Geraldine
Sep 18, 2018
5
Buying a car with an Auto Nation dealership, specifically Audi Hunt Valley, was a great experience.
Tara Pistorio
Sep 11, 2018
5
Very smooth experience. The sales person was very helpful.
Ruth Aranow
Sep 5, 2018
5
I’ve been with Audi for 4 years. Always a wonderful experience when I visit. The service team and sales associates are always so pleasant and helpful. They go above and beyond.
Erica White
Aug 28, 2018
5
Great place. Very professional and caring they were very good helping me with my needs. Highly recommend it.
Laura Martins
Aug 23, 2018
5
Excellent in all aspects of information, attention to detail and follow through.
Richard Halpin
Aug 21, 2018
3
Went pretty well. Sure took a long time to get manufactured.
Charles Sexton
Jul 27, 2018
4
Over all I had a great experience with the company. Minus the Minor cosmetic work needed. I would do business with them again.
Bill Thomas
Jul 24, 2018
5
My experience was outstanding. the personnel Ricky was personable and courteous and the service performed in one day. Car washed was great.
Pat Novak
Jul 18, 2018
5
My car wouldn't start. I called Audi Roadside Assistance and they brought it to Audi of Hunt Valley. They diagnosed and repaired my vehicle in a timely manner.
Paige S
Jul 18, 2018
5
Recently purchased our 2nd Audi from Audi Hunt Valley and were once again extremely pleased with the process. Our honest, reliable team of Baine and Tony made research and shopping convenient-- and we never felt pressured to make a decision before we wanted to. We are customers for life!
Kelsey Foster
Jul 17, 2018
5
Karl and Bob were superb, a pleasure to work with
Matt Hitt
Jul 17, 2018
5
Karl and Bob were superb, a pleasure to deal with, our 4th auto with these guys
Matthew Hitt
Jul 16, 2018
4
I think there was a miscommunication with me getting a loaner car while my vehicle was being serviced. Originally, I was supposed to have my car in the shop for its first year/10,000-mile check-up in April. Due to the fact it only had 7,000 miles on it, the dealership decided to push the service back to July. I had asked for a loaner vehicle on the original date (April) and almost sure I had made that same request for the July appointment. Just to make sure, I had emailed and called the day before to make sure a loaner vehicle would be available; I did not get a reply (there wasn’t a loaner available) until I was on my way to my service appointment the next morning. Being a school teacher, if this had happened during the school year I would have been inconvenienced; since it happened during the summer vacation, I was able to adjust my schedule. My overall experience with Audi service was very pleasant; I just wanted to be made aware of the availability of a loaner vehicle before heading to my appointment.
Mark St Pierre
Jul 13, 2018
5
Employees very courteous and pleasant. Process went very smoothly-no waiting around.
Maria Franzone
Jul 9, 2018
5
This Rangerover sport is the best car I ever bought and with a reasonable price.
Lamar Nichols
Jun 26, 2018
1
This might be the worst car dealership ever. Starting off, On February 20, when I test drove a pre-owned 2012 Kia Optima, it was fully filthy, with cigar smell and dust. The radio was not working and the rear-view mirror was loose. We told that we would take a look after 2 days and if it was pristine we would buy it. Whoever was validating the car from the previous owner seemed to miss checking the radio as it was a complete shocker to the salesperson that the radio did not work. He also showed some attitude when I asked about the radio and said that he works at Audi and he doesn’t know how to deal with Kia cars and he would have a specialist look at it. I felt that if that was the case, he shouldn’t have opted in to sell the car if he did not know anything about it. After 2 days, they had the car completely detailed but the radio still did not work and the rearview mirror was still loose, but the salesperson Nicholas Hill assured that he would get both fixed and I was very happy on the purchase of my FIRST CAR but we had a contract only for the radio fix (valid only for 30 days from date of purchase) and I trusted them it would be fixed soon. As of April 20, It has been 60 DAYS from the date of purchase and I have been shuffling back and forth for four weeks with the dealer and they openly admit they do not know what the problem with the radio is. I have been without my car for more than an entire week and the dealership did not provide me even with a rental/loaner vehicle because I was less than 25 years. This has also hampered all my other activities because of no access to a car. They had a Kia dealership look at it but since the Kia shop asked them $3,000 for the fix, they would not let them fix it but take their own time and try to fix the radio. Till date, the rearview mirror has not been fixed even though it is a very small issue. From the date of purchase, the salesperson never returns my emails, never picks up any of my calls, never returns my calls and tries to avoid me as much as possible and if I get hold of him, he is very rude and condescending. When I let the GM Mr. Timothy Jenkins know about this, all he says is "The salesperson is young, he doesn't know that he needs to return calls if he has nothing to say". He did offer to pay me one month of my car payment, but that does not help me anyway as I have been using Uber to/fro work which costs me almost $40 per day. Very often, I keep hearing the same statement from the sales person, service consultant, the GM which is “We are Audi person, we can do only so much about a Kia car”. If that is so, they should stay away from selling other brand cars and leaving their customers out in the dark with no help to offer and just ripping their money off. The GM then finally gave me a loaner vehicle and kept my car for a solid 25 days and finally made the radio work from some 3rd party audio repair shop. I am unsure if they reoaired the stock radio or put in a 3rd party radio as only half the speakers work in my car and my car has premium sound system with 12 speakers. But that is the max they would go I guess. By the time they returned my vehicle, the 3-month limited warranty offered by the dealership was over and I could get other problems fixed on my car. Overall, I feel that I have been cheated by the dealership and I would never recommend this dealership nor any Autonation dealership to any of my friends or colleagues.
Vignesh Yuvaraj
Jun 15, 2018
1
This might be the worst car dealership ever. Starting off, On February 20, when I test drove a pre-owned 2012 Kia Optima, it was fully filthy, with cigar smell and dust. The radio was not working and the rear-view mirror was loose. We told that we would take a look after 2 days and if it was pristine we would buy it. Whoever was validating the car from the previous owner seemed to miss checking the radio as it was a complete shocker to the salesperson that the radio did not work. He also showed some attitude when I asked about the radio and said that he works at Audi and he doesn’t know how to deal with Kia cars and he would have a specialist look at it. I felt that if that was the case, he shouldn’t have opted in to sell the car if he did not know anything about it. After 2 days, they had the car completely detailed but the radio still did not work and the rearview mirror was still loose, but the salesperson Nicholas Hill assured that he would get both fixed and I was very happy on the purchase of my FIRST CAR but we had a contract only for the radio fix (valid only for 30 days from date of purchase) and I trusted them it would be fixed soon. As of April 20, It has been 60 DAYS from the date of purchase and I have been shuffling back and forth for four weeks with the dealer and they openly admit they do not know what the problem with the radio is. I have been without my car for more than an entire week and the dealership did not provide me even with a rental/loaner vehicle because I was less than 25 years. This has also hampered all my other activities because of no access to a car. They had a Kia dealership look at it but since the Kia shop asked them $3,000 for the fix, they would not let them fix it but take their own time and try to fix the radio. Till date, the rearview mirror has not been fixed even though it is a very small issue. From the date of purchase, the salesperson never returns my emails, never picks up any of my calls, never returns my calls and tries to avoid me as much as possible and if I get hold of him, he is very rude and condescending. When I let the GM Mr. Timothy Jenkins know about this, all he says is "The salesperson is young, he doesn't know that he needs to return calls if he has nothing to say". He did offer to pay me one month of my car payment, but that does not help me anyway as I have been using Uber to/fro work which costs me almost $40 per day. Very often, I keep hearing the same statement from the sales person, service consultant, the GM which is “We are Audi person, we can do only so much about a Kia car”. If that is so, they should stay away from selling other brand cars and leaving their customers out in the dark with no help to offer and just ripping their money off. The GM then finally gave me a loaner vehicle and kept my car for a solid 25 days and finally made the radio work from some 3rd party audio repair shop. I am unsure if they reoaired the stock radio or put in a 3rd party radio as only half the speakers work in my car and my car has premium sound system with 12 speakers. But that is the max they would go I guess. By the time they returned my vehicle, the 3-month limited warranty offered by the dealership was over and I could get other problems fixed on my car. Overall, I feel that I have been cheated by the dealership and I would never recommend this dealership nor any Autonation dealership to any of my friends or colleagues.
Vignesh Yuvaraj
Jun 14, 2018
1
I called to inquire about a vehicle and the sales associate knew what time I was arriving . Walked in and out of 3 sales associates standing around no one spoke. Not even a hello . They walked around like I didn’t exist. I even stood in between two desk wondering if someone would ask if I need assistance. They looked at me like my money was not green all while spinning in their chairs . My overall first interaction of the company was horrible.
