My experience was outstanding. the personnel Ricky was personable and courteous and the service performed in one day. Car washed was great.

My car wouldn't start. I called Audi Roadside Assistance and they brought it to Audi of Hunt Valley. They diagnosed and repaired my vehicle in a timely manner.

Recently purchased our 2nd Audi from Audi Hunt Valley and were extremely pleased with the process. Our honest, reliable team of Baine and Tony made research and shopping convenient-- and we never felt pressured to make a decision before we wanted to. We are customers for life!

Karl and Bob were superb, a pleasure to work with

Karl and Bob were superb, a pleasure to deal with, our 4th auto with these guys

Great experience leasing my Q3. Worked with “old” Nick as well as Michael in finance. I was able to accomplish what I went in to do and felt confident in working with the entire team. I would 100% recommend working with the team in hunt valley for your Audi needs!!!!

I think there was a miscommunication with me getting a loaner car while my vehicle was being serviced. Originally, I was supposed to have my car in the shop for its first year/10,000-mile check-up in April. Due to the fact it only had 7,000 miles on it, the dealership decided to push the service back to July. I had asked for a loaner vehicle on the original date (April) and almost sure I had made that same request for the July appointment. Just to make sure, I had emailed and called the day before to make sure a loaner vehicle would be available; I did not get a reply (there wasn’t a loaner available) until I was on my way to my service appointment the next morning. Being a school teacher, if this had happened during the school year I would have been inconvenienced; since it happened during the summer vacation, I was able to adjust my schedule. My overall experience with Audi service was very pleasant; I just wanted to be made aware of the availability of a loaner vehicle before heading to my appointment.

Update 6/24: While driving on the interstate, the engine caught on fire all of a sudden, I am lucky to be alive. This is the car's condition 4 months after purchase. This might be the worst car dealership ever. Starting off, On February 20, when I test drove a pre-owned 2012 Kia Optima, it was fully filthy, with cigar smell and dust. The radio was not working and the rear-view mirror was loose. We told that we would take a look after 2 days and if it was pristine we would buy it. Whoever was validating the car from the previous owner seemed to miss checking the radio as it was a complete shocker to the salesperson that the radio did not work. He also showed some attitude when I asked about the radio and said that he works at Audi and he doesn’t know how to deal with Kia cars and he would have a specialist look at it. I felt that if that was the case, he shouldn’t have opted in to sell the car if he did not know anything about it. After 2 days, they had the car completely detailed but the radio still did not work and the rearview mirror was still loose, but the salesperson Nicholas Hill assured that he would get both fixed and I was very happy on the purchase of my FIRST CAR but we had a contract only for the radio fix (valid only for 30 days from date of purchase) and I trusted them it would be fixed soon. As of April 20, It has been 60 DAYS from the date of purchase and I have been shuffling back and forth for four weeks with the dealer and they openly admit they do not know what the problem with the radio is. I have been without my car for more than an entire week and the dealership did not provide me even with a rental/loaner vehicle because I was less than 25 years. This has also hampered all my other activities because of no access to a car. They had a Kia dealership look at it but since the Kia shop asked them $3,000 for the fix, they would not let them fix it but take their own time and try to fix the radio. Till date, the rearview mirror has not been fixed even though it is a very small issue. From the date of purchase, the salesperson never returns my emails, never picks up any of my calls, never returns my calls and tries to avoid me as much as possible and if I get hold of him, he is very rude and condescending. When I let the GM Mr. Timothy Jenkins know about this, all he says is "The salesperson is young, he doesn't know that he needs to return calls if he has nothing to say". He did offer to pay me one month of my car payment, but that does not help me anyway as I have been using Uber to/fro work which costs me almost $40 per day. Very often, I keep hearing the same statement from the sales person, service consultant, the GM which is “We are Audi person, we can do only so much about a Kia car”. If that is so, they should stay away from selling other brand cars and leaving their customers out in the dark with no help to offer and just ripping their money off. The GM then finally gave me a loaner vehicle and kept my car for a solid 25 days and finally made the radio work from some 3rd party audio repair shop. I am unsure if they reoaired the stock radio or put in a 3rd party radio as only half the speakers work in my car and my car has premium sound system with 12 speakers. But that is the max they would go I guess. By the time they returned my vehicle, the 3-month limited warranty offered by the dealership was over and I could not get other problems fixed on my car. Overall, I feel that I have been cheated by the dealership and I would never recommend this dealership nor any Autonation dealership to any of my friends or colleagues.

This Rangerover sport is the best car I ever bought and with a reasonable price.

Good dealership service dept is good too love the complimentary carwashes. They are honest with maintenance all little pricey but hey its Audi and German parts what do you expect 😂😂😂😂😂

Booked my S3’s first appointment online two days before, and from the moment I walked in Mr. Eric was there to take care of me asking if there is anything he can do for me. Even though I was on a last second conference call and he took care of my S3 letting the technicians know exactly what my needs were as I was juggling work. Overall great people skills, great customer service, simple but clean amenities and last but not least expeditious. Thanks AHV

Great service as always. Chris always runs on time, has great follow up and really takes the time to treat you like you are the only customer.

Great customer service and my car continue to run great!

This might be the worst car dealership ever. Starting off, On February 20, when I test drove a pre-owned 2012 Kia Optima, it was fully filthy, with cigar smell and dust. The radio was not working and the rear-view mirror was loose. We told that we would take a look after 2 days and if it was pristine we would buy it. Whoever was validating the car from the previous owner seemed to miss checking the radio as it was a complete shocker to the salesperson that the radio did not work. He also showed some attitude when I asked about the radio and said that he works at Audi and he doesn’t know how to deal with Kia cars and he would have a specialist look at it. I felt that if that was the case, he shouldn’t have opted in to sell the car if he did not know anything about it. After 2 days, they had the car completely detailed but the radio still did not work and the rearview mirror was still loose, but the salesperson Nicholas Hill assured that he would get both fixed and I was very happy on the purchase of my FIRST CAR but we had a contract only for the radio fix (valid only for 30 days from date of purchase) and I trusted them it would be fixed soon. As of April 20, It has been 60 DAYS from the date of purchase and I have been shuffling back and forth for four weeks with the dealer and they openly admit they do not know what the problem with the radio is. I have been without my car for more than an entire week and the dealership did not provide me even with a rental/loaner vehicle because I was less than 25 years. This has also hampered all my other activities because of no access to a car. They had a Kia dealership look at it but since the Kia shop asked them $3,000 for the fix, they would not let them fix it but take their own time and try to fix the radio. Till date, the rearview mirror has not been fixed even though it is a very small issue. From the date of purchase, the salesperson never returns my emails, never picks up any of my calls, never returns my calls and tries to avoid me as much as possible and if I get hold of him, he is very rude and condescending. When I let the GM Mr. Timothy Jenkins know about this, all he says is "The salesperson is young, he doesn't know that he needs to return calls if he has nothing to say". He did offer to pay me one month of my car payment, but that does not help me anyway as I have been using Uber to/fro work which costs me almost $40 per day. Very often, I keep hearing the same statement from the sales person, service consultant, the GM which is “We are Audi person, we can do only so much about a Kia car”. If that is so, they should stay away from selling other brand cars and leaving their customers out in the dark with no help to offer and just ripping their money off. The GM then finally gave me a loaner vehicle and kept my car for a solid 25 days and finally made the radio work from some 3rd party audio repair shop. I am unsure if they reoaired the stock radio or put in a 3rd party radio as only half the speakers work in my car and my car has premium sound system with 12 speakers. But that is the max they would go I guess. By the time they returned my vehicle, the 3-month limited warranty offered by the dealership was over and I could get other problems fixed on my car. Overall, I feel that I have been cheated by the dealership and I would never recommend this dealership nor any Autonation dealership to any of my friends or colleagues.

This might be the worst car dealership ever. Starting off, On February 20, when I test drove a pre-owned 2012 Kia Optima, it was fully filthy, with cigar smell and dust. The radio was not working and the rear-view mirror was loose. We told that we would take a look after 2 days and if it was pristine we would buy it. Whoever was validating the car from the previous owner seemed to miss checking the radio as it was a complete shocker to the salesperson that the radio did not work. He also showed some attitude when I asked about the radio and said that he works at Audi and he doesn’t know how to deal with Kia cars and he would have a specialist look at it. I felt that if that was the case, he shouldn’t have opted in to sell the car if he did not know anything about it. After 2 days, they had the car completely detailed but the radio still did not work and the rearview mirror was still loose, but the salesperson Nicholas Hill assured that he would get both fixed and I was very happy on the purchase of my FIRST CAR but we had a contract only for the radio fix (valid only for 30 days from date of purchase) and I trusted them it would be fixed soon. As of April 20, It has been 60 DAYS from the date of purchase and I have been shuffling back and forth for four weeks with the dealer and they openly admit they do not know what the problem with the radio is. I have been without my car for more than an entire week and the dealership did not provide me even with a rental/loaner vehicle because I was less than 25 years. This has also hampered all my other activities because of no access to a car. They had a Kia dealership look at it but since the Kia shop asked them $3,000 for the fix, they would not let them fix it but take their own time and try to fix the radio. Till date, the rearview mirror has not been fixed even though it is a very small issue. From the date of purchase, the salesperson never returns my emails, never picks up any of my calls, never returns my calls and tries to avoid me as much as possible and if I get hold of him, he is very rude and condescending. When I let the GM Mr. Timothy Jenkins know about this, all he says is "The salesperson is young, he doesn't know that he needs to return calls if he has nothing to say". He did offer to pay me one month of my car payment, but that does not help me anyway as I have been using Uber to/fro work which costs me almost $40 per day. Very often, I keep hearing the same statement from the sales person, service consultant, the GM which is “We are Audi person, we can do only so much about a Kia car”. If that is so, they should stay away from selling other brand cars and leaving their customers out in the dark with no help to offer and just ripping their money off. The GM then finally gave me a loaner vehicle and kept my car for a solid 25 days and finally made the radio work from some 3rd party audio repair shop. I am unsure if they reoaired the stock radio or put in a 3rd party radio as only half the speakers work in my car and my car has premium sound system with 12 speakers. But that is the max they would go I guess. By the time they returned my vehicle, the 3-month limited warranty offered by the dealership was over and I could get other problems fixed on my car. Overall, I feel that I have been cheated by the dealership and I would never recommend this dealership nor any Autonation dealership to any of my friends or colleagues.

I called to inquire about a vehicle and the sales associate knew what time I was arriving . Walked in and out of 3 sales associates standing around no one spoke. Not even a hello . They walked around like I didn’t exist. I even stood in between two desk wondering if someone would ask if I need assistance. They looked at me like my money was not green all while spinning in their chairs . My overall first interaction of the company was horrible.

Just got my second Audi from Hunt Valley Audi. No one better than Nick Cohen. He helped me get the right car and they made me a great deal. And the introduction to the car was phenomenal. Wow what an explanation of what this car can do. Just amazing.

Audi of hunt valley is a great store. Excellent service department and we will continue to buy Audi's from them.

All good with airbag recall. Prompt service. Brand new Q5 lender. Very nice of them to wash my car before I picked it up!

Great service experience!

Audi Hunt Valley was very professional & easy to work with. It was a smooth process which involved working with all the folks listed below. Karl Pugh, Manager; Andrew Connor Gue, Brand Specialist; William Taliaferro, Financial Services; and Jessica Okazaki, Technologist. I am a happy customer and thrilled with my SQ5!

Purchase a new Q 5. Car was not cleaned or detailed properly after we came back for second time for delivery. Feel sorry for Sales Team as the dealership does not support them. Very disappointed. Will not go back and not refer them. Charlie Fenwick would be disappointed at what his dealership has become. They even showed us a poorly photocopied piece of paper that showed they promised to treat customers in a certain way.

Got the car I wanted no hassles. Cooperated with me on financing.

I had an excellent experience of buying the car at Hunt Valley dealership. The whole team was courteous, polite. Truly enjoyed to communicate with Patrick H., salesperson who made that day pleasant and memorable.

Very friendly staff & went beyond to help us. We love our new Audi!

Matt H in Service has been taking care of me for years. Always on time, great communication, and will continue to bring my business to Audi Hunt Valley

It is actually am enjoyable experience taking my A4 in for an appointment. The whole experience is fantastic.

I was looking for a specific configuration A4 but didn't see any around that matched what I wanted. The day I went to the dealer I was planning on just ordering the A4 I wanted but Nick, Brandon and Karl were able to find me the exact car I would have ordered at the factory that another dealer had ordered. Even though I had to wait a month and half to get the car it was worth the wait. This has been by far the best car buying experience that I have ever had. The car is amazing and more than I had expected. If you are looking for a new Audi go see Nick or Brandon.

Exceptional, friendly service

We took the car in for a recall notice and the 15,000 service. Very quick service. The car looked great.

We took the car in for a recall notice and the 15,000 service. Very quick service. The car looked great.

I drove from NC to purchase a car I found on the Internet at Hunt Valley. The car was fairly priced as it was and they gave me a trade-in estimate on my vehicle which very reasonable without seeing my car. They stuck to the trade in offer and didn’t add hidden fees to the deal at time of signing. The staff was very friendly and professional. I would drive the distance again to purchase a car at Hunt Valley as the “no haggle” experience was worth every mile of the trip!