Sierra Lewinsky
Jun 7, 2018
5
Just got my second Audi from Hunt Valley Audi. No one better than Nick Cohen. He helped me get the right car and they made me a great deal. And the introduction to the car was phenomenal. Wow what an explanation of what this car can do. Just amazing.
Leonard Raskin
Jun 6, 2018
5
Audi Hunt Valley was very professional & easy to work with. It was a smooth process which involved working with all the folks listed below. Karl Pugh, Manager; Andrew Connor Gue, Brand Specialist; William Taliaferro, Financial Services; and Jessica Okazaki, Technologist. I am a happy customer and thrilled with my SQ5!
Carolyn Brooks
May 17, 2018
1
Purchase a new Q 5. Car was not cleaned or detailed properly after we came back for second time for delivery. Feel sorry for Sales Team as the dealership does not support them. Very disappointed. Will not go back and not refer them. Charlie Fenwick would be disappointed at what his dealership has become. They even showed us a poorly photocopied piece of paper that showed they promised to treat customers in a certain way.
Lewis Hibbs
May 16, 2018
5
I had an excellent experience of buying the car at Hunt Valley dealership. The whole team was courteous, polite. Truly enjoyed to communicate with Patrick H., salesperson who made that day pleasant and memorable.
ID
May 15, 2018
5
We took the car in for a recall notice and the 15,000 service. Very quick service. The car looked great.
Adrienne Beam
May 7, 2018
1
They always cause more problems than they fix, unhelpful with partial information. Go to Audi forums to get answers or call Audi support if you want Audi connect because Audi Hunt Valley will tell you just go online and you can do everything...did not mention I needed a SIM card, did not explain what it was, what features, service, nothing just go home get online and connect. I called Audi connect support. Asking about the SIM card, told me I had to go to Audi, or they could ship one in 5-10 days, but at least you did not register yet with Audi connect....I said I already did, he said oh no, that's bad. Turned out to be not that bad, would have saved me 2 hours of aggravation if the Audi Hunt Valley people were helpful though
David S. Ewell
Apr 27, 2018
5
I'm a first time Audi owner and was happy with service provided to us at Hunt Valley. I did pay several visit to the dealership on many occasions in trying to make my decision as to what model of Audi I wanted. All through the process I was assisted by Hudson Santos who was a tremendous sales manager. There was no pressure from him as he was with us all the way through this process in making sure that we were satisfied. Santos followed up on our seemingly endless questions and made me feel like I was the first customer to ever visit the dealership. Last weekend the car was finally delivered., Hudson Santos walked me through every detail of the MMI system. While we've only had the vehicle for a short time, we couldn't be happier with our choice of models or dealerships! Thank you Hunt Valley Audi! Thank you Hudson Santos! Uwem Ekpo
Uwem Ekpo
Apr 17, 2018
5
I'm a first time Audi owner and was happy with service provided to us at Hunt Valley. I did pay several visit to the dealership on many occasions in trying to make my decision as to what model of Audi I wanted. All through the process I was assisted by Hudson Santos who was a tremendous sales manager. There was no pressure from him as he was with us all the way through this process in making sure that we were satisfied. Santos followed up on our seemingly endless questions and made me feel like I was the first customer to ever visit the dealership. Last weekend the car was finally delivered., Hudson Santos walked me through every detail of the MMI system. While we've only had the vehicle for a short time, we couldn't be happier with our choice of models or dealerships! Thank you Hunt Valley Audi!
uwemekpo
Apr 17, 2018
5
Simply just great service! Having a staff of wonderful employees makes even a repair a pleasant experience!
William Buie
Apr 16, 2018
5
Took my car into Audi Hunt Valley for a recall. They did the repair fast and also checked the entire car and gave me a report. I was able to do work from their lounge which had free wifi and coffee. It was like being at Starbucks while the car was fixed. The people were very nice --I was very pleasantly surprised.
Henry Patino
Apr 16, 2018
5
My buying experience at Audi of Hunt Valley, MD was excellent. Everyone I dealt with including my salesman Ron Harris were consummate professionals and made the purchase of my new Audi easy and hassle-free. I would highly recommend to anyone considering the purchase of an Audi in the Baltimore Washington metro area to go to Audi of Hunt Valley first.
Patrick Smith
Apr 7, 2018
5
I was a happy customer of Len Stoler Audi for 15 years and multiple Audi purchases, until Len Stoler sold to Audi of Owings Mills. Audi of Owings Mills service was far inferior to Len Stoler. I went to Audi Owings Mills for my 40,000 mile service within a year of the 45k prepaid service expiring and within that year was there 2 additional times. Never once did anyone from Audi Owings Mills service mention that I needed to use my 45k service by 12/31/17, although the car only had a little over 41,000 miles in December. Then in January I call because the device light was on, but didn’t drive much over 1,000 miles since my last large routine service. I called the Audi manufacturer and they agreed to reimburse the dealership for performing the 45k service, although it technically expired a few week prior. Audi of Owings Mills service department was still unwilling to perform the 45k mike service, after the manufacturer confirmed they would reimburse their service department. I then reached out to Audi Hunt Valley. The manager returned my email, although on vacation and within a day was scheduling me for the 45k mile service. Completely night and day in the experiences between Audi of Owings Mills and Audi of Hunt Valley. The Audi of Hunt Valley’s service department was much more organized, friendly & efficient. My new A 5 loaner waiting for me, as soon as I arrived. Although Audi of Hunt Valley is 1/2 hour further drive, than Audi of Owings Mills, Audi of Hunt Valley has a new client as long as I own/buy Audis.
Tracy Kwiatkowski Sutton
Mar 30, 2018
1
This dealership is horrible! I test drove a car and liked it. Then, I asked them to put the car on hold so that I come back and purchase it the same night. When I went back, I was told that the car was sold, even though I had received the official email confirming that the car is on hold for me. When I contacted the dealership, the manager apologized and promised to "make it right," which he never did despite my several follow-ups. These guys just care about money and never care about their words and promises!
StevenM
Mar 29, 2018
5
We are first time Audi owners and were extremely pleased with the service provided to us at Hunt Valley. We visited the dealership on numerous occasions, as we were slow to decide on the model we wanted. We never felt any pressure to rush our decision and David Kuchta was patient with us throughout the process. David followed up on our seemingly endless questions and made us feel like we were the first customers to ever visit the showroom. Once delivered (this was a special order), David walked us through every detail of the MMI system. While we've only had the vehicle for a short time, we couldn't be happier with our choice of models or dealerships! Thank you Hunt Valley Audi!
Tony Carter
Mar 22, 2018
5
SOmehow the heating got messed up so there was no airflow. The tech and service writer straightened things out and I was in and out in under an hour with heat that was working.
Andrew Katz
Mar 21, 2018
5
Completed negotiation on line/via emai. Went to dealership to complete financing and take delivery of new Q5. This was an easy stress free buying expetience.
Kim Brady
Mar 12, 2018
5
jump up for a repair without schedule, but they got it down in 2hours
Zhongshan Wen
Mar 9, 2018
5
I received excellent service. Everything was done correctly and on time.
Diana Mcmullen
Mar 5, 2018
5
Wayne was awesome! He was informative and laid back and he made me feel comfortable. The finance manager Mike, I believe,was very informative and upfront. Both were professional and I would recommend AutoNation to everyone.
Miesha Lowery
Mar 4, 2018
5
Sales Assoc. and managers at Hunt Valley Audi were professional, supportive and efficient. Clearly a good team well managed. Demonstration of vehicle features was skillful and adapted to the way we will use the car. Even provided a well prepared alternative vehicle for us to consider on the day of purchase, and Fedexed a brochure the day after the purchase to ensure we had all available information. Price negotiations were simple, friendly and businesslike.
Forrest Doupnik
Mar 4, 2018
5
Excellent service and attention to detail. Unique leasing options presented
Stuart Blumenthal
Feb 28, 2018
5
The process of finding the car I wanted, to inquiring about a price, to buying and driving off the lot was smooth and flawless. I couldn?t be happier with the price and the value I got for my trade in. I look forward to working with everyone at Audi Hunt Valley in the future.
Phil R
Feb 18, 2018
5
Purchased a 2018 A4 and it was an excellent experience. Baine was a great sales consultant. No high pressure, and they are all very easy to work with. Would highly recommend them.
Keith Riddle
Feb 15, 2018
5
Service representative Chris is always professional, friendly & very helpful. Very customer oriented. Service technicians detail work & any issues/information with vehicle.
Gina Tamberino
Feb 15, 2018
5
Easy and no stress experience from start to finish.
Rick
Feb 2, 2018
5
It was perfect, I feel comfortable and the pick is also extended
Srinath Vyasabhattu
Jan 31, 2018
4
I had an overall great experience. The staff was very very kind and accommodating
Nick Pearson
Jan 30, 2018
5
Very happy with my car purchase, and especially the friendly sales experience given by the salesman Brandon Nehring. It was a smooth, easy transaction thanks to him. Plus, I just love my new car!
Michelle Schober
Jan 21, 2018
5
Super happy with my Audi A3 Ron at Hunt Valley location was amazing. He never pressured me or made me feel like I was doing anything other than what I wanted. I had a slight issue right after I left the dealer and he went above and beyond to help me out. Keep up the good work!!
Shaecole Leonard Mims
Jan 19, 2018
5
Pleasant and prompt service, called when car was ready to be picked up.
Deborah Ottley
Jan 18, 2018
1
One of the worst luxury car dealers I have ever experienced. Do yourself a favor and find another dealer to do business with because this one should not be in business with how they act and they have empoyee's that should be on the unemployment rolls.
Terry Robinson
Dec 14, 2017
5
Fair Market Pricing, Q5 is a year old and the service department is outstanding. Loaner vehicle available upon request keeps you on your daily schedule...
Brian Evans
Dec 5, 2017
5
Love this service center always treat you right makes sure your loaner car is ready if needed and Chris is a great salesman.
Mitch Porter
Dec 1, 2017
4
Everything was exceptional except for the appointment we made to see the car that began forty minutes after it was supposed to.
David Kramer
Nov 29, 2017
5
buying a car was a breeze had one little hiccup but besides that everything was wonderful!!! love our car
Chelsea Elswick
Nov 25, 2017
5
The car was better than advertised. The sales staff very knowledgeable. I got a fair trade-in value. I used a credit union to finance my Panamera. The entire purchase process was first-rate. Thank you Audi Hunt Valley!
JasonO
Nov 18, 2017
5
The sale interaction with Ryan was professional, very fair, and he beat the best price elsewhere. Equally importantly, he found and quickly obtained the A4 model/trim and color I wanted. In the Service Department, Chris is outstanding. He has been all about making service an excellent experience. He also is great about communicating on the status and timing of the service. Audi Hunt Valley is the best dealership I have dealt with both in service and sales. It is clear that the dealership is very customer centric.
Steven F
Nov 17, 2017
5
We had an excellent buying experience when purchasing our new Q5 at Hunt Valley Audi. We had already established the purchasing price at True Cars before visiting the dealer and choosing our vehicle. I highly recommend using the True car buying process as it takes the hassle of having to negotiate a good price. The price is better than what the average discounted price is for your area based on previous sales of your particular vehicle. Our Salesman Steve Kuchta was exceptional through the whole buying experience making sure everything was explained. He brought two vehicles up front so we could compare them side by side as we were torn between two similar Q5's. William Taliafferro in the finance dept. was also very good at getting us the best financing offer available. We received a very fair market valued trade in offer after some light negotiations. Overall the buying experience was haggle free and went very smoothly.
Rick F.
Nov 17, 2017
5
My salesman, Bob Schulman, is the best. Easy to work with.
David Zerivitz
Nov 17, 2017
5
Very Happy with Audi Hunt Valley Sales, Customer Service, and Service. I purchased a 2015 Certified Pre-Owned two weeks ago....Our Sales Person, Hudson Santos was excellent in every way: warm, informative, willing to help with all concerns. Brought the car back when I noticed many fine scratches on the windshield, which were troublesome in night driving. and he was able to arrange through the Used Car Manager to having it fixed free of charge. While I was there they also removed tar from the bottom of the car that a wet asphalt stretch had left. Highly recommend the dealership, the Service Department, and especially Hudson. Thanks Audi Hunt Valley!
Teresa Hunt Monan
Nov 3, 2017
3
I was a bit skeptical of the experience I would have, because when I entered the dealership, no one greeted, welcomed me, or asked me if I needed help. I walked over to one of the salesman and said that's pretty unfortunate no one has greeted me since I entered. He immediately apologized and asked how could he help me. Since that moment, the experience changed for the better. The process took a long time because the car salesman was working with another customer at one point and the finance department was trying to sell me warranties .... but overall it was nice.
Brooke
Oct 20, 2017
5
They explained everything in detail and made sure that my Audi was fixed appropriately and in a timely fashion! Thank you Chris, Matt and Tracy! Best customer service I have ever received from a dealership.
Bryan Knapp
Oct 18, 2017
5
I love taking my car to Hunt Valley Audi service center, because I know that I will get the best service and that the staff is professional, knowledgeable, and most of all very friendly.
Linda Watkins
Oct 17, 2017
5
Salesman was knowledgeable and professional. Not pushy and worked with me at my pace. Also the sales manager, Karl, was excellent. Very easy to work with and took a lot of his time to answer my questions.
danielmay39
Oct 7, 2017
4
Pleasant, straight forward and efficient to work with. Good customer interaction.
S. Roy
Oct 4, 2017
5
Chris is the man! Always friendly and very helpful. Keep up the good work :)
Kimberly Burch
Sep 26, 2017
5
Excellent experience, with courteous service and repair work complete on time. The car was returned after interior and external cleaning
Alfred Morrison
Sep 24, 2017
5
I have never had a bad experience with the customer service department! And this last visit was as great as all my prior visits. Matt greeted me with a smile and proceeded to check me in for service very quickly. I was given a loaner vehicle and was on my way in no more than 10 minutes! Matt was extremely friendly and courteous and explained in detail the problem with my vehicle. Thank you!
Jacqueline Kaifer
Sep 18, 2017
5
Took my Audi in for the 75,000 service. I was greeted promptly and received an explanation of the service and estimate. I was given an Audi Q3 as a loaner. When I picked up my Audi, again I was greeted promptly and my car was outside freshly washed. The service area was clean and I was offered water or coffee both when I dropped off and picked up my Audi. Great service!
genecro
Sep 14, 2017
5
Nicholas Hill was the best salesman to work with. I am from Pittsburgh, Pa, so the dealership was 4 hours from me. I informed Nicholas when I called as to what car I was looking at, the stipulations for the deal (trade in assessment, paperwork complete etc) and he was extremely accommodating. I was able to do the trade-in assessment on-line, the entire deal was complete prior to my arrival and Nicholas was an absolute pleasure to deal with. He listened to what I needed and responded. There was absolutely no haggling....and complete respect from the time I spoke with Nicholas to the time I drove off the lot with my new car.
Wendy Ludwick
Sep 11, 2017
4
Purchased a CPO Mercedes-Benz - travelled from out-of-state - they accommodated the delayed flights and still delivered the car, inspire of me being almost 6 hours late. Initial contact though was tough - the phone # on the initial canned email from the MB Sales Mgr rang through Subaru used sales. And the dealership phone system will never switch you to an operator or reception!
Mark Schirmer
Sep 11, 2017
5
My car was to scheduled for the diesel buyback at 10 a.m. on Friday. On Thursday at 1 p.m., I discovered the battery was dead. Jumpstarting wouldn't work so I had the car towed to the dealership. Tony took excellent care of my car and made sure I got the service I needed so my car was ready in time. His efforts relieved my stress and made the whole experience easy. I am truly grateful;
Mary Tilghman
Sep 3, 2017
3
If you're buying a car from here go to Nicholas Cohen. He'll be the only one who looks like he's working. Very helpful and attentive. Everyone else besides the GM are very douchey and can't be bothered.
Brandon Hsia
Sep 1, 2017
5
I purchased a 2016 A6 recently and I have to say that Ron Harris truly provided me with wonderful service. Explained all options within the car and the remaining time/mileage on the warranty.
Terry Hatchett
Aug 30, 2017
5
This was my very first Audi and I had no idea what to expect. The people at Hunt Valley Audi were warm, welcoming and straight forward about everything. There was no stress and I was kept informed about the details of when my car would arrive since I ordered it with the exact options that I wanted and it was being built to my desires. Receiving the car was easy and Robert Schulman (sales) was great to work with and was hands-on about taking care of me and my needs. Also, I have to compliment Joey Bellinger (Technologist) who was patient with me as he showed me so many great things that my new Audi S3 can do and he programmed the many features I wanted and he was extremely pleasant and enjoyable to learn from. Thanks also to Ryan and Karl as well! I am sure that I will enjoy my future experience with my Audi and the team at Hunt Valley Audi. Happy, happy, joy, joy!!! :)
Carlos P.
Aug 28, 2017
4
Hudson was very nice as was everyone else at the dealership. No hassles. No pressure. I would buy from there again. I bought a Porsche 911, they knew the details of the car pretty well, but could improve in that regard. Fortunately I knew what i was looking for.