Everyone at Audi Hunt Valley was very knowledgeable, receptive and professional to make our buying experience a very pleasant one

They always cause more problems than they fix, unhelpful with partial information. Go to Audi forums to get answers or call Audi support if you want Audi connect because Audi Hunt Valley will tell you just go online and you can do everything...did not mention I needed a SIM card, did not explain what it was, what features, service, nothing just go home get online and connect. I called Audi connect support. Asking about the SIM card, told me I had to go to Audi, or they could ship one in 5-10 days, but at least you did not register yet with Audi connect....I said I already did, he said oh no, that's bad. Turned out to be not that bad, would have saved me 2 hours of aggravation if the Audi Hunt Valley people were helpful though

My only comment is that my car was not washed again. Someone’s finger prints were on the drivers side window. I like coming in your location everyone is friendly.

Test drive a used mustang GT there with a friend. Good prices and excellent service!

They tend to perform multiple tests in order to figure out the correct problem so be prepared to keep paying over and over.

First time to this location, and Eric was great!! He Explained everything to me in detail as well he addressed all my concerns and ensured I understood before going forward!! The cashier (Didn't catch her name) was helpful also. She was very courteous and friendly

RICKY who took care of my car was great. Got me in and out of the service experience quickly and communicated with me every step of the way

Patrick, our sales representative, was fantastic. No pressure and he understands that cars like Audi sell themselves. We quickly drove the car we wanted and decided we would buy it. The first steps in the sales process were quick and easy. Unfortunately, things fell apart. There was one other customer buying a car that Friday evening, but we waited for two hours to pay for ours. A couple reason were given, but in the end, those reasons are irrelevant. When you buy a premium brand, you expect premium service. We definitely didn’t receive that. The process after working with Patrick demonstrated nearly everything that people hate about buying cars - excuses, wasting our time, etc. Before you reply with the canned “please call our general manager to make this right” response, know there was opportunity to make it right the night of the sale. At no time did a manager talk to us though I have no doubt they were aware of our displeasure. They left it to Patrick to deal with our irritation and disappointment, which he did admirably but shouldn’t have to do. That’s the manager’s job. So, if you hope to sell us another car, you’ll contact me to try to make it right after the fact. Update 4/18/18 The general manager, Tim, called me and we had a good conversation. We came to an understanding and he made an appropriate offer of compensation. I believe Tim will correct the problems we encountered and I would certainly buy another car from Audi Hunt Valley.

I'm a first time Audi owner and was happy with service provided to us at Hunt Valley. I did pay several visit to the dealership on many occasions in trying to make my decision as to what model of Audi I wanted. All through the process I was assisted by Hudson Santos who was a tremendous sales manager. There was no pressure from him as he was with us all the way through this process in making sure that we were satisfied. Santos followed up on our seemingly endless questions and made me feel like I was the first customer to ever visit the dealership. Last weekend the car was finally delivered., Hudson Santos walked me through every detail of the MMI system. While we've only had the vehicle for a short time, we couldn't be happier with our choice of models or dealerships! Thank you Hunt Valley Audi! Thank you Hudson Santos! Uwem Ekpo

I'm a first time Audi owner and was happy with service provided to us at Hunt Valley. I did pay several visit to the dealership on many occasions in trying to make my decision as to what model of Audi I wanted. All through the process I was assisted by Hudson Santos who was a tremendous sales manager. There was no pressure from him as he was with us all the way through this process in making sure that we were satisfied. Santos followed up on our seemingly endless questions and made me feel like I was the first customer to ever visit the dealership. Last weekend the car was finally delivered., Hudson Santos walked me through every detail of the MMI system. While we've only had the vehicle for a short time, we couldn't be happier with our choice of models or dealerships! Thank you Hunt Valley Audi!

Simply just great service! Having a staff of wonderful employees makes even a repair a pleasant experience!

Took my car into Audi Hunt Valley for a recall. They did the repair fast and also checked the entire car and gave me a report. I was able to do work from their lounge which had free wifi and coffee. It was like being at Starbucks while the car was fixed. The people were very nice --I was very pleasantly surprised.

My buying experience at Audi of Hunt Valley, MD was excellent. Everyone I dealt with including my salesman Ron Harris were consummate professionals and made the purchase of my new Audi easy and hassle-free. I would highly recommend to anyone considering the purchase of an Audi in the Baltimore Washington metro area to go to Audi of Hunt Valley first.

I was a happy customer of Len Stoler Audi for 15 years and multiple Audi purchases, until Len Stoler sold to Audi of Owings Mills. Audi of Owings Mills service was far inferior to Len Stoler. I went to Audi Owings Mills for my 40,000 mile service within a year of the 45k prepaid service expiring and within that year was there 2 additional times. Never once did anyone from Audi Owings Mills service mention that I needed to use my 45k service by 12/31/17, although the car only had a little over 41,000 miles in December. Then in January I call because the device light was on, but didn’t drive much over 1,000 miles since my last large routine service. I called the Audi manufacturer and they agreed to reimburse the dealership for performing the 45k service, although it technically expired a few week prior. Audi of Owings Mills service department was still unwilling to perform the 45k mike service, after the manufacturer confirmed they would reimburse their service department. I then reached out to Audi Hunt Valley. The manager returned my email, although on vacation and within a day was scheduling me for the 45k mile service. Completely night and day in the experiences between Audi of Owings Mills and Audi of Hunt Valley. The Audi of Hunt Valley’s service department was much more organized, friendly & efficient. My new A 5 loaner waiting for me, as soon as I arrived. Although Audi of Hunt Valley is 1/2 hour further drive, than Audi of Owings Mills, Audi of Hunt Valley has a new client as long as I own/buy Audis.

This dealership is horrible! I test drove a car and liked it. Then, I asked them to put the car on hold so that I come back and purchase it the same night. When I went back, I was told that the car was sold, even though I had received the official email confirming that the car is on hold for me. When I contacted the dealership, the manager apologized and promised to "make it right," which he never did despite my several follow-ups. These guys just care about money and never care about their words and promises!

This dealership is horrible! I test drove a car and liked it. Then, I asked them to put the car on hold so that I come back and purchase it the same night. When I went back, I was told that the car was sold, even though I had received the official email confirming that the car is on hold for me. When I contacted the dealership, the manager apologized and promised to "make it right," which he never did despite my several follow-ups. These guys just care about money and never care about their words and promises!

I got my last audi oil change done here and they were great then. last time i came to audi hunt valley they honored a coupon for a different audi dealer. called today to schedule one and the lady said they can't honor it. why would I go back to audi hunt valley and pay 140 when I can go to Arlington or Criswell in annapolis and get one for 90? bad business move audi hunt valley

We are first time Audi owners and were extremely pleased with the service provided to us at Hunt Valley. We visited the dealership on numerous occasions, as we were slow to decide on the model we wanted. We never felt any pressure to rush our decision and David Kuchta was patient with us throughout the process. David followed up on our seemingly endless questions and made us feel like we were the first customers to ever visit the showroom. Once delivered (this was a special order), David walked us through every detail of the MMI system. While we've only had the vehicle for a short time, we couldn't be happier with our choice of models or dealerships! Thank you Hunt Valley Audi!

Great process for buying a 2018 Q5

This was the first time having my car serviced by Audi of Hunt Valley. From the moment i stepped in, I was greeted and treated with respect. The service advisor i worked with was very helpful and made sure I knew exactly how long I could expect to wait for the work to be completed. So far no complaints with any aspect of this Audi dealership.

SOmehow the heating got messed up so there was no airflow. The tech and service writer straightened things out and I was in and out in under an hour with heat that was working.

Patrick was a great service representative. Made me feel like I was at home. Patrick showed me that customer satisfaction was a key priority of his.

Neato cars in this place.

Great service and helpful staff! Nicholas showed me a lot of inventory at the dealership and found me the perfect 2018 Q3. The transaction was quick and painless. Very happy with the new car!

I had recall work done on my A4 for a possible faulty passenger side air bag. The overall service was top notch...from beginning to end. Outstanding experience from the warm greeting to having the service completed within the time estimated.

Completed negotiation on line/via emai. Went to dealership to complete financing and take delivery of new Q5. This was an easy stress free buying expetience.

I had a great experience at Audi Hunt Valley! This was my first car purchase and Audi Hunt Valley helped me throughout the entire process> My representative was Wayne and I would highly recommend going to him if you're going to Audi Hunt Valley! His approach was always wanting to help - he was never sales-y or pressuring. I was deciding between financing or leasing and Wayne and his team showed me all the options and helped me choose what would be best for me. The entire team is great - you won't be disappointed!

jump up for a repair without schedule, but they got it down in 2hours

I received excellent service. Everything was done correctly and on time.

Wayne was awesome! He was informative and laid back and he made me feel comfortable. The finance manager Mike, I believe,was very informative and upfront. Both were professional and I would recommend recommen to everyone.

Wayne was awesome! He was informative and laid back and he made me feel comfortable. The finance manager Mike, I believe,was very informative and upfront. Both were professional and I would recommend AutoNation to everyone.

Sales Assoc. and managers at Hunt Valley Audi were professional, supportive and efficient. Clearly a good team well managed. Demonstration of vehicle features was skillful and adapted to the way we will use the car. Even provided a well prepared alternative vehicle for us to consider on the day of purchase, and Fedexed a brochure the day after the purchase to ensure we had all available information. Price negotiations were simple, friendly and businesslike.

I have purchase many vehicles in the past. Dave Kuchta is one of the finest salespeople I have experienced. Reason I ultimately purchased was because of his no pressure down to earth approach. I hope Dave stays in this business for a while I would like to purchase more cars in the future from him. The dealership everyone was very helpful.

I have updated my review to 4 stars since my issue has been resolved. Overall, the buying experience was good. The salesman was attentive, courteous and helpful. The floor mats that were promised as part of the deal became somewhat of a runaround, but have since been received. It took much longer than I think is reasonable, but they were provided in the end.

Excellent service and attention to detail. Unique leasing options presented

Hands down the best dealership I've ever dealt with.

Without a doubt the best dealership in the area. Highly recommended.

Excellent service and staff! I truly enjoy my visits there, and never been let down! Two thumbs up...

The process of finding the car I wanted, to inquiring about a price, to buying and driving off the lot was smooth and flawless. I couldn’t be happier with the price and the value I got for my trade in. I look forward to working with everyone at Audi Hunt Valley in the future.

Made an appt for the 15th, dropped my car for service and had a perfect experience. Chris Becker was my consultant and he was very attentive and informative. He was an essential part of my good experience. Will be back for all my services. Thanks again.

The sales and financial department rep where both professional and kind. I would highly recommend Audi hunt valley to my clients ,friends and family. My daughter felt they cared and were happy for her to begin college. She went from nervous to be in a dealership her 1st time to feeling great and cared for.

Purchase went okay and I like the car but once the sale was done they were quick to disappear. They messed up the vehicle registration so I’ve now paid to register the car twice and the vehicle failed inspection. I have dozens of unanswered emails and calls asking if they will work with me to resolve the issue. Over a month later and I’ll need to file a formal complaint to get this resolved. Very unprofessional.

Purchased a 2018 A4 and it was an excellent experience. Baine was a great sales consultant. No high pressure, and they are all very easy to work with. Would highly recommend them.

Service representative Chris is always professional, friendly & very helpful. Very customer oriented. Service technicians detail work & any issues/information with vehicle.

This dealership and service department have always provided excellent service and great advice - meaning I never feel like I'm being up-sold to buy services or invest in repairs that I may not need. Very nice staff who explain what is needed in terms I can understand and provide balanced options if something could be costly. My car is always washed and sparkling when they are done.

Great service, attention to detail. Glad they are my Audi dealer!

Easy and no stress experience from start to finish.

Wonderful, professional and timely. I appreciated a clean and fluid filled car when I picked my Q7 up. The staff was prompt with communication and follow up. Grateful, Danielle Barry

It was perfect, I feel comfortable and the pick is also extended

I had an overall great experience. The staff was very very kind and accommodating

Its a top place knotch, but prices are sky rockets. Very professional atmosphere. If i can get Audi work for less i won't be taking any of my Audi vehicles there.

Dave is a great salesman. Easy going, not too pushy, and very knowledgeable about the Q5. He was able to meet my timeframe and get me the vehicle I really wanted.

Great experience! Met with Zack who answered all our questions and was very accommodating when looking at the Genesis G90.

Audi Service team always treats me and my car very well.

We are returning customers, this is our 2nd A6 and our 4th Audi purchased from this dealer.. Our current A6, purchased 2 weeks ago, was one of the dealer loaner cars - it had less than 6,000 miles on it and was in perfect condition in every way. Our sales person, Nick Hill, was excellent - answered our questions, and led us through the purchase of this 2017 Certified Pre-Owned A6 very professionally. Thanks again Nick and Audi Hunt Valley!!

Very happy with my car purchase, and especially the friendly sales experience given by the salesman Brandon Nehring. It was a smooth, easy transaction thanks to him. Plus, I just love my new car!

Professional service with a family feel! My husband and I traveled a little distance to make our purchase but it was well worth it! Staff was courteous, efficient, and we never felt pressured or rushed. If you're in the market for something new or used definitely check out Audi Hunt Valley! Thanks for everything Blaine!