Susan Purcell
Aug 27, 2017
5
Staff couldn't have been more courteous or helpful.
Lou
Aug 18, 2017
5
Tony was friendly and knowledgable. Great customer service experience!
Joseph Vargo
Aug 18, 2017
1
Service was friendly and swift. Very easy to get a loaner while service was being done.
Alden Caldwell-gaines
Aug 18, 2017
4
Overall good experience, straight forward and no surprises
Earle Richardson
Aug 16, 2017
5
Everything is always seamless when I go to Audi Hunt Valley. In addition, I live about 30 minutes outside the city and work weekdays, so they've been very flexible in providing a loaner.
Suzie Waller
Aug 15, 2017
5
Matt at the Hunt Valley location is fantastic. He is responsive, polite and a pleasure to work with. I highly recommend requesting him for your next service appointment.
Matthew Anson
Aug 15, 2017
5
Excellent service. I was greeted immediately and warmly by Matt. Matt explained everything clearly and accurately. My car ready right on schedule.
Eric Pierce
Aug 10, 2017
5
super nice DEALERSHIP VERY HAPPY ABOUT IT HAPPY HAPPY
Cristina Buburuz
Aug 3, 2017
5
Chris Becker provided a timely service, explaining all issues with my car; I am very satisfied with the service
Alla Guseynova
Aug 3, 2017
5
Awesome Sauce! Great experience since I purchased. Your service team creates an environment that's kind. They treat me like Audi family. Thank you ( please attached the picture we took)
Narcessa Davis
Jul 26, 2017
5
I took my car in for a technical service bulletin which was covered under warranty. They were very helpful and even provided me with a loaner while my car was being repaired.
Greg
Jul 24, 2017
5
able to get a loaner and work performed on time, no issues to note
Greg Donovan
Jul 21, 2017
5
Great experience from Baine through USAA car sales.
Brandy West
Jul 20, 2017
5
Excellent service and pleasant buying experience.
Kathy Barczak Baxley
Jul 13, 2017
5
I scheduled an appointment online to address a couple of outstanding recalls on my 2012 Audi A6. The online scheduling process was simple and straight forward. Once I arrived, I was greeted by the Audi Service Specialist who proceeded to explain what was going to be done as part of the service. He gave me an estimated time to complete the job and even offered to have the vehicle washed as part of the courtesy service. While I didn?t take advantage of this offer, since the car didn?t need it, I find it very convenient for those clients who wish to have it done. I waited for the car to be service at the dealership waiting area near the showroom. The facility had sufficient space for several customers, with comfortable chairs, TV, free wi-fi, charging station, small refrigerator with water, coffee & snacks on the on the other end of the facility, and plenty of magazines. The recall service was done in the time given to the Service Specialist. He asked if we had any questions and offer his contact information in case that there were any issues or concerns. Overall, it was a very nice experience and will highly recommend it to other customers that may need to have service done on their Audis.
Jorge Christian
Jul 11, 2017
5
The service at Hunt Valley Audi is excellent. Dominic C. was very knowledgeable, courteous, and he kept me informed throughout the 15k service process. The ability to make appointments online is a plus.
David Peake
Jul 8, 2017
4
I brought my car in for the 65,000 mile service and new tires. The tires were not in stock and the entire process took two days, but I had a loaner and so the delay was not consequential. Chris Becker, my service consultant, could not have been more helpful, service minded or friendlier. I have never gone elsewhere for service since buying the car from Audi Hunt Valley in 2012. My experience with Chris will keep me going back to them.
Ashok Meghani
Jul 3, 2017
5
My experience at Auto Nation was really great..Sale Associate was really knowledgeable and helpful during my process..
Walton Minor
Jun 30, 2017
5
I was very pleased with the service provided my service adviser - Dominic Cappucci- at Hunt Valley Audi. Since owning my A5 Cabrio, it was losing about a quart of oil in between service visits. My dealer always provided complimentary top-offs, which were greatly appreciated. However, until Dominic recently served as my adviser, I was unaware that my make/model was the subject of a class action suit, the settlement of which provided for a free investigation and repair of a potential cause for my loss of oil. For some reason, I never received notification of that circumstance and ran the risk of falling outside the time period by which the subject warranty work would have been offered. Why this was never brought to my attention by service advisers who worked for the dealerships past ownership is another matter. Regardless, Dominic was completely familiar with the technical issues and promptly began the process of effecting preemptive parts replacements and will monitor my oil consumption to determine if the provided warranty work addressed the problem or further service is indicated. Thank you Dominic!
Lee Eidelberg
Jun 30, 2017
5
Tim was very knowledgeable, identified the issue, repaired it and returned the car clean and smelling fresh. He provided regular updates and has terrific customer service skills.
Jennifer Brittingham
Jun 25, 2017
5
Hunt Valley has ALWAYS been good to us when it was time to turn in our leased Audi. They went the extra mile to get me a new TT when the others couldn't be bothered. We love the prop;e here!!!
Gary Bishop
Jun 19, 2017
5
We love Hunt Valley Audi. Baine was the best! He took the time to find me exactly what I wanted. I had my doubts that I could get another TT but he was committed to finding one and making us a good deal. I got a fabulous car!!!
Diane Bishop
Jun 19, 2017
5
A number of reasons I opted to get an Audi for a 2nd time. The service being a major one. The staff is very professional and treat you accordingly and the work is done timely.
steelers1069
Jun 6, 2017
5
Chris and his team did an excellent job servicing my Q7 and communications about costs and the work to be done.
Martha Sprague Janney
Jun 5, 2017
5
routine service - agent polite and responsive - provided loaner - work completed promptly, same day.
Valued Customer
Jun 5, 2017
5
Always take care of us when ever we have any service done.
Eric Carr
May 26, 2017
5
Dealership was very helpful and accommodating and the Q5 is superb!
rmulanow
May 23, 2017
5
Amazing Service Rep!!!
Rsanju1
May 23, 2017
5
Buying process was excellent. It was by far the best car purchase experience I have had. Bob was excellent. Process was easy. No hire sales tactics. Bob made it clear he was looking to meet my needs. I would highly recommend.
Tracy
May 18, 2017
5
Since buying my S4 I have only taken it to Audi Hunt Valley and only to Tony Watson, the level of service is fantastic and Tony is a great guy.
Bruce
May 17, 2017
3
I am happy-ish with my car but not happy with the service. I brought a pre-owned 2014 Audi Q5 from this dealership 5/5/17. I believe if I had a different sales person this review would be better. I came in wanting to check out 3 vehicles: two A4s and one Q5. Ironically neither of the A4s were available for me to look at. The sales person could not locate the vehicles but was able to find the one that was the most expensive on my list. We asked for a test drive but he could only manage to let us look at it. We understood that we came in at 7pm and didn't realize the dealership closed at 8. It took him the whole hour to realize he could only show us the Q5. So we opted to come back the next day (5/5) to either look at the other cars or to buy the Q5. We came back that very next day but this time about 6. I was determined to buy the Q5 so two hours to do financing should have been enough. Nope. The sales guy lost the photocopy of my license and still we weren't offered a test drive. At this point I had a serious headache and didn't really want to deal with this guy. He stood way too close, acted way to familiar, and was completely unorganized. By the time we got in to sign all the papers it was after 9pm. Our sales guy was supposed to get the car cleaned up before we finished the paperwork but he did not get the car in before the people left so we had to make yet another trip to the dealership, which is about 30 miles from my home. We came back in on Saturday morning, was told the night before that the detailing would take about an hour. We told the sales guy that we saw 2 cracks in the windshield and it was concerning that it passed MD state inspection with windshield damage. After a bunch of back and forth to get him to at least look at the windshield and then him finally agreeing that they are indeed an issue we were told that we could bring the car back in to have it fixed. Now I'm upset, headache is worse and I feel that maybe I should find my dream car else where. He has the car taken back for detailing and tells me someone else will be out to answer some of the tech questions I have. Tech guy came out and said he had another customer and would be right back. So now both are gone for over an hour and my husband, kids and I are just sitting there wondering what's going on and when someone would be back. Sales guy comes back and my head is throbbing, he offers me some random selection of pills he pulled out of his desk that were in a lip balm container. No thanks dude, I'd rather live. He goes to get the tech guy who answers none of my questions. He tells me to check out youtube. One of my questions deals with the Google GPS and the used SIM card. Would I need to get my own from Audi to use it. Sales guy tells me I don't want it cause it would cost me about $20 a month and that's not money I want to spend. Gee, how nice of him to tell me what I want to spend my money on. I'm told my car is done and that he would schedule safelite for my window. We talk about my schedule and it's best to have them come to my house after work but that next Thur and Fri would be home all day. I never heard back about the appointment so by Tue evening I sent an email. Wednesday I had to call him and he says oh the person was just contacted late last night. He sends me an email to tell me that a person would call me and gave me the person's number. I had to call this person on Thursday afternoon to inquire about a time. He says he can't come out in the rain. He's about an hour from me and he would plan Friday. Friday I contact him in the morning he says he's a hour away. Take pictures of my cracks to send in via text. I send several pictures. One of the cracks is hard to see via picture and the overcast from the sun. He says try again. I say i'm not climbing on top of my car for him. Still at this point he's still an hour away. How? we talked at about 11 and it's now 1:30. He text me an address to some random place and says meet me here. I call and say no. He's supposed to come to me and that address is way out of the way. He says: well I'm not sure I can even fix your cracks. You may need your windshield replaced. What were you even told about my damage? Now it's Monday. Haven't heard from that guy since. Sales guy have no clue what's going on and now you send me email after email asking to give you a review. Well here's my review. All the reviews I read says our sales guy was great to them. Maybe I just needed to be a white male buying a brand new car. ps. I thought that most dealership at least gave a person a full tank of gas. We left on Friday knowing that we had to return for detailing with a 1/4 tank of gas and when we left on Saturday we still had a 1/4 tank of gas. We figured that it was due to not purchasing a brand new vehicle but everyone we spoke to mentioned that either new or used they still got a full tank of gas.
Shawntay_F
May 15, 2017
5
Ron H. took great care of me! I would highly recommend Audi of Hunt Valley.
Tom K
May 10, 2017
5
Very flexible, easy to work with. I never felt pressured. A great experience.
JeffM
May 7, 2017
5
Great exprience with hunt Valley Audi, no haggle - easy, no pressure - laid back, Bob is the Best
Avery Penn
May 4, 2017
5
I recently purchased a 2017 A4 from Audi Hunt Valley and had an excellent experience. USAA's car buying service directed me to the dealership, specifically Baine Childress, and I'm greatful for it. Communication was always prompt, helpful, and courteous. My buying experience was without hassle or pressure and I drove off with my new A4 completely satisfied. I'd recommend this dealership and Baine as a salesman to anyone looking for a new Audi in Maryland. Thanks!
Rony Turner
Apr 23, 2017
5
Audi Hunt Valley service advisor Tony Watson is the best. Got me in right away and my Q5 was ready for pickup same day. Super service, great people person. Thanks Tony. Peter Kimos
Peter Kimos
Apr 17, 2017
5
I took my A3 in for a recall for turn signal lights on outside mirrors and had some other things done when my car was there. This required a loaner because a new tire had to be ordered. I had no reservation for one but I was graciously provided with one.
Valued Customer
Apr 13, 2017
5
The service personnel was very friendly and provided the best solution for me. They scheduled the maintenance even earlier, so that I could wait for my car and did not need a rental car from them.
Tatjana Baltimore, Audi-Fan
Mar 30, 2017
1
Since my car is still under warranty I have been using the dealership for all maintenance. However, when Audi service cannot install a simple headlight bulb correctly, I wonder - what else are they not doing correctly. Once this matter is resolved, I will not be returning.
John Kim
Mar 23, 2017
5
Great attentive service. A bit pricey but aren't they a Lloyd. Never more. Than is needed. On my 3rd Audi all from valley.
Andy Katz
Mar 20, 2017
5
Baine Childress and the GM are first rate sales people who represent a great product line, Audi. We bought two cars last week, a 2017 Q7 and a Certified Used A6. The process was done partly over the phone, as we were moving from Texas to Maryland and had sold our cars in TX. Everything was as represented by the dealership, and we are very pleased by the experience. I recommend this dealership.
David
Mar 18, 2017
1
My son's and my own families have owned 5 Audis, a TT roadster, an S4, an RS4, an A8L W12 and the car he and his wife currently have, an A3 wagon. We're obviously fans. Two were purchased from the former Len Stoler dealership and we were treated very well by sales and service as I have been by dealers in Pittsburgh where I reside. Recently, the A3 was taken in for a tire losing air. $60 later, it was back on the road. When the car was home and about to be driven again, the tire looked low. It was checked...4 PSI!!!!. About 34 PSI low. The tire was pumped up and driven to Hunt Valley for repair. Lo and behold, here's a second puncture in the same tire! Accordingly, a second patch was made (& $40 paid), but the tire lost 4 PSI on the drive home, so back to the dealership where we told the service desk we wanted to see the repairs. Suddenly, they said that they had not done the first patch but they had patched the other rear tire, a bald faced lie, as it turns out. The car was driven to a reputable local independent repair shop where both rear tires were removed for inspection. It was determined that the second repair was holding, but the first was slip shod and needed redone. And there was NO repair in the other tire. Interestingly, that shopped charged us nothing. I see from other reviews, that calling the general manager at Hunt Valley accomplishes nothing, so I called Audi A8 and R8 Customer Relations. The incident will be reported and ultimately, Hunt Valley held accountable. No customer should be lied to and any customer who accepts such behavior is, frankly, stupid. Buying or having servicing at Hunt Valley is to be avoided. Mike Davis
John Smith
Mar 15, 2017
5
After being let down at another dealer, Audi of Hunt Valley and Nicholas Cohen were superb! Got us a Q7, configured exactly how we wanted it, at a fair price and in a short amount of time. Buying process was a breeze. Took longer to learn about the technology in the car than doing the paperwork. Highly recommend!!!
Audi lover
Mar 12, 2017
5
My husband and I have been searching for several months for a luxury midsize SUV and thanks to Hudson, Ryan, Greg, and the rest of the staff at Audi Hunt Valley we now have the 2017 Q5. They were helpful, kind, and straightforward throughout the whole process. Hudson never made us feel pressured or like we were just another sale to him. He respected our requests for more time and only contacted us when we asked him to. He was always readily available when we had questions or concerns. Ryan as sales manager was approachable and flexible during our negotiations. Hudson stayed late and gave me an hour long tour of the vehicle explaining every detail and telling me to call anytime with questions. Thank you Audi Hunt Valley for working with us to give us the car of our dreams!
Danae Messick
Mar 11, 2017
5
Loved my experience at Audi Hunt Valley - Dominic Cappucci was awesome and went out of his way to help me with issues not associated with the recall - Love my Audi Q5 - would like to buy a newer one someday
Joe Procopio
Mar 11, 2017
1
I purchased a 2017 Audi Q5 from Audi Hunt Valley and ended up being unsatisifed with the vehicle. I then sold the vehicle back to Audi Hunt Valley, taking a major loss. Audi Hunt Valley has had possession of the vehicle for nearly two months now and has yet to pay off my old vehicle. As a result, the payment is now past due, even though they promised to have it paid off by the due date. This should have been paid off 1-2 weeks after selling the car. RIDICULOUS!
Brandon Smith
Feb 20, 2017
5
Everything was perfect. Good salesman Patience Helped with everything
Roundtree
Feb 10, 2017
5
I found myself in a very tight spot recently with a car broken down in Baltimore (I live in Upstate NY) and no reasonable way to get it home. I had been considering getting a new car for awhile so I had models in mind and got to searching. I stumbled upon AutoNation Hunt Valley as it was very conveniently close to the route I take back north and had a reasonably price Subaru Impreza Sport that I was interested in. I was planning on just stopping in to see the condition of the car and possibly take it for a test drive. After explaining my situation my salesperson Steve was very understanding and made every effort to help me see and test every car I was interested in. I was worried that it would be difficult to buy a car out of state but they handled everything, no problems whatsoever. After Steve and co went over everything I felt much more comfortable purchasing on the spot. They were open to a lower offer than they had advertised and I ended up very pleased with the price and financing options. Steve worked with us for upwards of four hours to get all of the paperwork settled so I could leave the lot with the car that same day. I honestly have to say that AutoNation Hunt Valley helped relieve a very stressful situation and I am extremely happy with the car I purchased from them.
Jacob H
Feb 6, 2017
5
Nicholas Cohen at Audi Hunt Valley is a great salesman, he provided me an awesome sales expericence, and all the transaction was completed in a very time manner.
Emmanuel
Feb 5, 2017
5
Purchased a new Audi A4 from the dealership in January 2017. Baine (sales person) made the deal easy to get done. Very happy with my purchase.