Super happy with my Audi A3 Ron at Hunt Valley location was amazing. He never pressured me or made me feel like I was doing anything other than what I wanted. I had a slight issue right after I left the dealer and he went above and beyond to help me out. Keep up the good work!!

Pleasant and prompt service, called when car was ready to be picked up.

Eh

Definitely the place to purchase your new Audi!! 9800 York Rd, Cockeysville Md. 21030

Well, my experience was bottomline bad customer service with Nick from this dealership. I called ahead to confirm the availability of a specific vehicle before a 45 minute drive. Nick said yes we have the car to only get there and the vehicle was on its way to New Jersey two days ago. This is unacceptable customer service. Why would you ever buy a car from a place where they don't bother to check for keys before wasting your time.

Not enough customer parking. Had to park on side street.

Worst dealership in this class of vehicles I have ever dealt with. I will never grace their doorstep again.

One of the worst luxury car dealers I have ever experienced. Do yourself a favor and find another dealer to do business with because this one should not be in business with how they act and they have empoyee's that should be on the unemployment rolls.

great service and they said I could bring my Audi anytime for a car wash!

Fair Market Pricing, Q5 is a year old and the service department is outstanding. Loaner vehicle available upon request keeps you on your daily schedule...

Love this service center always treat you right makes sure your loaner car is ready if needed and Chris is a great salesman.

I go here for my Audicare services. Friendly and courteous staff that is mindful of your time. The car wash and vacuum is a nice touch. Check out process is efficient.

Everything was exceptional except for the appointment we made to see the car that began forty minutes after it was supposed to.

buying a car was a breeze had one little hiccup but besides that everything was wonderful!!! love our car

This place is super awesome. I've arrived unannounced on several occasions on the weekend and each time they service my needs without hesitation or complaint. Very professional staff that provides excellent customer service.

Nick the salesman did an awesome job before and after the sale. Even Ryan, the sales manager was involved. Everyone seem to honestly care about my treatment which was refreshing. I have had some bad experiences with other dealerships, none here. I absolutely love the car, way beyond my expectations. I have already recommended the car and the dealership to friends and will continue to do so. Great dealership, great car!

very nice place. Blaine and William were both outstanding. go and get you the car of your dreams you won't be disappointed!

The car was better than advertised. The sales staff very knowledgeable. I got a fair trade-in value. I used a credit union to finance my Panamera. The entire purchase process was first-rate. Thank you Audi Hunt Valley!

The sale interaction with Ryan was professional, very fair, and he beat the best price elsewhere. Equally importantly, he found and quickly obtained the A4 model/trim and color I wanted. In the Service Department, Chris is outstanding. He has been all about making service an excellent experience. He also is great about communicating on the status and timing of the service. Audi Hunt Valley is the best dealership I have dealt with both in service and sales. It is clear that the dealership is very customer centric.

We had an excellent buying experience when purchasing our new Q5 at Hunt Valley Audi. We had already established the purchasing price at True Cars before visiting the dealer and choosing our vehicle. I highly recommend using the True car buying process as it takes the hassle of having to negotiate a good price. The price is better than what the average discounted price is for your area based on previous sales of your particular vehicle. Our Salesman Steve Kuchta was exceptional through the whole buying experience making sure everything was explained. He brought two vehicles up front so we could compare them side by side as we were torn between two similar Q5's. William Taliafferro in the finance dept. was also very good at getting us the best financing offer available. We received a very fair market valued trade in offer after some light negotiations. Overall the buying experience was haggle free and went very smoothly.

My salesman, Bob Schulman, is the best. Easy to work with.

Very helpful sales. Went through the multiple vehicles I was considering (including non-Audi brands), drove each, and they were very patient on allowing me to make a decision.

Servicing your vehicle can get pricy, but their techs know what they are doing and have not had to come back to do a second repair on a job. There can be long waits during the typical busy hours, but they have stream lined the procedure for faster processing. A vanilla automotive dealer experience, nothing special but nothing bad either.

Eric was a fabulous customer service rep, very friendly, not overly salesy just genuine good service. I went in for a safety recall issue , that was taken care of but they found my tires were below tread levels so he offered sage advice on tire options and actually saved me money. Also, the loaner vehicle was clean and pleasure to drive.

They Saved my baby

I had been looking for a new car for several weeks. I had narrowed it down to a BMW or an Audi. After visiting numerous local dealers and making my final decision, I decided that I wanted a Audi A4 Quattro Premium Plus. The local dealerships that I visited seemed freindly and helpful, but had very limited inventory and didn't seem interested in trying to locate the car I wanted. After searching online, I found the exact car that I wanted and so my husband and I drove for four hours from Virginia to Maryland to puchase the car from Audi Hunt Valley located in Cockeysville Maryland. Before heading to the dealership in Maryland, we contacted the dealership and spoke with our sales contact, Baine Childress. Baine was extremely helpful and had the car held at the dealership for us to examine and test drive. Once at the dealership, the car was exactly as described and just what I wanted. Both my husband and I were very impressed by the time spent with us at the dealership and the level of professionalism exhibited by everyone there. A special thanks to Baine Childress our Sales Representative, Ryan the sales manager and William the Customer Financial Services Manager. They made the four hour drive and trip a great experience by providing exemplary and professional service to meet our needs. I would highly recomment these individuals to anyone looking to purchase a new automobile as they made it a effortless and pleasant experience.

Nothing but good things to say about the service advisors and techs at Audi Hunt Valley. Matt Hunt was awesome to work with, professional, kept me updated through the process, made sure I had a loaner when I needed it. My a6 was having some issues that were hard to identify, and they got it taken care of, and again, best service experience at a car dealership I've ever had.

Very Happy with Audi Hunt Valley Sales, Customer Service, and Service. I purchased a 2015 Certified Pre-Owned two weeks ago....Our Sales Person, Hudson Santos was excellent in every way: warm, informative, willing to help with all concerns. Brought the car back when I noticed many fine scratches on the windshield, which were troublesome in night driving. and he was able to arrange through the Used Car Manager to having it fixed free of charge. While I was there they also removed tar from the bottom of the car that a wet asphalt stretch had left. Highly recommend the dealership, the Service Department, and especially Hudson. Thanks Audi Hunt Valley!

I was a bit skeptical of the experience I would have, because when I entered the dealership, no one greeted, welcomed me, or asked me if I needed help. I walked over to one of the salesman and said that's pretty unfortunate no one has greeted me since I entered. He immediately apologized and asked how could he help me. Since that moment, the experience changed for the better. The process took a long time because the car salesman was working with another customer at one point and the finance department was trying to sell me warranties .... but overall it was nice.

They explained everything in detail and made sure that my Audi was fixed appropriately and in a timely fashion! Thank you Chris, Matt and Tracy! Best customer service I have ever received from a dealership.

I love taking my car to Hunt Valley Audi service center, because I know that I will get the best service and that the staff is professional, knowledgeable, and most of all very friendly.

Salesman was knowledgeable and professional. Not pushy and worked with me at my pace. Also the sales manager, Karl, was excellent. Very easy to work with and took a lot of his time to answer my questions.

Pleasant, straight forward and efficient to work with. Good customer interaction.

Wifi and coffee machine both great.

Chris is the man! Always friendly and very helpful. Keep up the good work :)

Excellent experience, with courteous service and repair work complete on time. The car was returned after interior and external cleaning

I have never had a bad experience with the customer service department! And this last visit was as great as all my prior visits. Matt greeted me with a smile and proceeded to check me in for service very quickly. I was given a loaner vehicle and was on my way in no more than 10 minutes! Matt was extremely friendly and courteous and explained in detail the problem with my vehicle. Thank you!

Took my Audi in for the 75,000 service. I was greeted promptly and received an explanation of the service and estimate. I was given an Audi Q3 as a loaner. When I picked up my Audi, again I was greeted promptly and my car was outside freshly washed. The service area was clean and I was offered water or coffee both when I dropped off and picked up my Audi. Great service!

Nicholas Hill was the best salesman to work with. I am from Pittsburgh, Pa, so the dealership was 4 hours from me. I informed Nicholas when I called as to what car I was looking at, the stipulations for the deal (trade in assessment, paperwork complete etc) and he was extremely accommodating. I was able to do the trade-in assessment on-line, the entire deal was complete prior to my arrival and Nicholas was an absolute pleasure to deal with. He listened to what I needed and responded. There was absolutely no haggling....and complete respect from the time I spoke with Nicholas to the time I drove off the lot with my new car.

Purchased a CPO Mercedes-Benz - travelled from out-of-state - they accommodated the delayed flights and still delivered the car, inspire of me being almost 6 hours late. Initial contact though was tough - the phone # on the initial canned email from the MB Sales Mgr rang through Subaru used sales. And the dealership phone system will never switch you to an operator or reception!

My experience at Valley Audi was very disappointing and caused a large financial loss for my family. I purchased a used A5 convertible two years ago. I purchased the best extended Warranty you could buy. Valley Motors was purchased by Hunt Valley Audi and they acted like they were a different company. They had no record of the Warranty they or Valley sold me so every time I brought it in for service I had to go through the whole story of purchasing the warranty and thank god I had a copy of it. When ever I had a problem they would say I didn't purchase the car from them. I had a delamination on my back window and was told there were changes made to the car to prevent water damage and it should not be a problem. Their was a problem causing me to get rid of the car at a large loss. I will never buy a Audi and certainly will not deal with that dealer for any car in the future.

My car was to scheduled for the diesel buyback at 10 a.m. on Friday. On Thursday at 1 p.m., I discovered the battery was dead. Jumpstarting wouldn't work so I had the car towed to the dealership. Tony took excellent care of my car and made sure I got the service I needed so my car was ready in time. His efforts relieved my stress and made the whole experience easy. I am truly grateful;

If you're buying a car from here go to Nicholas Cohen. He'll be the only one who looks like he's working. Very helpful and attentive. Everyone else besides the GM are very douchey and can't be bothered.

I purchased a 2016 A6 recently and I have to say that Ron Harris truly provided me with wonderful service. Explained all options within the car and the remaining time/mileage on the warranty.

Hard to find a place to park but spectacular service and great parts guys

This was my very first Audi and I had no idea what to expect. The people at Hunt Valley Audi were warm, welcoming and straight forward about everything. There was no stress and I was kept informed about the details of when my car would arrive since I ordered it with the exact options that I wanted and it was being built to my desires. Receiving the car was easy and Robert Schulman (sales) was great to work with and was hands-on about taking care of me and my needs. Also, I have to compliment Joey Bellinger (Technologist) who was patient with me as he showed me so many great things that my new Audi S3 can do and he programmed the many features I wanted and he was extremely pleasant and enjoyable to learn from. Thanks also to Ryan and Karl as well! I am sure that I will enjoy my future experience with my Audi and the team at Hunt Valley Audi. Happy, happy, joy, joy!!! :)

Hudson was very nice as was everyone else at the dealership. No hassles. No pressure. I would buy from there again. I bought a Porsche 911, they knew the details of the car pretty well, but could improve in that regard. Fortunately I knew what i was looking for.

I bought a used Toyota Camry from here this week and I dealt with Dave K. He was a straight forward salesman who didn't try and butter up the deal or anything. Great guy, and same with his boss Ken. (I believe that was his name) The only reason I rate my experience a 4 and not a 5 is because one of the finance guys was out on vacation so we had to wait a little longer to go through the finance. Other than that everyone there was awesome and the whole experience was a pleasure!

Staff couldn't have been more courteous or helpful.

Tony was friendly and knowledgable. Great customer service experience!

Service was friendly and swift. Very easy to get a loaner while service was being done.

Overall good experience, straight forward and no surprises

Everything is always seamless when I go to Audi Hunt Valley. In addition, I live about 30 minutes outside the city and work weekdays, so they've been very flexible in providing a loaner.

Matt at the Hunt Valley location is fantastic. He is responsive, polite and a pleasure to work with. I highly recommend requesting him for your next service appointment.

Everyone was very nice to deal with in my experience. The only problem is they didn't know how to open the hood on my car! I was told by the service technician that they couldn't finish the full inspection because the hood latch was broken. He offered to fix it and estimated it would be at least $150 to figure out the prolem. I declined and picked up the car. When I got home I tested the hood latch release and it worked fine. This gives me great concern in terms of this shop's abilities. I hope they properly installed the airbag that was recalled. I won't be going back any time soon.

Excellent service. I was greeted immediately and warmly by Matt. Matt explained everything clearly and accurately. My car ready right on schedule.

super nice DEALERSHIP VERY HAPPY ABOUT IT HAPPY HAPPY

Chris Becker provided a timely service, explaining all issues with my car; I am very satisfied with the service

Awesome Sauce! Great experience since I purchased. Your service team creates an environment that's kind. They treat me like Audi family. Thank you ( please attached the picture we took)

I took my car in for a technical service bulletin which was covered under warranty. They were very helpful and even provided me with a loaner while my car was being repaired.

able to get a loaner and work performed on time, no issues to note

Great experience from Baine through USAA car sales.

Great personal service.

Excellent service and pleasant buying experience.

I scheduled an appointment online to address a couple of outstanding recalls on my 2012 Audi A6. The online scheduling process was simple and straight forward. Once I arrived, I was greeted by the Audi Service Specialist who proceeded to explain what was going to be done as part of the service. He gave me an estimated time to complete the job and even offered to have the vehicle washed as part of the courtesy service. While I didn?t take advantage of this offer, since the car didn?t need it, I find it very convenient for those clients who wish to have it done. I waited for the car to be service at the dealership waiting area near the showroom. The facility had sufficient space for several customers, with comfortable chairs, TV, free wi-fi, charging station, small refrigerator with water, coffee & snacks on the on the other end of the facility, and plenty of magazines. The recall service was done in the time given to the Service Specialist. He asked if we had any questions and offer his contact information in case that there were any issues or concerns. Overall, it was a very nice experience and will highly recommend it to other customers that may need to have service done on their Audis.

The service at Hunt Valley Audi is excellent. Dominic C. was very knowledgeable, courteous, and he kept me informed throughout the 15k service process. The ability to make appointments online is a plus.

I brought my car in for the 65,000 mile service and new tires. The tires were not in stock and the entire process took two days, but I had a loaner and so the delay was not consequential. Chris Becker, my service consultant, could not have been more helpful, service minded or friendlier. I have never gone elsewhere for service since buying the car from Audi Hunt Valley in 2012. My experience with Chris will keep me going back to them.

My experience at Auto Nation was really great..Sale Associate was really knowledgeable and helpful during my process..

I was very pleased with the service provided my service adviser - Dominic Cappucci- at Hunt Valley Audi. Since owning my A5 Cabrio, it was losing about a quart of oil in between service visits. My dealer always provided complimentary top-offs, which were greatly appreciated. However, until Dominic recently served as my adviser, I was unaware that my make/model was the subject of a class action suit, the settlement of which provided for a free investigation and repair of a potential cause for my loss of oil. For some reason, I never received notification of that circumstance and ran the risk of falling outside the time period by which the subject warranty work would have been offered. Why this was never brought to my attention by service advisers who worked for the dealerships past ownership is another matter. Regardless, Dominic was completely familiar with the technical issues and promptly began the process of effecting preemptive parts replacements and will monitor my oil consumption to determine if the provided warranty work addressed the problem or further service is indicated. Thank you Dominic!

Tim was very knowledgeable, identified the issue, repaired it and returned the car clean and smelling fresh. He provided regular updates and has terrific customer service skills.

Hunt Valley has ALWAYS been good to us when it was time to turn in our leased Audi. They went the extra mile to get me a new TT when the others couldn't be bothered. We love the prop;e here!!!

We love Hunt Valley Audi. Baine was the best! He took the time to find me exactly what I wanted. I had my doubts that I could get another TT but he was committed to finding one and making us a good deal. I got a fabulous car!!!

I called the Service Center to schedule an appointment and spoke to a very nice lady. We confirmed a date and time. When I arrived at the scheduled time, I found that my appointment was never recorded and I had to reschedule the appointment for another time the following week. This was an inconvenience, as I had to reschedule with work to go to the dealership, again. When I arrived at the service center, both times, the gentlemen (Matt Hunt and a few others) that assisted me were incredibly accommodating, knowledgeable, and provided the best service I could ask for. Matt and his team were great!!

First class service.

Racist

A number of reasons I opted to get an Audi for a 2nd time. The service being a major one. The staff is very professional and treat you accordingly and the work is done timely.

Chris and his team did an excellent job servicing my Q7 and communications about costs and the work to be done.

routine service - agent polite and responsive - provided loaner - work completed promptly, same day.

They explained all issues with my Audi very well, they only disappointment was when calling to set-up a service appt. & I gave the reason I was cominh in (oil consumption issue) its onlu covered (free) for Audi to fix the issue upto 80k miles. If you go 80k your looking at a 10k fix. Thats important information thar was left out while making my appointment. Other than that, they were fabulous!

Dealership looked nice, but hard to find someone to help me. Harder still to find a salesperson knowledgeable about their cars. Tech guy, Joey, that wound up taking me on a test drive was great...he is the reason they got three stars instead of 1. Small inventory.

I am satisfied overall, but definetly there are few things which can be improved 1) The Finance approval process should be expedited. 2) Better communication with clients. Pro''s 1) The Pricing is very competitive. 2) The APR offered is good for the credit scoring I had My experience has been good so far but I would say its too early for me to comment until I experience response for vehicle maintenance. Overall good so far. Thanks

Always take care of us when ever we have any service done.

I haven't purchased car from this dealer, but called service dept to get vehicle history for a car that I'm looking to purchase. Whoever, the lady, answers the service dept phone was very rude. Sounded like if you're not getting service, you will get zero and rude service. I'm in the market to purchase one soon and just from this service dept experience is steering me away from this dealer. She did provide some information, so there's extra star.

Dealership was very helpful and accommodating and the Q5 is superb!

Amazing Service Rep!!!

Buying process was excellent. It was by far the best car purchase experience I have had. Bob was excellent. Process was easy. No hire sales tactics. Bob made it clear he was looking to meet my needs. I would highly recommend.

Since buying my S4 I have only taken it to Audi Hunt Valley and only to Tony Watson, the level of service is fantastic and Tony is a great guy.

The first time I went in Nov. they weren't the best to come to service. I came back 8 months later and they redeemed themselves a bit, thanks to RON and the finance guy. (sorry can't remember his name)

I am happy-ish with my car but not happy with the service. I brought a pre-owned 2014 Audi Q5 from this dealership 5/5/17. I believe if I had a different sales person this review would be better. I came in wanting to check out 3 vehicles: two A4s and one Q5. Ironically neither of the A4s were available for me to look at. The sales guy could not locate the vehicles but was able to find the one that was the most expensive on my list. We asked for a test drive but he could only manage to let us look at it. We understood as we came in at 7pm and didn't realize the dealership closed at 8. It took him the whole hour to realize he could only show us the Q5. We opted to come back the next day (5/5) to either look at the other cars or to buy the Q5. We came back that very next day but this time about 6. I knew I would buy the Q5 so two hours to do financing should have been enough. Nope. The sales guy lost the photocopy of my license and still we weren't offered a test drive. At this point I had a serious headache and didn't really want to deal with this guy. He stood way too close, acted way too familiar, and was completely unorganized. Finally signed all the papers after 9pm. Sales guy was supposed to get the car cleaned up before we finished the paperwork but he didn't get the car in before the people left so we had to make yet another trip to the dealership, (about 30 miles from my home). Saturday morning, was told the night before that detailing would take about an hour. We told the sales guy that we saw 2 cracks in the windshield and it was concerning. After a bunch of back and forth to get him to at least look at the windshield and then him finally agreeing that they are indeed an issue we were told that we could bring the car back in to have it fixed. Headache is worse and I feel that maybe I should find my dream car elsewhere. The car was taken back for detailing and he tells me someone else will be out to answer some of the tech questions. Tech guy came out and said he had another customer and would be right back. So now both are gone for over an hour and my husband, kids and I are just sitting there wondering what's going on and when someone would be back. Sales guy comes back and my head is throbbing, he offers me some random selection of pills he pulled out of his desk from a lip balm container. No thanks, I'd rather live. He goes to get the tech guy who answers none of my questions. He tells me to check out youtube. One of my questions deals with the Google GPS and the used SIM card. Would I need to get my own from Audi to use it. Sales guy tells me I don't want it cause it would cost me about $20 a month and that's not money I want to spend. Gee, how nice of him to tell me what I want to spend my money on. I'm told my car is done and that he would schedule safelite for my window. We talk about my schedule and it's best to have them come to my house after work but that next Thur and Fri would be home all day. I never heard back about the appointment so by Tue evening I sent an email. Wednesday I had to call him and he says oh the person was just contacted late last night. He sends me an email to tell me that a person (not safelite) would call me and gave me the person's number. I had to call this person on Thur afternoon to inquire about a time. He says he can't come out in the rain. He's about an hour from me and he would plan Friday. Friday I contact him in the morning he says he's a hour away. asked to take pictures of my cracks to send in via text. I sent several. One crack is hard to see via picture due to overcast. He says try again. I say i'm not climbing on top of my car for him. He asked me to meet at some random address. I say no. He says well I'm not sure I can even fix the cracks, I may need it replaced. What were you even told about my damage. Now it's Monday. Haven't heard from that guy since. Sales guy have no clue what's going on and now you send me email after email asking to give you a review. Well here's my review. ps. i left the place with a 1/4 tank of gas. I figured they'd at least fill it.

I am happy-ish with my car but not happy with the service. I brought a pre-owned 2014 Audi Q5 from this dealership 5/5/17. I believe if I had a different sales person this review would be better. I came in wanting to check out 3 vehicles: two A4s and one Q5. Ironically neither of the A4s were available for me to look at. The sales person could not locate the vehicles but was able to find the one that was the most expensive on my list. We asked for a test drive but he could only manage to let us look at it. We understood that we came in at 7pm and didn't realize the dealership closed at 8. It took him the whole hour to realize he could only show us the Q5. So we opted to come back the next day (5/5) to either look at the other cars or to buy the Q5. We came back that very next day but this time about 6. I was determined to buy the Q5 so two hours to do financing should have been enough. Nope. The sales guy lost the photocopy of my license and still we weren't offered a test drive. At this point I had a serious headache and didn't really want to deal with this guy. He stood way too close, acted way to familiar, and was completely unorganized. By the time we got in to sign all the papers it was after 9pm. Our sales guy was supposed to get the car cleaned up before we finished the paperwork but he did not get the car in before the people left so we had to make yet another trip to the dealership, which is about 30 miles from my home. We came back in on Saturday morning, was told the night before that the detailing would take about an hour. We told the sales guy that we saw 2 cracks in the windshield and it was concerning that it passed MD state inspection with windshield damage. After a bunch of back and forth to get him to at least look at the windshield and then him finally agreeing that they are indeed an issue we were told that we could bring the car back in to have it fixed. Now I'm upset, headache is worse and I feel that maybe I should find my dream car else where. He has the car taken back for detailing and tells me someone else will be out to answer some of the tech questions I have. Tech guy came out and said he had another customer and would be right back. So now both are gone for over an hour and my husband, kids and I are just sitting there wondering what's going on and when someone would be back. Sales guy comes back and my head is throbbing, he offers me some random selection of pills he pulled out of his desk that were in a lip balm container. No thanks dude, I'd rather live. He goes to get the tech guy who answers none of my questions. He tells me to check out youtube. One of my questions deals with the Google GPS and the used SIM card. Would I need to get my own from Audi to use it. Sales guy tells me I don't want it cause it would cost me about $20 a month and that's not money I want to spend. Gee, how nice of him to tell me what I want to spend my money on. I'm told my car is done and that he would schedule safelite for my window. We talk about my schedule and it's best to have them come to my house after work but that next Thur and Fri would be home all day. I never heard back about the appointment so by Tue evening I sent an email. Wednesday I had to call him and he says oh the person was just contacted late last night. He sends me an email to tell me that a person would call me and gave me the person's number. I had to call this person on Thursday afternoon to inquire about a time. He says he can't come out in the rain. He's about an hour from me and he would plan Friday. Friday I contact him in the morning he says he's a hour away. Take pictures of my cracks to send in via text. I send several pictures. One of the cracks is hard to see via picture and the overcast from the sun. He says try again. I say i'm not climbing on top of my car for him. Still at this point he's still an hour away. How? we talked at about 11 and it's now 1:30. He text me an address to some random place and says meet me here. I call and say no. He's supposed to come to me and that address is way out of the way. He says: well I'm not sure I can even fix your cracks. You may need your windshield replaced. What were you even told about my damage? Now it's Monday. Haven't heard from that guy since. Sales guy have no clue what's going on and now you send me email after email asking to give you a review. Well here's my review. All the reviews I read says our sales guy was great to them. Maybe I just needed to be a white male buying a brand new car. ps. I thought that most dealership at least gave a person a full tank of gas. We left on Friday knowing that we had to return for detailing with a 1/4 tank of gas and when we left on Saturday we still had a 1/4 tank of gas. We figured that it was due to not purchasing a brand new vehicle but everyone we spoke to mentioned that either new or used they still got a full tank of gas.

Ron H. took great care of me! I would highly recommend Audi of Hunt Valley.

Very flexible, easy to work with. I never felt pressured. A great experience.

Great exprience with hunt Valley Audi, no haggle - easy, no pressure - laid back, Bob is the Best

Not what we expected in a high end car dealership.

I recently purchased a 2017 A4 from Audi Hunt Valley and had an excellent experience. USAA's car buying service directed me to the dealership, specifically Baine Childress, and I'm greatful for it. Communication was always prompt, helpful, and courteous. My buying experience was without hassle or pressure and I drove off with my new A4 completely satisfied. I'd recommend this dealership and Baine as a salesman to anyone looking for a new Audi in Maryland. Thanks!

Audi Hunt Valley service advisor Tony Watson is the best. Got me in right away and my Q5 was ready for pickup same day. Super service, great people person. Thanks Tony. Peter Kimos

I took my A3 in for a recall for turn signal lights on outside mirrors and had some other things done when my car was there. This required a loaner because a new tire had to be ordered. I had no reservation for one but I was graciously provided with one.