Preston Griffin
Jan 24, 2017
5
Matt Hunt the service advisor did a great job handling my requests and communicating what was going on, bringing in third party (warranty and body shop) to take car of business. Well pleased with Matt
Bill Ritzel
Jan 19, 2017
5
Ultimately satisfied. Walked in with the intention of getting my car serviced for a standard service. Mr. Cappuchi was able to adequately secure my information in a timely manner and provide myself with an estimated time frame of completion (2 hours). Great to know that the time frame was accurate/precise as it was completed in just 5 minutes less than the estimated 120 minutes. Only improvement would be to inform the customer of what the paperwork is that they are signing; not having them have to ask. Disappointed I could not get a 'loaner car' as I did not know I needed an appointment for such. The other location failed to inform me of such....but a learning process non-the-less..
Valued Customer
Jan 16, 2017
5
Everything was great! Enjoyed service, customer service, quality of sales people. Audi has some great cars.
Chris Hutchins
Jan 14, 2017
5
I bought a new Audi TT with Baine Childress in one afternoon! He was helpful, knowledgeable, courteous and thorough! I had a great experience and drove off the lot wiling my new TT as a happy and satisfied consumer!
Gary Manko
Jan 8, 2017
5
We purchased a used Audi Q5 from another dealership in Harford County. The dealership checked with Audi of Hunt Valley as they were having some issues in diagnosing a heating/AC fan issue with the car as they had not had much experience with Audi. They also struggled with a tire sensor issue. Audi of Hunt Valley notified the dealer that our new car had one day left on the service contract as the previous owner had purchased the plan. Audi of Hunt Valley graciously worked with us and allowed me to bring the vehicle down to schedule the service and repairs on the fan blower. There was also a recall item that was scheduled to be completed during the same service appointment. My entire customer experience at Audi Hunt Valley was managed by Mr. Chris Becker. I must say in all my years of working with car dealerships I have never received the level of support and outstanding service that was provided by Chris Becker. Chris was able to get Audi to approve my service items on the last day of the service contract that included oil and filter change, spark plug replacement, brake fluid flush and fill, and other key service items. Also the fan blower was replaced and the car recall item was completed. This was all completed in one day. This also added greatly in providing a secure feeling regarding the used Q5 we had purchased. I would like to thank Audi of Hunt Valley and Chris Becker for the outstanding level of service that we received. We will be Audi owners for life and will look at Audi of Hunt Valley in purchasing our next vehicle. Thanks Terry and Pam Hughes
Terry Hughes
Jan 2, 2017
5
Excellent Drive Good Experience and nice salesman Mr. jhonathan
Sandip Shah
Dec 24, 2016
1
We visited this establishment twice in consecutive days interested in purchasing a used vehicle. On the first day present, we came in for a test drive and informed the sales manager and the associate helping us that we already had a loan with a low interest rate and wanted to see if they worked with a lender who could beat the rate we were given. The first red flag is that no spoke to my wife when she went into the showroom. When she was able to locate someone (an associate she told me had previously walked past her) he promptly located the car and took her for a test drive. The test drive went well, but things started to break down when we actually started talking about purchasing the vehicle. The associate asked whether we should talk about "pricing", which I agreed to. He left and went to get a "menu" for me, which was no more than a template containing supposed MONTHLY payments for their sticker price of the car (at a 6% interest rate). I told the associate that monthly payments (at an interest rate almost 3x higher than the one we already had a check for) weren't what I had in mind when he asked about pricing. I actually wanted to talk about the price of the vehicle. I did my research on the vehicle, and stated what I would have liked to paid on the vehicle, starting the negotiation process. The associate informed me that company was moving towards not negotiating on vehicles anymore and alleged the price they were selling for was over a thousand dollars under the kelly blue book (unless we have different Kelly Blue Books, this was NOT true) but that they weren't willing to lose a potential customer over a few hundred dollars. He tried to pressure us into "evaluating" our trade, but we had another appointment, so I told him to call me when he got in the next day and left. Needless to say, he never called the next day until we called the dealership with questions. When he called back, I asked a few questions. The questions were simple - 1) An in-service date of the vehicle (to determine manufacturer warranty coverage) 2) Could they do better than my interest rate my wife had already secured? 3) A negotiated price of the vehicle. 4) An estimate of our trade in value. He claimed that he was going to send me an email with a credit application and a form to give as a worst case estimate of our trade in. He never did. The workday passed, and around 7pm we tired of waiting. On our way to the dealership, I was finally able to get in contact with him (he alleged he had the wrong email address, and he sent the "forms" to us on the way to the dealership). He obviously didn't send the right thing, because I had to find the credit application myself on the website (which he could have told me earlier and I could have just gotten the application myself). The form didn't work well on a mobile device, and i wasn't able to complete it in 20 minutes before arriving to the dealership. The associate called me back when we arrived in the parking lot and told me to just complete the electronic forms before coming in and sitting down. My wife went into the dealership, while I tried completing the electronic form. After 15 minutes of not completing it (very frustrating mobile UX, but that's a separate, smaller, and more understandable issue), she pulled me into the dealership and the associate presented a paper application. I filled it out for my wife(skipping a bunch of totally unneccesary questions for a credit application) and we gave it to the associate to process. We entertained him "evaluating" our trade as well, because we were ready to buy. The sales manager stopped by to say hello, and we tell him that were are interested in working out a deal that day if the terms were right. The associate leaves with the credit application and our trade. We give him 15 minutes - because I am not into wasting time - before we decide to leave. In this 15 minutes, we got no value for our trade, no interest rate, and none of the questions i previously enumerated were answered although I asked them several hours before. We decide to leave, and ask the sales manager, where the associate is. The associate all of a sudden pops out of nowhere and proceeds go to give us back our keys saying that whomever should be almost done evaluating our trade in. My wife smartly asks to come with him. He leads us to the next building, grabs our keys out of a random empty office, and leads us to our vehicle behind that building (the garage is NOT in that building). I express my disgust with the whole process and he says that he will prompty send us an email with the interest rate. I get an email and a phone call (while i'm at an appointment at the next dealership we eventually buy from), with the proposed interest rate and evaluation for our trade. The interest rate is 5.99%!!! If you couldn't give us a better interest rate, why waste our time? Why not say "we can't do better than that" and proceed to hammer out the other issues surrounding the deal. After fussing the associate out, I get ANOTHER email saying that they never actually ran our credit and they'd get us a real interest rate in the morning when the banks were open! I obviously told them, don't bother. I know these are high pressure sales tactics are endemic to the sales process, but you should really get a read on your customers. If they are hip to it and intolerant towards that type of treatment, lets get down to business and stop pussyfooting around. I will never go back to this dealership, for anything and wouldn't suggest it for anyone.
tek_knowledge
Dec 24, 2016
1
Came to the dealership check in hand to see if they could get me a better rate than what my bank gave me. Kept me waiting for 15 minutes wasting my time about "valuing my trade" and the credit application. I know it takes about a minute to run credit and 5 to appraise a car. Probably didn't need to run our credit to tell me whether a better rate was available. We asked to leave and the salesman grabbed our keys from a random office and lead us outside where our car was, obviously already done, if looked at at all. Way to lose a customer.
Nik
Dec 23, 2016
5
I recently purchased a 2007 Nissan Altima from Audi of Hunt Valley through David Kuchta. He was efficient and friendly. I'm satisfied with my purchase.
Kostrand
Dec 22, 2016
5
Always an awesome experience. The services staff at Hunt Valley Audi are friendly and professional.
Miatee19
Dec 21, 2016
5
Excellent service by the sales manager and the sales representative. Hope that the new dealership will reestablish the Audi Technical Specialist position.
jkorah1
Dec 20, 2016
1
The service department grossly overcharges. I brought my car in for a tune up (which is over $500 as a package deal). Then they told me I needed to replace a filter and that isn't included in my tune up (another $87). For the price they charge for the tune up, all filter replacements should be included. They also told me they found another issue and would be an additional $900 to fix because it's 4 hours of labor. Either these mechanics are making $100/hour (which is highly doubtful) or the dealership is trying to supplement their revenue by overcharging for services. Needless to say, I am not getting my car fixed here and am looking to sell my Audi. I will never buy another Audi because of the horrible service and overcharging that is clearly rampant at Audi dealerships.
Kristin Williams
Dec 19, 2016
5
I didn't purchase my certified pre-owned Q5 from Hunt Valley, but just had my 15,000 mile service done there. Making appointment was easy. Chris Becker was friendly, professional and informative. Service was great - they even vacuumed and washed it!
MMarshall50
Dec 16, 2016
5
I recently purchased a 2017 Q-5. The Audi platform speaks for itself. Ryan and the dealership team simply made for a seem less and patient transaction.
DakotaSled
Dec 3, 2016
5
I reached out to Dey Mortensen with specific details around the car I wanted to buy. I wanted to work with a local dealer and was willing to be patient for them to find the right fit. She called back a few days later with a vehicle they'd just received that was a match. I met with her once to discuss the vehicle, take a test drive, and learn more about the car - really had a great conversation with Dey while driving. From there, she was patient and helpful as I lined up my down payment and she arranged financing that actually beat a great rate I'd been quoted. She was helpful and kind through the entire process and beyond.
emccormi
Nov 22, 2016
1
Charged me $25 to turn off my engine service oil light off after they changed my oil. Next call to Audi corporate.
Rich Sebour
Nov 21, 2016
1
Can't believe I was charged $25.00 to turn the engine oil light off after I paid for a oil change ....I need to call Audi corporate I can't believe it
Sadcustomer98
Nov 21, 2016
1
HORRIBLE! I ordred a set of car keys and was told they would be ready in 5-10 business days. Twelve business days later, I called to check in. I was told that my keys were on the way. One week later, after hearing nothing, I was told that my keys were never ordered. The person I spoke with was "sorry" and told me they would compensate me when the keys arrived from Germany. The next day I received a call saying my keys were in. Clearly the keys weren't made and delivered overnight from Germany - so someone was lying. That said, I was polite, and made an appointment to have my keys changed and was once again assured that I would be compensated for the delay. I dropped the car a few days later and it was ready when promised. When I went to pick it up, I was told that the estimate was under what they thought it was going to be, so my compensation would be lower. After going back and forth, I was given $100 on a $1500 job! So at the end of the day, I paid $1500 for a set of keys and an alignment that took over a month! And they tired to act like they did ME a favor for knocking the price down $100 dollars.
Veida Sadri McCampbell
Nov 2, 2016
5
Incredible buying experience with David and his boss Carl. Professional, polite and very helpful. Would definitely return for my next car.
lisams333
Oct 31, 2016
1
Buying a car is stressful enough but my experience at the newly acquired Hunt Valley location by Auto Nation was dreadful! I ordered a new 2017 Audi A5 coupe. It arrived early, so I was super excited. The buying process went smoothly and my husband did the test driving and all the paperwork for me since my schedule is busy. Upon delivery the bumper had a big yellow spot (it was a white car) and the spoiler was slightly coming off. We were told once the parts came it to bring the vehicle in. The day the vehicle was suppose to have the bumper replaced, the engine light came on and the car was sluggish. I am still not sure what that issue was. However, the shop had my car for almost one month bc after one problem was fixed the cam shaft sensor came on and they could not get it to reset. By this time, I was not comfortable taking that car back bc so much had already gone wrong and it was still brand new. So my husband and I decided we wanted to abandon the Audi product completely and get a Mercedes. This was my first Audi and after the first unpleasant experience, I was soured. At first the dealership tried to only give us back 40k, when we paid 47k (we traded in a Mercedes). So they wanted us to bite 7k for a car that was basically broke! They sold us a broke car and wanted us to lose 7k on it! Eventually they came back and said if I got another Audi, we would get all our money back. But by this time I was done with Audi. I was willing to pay more money to get a Mercedes and they gave us a hard time. They were acting like the Mercedes and Audi dealership was separate when they were both owned by Auto Nation. So we went back and forth for like a week plus. They wanted us to take a loss of 5k if we decided to buy a Mercedes. I personally think they were trying to stall until they figured out what was wrong with the Audi and force it on me. We had to go up to the dealership several times before we came to a reasonable conclusion. The whole process was frustrating and unnecessary. So to make a long story short they finally gave us what we asked for initially after much stress and drama. They were happy to sell us the first vehicle but treated us subpar when it came time to negotiate for a replacement vehicle. In the end were satisfied with our new purchase but we will be visiting the Reistertown location for maintenance. I personally don't think the reistertown location would have made an already stressful situation worse. They tried to nickel and dime us and did not look at the big final picture. First, we were willing to spend more money. Second, the first vehicle was a lemon Third, we were going to spend money on maintenance packages and have the vehicle serviced there. I have had many friends complain about this Audi/Mercedes location since new owners took over. I definitely would not recommend it. I have been personally spreading the word. My first impression was lasting!
Nikki Mosby
Oct 13, 2016
5
Ryan had excellent knowledge of the cars I was considering and was very helpful.
DaveTra
Oct 11, 2016
5
Experience was very enjoyable. People in sales were extremely cooperative about getting the exact car I was looking for. Found the car I wanted and settled in a day. Highly recommend.
Mdoliver028
Oct 6, 2016
5
very satisfied with service. explained in detail work to be done (maintenance, leaking gas pump, airbag sensor failure, navigation system update). cost was less than i expected and recommended a way to save money by paying for program to cover next major maintenance visit. given choice of loaner car. will return again.
chrliehansen
Oct 5, 2016
5
Made me feel special throughout the whole process. Very nice and professional. I got better than the deal I came in with
christine
Sep 12, 2016
5
Straight to the point with buying the car. Very fast processing time
Bryan Cartwright
Aug 30, 2016
5
Great customer service by my salesperson, Dey Mortensen
s bristow
Aug 28, 2016
5
I had a most enjoyable experience. Everyone was thoroughly professional, pleasant, and helpful. The finance representative has a great sense of humor. They not only detailed the car before I drove off the lot, but went above and beyond even in that regard. The facility is comfortable, clean, and even has a large television on which I watched the olympics while waiting for my car.
Vincent C.
Aug 28, 2016
4
Jonathan was great. Unlike salespeople at other dealers, he was able to layout all of the buying and leasing options side-by-side in a transparent, easy to read presentation. It made it easy for us to pick the right plan for us. He was able to find the right combination of colors and options, even though it meant looking beyond their current inventory. None of that wouldn't have mattered if I didn't love my new Q3, which I do more each time I get behind the wheel.
Baltimore Brad
Aug 22, 2016
5
Awesome experience. Matt was extremely helpful. I highly recommend purchasing a car from them. Best car buying experience I have ever had.
LuLu Oliver
Aug 17, 2016
1
Out of state purchase of Audi RS7 with 2300 miles. Car described as showroom new but delivered with curb rash on passenger rear wheel as well as missing first aid kit and missing tool. No response from management after leaving survey. No response from salesman Ryan Duckett after asking him to have his manager call me. Additionally, paperwork was not ready when I arrived after a 10 hour drive. Disappointing experience at best
mjfloyd1
Aug 15, 2016
5
Audi A3 required 35,000 miel maintenance. Very smooth and efficient process inlcuding getting rental. Chris the service consultant was very thorough in explanations and follow-up of work performed.
Deborah
Jul 25, 2016
4
10,000 mile service was performed promptly though dirty foot print left on driver side floor mat. Not sure if it will come out without cleaning.
Daniel
Jul 25, 2016
5
Good. Professional services with an exception to trying to get routine oil changes you would have to make appointment 3-6 wks in advance. That was very frustrating and inconvenient whenever it came time for routine preventive maintenance.
Elijah Wise
Jul 22, 2016
1
On May 30, 2016 I went to AutoNation Audi of Hunt Valley and I purchased a used 2012 Ford Edge. I was working with a salesman names Jonathan Hancock. First thing about this dealership is that not a single person spoke to me when I was on their lot or on their showroom floor. I passed by several salespeople/workers and no one said anything. AND when I saw another customer come in the lobby while I was waiting I said hello to her and she stated that I was the FIRST person to speak to her! This should have been a major warning sign. I started working with Jonathan and we went on a test drive. At the end of test drive, I asked about the Navigation System because it wasn’t working. He stated that he didn’t think it had a navigation system even though it states it as a feature on their ad. After price negotiations, I worked with Jon from their Finance Department. AutoNation ask that you sign a form stating that you will not sue AutoNation in the event of a dispute. The vehicle I purchase came with a 60 day warranty that Jon from Finance stated was Bumper-to-Bumper and would cover anything in the first 60 days. Now, fast forward to TWO DAYS after purchasing my vehicle. The CHECK ENGINE LIGHT comes on. I called Jonathan and informed him. He stated that I needed to check to see if the gas cap was tight. I replied that my vehicle has a Cap-less Easy Fuel System. He asked me to bring the vehicle back to the dealership for the service department to look at it. The service department DID NOT look at my vehicle, they simply reset the code and said that the vehicle should be fine. Long story short, I have taken the vehicle back THREE times in the first 20 days of me owning this vehicle and nothing has been repaired. They state now that I HAVE to take my vehicle to Ford and pay for the diagnostic fees and pay out of pocket for any repairs that aren’t engine or transmission related. There is currently a problem with the EVAP system (possibly a leak somewhere per the trouble code), the windshield wipers skip and my Driver Side Door does not close properly. I have to shut the door several timer in order to get it to shut completely. This is an EXTREME SAFETY HAZARD! I could be in a dark parking lot and fumbling to get my door shut leaving me vulnerable to being attacked. I feel completely unsafe. I have tried to talk with AutoNation Audi of Hunt Valley’s General Manager to no avail. I warn anyone looking to purchase a vehicle from this dealership to look on BBB’s website and to google their complaints…not just to look at the Google Reviews. I think that AutoNation knew something was wrong with this vehicle and sold it anyway.