First was greeted nicely when we arrived. I didn't know if I wanted to test drive as my husband and I are both tall and read reviews that the Q3 driver cabin is tight. We decided to test drive the Q5. A salesman with gray curly hair immediately tried to qualify me for the car before my test drive. He said he would get a car never asked for my drivers license and disappeared for 15 minutes. After looking for him for a quick minute we left. I am 52 years old never have I experienced this ever! Totally turned off!!

The service personnel was very friendly and provided the best solution for me. They scheduled the maintenance even earlier, so that I could wait for my car and did not need a rental car from them.

I am always impressed by the service I receive at Audi of Hunt Valley. The service personnel are very knowledgeable and courteous. And so far, my durations have have quick turnaround times. I'll definitely keep coming back for my service needs.

Since my car is still under warranty I have been using the dealership for all maintenance. However, when Audi service cannot install a simple headlight bulb correctly, I wonder - what else are they not doing correctly. Once this matter is resolved, I will not be returning.

Great attentive service. A bit pricey but aren't they a Lloyd. Never more. Than is needed. On my 3rd Audi all from valley.

Baine Childress and the GM are first rate sales people who represent a great product line, Audi. We bought two cars last week, a 2017 Q7 and a Certified Used A6. The process was done partly over the phone, as we were moving from Texas to Maryland and had sold our cars in TX. Everything was as represented by the dealership, and we are very pleased by the experience. I recommend this dealership.

My son's and my own families have owned 5 Audis, a TT roadster, an S4, an RS4, an A8L W12 and the car he and his wife currently have, an A3 wagon. We're obviously fans. Two were purchased from the former Len Stoler dealership and we were treated very well by sales and service as I have been by dealers in Pittsburgh where I reside. Recently, the A3 was taken in for a tire losing air. $60 later, it was back on the road. When the car was home and about to be driven again, the tire looked low. It was checked...4 PSI!!!!. About 34 PSI low. The tire was pumped up and driven to Hunt Valley for repair. Lo and behold, here's a second puncture in the same tire! Accordingly, a second patch was made (& $40 paid), but the tire lost 4 PSI on the drive home, so back to the dealership where we told the service desk we wanted to see the repairs. Suddenly, they said that they had not done the first patch but they had patched the other rear tire, a bald faced lie, as it turns out. The car was driven to a reputable local independent repair shop where both rear tires were removed for inspection. It was determined that the second repair was holding, but the first was slip shod and needed redone. And there was NO repair in the other tire. Interestingly, that shopped charged us nothing. I see from other reviews, that calling the general manager at Hunt Valley accomplishes nothing, so I called Audi A8 and R8 Customer Relations. The incident will be reported and ultimately, Hunt Valley held accountable. No customer should be lied to and any customer who accepts such behavior is, frankly, stupid. Buying or having servicing at Hunt Valley is to be avoided. Mike Davis

Good value and rep, processing took over 3 hours and that was too long

After being let down at another dealer, Audi of Hunt Valley and Nicholas Cohen were superb! Got us a Q7, configured exactly how we wanted it, at a fair price and in a short amount of time. Buying process was a breeze. Took longer to learn about the technology in the car than doing the paperwork. Highly recommend!!!

Horrible service department filled with a bunch of liars and schuckters. They create minor problems with your car so they can charge you to "solve" them. If you call them out on it, they will lie to your face. Case in point, I was told there was a leak in my left rear tire & charged for a patch, not a mile from the dealership my Audi computer registered a low pressure problem where I had none before and computer will not register low air pressuee until it is already below pressure by 10 psi. When I took the car back and insisted they remove the tire to show me the patch, they first claimed the original patch they did was not leaking and there was another hole, then when I inspected the shoddy work they did, the tech changed his story claiming the poorly done patch, while not leaking, was done by another mysterious party even though I have never had a problem with the tire before. He then futter claimed he patched the left rear right tire on my previous visit. After I left, the left rear was still leaking and when I went to an honest shop I had them remove the right tire as well and guess what? No patch was found anywhere in that tire. Yet, Audi of Hunt Valley felt fine with charging me twice for a service they failed to do correctly and lied about. I still wonder where that mysterious second hole came from. Do not take your car here for service and I would not bother with Owings Mills either, they are just as bad.

My husband and I have been searching for several months for a luxury midsize SUV and thanks to Hudson, Ryan, Greg, and the rest of the staff at Audi Hunt Valley we now have the 2017 Q5. They were helpful, kind, and straightforward throughout the whole process. Hudson never made us feel pressured or like we were just another sale to him. He respected our requests for more time and only contacted us when we asked him to. He was always readily available when we had questions or concerns. Ryan as sales manager was approachable and flexible during our negotiations. Hudson stayed late and gave me an hour long tour of the vehicle explaining every detail and telling me to call anytime with questions. Thank you Audi Hunt Valley for working with us to give us the car of our dreams!

Loved my experience at Audi Hunt Valley - Dominic Cappucci was awesome and went out of his way to help me with issues not associated with the recall - Love my Audi Q5 - would like to buy a newer one someday

I purchased a 2017 Audi Q5 from Audi Hunt Valley and ended up being unsatisifed with the vehicle. I then sold the vehicle back to Audi Hunt Valley, taking a major loss. Audi Hunt Valley has had possession of the vehicle for nearly two months now and has yet to pay off my old vehicle. As a result, the payment is now past due, even though they promised to have it paid off by the due date. This should have been paid off 1-2 weeks after selling the car. RIDICULOUS!

I purchased a 2017 Audi Q5 from Audi Hunt Valley and ended up being unsatisifed with the vehicle. I then sold the vehicle back to Audi Hunt Valley, taking a major loss. Audi Hunt Valley has had possession of the vehicle for nearly two months now and has yet to pay off my old vehicle. As a result, the payment is now past due, even though they promised to have it paid off by the due date. This should have been paid off 1-2 weeks after selling the car. RIDICULOUS!

Everything was perfect. Good salesman Patience Helped with everything

I found myself in a very tight spot recently with a car broken down in Baltimore (I live in Upstate NY) and no reasonable way to get it home. I had been considering getting a new car for awhile so I had models in mind and got to searching. I stumbled upon AutoNation Hunt Valley as it was very conveniently close to the route I take back north and had a reasonably price Subaru Impreza Sport that I was interested in. I was planning on just stopping in to see the condition of the car and possibly take it for a test drive. After explaining my situation my salesperson Steve was very understanding and made every effort to help me see and test every car I was interested in. I was worried that it would be difficult to buy a car out of state but they handled everything, no problems whatsoever. After Steve and co went over everything I felt much more comfortable purchasing on the spot. They were open to a lower offer than they had advertised and I ended up very pleased with the price and financing options. Steve worked with us for upwards of four hours to get all of the paperwork settled so I could leave the lot with the car that same day. I honestly have to say that AutoNation Hunt Valley helped relieve a very stressful situation and I am extremely happy with the car I purchased from them.

Nicholas Cohen at Audi Hunt Valley is a great salesman, he provided me an awesome sales expericence, and all the transaction was completed in a very time manner.

Nice dealer so far.

Purchased a new Audi A4 from the dealership in January 2017. Baine (sales person) made the deal easy to get done. Very happy with my purchase.

Always have a very positive service experience here, great people make the difference. They are receptive, good listeners, have a positive attitude and are always well informed.

Matt Hunt the service advisor did a great job handling my requests and communicating what was going on, bringing in third party (warranty and body shop) to take car of business. Well pleased with Matt

Ultimately satisfied. Walked in with the intention of getting my car serviced for a standard service. Mr. Cappuchi was able to adequately secure my information in a timely manner and provide myself with an estimated time frame of completion (2 hours). Great to know that the time frame was accurate/precise as it was completed in just 5 minutes less than the estimated 120 minutes. Only improvement would be to inform the customer of what the paperwork is that they are signing; not having them have to ask. Disappointed I could not get a 'loaner car' as I did not know I needed an appointment for such. The other location failed to inform me of such....but a learning process non-the-less..

Everything was great! Enjoyed service, customer service, quality of sales people. Audi has some great cars.

I bought a new Audi TT with Baine Childress in one afternoon! He was helpful, knowledgeable, courteous and thorough! I had a great experience and drove off the lot wiling my new TT as a happy and satisfied consumer!

We purchased a used Audi Q5 from another dealership in Harford County. The dealership checked with Audi of Hunt Valley as they were having some issues in diagnosing a heating/AC fan issue with the car as they had not had much experience with Audi. They also struggled with a tire sensor issue. Audi of Hunt Valley notified the dealer that our new car had one day left on the service contract as the previous owner had purchased the plan. Audi of Hunt Valley graciously worked with us and allowed me to bring the vehicle down to schedule the service and repairs on the fan blower. There was also a recall item that was scheduled to be completed during the same service appointment. My entire customer experience at Audi Hunt Valley was managed by Mr. Chris Becker. I must say in all my years of working with car dealerships I have never received the level of support and outstanding service that was provided by Chris Becker. Chris was able to get Audi to approve my service items on the last day of the service contract that included oil and filter change, spark plug replacement, brake fluid flush and fill, and other key service items. Also the fan blower was replaced and the car recall item was completed. This was all completed in one day. This also added greatly in providing a secure feeling regarding the used Q5 we had purchased. I would like to thank Audi of Hunt Valley and Chris Becker for the outstanding level of service that we received. We will be Audi owners for life and will look at Audi of Hunt Valley in purchasing our next vehicle. Thanks Terry and Pam Hughes

Two major issues with this dealership: 1. No one greets you or offers to help you when you walk in (if you don't believe me, read others' reviews on Facebook). We walked back and forth through the dealership THREE TIMES and, while several employees made eye contact with us, NO ONE acknowledged our presence, smiled, moved, or offered to help us. We had to walk up to the customer service desk (where no one was sitting) and loudly ask "is there anyone available to help us" for someone to FINALLY approach us, apologize, and offer to get someone to help us. The person that ended up helping us was one of the employees who made eye contact with us, and claimed that he assumed someone was already helping us. Ha. Sure. That's why we walked around the dealership and lot for 15 minutes unattended, including opening the doors of and sitting in the vehicle we were interested in. 2. They lie about their vehicles. We were interested in a gently used vehicle, but had noticed that not only the Carfax but also THEIR OWN PHOTOS listed/showed a higher mileage than their website listed under the vehicle's details. When we asked why, he claimed someone probably listed the trip odometer mileage. A week later, the website had still not been corrected. When I contacted a salesperson through their chat service to ask why, he said it was probably a clerical error, and pushed me to come in and view the vehicle. I told him that I would when they decide to stop deceiving customers, explaining that I had informed them of the mileage discrepancy last week and no one had considered it important enough to fix. -So, to summarize: The salespeople are obviously paid too much, since no one needs their sales commision enough to notice and help customers (or maybe we should have worn high end designer labels and looked pretentious; then they would have noticed us because they would have assumed we were loaded with cash). Also, they are willing to lie to their customers about important details of their vehicles, and, despite being called out for their mistakes multiple times, refuse to fix it, leading us to believe they are purposely being deceitful, so take the information on their website with a grain of salt. *On a side note, this is one of those Carmax-style dealerships (the kind that refuses to negotiate), so if you were hoping to negotiate yourself a good deal on one of their vehicles, that's not going to happen here.

Excellent Drive Good Experience and nice salesman Mr. jhonathan

Poor customer service, tired sleazy car lot games. We visited this establishment twice in consecutive days interested in purchasing a used vehicle. On the first day present, we came in for a test drive and informed the sales manager and the associate helping us that we already had a loan with a low interest rate and wanted to see if they worked with a lender who could beat the rate we were given. The first red flag is that no spoke to my wife when she went into the showroom. When she was able to locate someone (an associate she told me had previously walked past her) he promptly located the car and took her for a test drive. The test drive went well, but things started to break down when we actually started talking about purchasing the vehicle. The associate asked whether we should talk about "pricing", which I agreed to. He left and went to get a "menu" for me, which was no more than a template containing supposed MONTHLY payments for their sticker price of the car (at a 6% interest rate). I told the associate that monthly payments (at an interest rate almost 3x higher than the one we already had a check for) weren't what I had in mind when he asked about pricing. I actually wanted to talk about the price of the vehicle. I did my research on the vehicle, and stated what I would have liked to paid on the vehicle, starting the negotiation process. The associate informed me that company was moving towards not negotiating on vehicles anymore and alleged the price they were selling for was over a thousand dollars under the kelly blue book (unless we have different Kelly Blue Books, this was NOT true) but that they weren't willing to lose a potential customer over a few hundred dollars. He tried to pressure us into "evaluating" our trade, but we had another appointment, so I told him to call me when he got in the next day and left. Needless to say, he never called the next day until we called the dealership with questions. When he called back, I asked a few questions. The questions were simple - 1) An in-service date of the vehicle (to determine manufacturer warranty coverage) 2) Could they do better than my interest rate my wife had already secured? 3) A negotiated price of the vehicle. 4) An estimate of our trade in value. He claimed that he was going to send me an email with a credit application and a form to give as a worst case estimate of our trade in. He never did. The workday passed, and around 7pm we tired of waiting. On our way to the dealership, I was finally able to get in contact with him (he alleged he had the wrong email address, and he sent the "forms" to us on the way to the dealership). He obviously didn't send the right thing, because I had to find the credit application myself on the website (which he could have told me earlier and I could have just gotten the application myself). The form didn't work well on a mobile device, and i wasn't able to complete it in 20 minutes before arriving to the dealership. The associate called me back when we arrived in the parking lot and told me to just complete the electronic forms before coming in and sitting down. My wife went into the dealership, while I tried completing the electronic form. After 15 minutes of not completing it (very frustrating mobile UX, but that's a separate, smaller, and more understandable issue), she pulled me into the dealership and the associate presented a paper application. I filled it out for my wife(skipping a bunch of totally unneccesary questions for a credit application) and we gave it to the associate to process. We entertained him "evaluating" our trade as well, because we were ready to buy. The sales manager stopped by to say hello, and we tell him that were are interested in working out a deal that day if the terms were right. The associate leaves with the credit application and our trade. We give him 15 minutes - because I am not into wasting time - before we decide to leave. In this 15 minutes, we got no value for our trade, no interest rate, and none of the questions i previously enumerated were answered although I asked them several hours before. We decide to leave, and ask the sales manager, where the associate is. The associate all of a sudden pops out of nowhere and proceeds go to give us back our keys saying that whomever should be almost done evaluating our trade in. My wife smartly asks to come with him. He leads us to the next building, grabs our keys out of a random empty office, and leads us to our vehicle behind that building (the garage is NOT in that building). I express my disgust with the whole process and he says that he will prompty send us an email with the interest rate. I get an email and a phone call (while i'm at an appointment at the next dealership we eventually buy from), with the proposed interest rate and evaluation for our trade. The interest rate is 5.99%!!! If you couldn't give us a better interest rate, why waste our time? Why not say "we can't do better than that" and proceed to hammer out the other issues surrounding the deal. After fussing the associate out, I get ANOTHER email saying that they never actually ran our credit and they'd get us a real interest rate in the morning when the banks were open! I obviously told them, don't bother. I know these are high pressure sales tactics are endemic to the sales process, but you should really get a read on your customers. If they are hip to it and intolerant towards that type of treatment, lets get down to business and stop pussyfooting around. I will never go back to this dealership, for anything and wouldn't suggest it for anyone.

We visited this establishment twice in consecutive days interested in purchasing a used vehicle. On the first day present, we came in for a test drive and informed the sales manager and the associate helping us that we already had a loan with a low interest rate and wanted to see if they worked with a lender who could beat the rate we were given. The first red flag is that no spoke to my wife when she went into the showroom. When she was able to locate someone (an associate she told me had previously walked past her) he promptly located the car and took her for a test drive. The test drive went well, but things started to break down when we actually started talking about purchasing the vehicle. The associate asked whether we should talk about "pricing", which I agreed to. He left and went to get a "menu" for me, which was no more than a template containing supposed MONTHLY payments for their sticker price of the car (at a 6% interest rate). I told the associate that monthly payments (at an interest rate almost 3x higher than the one we already had a check for) weren't what I had in mind when he asked about pricing. I actually wanted to talk about the price of the vehicle. I did my research on the vehicle, and stated what I would have liked to paid on the vehicle, starting the negotiation process. The associate informed me that company was moving towards not negotiating on vehicles anymore and alleged the price they were selling for was over a thousand dollars under the kelly blue book (unless we have different Kelly Blue Books, this was NOT true) but that they weren't willing to lose a potential customer over a few hundred dollars. He tried to pressure us into "evaluating" our trade, but we had another appointment, so I told him to call me when he got in the next day and left. Needless to say, he never called the next day until we called the dealership with questions. When he called back, I asked a few questions. The questions were simple - 1) An in-service date of the vehicle (to determine manufacturer warranty coverage) 2) Could they do better than my interest rate my wife had already secured? 3) A negotiated price of the vehicle. 4) An estimate of our trade in value. He claimed that he was going to send me an email with a credit application and a form to give as a worst case estimate of our trade in. He never did. The workday passed, and around 7pm we tired of waiting. On our way to the dealership, I was finally able to get in contact with him (he alleged he had the wrong email address, and he sent the "forms" to us on the way to the dealership). He obviously didn't send the right thing, because I had to find the credit application myself on the website (which he could have told me earlier and I could have just gotten the application myself). The form didn't work well on a mobile device, and i wasn't able to complete it in 20 minutes before arriving to the dealership. The associate called me back when we arrived in the parking lot and told me to just complete the electronic forms before coming in and sitting down. My wife went into the dealership, while I tried completing the electronic form. After 15 minutes of not completing it (very frustrating mobile UX, but that's a separate, smaller, and more understandable issue), she pulled me into the dealership and the associate presented a paper application. I filled it out for my wife(skipping a bunch of totally unneccesary questions for a credit application) and we gave it to the associate to process. We entertained him "evaluating" our trade as well, because we were ready to buy. The sales manager stopped by to say hello, and we tell him that were are interested in working out a deal that day if the terms were right. The associate leaves with the credit application and our trade. We give him 15 minutes - because I am not into wasting time - before we decide to leave. In this 15 minutes, we got no value for our trade, no interest rate, and none of the questions i previously enumerated were answered although I asked them several hours before. We decide to leave, and ask the sales manager, where the associate is. The associate all of a sudden pops out of nowhere and proceeds go to give us back our keys saying that whomever should be almost done evaluating our trade in. My wife smartly asks to come with him. He leads us to the next building, grabs our keys out of a random empty office, and leads us to our vehicle behind that building (the garage is NOT in that building). I express my disgust with the whole process and he says that he will prompty send us an email with the interest rate. I get an email and a phone call (while i'm at an appointment at the next dealership we eventually buy from), with the proposed interest rate and evaluation for our trade. The interest rate is 5.99%!!! If you couldn't give us a better interest rate, why waste our time? Why not say "we can't do better than that" and proceed to hammer out the other issues surrounding the deal. After fussing the associate out, I get ANOTHER email saying that they never actually ran our credit and they'd get us a real interest rate in the morning when the banks were open! I obviously told them, don't bother. I know these are high pressure sales tactics are endemic to the sales process, but you should really get a read on your customers. If they are hip to it and intolerant towards that type of treatment, lets get down to business and stop pussyfooting around. I will never go back to this dealership, for anything and wouldn't suggest it for anyone.

Came to the dealership check in hand to see if they could get me a better rate than what my bank gave me. Kept me waiting for 15 minutes wasting my time about "valuing my trade" and the credit application. I know it takes about a minute to run credit and 5 to appraise a car. Probably didn't need to run our credit to tell me whether a better rate was available. We asked to leave and the salesman grabbed our keys from a random office and lead us outside where our car was, obviously already done, if looked at at all. Way to lose a customer.

I recently purchased a 2007 Nissan Altima from Audi of Hunt Valley through David Kuchta. He was efficient and friendly. I'm satisfied with my purchase.

Always an awesome experience. The services staff at Hunt Valley Audi are friendly and professional.

Excellent service by the sales manager and the sales representative. Hope that the new dealership will reestablish the Audi Technical Specialist position.

The service department grossly overcharges. I brought my car in for a tune up (which is over $500 as a package deal). Then they told me I needed to replace a filter and that isn't included in my tune up (another $87). For the price they charge for the tune up, all filter replacements should be included. They also told me they found another issue and would be an additional $900 to fix because it's 4 hours of labor. Either these mechanics are making $100/hour (which is highly doubtful) or the dealership is trying to supplement their revenue by overcharging for services. Needless to say, I am not getting my car fixed here and am looking to sell my Audi. I will never buy another Audi because of the horrible service and overcharging that is clearly rampant at Audi dealerships.

I didn't purchase my certified pre-owned Q5 from Hunt Valley, but just had my 15,000 mile service done there. Making appointment was easy. Chris Becker was friendly, professional and informative. Service was great - they even vacuumed and washed it!

I recently purchased a 2017 Q-5. The Audi platform speaks for itself. Ryan and the dealership team simply made for a seem less and patient transaction.

I reached out to Dey Mortensen with specific details around the car I wanted to buy. I wanted to work with a local dealer and was willing to be patient for them to find the right fit. She called back a few days later with a vehicle they'd just received that was a match. I met with her once to discuss the vehicle, take a test drive, and learn more about the car - really had a great conversation with Dey while driving. From there, she was patient and helpful as I lined up my down payment and she arranged financing that actually beat a great rate I'd been quoted. She was helpful and kind through the entire process and beyond.

Charged me $25 to turn off my engine service oil light off after they changed my oil. Next call to Audi corporate.

Can't believe I was charged $25.00 to turn the engine oil light off after I paid for a oil change ....I need to call Audi corporate I can't believe it

The repair work was efficient and professionally performed. I only wish I could have gotten a loaner car from the dealer. I would recommend Hunt Valley Service Center to any Audi owner. Thanks Chris for your excellent service!

HORRIBLE! I ordred a set of car keys and was told they would be ready in 5-10 business days. Twelve business days later, I called to check in. I was told that my keys were on the way. One week later, after hearing nothing, I was told that my keys were never ordered. The person I spoke with was "sorry" and told me they would compensate me when the keys arrived from Germany. The next day I received a call saying my keys were in. Clearly the keys weren't made and delivered overnight from Germany - so someone was lying. That said, I was polite, and made an appointment to have my keys changed and was once again assured that I would be compensated for the delay. I dropped the car a few days later and it was ready when promised. When I went to pick it up, I was told that the estimate was under what they thought it was going to be, so my compensation would be lower. After going back and forth, I was given $100 on a $1500 job! So at the end of the day, I paid $1500 for a set of keys and an alignment that took over a month! And they tired to act like they did ME a favor for knocking the price down $100 dollars.

Incredible buying experience with David and his boss Carl. Professional, polite and very helpful. Would definitely return for my next car.

Ryan had excellent knowledge of the cars I was considering and was very helpful.

Experience was very enjoyable. People in sales were extremely cooperative about getting the exact car I was looking for. Found the car I wanted and settled in a day. Highly recommend.

very satisfied with service. explained in detail work to be done (maintenance, leaking gas pump, airbag sensor failure, navigation system update). cost was less than i expected and recommended a way to save money by paying for program to cover next major maintenance visit. given choice of loaner car. will return again.

Made me feel special throughout the whole process. Very nice and professional. I got better than the deal I came in with

WHAT A DISSAPPOINTMENT! I purchased a brand new 2011 A5 from Audi Hunt Valley back in 2011. I had every oil change and maintenance service performed at Audi Hunt Valley. I paid an additional fee to extend my service package so I could continue to make sure I had the best service for my car. For the past couple years, I've noticed that I had to add several quarts of oil in between oil changes. I mentioned this at many of my service appointments and the service technicians would tell me it was common to add 2 to 3 quarts of oil in between oil changes. Recently I decided to tracked the miles between 1 quart of oil and the time my oil light came on to see if it was excessive. Turns out it was about 1000 miles!! I did some research and found that Audi A5’s are known to have oil consumptions issues and there was a class action lawsuit filed against Audi claiming certain Audi vehicles consumed excessive amounts of engine oil. One of the settlements in the claim was that Current Owners will receive an extended Warranty to cover engine repairs needed to correct engine oil consumption issues. The extend warranty covers a period of 8 years or 80K miles. My car is currently at 95K miles; however, it was serviced at 75K, after this settlement, and not one service technician asked me if I was aware of the oil consumption issues and extended warrant, yet I was telling them I was adding a lot of oil in between services. Once learning this information, through my own internet search, I called Audi Hunt Valley who I purchased my car from, where I had all service and maintenance work done, and paid the additional cost of an extended maintenance plan. They told me there was nothing they could do because I was outside my warranty period. I explained to them that my car was serviced at 75K, after the settlement, and no one mentioned this settlement to me. They said “Sorry about that, but NOW you are beyond the warranty period”. For a company like Audi, I was expecting that they would have the integrity and common courtesy of checking in with their loyal customers of 5 years to make sure class action lawsuit settlements are communicated so Audi could repair their manufacture’s defect and not push that cost to their customers. Audi Hunt Valley said there was nothing they could do as did Audi of North America because I am beyond the warranty period. Audi did tell me that the oil consumption test alone would be $935.95, just for the test. This does not include the repair. WHAT A JOKE! I am currently in the market for another car (as mine is almost at 100K) and an Audi will certainly NOT be my next vehicle. They are not customer focused nor do they have any integrity and this starts from the top at their corporate headquarters. It’s a real shame.

Straight to the point with buying the car. Very fast processing time

Great customer service by my salesperson, Dey Mortensen

I had a most enjoyable experience. Everyone was thoroughly professional, pleasant, and helpful. The finance representative has a great sense of humor. They not only detailed the car before I drove off the lot, but went above and beyond even in that regard. The facility is comfortable, clean, and even has a large television on which I watched the olympics while waiting for my car.

Bad experience in effort to purchase a used vehicle.

Traveling from NY to NC, we lost our air conditioner when it was 93 degrees out. Less than ideal for sure with the family in the car. An impromptu stop at Hunt Valley Audi on a Friday at 2:30 and they graciously welcomed us and offered to do as much as they could for us. Well Chris Becker and Jorge (talented mechanic but I didn't get his last name) worked some magic and fortunately had a new blower in stock. They were able to get us back on the road in two hours, all fixed, and then apologized for not being able to wash the car with all of the bikes and beach gear attached! Seriously, we were roasting like a Thanksgiving turkey and would actually be able to breathe the rest of the drive. I think we're cool without the wash. Honestly they were awesome. It would be so easy to find an excuse. We weren't local, unlikely to need that dealership in the future, no appointment late on a Friday. But there were no excuses, just incredible service and hospitality. We're very thankful for everything they did and cannot speak highly enough about our experience with Hunt Valley Audi.