Traci Smith Grade
Jun 30, 2016
1
I have been to dealership 4 times , 3 of those were NIGHTMARES. Had to call Audi North America to get car back the time and after there they never repaired it. DO NOT GO DEALERSHIP.
Richard R Morris
Jun 17, 2016
5
Satisfied overall. Was not happy with my trade but I was able to complete the buying process.
Samuel Edoror
Jun 5, 2016
5
uigRyan was my rep and I echo everything that Nicole said. I found a 2014 Audi A6 3.0T on line. The value for what I paid was favorable. The best part was all of the after sale service that Ryan provides. The technology is not easy to follow using the manual, but Ryan showed me all the keys to follow. If I lived closer I would use this dealer for all service.
Jim Q
May 16, 2016
1
Very disappointing lack of customer service and understanding of the attitude that owners of a luxury brand expect. After years of coming here and being treated right, my last service visit was one frustration after another. First I was told that to get a loaner vehicle I would have to wait around for up to 2 hours while they diagnose the problem just to see if it was going to cost over $200 to repair - if not, no loaner vehicle! This despite the fact that part of the sales promise with buying an Audi is a free loaner vehicle, with no mention of an arbitrary threshold set by a local dealer. Then they got borderline militant on getting the loaner vehicle back within a certain number of hours of being notified that the repairs were done - as if I would rather be driving their loaner car than my own car? Hate being treated this way - next service, and next Audio purchase, will be at one of the other two Audi dealerships in the area.
BMc
Apr 28, 2016
5
Just purchased a A3 over the weekend from Audi Hunt Valley. Let me just say, they are incredible to do business with! I found the vehicle on their website and was put in contact with Ryan D, whom I would give the highest recommendation. He really worked with me to get me the deal that I wanted on the car that I wanted. The whole process couldn't have been easier and that is a true testament to his work. Also, we noticed that the car was missing floor mats right before we left and he went out of his way to find a set, which turned out to be the upgraded all weather mats, and gave them to us at no charge. He truly went above and beyond for us! Audi Hunt Valley has set the bar high for customer service! A true 5-star dealership, you'd be hard pressed to find better one!
Nicole C.
Mar 6, 2016
1
Really not impressed with the service department. I was told I would receive a call 1st thing this morning to discuss what time my car would be finished and ready for pickup. No call whatsoever. I called 5 times starting at 1145 before someone finally answered the phone. I was told my car was finished and ready. When I arrive 90 minutes later, I had to wait 30 minutes for them to bring the car around. When they did, the passenger side seat belt was left completely unbolted from the vehicle. When my son went to buckle in, it was just dangling from the B pillar. This is NOT the level of service I expect from a high end luxury dealer specializing in Audi.
Tom Butt
Mar 5, 2016
5
THE SALESPERSON WAS KNOWLEDGEABLE ABOUT THE VEHICLE, WARM, INVITING AND WENT THE EXTRA MILE TO PUT ME IN AN AUDI. HER EXPERTISE SOLD THE CAR. I HAD NO PLANS TO PURCHASE AN AUDI, BUT STOPPED IN ON MY WAY TO ANOTHER DEALER. THE SALESPERSON, MANAGER AND FINANCE PERSON - EXHIBITED THE UTMOST PROFESSIONALISM, WHILE MAKING ME COMFORTABLE TO THE POINT THAT I COULD NOT SAY NO TO THE GREAT DEAL I WAS OFFERED. FINALLY, I WAS IN AWE WHEN AFTER BUYING THE VEHICLE, YET ANOTHER PERSON WAS ASSIGNED TO REVIEW THE TECHNOLOGY. THIS WAS TRULY AN ENJOYABLE BUYING EXPERIENCE. AUDI HUNT VALLEY - YOU DO A GREAT JOB!
CLARA C.
Jan 31, 2016
5
We had a wonderful car purchasing experience from start to finish. They made the process smooth and easy!
Klind
Jan 6, 2016
5
Good Service. Stress Free buying. Would come back again.
Morgan Jones
Jan 5, 2016
5
Hunt Valley Audi is a dealership worthy of getting your business.
William D
Jan 4, 2016
5
My new Audi purchase from Hunt Valley Audi was a positive experience due to the exceptional help and patience from my Audi Sales consultant Nicholas Cohen in selecting the model and accessories most satisfactory (Audi S3 Premier Plus) for my needs and budget. Every step of the purchase and ownership experience is guided by a specialist including a technology specialist to help educate and familiarize all of the outstanding technology features such as the on board navigation system. Thank you Nicholas Cohen and Hunt Valley Audi Associates.
Ernie performance car buff
Jan 4, 2016
5
Bob Shulman was the salesperson helping us and did everything possible to make the buying process enjoyable He was very knowledgeable and accommodating throughout. It was a pleasure working with him in purchasing our new car.
Howard
Jan 3, 2016
5
From the second I stepped in to the dealership, Dey, my sales rep, made me feel right at home. The buying process was easy and straight forward. Based on the comps around the area and beyond, I know i got a great price. I am also familiar with the service department here and they are just as fantastic. Autonation Audi/MB is highly recommended.
Ari B
Jan 2, 2016
5
I recently bought another Audi from this dealer. I have been dealing with Audi Hunt Valley for four decades and my family has bought a lot of cars there. I bought this one on the basis of my experiences over the years - with both the sales and the service departments. I look forward to the same kind of service and attentiveness that I have been accustomed to for a long time.
Audi Driver Bob
Jan 1, 2016
5
I purchased an a4 from this dealership. My sales consultant , Johnathon Hancock was awesome. They did everything possible to make make my experience exceptional. I could not recommended this dealership more.
Tampa audi fan
Dec 30, 2015
5
I recently purchased the Audi Q7 from Audi Hunt Valley & was thoroughly satisfied with the overall experience from the moment I entered the dealership until the time I left in my Q7. My salesperson, David K.was patient & knowledgeable in assessing my needs and wants, so I test drove the Q5 & Q7 (both great SUVs in many respects) and decided on the Q7 due to my particular space needs. The Audi Hunt Valley team: thorough, courteous, experienced professionals committed to excellence! Audrey P. (pleased and no longer the skeptic)
Audrey Pitts
Dec 29, 2015
4
I purchased my car from this MD dealership even though I live in another state. This was the only dealership within 3 states that was able to locate the car of my dreams (color, options, model, etc.). While my car was looking good for delivery when I arrived the paperwork was not. They seemed to have trouble with the out of state licensing and taxes. I had to wait 4 hours for the paperwork to be done. Not professional since they knew a week in advance of my arrival by plane. My sales rep picked me up at the BWI airport and drove me to the dealership. Thanks Jonathan! This was a great experience except for the out of state paperwork delay.
FSUFootball_fan
Dec 28, 2015
5
I worked with Bob Schulman on buying my first Audi and he was great! Highly recommended!
NewAudiGuy
Dec 20, 2015
5
Purchased my second Audi Bob Schulman was great Got a good deal on a hot 2016 Audi A 4
Jim
Dec 19, 2015
1
This is the worst customer service I've ever experienced. Within 5 minutes of leaving the dealership the tire pressure, headlight malfunction and service due alerts came on. When I asked for an explanation the woman told me I could bring it back if I wanted. When I pushed for further explanation she proceeded to say "I'm sorry, we have a lot of customers." Needless to say, I will not be going back.
Meaghan Murray-Neuberger
Oct 20, 2015
2
I bought my A4 ,A6 , and Q7 from this dealer Up until 1year ago. I serviced it here normally but this took the cake. I had 27k on my Q7 and was told that i needed brakes i could not believe this even though the service gentleman offered to help in any way possible this was $1800. i asked to speak to the manager her name is ( jen ) who might i add is not very customer service friendly. It took 20mins for her to come out and talk to me. and then she acted as if i ruined her day Because all she did was give me a bunch of attitude and talked as if i was beneath her. As an audi owner of more than 2 vehicles from them I honeslty would never recommend anyone to service here unless you like getting ripped off and talked down to. I will never service here again thanks to her.
TeamAudi1282
Sep 23, 2015

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