Jonathan was great. Unlike salespeople at other dealers, he was able to layout all of the buying and leasing options side-by-side in a transparent, easy to read presentation. It made it easy for us to pick the right plan for us. He was able to find the right combination of colors and options, even though it meant looking beyond their current inventory. None of that wouldn't have mattered if I didn't love my new Q3, which I do more each time I get behind the wheel.

DO NOT PURCHASE A CAR FROM HERE! YOU HAVE BEEN WARNED! Terrible service department, terrible customer service. I've been waiting for a resolution since June on my recent purchase. The inspection was not completed, they're lying to customers. I was told numerous times that I'd be contacted by the GM and I've never heard a word from him. 3 months later! So I bet I'll end up getting a cookie cutter response about "I'm sorry for your experience" and to please call their general manager, like so many other people have gotten from their reviews. So if that's the case don't even bother, the general manager has my information and can contact me. Only person I will be calling now is an attorney to sue this dealership for their lies and deception, for breaking contracts and for blatantly robbing people.

Coool, good staff. Helpful

I was at this location for the first time as i recently moved to MD. I own an audi A5 2013, unfortunately this was the closest to my work location. My driver side door electronics were messed up so thats the reason i had to visit this Audi Hunts Valley dealer. Dominic Cappuci was the service advisor regarding my issue with the car and it was fixed but the problem is they messed up my car there was a huge scratch on front hood which i am positive happened at this location. I immediately noticed this scratch and notified dominic. He filled out the inspection sheet at the time when i handed over my car for fixing. This dominic took the photo of the scratch and said he is going to call me regarding the claim, this incident happened 4 weeks ago and they never called me. when i reached out for the 1st time his response was non sensible then i went in person to Audi Hunts Valley then Dominic was yelling at me saying we are still working on your issue. After this situation i escalated this issue to Service Manager Frank Basso, He doesn't even cared to listen my issue he quoted "i guess some one has grudge on you so vandalized your car" LOL and he said he was working at this location since 30 years which i really don't care. I asked for a security footage to see it my self as they were saying they is Zero % change that this situation happened at this location which i wont believe. After listing to this BS i reached out GM I had a brief conversation with him and he got me totally wrong as he said he heard different story from their employee, He said he is going to call me back but he never did and i left him a VM he never bothered to call. I am really upset with this whole drama, finally this whole situation turned out as i am lying the whole time. Please take a photo of the inspection sheet as they don't provide any thing if you see any new dent or scratch on your car, i would really recommend to choose another location if you really love your car. I am really pissed.

Overall, I thought my experience was good but not great at Audi Hunt Valley (Service Department). I had a warranty repair that needed to be completed. The communication was pretty bad. I had to make every effort by calling everyday to see what was going on with my car. They made no effort to contact me. No one let me know what was going with my car until days later. As it turns out, it looked like my original service tech went on vacation the day after I brought my car in. Not my fault, but it seems as something as simple as that doomed me from the start. That caused a domino effect of everyone else not knowing what was going on. Finally, Dominic (who is great!) took the lead in the situation and made everything go smoothly. Highly recommend starting your whole service experience with him. He was even willing to give me a loaner car after I requested one. No questions asked. My car seems to be running smoothy (knock on wood) after the warranty repair. Overall, I am satisfied with my experience, however I do think the communication at the dealership needs some work.

Awesome experience. Matt was extremely helpful. I highly recommend purchasing a car from them. Best car buying experience I have ever had.

Very helpful and efficient. They worked to help me find what I wanted and I couldnt be happier about my new Audi A3. I was in and out in a timely manner and everyone was really nice. The only problem was their system for check writing...I didnt agree with that but otherwise I had a good experience and continue to do so with my new Audi.

Out of state purchase of Audi RS7 with 2300 miles. Car described as showroom new but delivered with curb rash on passenger rear wheel as well as missing first aid kit and missing tool. No response from management after leaving survey. No response from salesman Ryan Duckett after asking him to have his manager call me. Additionally, paperwork was not ready when I arrived after a 10 hour drive. Disappointing experience at best

Purchased the Q5 sight unseen from 1200 miles away based on a supposedly honest depiction of the cars overall appearance / paint quality. Had the car shipped due to the distance and was extremely disappointed. Paint quality was far from how it was described. Estimate by a local body shop to repair the damage was over $1400. Shipping company says it wasn't their fault, what a surprise. My first and last sight unseen purchase and due to a lacking in the dealers unwillingness to rectify the issue, Audi Hunt Valley is off my list of dealers who can be depended upon for taking care of the customer. Regrets big time. JC in Memphis, Tn

Attention to detail, excellent facility, willing to stay with a problem until it is resolved.

The 2 people I worked with were friendly and helpful.. I didn't feel like because I was purchasing a cheaper, but great vehicle - was made to feel unimportant. I really like my Q3 it's Fab. I think Audi has a customer for life. GREAT CAR!!!!

Audi A3 required 35,000 miel maintenance. Very smooth and efficient process inlcuding getting rental. Chris the service consultant was very thorough in explanations and follow-up of work performed.

10,000 mile service was performed promptly though dirty foot print left on driver side floor mat. Not sure if it will come out without cleaning.

Good. Professional services with an exception to trying to get routine oil changes you would have to make appointment 3-6 wks in advance. That was very frustrating and inconvenient whenever it came time for routine preventive maintenance.

On May 30, 2016 I went to AutoNation Audi of Hunt Valley and I purchased a used 2012 Ford Edge. I was working with a salesman names Jonathan Hancock. First thing about this dealership is that not a single person spoke to me when I was on their lot or on their showroom floor. I passed by several salespeople/workers and no one said anything. AND when I saw another customer come in the lobby while I was waiting I said hello to her and she stated that I was the FIRST person to speak to her! This should have been a major warning sign. I started working with Jonathan and we went on a test drive. At the end of test drive, I asked about the Navigation System because it wasn’t working. He stated that he didn’t think it had a navigation system even though it states it as a feature on their ad. After price negotiations, I worked with Jon from their Finance Department. AutoNation ask that you sign a form stating that you will not sue AutoNation in the event of a dispute. The vehicle I purchase came with a 60 day warranty that Jon from Finance stated was Bumper-to-Bumper and would cover anything in the first 60 days. Now, fast forward to TWO DAYS after purchasing my vehicle. The CHECK ENGINE LIGHT comes on. I called Jonathan and informed him. He stated that I needed to check to see if the gas cap was tight. I replied that my vehicle has a Cap-less Easy Fuel System. He asked me to bring the vehicle back to the dealership for the service department to look at it. The service department DID NOT look at my vehicle, they simply reset the code and said that the vehicle should be fine. Long story short, I have taken the vehicle back THREE times in the first 20 days of me owning this vehicle and nothing has been repaired. They state now that I HAVE to take my vehicle to Ford and pay for the diagnostic fees and pay out of pocket for any repairs that aren’t engine or transmission related. There is currently a problem with the EVAP system (possibly a leak somewhere per the trouble code), the windshield wipers skip and my Driver Side Door does not close properly. I have to shut the door several timer in order to get it to shut completely. This is an EXTREME SAFETY HAZARD! I could be in a dark parking lot and fumbling to get my door shut leaving me vulnerable to being attacked. I feel completely unsafe. I have tried to talk with AutoNation Audi of Hunt Valley’s General Manager to no avail. I warn anyone looking to purchase a vehicle from this dealership to look on BBB’s website and to google their complaints…not just to look at the Google Reviews. I think that AutoNation knew something was wrong with this vehicle and sold it anyway.

Tony, my service advisor, was extremely helpful and kept me up-to-date on my car the entire time, my only issue was the car took about 4 days longer than anticipated to get back due to shipping issues, no fault on Toony or the service crew, just bad luck I guess

I have been to dealership 4 times , 3 of those were NIGHTMARES. Had to call Audi North America to get car back the time and after there they never repaired it. DO NOT GO DEALERSHIP.

Customer service here is the worst, very bad reception specially at service area, the service advisor don't even bother to call the customer if they don't have some parts with them. Very irresponsible service advisors. Told them to wash my car the bumper was very dirty.

Well,I am still waiting for someone to tell me why I did not receive any documentation for the extended Audi protect I purchased. Moreover with Audi finance the first $500 was to be paid by Audi,which I do not see in the contract. I will comment on the other aspect of the visit later.

Satisfied overall. Was not happy with my trade but I was able to complete the buying process.

uigRyan was my rep and I echo everything that Nicole said. I found a 2014 Audi A6 3.0T on line. The value for what I paid was favorable. The best part was all of the after sale service that Ryan provides. The technology is not easy to follow using the manual, but Ryan showed me all the keys to follow. If I lived closer I would use this dealer for all service.

I recently purchased a 2017 A4 from this location and I love it! The team there is great - Ryan, Karl & Mitch were all extremely helpful and definetly a pleasure to work with. Khyle is very friendly and personable - he knows just about everything there is to know about the tech side of things and there never seems to be a time that he's not willing to help! Matt Boyd was amazing - he worked with me from my first initial call to the dealership and he found me exactly what I was looking for! He truly made the difference in my experience and I couldn't have asked for anyone better! Generally speaking, there were a few times when I felt as if people were being very pushy with me and there was also a minor hiccup with my tags, but my overall experience was great.

Very disappointing lack of customer service and understanding of the attitude that owners of a luxury brand expect. After years of coming here and being treated right, my last service visit was one frustration after another. First I was told that to get a loaner vehicle I would have to wait around for up to 2 hours while they diagnose the problem just to see if it was going to cost over $200 to repair - if not, no loaner vehicle! This despite the fact that part of the sales promise with buying an Audi is a free loaner vehicle, with no mention of an arbitrary threshold set by a local dealer. Then they got borderline militant on getting the loaner vehicle back within a certain number of hours of being notified that the repairs were done - as if I would rather be driving their loaner car than my own car? Hate being treated this way - next service, and next Audio purchase, will be at one of the other two Audi dealerships in the area.

Horrible place they broke my car and would not take responsibility for it. I took it there for one problem left with a new problem and a broken part. Autonation ruined this dealership. After I caught them in a lie they said they would fix it for half price. They still wanted me to pay for something I didn't break.

The sales man was talking to me with no respect until I payed the money for the car then he talked to me respectful, before I buy the car he told that every thing was checked and full service I reached my home, I recognized that the breaks are bad and there are some sounds and the windshield water is not working.

Had great experience leasing my Audi Q5. Dealership really made me feel like they wanted my business and proved it by the deal that was made. Salesman was knowledgeable and was backed by his Sales manager who was equally helpful. I will definitley go back

David was a wonderful sales professional. Would definitely refer him and the dealership

Just purchased a A3 over the weekend from Audi Hunt Valley. Let me just say, they are incredible to do business with! I found the vehicle on their website and was put in contact with Ryan D, whom I would give the highest recommendation. He really worked with me to get me the deal that I wanted on the car that I wanted. The whole process couldn't have been easier and that is a true testament to his work. Also, we noticed that the car was missing floor mats right before we left and he went out of his way to find a set, which turned out to be the upgraded all weather mats, and gave them to us at no charge. He truly went above and beyond for us! Audi Hunt Valley has set the bar high for customer service! A true 5-star dealership, you'd be hard pressed to find better one!

Really not impressed with the service department. I was told I would receive a call 1st thing this morning to discuss what time my car would be finished and ready for pickup. No call whatsoever. I called 5 times starting at 1145 before someone finally answered the phone. I was told my car was finished and ready. When I arrive 90 minutes later, I had to wait 30 minutes for them to bring the car around. When they did, the passenger side seat belt was left completely unbolted from the vehicle. When my son went to buckle in, it was just dangling from the B pillar. This is NOT the level of service I expect from a high end luxury dealer specializing in Audi.

The staff here was immediately attentive to my needs from the moment I walked in. The deal they had on the Audi S4 I bought was good. They worked with me for quite some time trying to meet the payments I wanted. The drawbacks: The rep who worked with me and went with me for a test drive did not seem to be very knowledgeable about the vehicle. While I was test driving it, I was trying to figure out how to make it behave like a manual (so that it doesn't automatically shift for me). He was unable to explain to me how to do this... I later found out from a different dealership that you have to flick the shifter to the right out of D so that it enters the tru DSG manual mode. Now the real kicker is...the whole ride he was exclaiming about how he owns this vehicle and how awesome it is. I'm sure most reps bullshit the customers to hype up the ride, but come on...at least know the car if you're gonna bullshit haha. I don't like being lied to. So if you're going to do it, make sure it's not so obvious. The other issue was that after purchasing the car, I requested print outs of the service records. The rep said the service dept was already closed (it was late friday evening) and that he would get to it first thing on monday. I came on monday around 630 pm and the service records were again not printed...they had all day to do it and forgot, so now I had to wait another day. Granted, at this point the reps went straight to appeasement policy and promised they would scan them in and email them to me first thing the following morning to save me the trip, and they did in fact do this, so at least they sort of redeemed themselves there. Finally, about a week after buying the car, I got a call from one of the reps telling me they forgot to have me sign some particular pages of the paperwork...so he emailed the stuff to me, for me to print, sign, scan back in and email it back. Not a big deal really, but just looks to me like they're a bit disorganized over there I guess. Anyway, none of these are deal breaking issues, but keeps them at a 3/5 for me.

THE SALESPERSON WAS KNOWLEDGEABLE ABOUT THE VEHICLE, WARM, INVITING AND WENT THE EXTRA MILE TO PUT ME IN AN AUDI. HER EXPERTISE SOLD THE CAR. I HAD NO PLANS TO PURCHASE AN AUDI, BUT STOPPED IN ON MY WAY TO ANOTHER DEALER. THE SALESPERSON, MANAGER AND FINANCE PERSON - EXHIBITED THE UTMOST PROFESSIONALISM, WHILE MAKING ME COMFORTABLE TO THE POINT THAT I COULD NOT SAY NO TO THE GREAT DEAL I WAS OFFERED. FINALLY, I WAS IN AWE WHEN AFTER BUYING THE VEHICLE, YET ANOTHER PERSON WAS ASSIGNED TO REVIEW THE TECHNOLOGY. THIS WAS TRULY AN ENJOYABLE BUYING EXPERIENCE. AUDI HUNT VALLEY - YOU DO A GREAT JOB!

We had a wonderful car purchasing experience from start to finish. They made the process smooth and easy!

Good Service. Stress Free buying. Would come back again.

My new Audi purchase from Hunt Valley Audi was a positive experience due to the exceptional help and patience from my Audi Sales consultant Nicholas Cohen in selecting the model and accessories most satisfactory (Audi S3 Premier Plus) for my needs and budget. Every step of the purchase and ownership experience is guided by a specialist including a technology specialist to help educate and familiarize all of the outstanding technology features such as the on board navigation system. Thank you Nicholas Cohen and Hunt Valley Audi Associates.

Hunt Valley Audi is a dealership worthy of getting your business.

Bob Shulman was the salesperson helping us and did everything possible to make the buying process enjoyable He was very knowledgeable and accommodating throughout. It was a pleasure working with him in purchasing our new car.

I recently bought another Audi from this dealer. I have been dealing with Audi Hunt Valley for four decades and my family has bought a lot of cars there. I bought this one on the basis of my experiences over the years - with both the sales and the service departments. I look forward to the same kind of service and attentiveness that I have been accustomed to for a long time.

From the second I stepped in to the dealership, Dey, my sales rep, made me feel right at home. The buying process was easy and straight forward. Based on the comps around the area and beyond, I know i got a great price. I am also familiar with the service department here and they are just as fantastic. Autonation Audi/MB is highly recommended.

I purchased an a4 from this dealership. My sales consultant , Johnathon Hancock was awesome. They did everything possible to make make my experience exceptional. I could not recommended this dealership more.

I recently purchased the Audi Q7 from Audi Hunt Valley & was thoroughly satisfied with the overall experience from the moment I entered the dealership until the time I left in my Q7. My salesperson, David K.was patient & knowledgeable in assessing my needs and wants, so I test drove the Q5 & Q7 (both great SUVs in many respects) and decided on the Q7 due to my particular space needs. The Audi Hunt Valley team: thorough, courteous, experienced professionals committed to excellence! Audrey P. (pleased and no longer the skeptic)

I purchased my car from this MD dealership even though I live in another state. This was the only dealership within 3 states that was able to locate the car of my dreams (color, options, model, etc.). While my car was looking good for delivery when I arrived the paperwork was not. They seemed to have trouble with the out of state licensing and taxes. I had to wait 4 hours for the paperwork to be done. Not professional since they knew a week in advance of my arrival by plane. My sales rep picked me up at the BWI airport and drove me to the dealership. Thanks Jonathan! This was a great experience except for the out of state paperwork delay.

I worked with Bob Schulman on buying my first Audi and he was great! Highly recommended!

Purchased my second Audi Bob Schulman was great Got a good deal on a hot 2016 Audi A 4

They paid attention to what I wanted, made sure I was comfortable. They made me feel at home. A+ service. I only want to drive Audi now!

Bob Schulman, salesperson, provided the best and simplest experience I've ever had buying a car.

I purchased my 09 Audi A4 at Valley in 2009. I have been a long time customer at this dealership. I ended up purchasing my 2013 from another dealership, but returned to Valley Motors a couple of weeks ago for service and get some advice after some unforeseen circumstances that occurred with my 2013. Sidebar: I have serviced BOTH vehicles here and the customer service has greatly improved. I ended up leasing a 2016 Audi A4 Premium Plus and my current vehicle is everything I ever wanted. David Kuchta was awesome, so if you are ready to purchase a new or use vehicle, ask for him. The whole team there is GREAT. Check them out.

drove from PA to Maryland and it was worth it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Excellent Experience with veteran saleman! Thank you so much!

Outstanding in every way ! First class facilities, excellent buying experince and very knowledgeable sales person. I ordered the car from the factory and it was delivered in about 3 1/2 months, as promised. Pricing was very fair. This was the second car I have purchased from Audi Hunt Valley and I have been very satisfied with the excellent and courteous service.

Friendly knowledgeable and very helpful the whole experience was enjoyable

It was nice working with Bob. It took us several weeks to decide if the Q7 was what we really wanted. He was very helpful and answered all our questions.

A pleasure to work with. A great price on my certified car. And first-rate personal attention

We had a very nice experience and Hudson went so far as to drive our new car to our home on Halloween. Very nice gesture and appreciated.

This is the worst customer service I've ever experienced. Within 5 minutes of leaving the dealership the tire pressure, headlight malfunction and service due alerts came on. When I asked for an explanation the woman told me I could bring it back if I wanted. When I pushed for further explanation she proceeded to say "I'm sorry, we have a lot of customers." Needless to say, I will not be going back.

nasty unprofessional parts department..i called about parts for my customer's vehicle..the guy at the parts department took all information about the vehicle and he said he will call me back asap..4 hours later ..still didn't receive the call..i called back..he took all information again from me and he put me on hold for 10 minutes then he came back and did hang up on me.....i will give zerooooooo star..stay away from this shady dealerships..

I bought my A4 ,A6 , and Q7 from this dealer Up until 1year ago. I serviced it here normally but this took the cake. I had 27k on my Q7 and was told that i needed brakes i could not believe this even though the service gentleman offered to help in any way possible this was $1800. i asked to speak to the manager her name is ( jen ) who might i add is not very customer service friendly. It took 20mins for her to come out and talk to me. and then she acted as if i ruined her day Because all she did was give me a bunch of attitude and talked as if i was beneath her. As an audi owner of more than 2 vehicles from them I honeslty would never recommend anyone to service here unless you like getting ripped off and talked down to. I will never service here again thanks to her.

Prompt, efficient service. Walked in at 7:30 AM, left at 10:00 AM.

I came to Valley Motors to look at an Audi after I was given a "royal" run around at another area dealer. I found the salesman very helpful, easy to deal with and very willing to negotiate (unlike the other dealership). The process was simple and to the point. I did not feel like I was taken advantage of or talked down to. The facility is first-rate and treats the customers and potential buyers well!

Our service representative, Jason Mingle, has been great. This was our second trip in after buying our Audi out-of-state. Both visits were great experiences with all expectations exceeded.

While I have no qualms with the thoroughness of my service, communication was atrocious. At 10:30 I tried to drop off my car in a very crowded service area. I was told it would take several hours and that I would be contacted when it was done. A loaner was provided me. Hours later, I called. Was put on indefinite hold. Finally the receptionist told me she would send a message to service for them to call me. NO CALL for several hours. At 5:50 I was called and it was explained that it would be at least several days to remedy the complaint I had made about the lane control function. When I demurred, I was told that my car could be picked up in about an hour because people were busy and it had not yet been washed.

I wish if I have a choice to give them a zero out of five star. First of all, my service adviser Tim and last name was depris if i remember, I was there twice for drop off and pick up my car. Both visit I stayed there more than half hour, but could not see smile on his face once. Maybe he is not happy with his job I believe. To pick up my car Mr.Jerome talks like pro, but he did not even know my car key was changed. What a professional. And here comes the door man, I don't remember his name but he has no clue what so ever besides opening door I guess. He Ren few times back and forth to get my keys to match. Even worse, audi hunt walley body shop, I needed to fixed front bumper to my car. I spoke to Adam about what I need to be done. He told me, let the service department take care first. After that we'll see. I went service department again, Tim said you need an appointment and gave me an appointment after nine days. After nine days I picked up my car from service department and went to body shop. I spoke to Adam and he said you need an appointment, I said really, you guys know what's my situation is. He said, body shop is different than service department. I said OK set an appointment. Went to see carol, you know what see said to me, we are booked till September and i was there 6/10/2015. I fricked out. I just left didn't say a word. I went there based on there reviews, after my experience with there service I am damn sure they all are paid to put there good reviews. So before you go based on good reviews please read my review than decide, good luck for who decides to go there after reading my review.

I have always felt that it is easier to endure a potentially painful experience (dentist, colonoscopy, car repair) if one is given timely and accurate information. It is when one is sitting around for an hour or more and no one bothers to let you know what is going on that frustration and impatience develop. My experience with Audi was fine: my service advisor (do not remember her name, youngish, red hair) was outstanding. She let me know what was happening in a timely and professional manner. The work was done well and in a timely manner, and all in all, it was a positive experience. The facilities were OK: comfortable but limited seating, free coffee, a bowl of stale looking packaged snacks....that's it. Not much for a luxury dealer.

Wow, talk about highway robbery. All my husband needed was 6 spark plugs tightened on his vehicle and the service shop refused to do it. They knew he was not from the area and took advantage of him. They (Jerome) quoted him $265 total for 6 spark plugs. When he arrived back at the dealership to pick up his car the bill was $450! They (Jerome) swore up and down they quoted him $450 over the phone. Complete lie! Just horrible people and a horrible dealership! Would never recommend anything from here.

I brought my 2013 S5 in for scheduled maintenance. Took 6 days to replace nonfunctioning switch. Everything appears to be working. Car was returned dirtier than when I dropped it off. The local Toyota dealer always returns my other cars freshly washed. I was surprised Audi Hunt Valley doesn't return a washed car. This was my first experience there.

All these 4 and 5 start reviewers must be getting paid. I've lived in this this area for 12 years with 2 recent Audi cars, and these guys are soooo difficult to deal with, especially the service dept. Some recent A4s have oil consumption problems and the service dept. says they know nothing about this, and want a big diag fee since they've never seen this problem before?

went the extra mile and took the time to get it right! outstanding customer service. would recommend the overall Dealership to anyone serious about buying an Audi! thanks Dave and Mel!

Mr. Geare shows exceptional product knowledge and professionalism. A rare find these days. I highly recommend Audi of Hunt Valley for a first-class service experience.

This is my third Audi I have purchased here and would go no where else. Excellent salesman (David) and great price each time.

I have bought new cars from Valley Motors over the years, and I am very happy with both the sales department and the service department. A good service department is very important to me when I buy a car. Their Audi Service Department is exceptional, from the manager to all the employees. Jen and Mel always give good service and advice. They try to accommodate you if you need an urgent appointment. Mel is my adviser most of the time. He is professional, knowledgeable, and courteous. He is truly exceptional. Valley Motors' facility is clean and comfortable. Plenty of parking spaces. My car is washed after each service. I am a happy customer!

Although I bought my Q5 out of state, I could not have been happier with my visit for the 5,000 mile service on my car. I was very impressed, and really, thankful to have an experience where I felt like a valued customer. It was refreshing. Great Job Valley Motors

Unbelievable deals. Second Audi purchased here. Very knowledgeable and courteous staff. Highly recommend.

Just purchased my new 2014 Q5 from Audi of Hunt Valley and was an excellent experience. This is my third Audi from Hunt Valley and all three car purchases were without issue. I have also used their service department in the past for my prior two Audi cars and that was also a pleasant experience (no issues - cars had their typical mileage service and got a cool Audi loaner car). Having a full time Audi Technologist on staff is big bonus for the customers - he covers all aspects of your new car before, during and after the sale. Big thanks to Karl, Ryan, William T. and Renzi. Look forward to my next Audi car purchase from this dealership.

Very fast service, the loaner vehicle is an awesome perk. Only thing I'd change is I had to ask to get my car returned washed and it was done in a hurry so it wasn't the best car cash. Otherwise, the service and experience was great.

I recently purchased a 2011 Audi A6 that I believe was the lowest priced of its kind in the entire nation. Great experience and subsequent great dealings with a warranted part. Absolutely recommend Valley Motors and plan on buying my next car from them!

I purchased a A-6 about 2 weeks ago. I shopped around and believe I received the best deal at Valley. I originally worked with Bob and he was personable and really knew his stuff. I took my 19 year old son with me who is a officlnado of cars and he was equally impressed. So I ordered the car and received a trade-in value of my what my old car was worth. During the wait I changed my mind on the color. So Karl the sales manager meet my needs and delivered the car a few days letter. What impressed me the most is the time that Karl took in explaining to me the features (computer) of the car. Normally buying a car is a pain but they may the process easy.